thank you for your interest in joining hec 93! · thank you for your interest in joining hec 93!...

The 93rd Annual Hotel Ezra Cornell Job Description Manual

THANK YOU FOR YOUR INTEREST IN JOINING HEC 93! We are so excited that you are considering being a part of The 93rd Annual Hotel Ezra Cornell (HEC) team! The departments listed in this document are now hiring! Please read the job descriptions below to learn more about positions’ duties and responsibilities, preferred qualifications, and time commitments. Follow this link to access our online application: https://cornell.qualtrics.com/jfe/form/SV_8etwqvAKFyFX67j. Please contact Justin Leff, [email protected], with any questions about our recruitment process. Otherwise, please direct any job-specific questions to the appropriate department head (see page 52 for contact information). Applications are due by Thursday, September 14 at 5:00 P.M. All interviews will be held on a rolling basis from September 10-17, so we encourage you to submit your application as soon as possible. We look forward to reading your submission and to making HEC 93 “the best ever”!

https://cornell.qualtrics.com/jfe/form/SV_8etwqvAKFyFX67j

mailto:[email protected]


TABLE OF CONTENTS

Universal Traits for All HEC Leadership Positions ................................................ 3

Sales & Donor Relations Department Job Descriptions ........................................ 4

Design & Facilities Department Job Descriptions ................................................. 8

Human Resources Department Job Descriptions ............................................... 10

Food & Beverage Department Job Descriptions ................................................ 12

Food & Beverage Service Department Job Descriptions .................................... 16

Culinary Department Job Descriptions .............................................................. 19

Beverage Department Job Descriptions ............................................................ 29

Program Department Job Descriptions ............................................................. 31

Rooms Department Job Descriptions ................................................................ 32

Marketing Department Job Descriptions ........................................................... 35

Media & IT Department Job Descriptions .......................................................... 41

Finance & Strategy Department Job Descriptions ............................................. 43

Conference Services & Procurement Department Job Descriptions ................... 45

Diversity & Development Department Job Descriptions .................................... 49

Board of Directors’ Contact Information ............................................................ 52


UNIVERSAL TRAITS FOR ALL HEC LEADERSHIP POSITIONS

Although every team member has different job tasks, duties, and responsibilities, the following

traits are necessary for the success of any HEC leadership position:

Adaptability—Can handle multiple tasks and priorities simultaneously. Demonstrates

cooperation in responding effectively to new or challenging situations or assignments.

Attendance—Present at all required events for a specific department (i.e.

Homecoming) as well as the overall organization (i.e. HEC weekend).

Communication—Expresses thoughts clearly. Exhibits effective listening skills.

Dependability—Able to be counted on. Follows through with goals and objectives.

Inclusiveness—Respects differences in backgrounds, lifestyles, and viewpoints in

regard to areas such as ethnicity, race, gender, religion, and sexual orientation.

Motivation—Shows initiative, anticipates needs, and takes action. Capable of being

self-directed and being efficient and resourceful in fulfilling/exceeding responsibilities.

Self-Development—Enhances personal knowledge, skills, and abilities. Seeks and acts

upon constructive feedback.

Service-Minded—Strives to satisfy internal and external guests/customers. Reaches

out to be helpful in a timely and responsive manner.

Stewardship—Takes accountability in all work responsibilities. Exercises appropriate

confidentiality in all aspects of work.

Teamwork—Builds working relationships to solve problems and to achieve common

goals. Offers assistance, support, and feedback to others.

Work Organization/Time Management—Uses time wisely, in an organized and

efficient manner, with the goal of achieving the best possible results.

The aforementioned traits are only a few of many that will allow you to become a successful

HEC leader. It is important to remain flexible and to work with your teammates in a cohesive

and collaborative manner.

*adapted from Cornell UUEP Evaluations


SALES & DONOR RELATIONS DEPARTMENT JOB DESCRIPTIONS

Sales Assistant Director

Each Sales Assistant Director will be managing one of two smaller “teams” within the department. Each of these teams will consist of managers that will be grouped based on the segments that they will be reaching out to such as VIP/loyal guests, groups, young alumni, campus outreach, new guest outreach, and general guest outreach.

Responsibilities During the School Year:

Lead Sales managers in executing targeted guest outreach based on various segments

Delegate and follow-up with time-sensitive work within the Sales team

Collaborate with the director and the other assistant director to brainstorm and implement new sales strategies

Attend team meetings as well as separate weekly meetings with the director and the other AD to discuss outreach progress and any other important matters

Attend important meetings with the Sales Director, Marketing Director, and HEC faculty advisor when needed

Manage guest registrations using CVENT and analyze registration trends

Help plan all Sales team events and initiatives (i.e. sales blitzes, email blasts, etc.)

Responsibilities During HEC Weekend:

Meet and greet guests during registration and throughout the weekend

Attend at least three program events

Preferred Qualifications:

Experience in sales and outreach

Strong communication, organization, and leadership skills

Past involvement in HEC

Time Commitment:

Attend all team meetings (~2-3 hours per month)

Attend separate meetings with the director (~2-3 hours per month)


Sales Manager

Each manager will work alone or with others to focus on reaching out to a specific guest market such as VIP/loyal guests, groups, young alumni, campus outreach, new guest outreach, and general guest outreach.


Attend team meetings and report to the respective assistant director on tasks

Research each guest market to determine potential guests and outreach strategies

Conduct outreach to potential guests every week

Participate in sales initiatives such as sales blitzes and email blasts


Meet and greet guests throughout HEC weekend

Attend at least two program events


Strong communication and organizational skills

Ability to multitask and complete assignments efficiently

Time Commitment:



Donor Relations Assistant Director

The Donor Relations Assistant Director will be supervising the Donor Relations managers within the department. The AD will be working with the Donor Relations team on acquiring, receiving, reviewing, and distributing all donations for functions, events, and departments leading up to and during HEC weekend.


Supervise the Donor Relations managers in executing targeted donor outreach based on various department needs (i.e. rooms amenities, F&B donations, etc.)

Delegate and follow-up with time-sensitive work within the Donor Relations team

Develop and organize a Google Sheet to keep track of outreach actions and their subsequent results

Collaborate with the director in order to brainstorm and implement new donor outreach strategies

Attend team meetings and separate weekly meetings with the director to discuss donor outreach and donations

Create a donor sponsorship package and brainstorm benefits that HEC can provide

Attend important meetings with the Sales Director, Marketing Director, and HEC faculty advisor when needed


Meet and greet donors throughout the weekend

Communicate with other departments to observe how donations are being utilized and ensure that donated products are being highlighted as promised


Experience in fundraising and outreach

Strong communication, organizational, and leadership skills

Past involvement in HEC

Time Commitment:


Attend separate meetings with the Director (~2-3 hours per month)


Donor Relations Manager

Each Donor Relations manager will work to develop relationships with donors and assist in the donation procurement process.


Attend team meetings and report to the Donor Relations Assistant Director

Assist with donor outreach and donation procurement for the weekend

Develop relationships with donors and serve as a liaison between the donors and HEC

Conduct outreach to potential donors every week and follow-up with donor responses in a timely manner

Brainstorm donor benefits that HEC can provide


Meet and greet donors throughout HEC weekend

Attend at least two program events


Experience in fundraising and outreach

Strong communication and organizational skills

Time Commitment:



DESIGN & FACILITIES DEPARTMENT JOB DESCRIPTIONS

Design Assistant Director

The Design Assistant Director will be responsible for designing HEC and SHA promotional events throughout the school year, as well as supervising individual HEC event teams. The AD will work alongside the Design & Facilities Director to brainstorm themes, execute designs, and collaborate on event logistics for events leading up to and during HEC weekend.


Brainstorm concepts and execute designs for events outside of HEC weekend o Work with the F&B team to align design elements with menu features o Work with the Procurement department to order the proper supplies

Familiarize oneself with the materials and supplies within design storage o Aim to best utilize existing materials and minimize additional costs o Assist in organizing the design storage and maintaining inventory records

Assist individual HEC design teams at all stages leading up to HEC weekend o Research design elements that complement the proposed theme o Provide input and suggestions on how to best execute a design element o Supervise teams when using outside resources (i.e. AAP school studio)


Collaborate with the director in gathering all requested materials from design storage o Label and place requested materials in an organized fashion based on needs o Keep the HEC design storage room clean and organized

Assist individual teams in implementing and executing every design element o Maintain communication with the director to ensure event setups are on track o Collaborate closely with each event manager to assign tasks to volunteers

Serve as the event ambassador and articulate the overall design concept to guests



Possess time management and multitasking abilities

Proficient in Microsoft Word, Excel, and PowerPoint

Experience in interior design, DIY, constructing objects and/or strong interest in technical machinery (i.e. laser printing, 3D printing, wood handing, metal welding, etc.)

Time Commitment:

Attend all team meetings (~2 hours per month)

Assist with planning and executing HEC promotional events (~5 hours per month)

Approximately 30 working hours during HEC weekend


Design Event Manager

As Design Event Manager, you will lead a team to brainstorm event design concepts, present your selected proposal, collaborate with other departments on event logistics, and execute each design element for your assigned event. You will also gain a holistic view of HEC by assisting other design teams throughout the weekend to the best of your ability.


Lead in brainstorming concepts and executing designs for one’s assigned HEC event o Present overall look-and-feel of your proposed theme and provide rationale on

how this theme fits in with the overall HEC theme o Research design elements that align with your proposed theme

Generate a detailed plan on how to execute each design element Place inventory requests/orders in an accurate and timely manner

o Utilize outside resources if needed (i.e. AAP school studio) o Construct and assemble materials in a timely manner

Familiarize oneself with the materials and supplies within design storage o Aim to best utilize existing materials and minimize additional costs

Maintain cross-departmental event team communication leading up to HEC weekend o Work with the F&B department to align design elements with menu features o Work with the Service department to align event setup and service flow o Work with the Procurement department to order the proper supplies


Devise action plan for all team members and student volunteers o Assign specific tasks to each individual and specify timing o Execute each design element as planned o Ensure both setup and cleanup are completed within the time limit

Serve as the event ambassador and articulate the overall design concept to guests





Strong interest in design

Time Commitment:


Communicate and touch base with event team members (~2 hours per month)

Communicate with F&B and Service event managers (~1 hour per month)



HUMAN RESOURCES DEPARTMENT JOB DESCRIPTIONS

Human Resources Assistant Director

The Human Resources Assistant Director will primarily be responsible for the recruitment, training, and retention of all HEC members. Specifically, the AD will work alongside the HR Director to help develop engagement events for the student body and assist in the creation of team member appreciation initiatives.


Lead in the development and implementation of engagement events for the student body (at least two per semester)

o Work with the Marketing department to promote the occasions

o Work with the Procurement department to order the proper supplies

o Work with the Executive Chef to develop menus and recipes

o Decorate the venues and supervise the staffing of the events

Facilitate the creation of team member appreciation initiatives

Help coordinate iVolunteer (the HEC weekend sign-up platform)

Maintain inventory records

Provide support on any other duties or tasks that are assigned by the director


Manage the distribution and tracking of uniforms, nametags, and radios

Direct students to their appropriate volunteer shift locations

Keep the HR room clean and organized





Time Commitment:


Assist with all engagement/team member appreciation events (~3 hours per month)



Human Resources Manager

Human Resources Managers will primarily be responsible for assisting the HR Director and Assistant Director with the recruitment, training, and retention of all HEC members. Specifically, the managers will help to develop engagement events for the student body and create team member appreciation initiatives.


Help to develop and implement engagement events for the student body

o Work with the Marketing department to promote the occasions

o Work with the Procurement department to order the proper supplies

o Work with the Executive Chef to develop menus and recipes

o Decorate the venue of the event

Assist in organizing team member appreciation initiatives



Help distribute and track uniforms, nametags, and radios

Direct students to their appropriate volunteer shift locations

Keep the HR room clean and organized





Time Commitment:


Assist with engagement/team member appreciation events (~2 hours per month)



FOOD & BEVERAGE DEPARTMENT JOB DESCRIPTIONS

Food & Beverage Assistant Director—Statler Liaison

The F&B Assistant Director—Statler Liaison will primarily be responsible for managing relationships and holding meetings with The Statler Hotel staff. The AD will also assist the F&B Director with food and beverage-related tasks throughout the year.


Facilitate and maintain Statler Hotel employee relationships

Help coordinate Function Flow

Maintain Food & Beverage inventory and storage records



Assist in directing the flow of each F&B event

Ensure the efficient and smooth operation of each F&B event

Break down F&B events and return all items to proper storage


Statler Food & Beverage employee

2+ years of HEC experience

Passionate about F&B and HEC



Time Commitment:

Attend all team meetings (~1 hour per week)



Food & Beverage Assistant Director—Executive Assistant

The F&B Assistant Director—Executive Assistant will primarily be responsible for performing a variety of administrative duties. The AD will also assist the F&B Director with food and beverage-related tasks throughout the year.


Attend F&B meetings and take detailed minutes

Organize and schedule appointments and meetings

Write and distribute emails and other F&B correspondences



Assist in directing the flow of each F&B event

Ensure the efficient and smooth operation of each F&B event

Break down F&B events and return all items to proper storage



Excellent oral and written communication skills


Time Commitment:




Food & Beverage Assistant Director—Employee Dining

The F&B Assistant Director—Employee Dining will be responsible for directing the Employee Dining team. The AD will work independently with supervision from the F&B Director and the Executive Chef. He or she will also assist the F&B Director with other food and beverage-related tasks throughout the year.


Lead the Employee Dining team

Create unique menu items for Employee Dining

Generate the Employee Dining budget

Propose new initiatives to allow Employee Dining students to interact with guests



Direct the Employee Dining team and volunteers

Keep Mac’s Café and Terrace clean and organized

Maintain F&B inventory





Time Commitment:

Attend F&B team meetings (~1 hour per week)

Lead Employee Dining team meetings (~2 hours per month)



Food & Beverage Employee Dining Manager

The F&B Employee Dining Manager will assist in the creation of menu items for all of the HEC directors, assistant directors, managers, and volunteers to consume during HEC weekend.


Help brainstorm/create the Employee Dining menu items

Design the Employee Dining PowerPoint presentation

Provide support on any other duties or tasks that are assigned by the Food & Beverage Director or the Employee Dining Assistant Director


Supervise the Employee Dining volunteers

Assist in the preparation of all of the Employee Dining menu items



Creative culinary mind (while also open to suggestions and mindful of practicality)


Time Commitment:




FOOD & BEVERAGE SERVICE DEPARTMENT JOB DESCRIPTIONS

F&B Service Assistant Director

The F&B Service Assistant Directors will be responsible for supporting the Service Director in leading the team, managing the floor for events, and ensuring that guests receive the highest level of service and quality throughout the entire HEC weekend. The ADs will work closely with the F&B Service Event Managers during the training process in order to motivate the team members to provide outstanding guest experiences.


Assist in leading team training meetings with the service managers and supervisors

Assist managers in the creation of floorplans and equipment lists

Assist the director in the creation of Service Team training

Attend all pre-HEC events



Attend selected events and help with event set-up and clean-up

o Assist the managers and supervisors in event execution

Interact with guests


Restaurant or events experience

Previous involvement in HEC

Experience working in The Statler Hotel

Ambitious and enthusiastic

Strong emphasis on having fun while working hard

Strong time management skills

Time Commitment:

Attend all team meetings (~2 hours every other week)

Attend all pre-HEC Service events (3-4 events, ~4-6 hrs. each)

6+ hours per day during HEC weekend


F&B Service Event Manager

An F&B Service Event Manager will be responsible for overseeing and training a staff of volunteers with the help of a co-manager for one event during HEC weekend. Managers will play a key role in creating floor plans, compiling equipment lists, and staffing modules with the assistance of the Service Director and ADs.


Create floor plans and equipment lists for specific events during HEC weekend with the help of a co-manager

Attend all team meetings and pre-HEC events

Create/deliver a Function Flow presentation with the rest of the team for your event



Train a group of volunteers to execute proper service during events

Assist in the set-up and clean-up of events

Volunteer for other events during HEC weekend in order to gain a better understanding of how different events run


Strong work ethic

Willingness to explore new ideas

Hospitality-minded

Passion for creating high quality guest experiences

Previous hospitality work experience


Time Commitment:

Attend all team meetings (~1 hour every other week)

Attend all pre-HEC service events (3-4 events, ~4-6 hrs. each)



F&B Service Supervisor

An F&B Service Supervisor will be responsible for helping to plan multiple events, and, in turn, will receive a full perspective on HEC weekend as a whole as opposed to just one specific event. Supervisors will play a key role in volunteer training and education, as well as working to ensure that the entire HEC weekend runs smoothly.


Complete a winter assignment and assist managers with equipment lists and floor plans

Attend all team meetings and pre-HEC events



Assist volunteers in executing proper service during events

Help in the set-up and clean-up of events

Volunteer for other events during HEC weekend in order to gain a better understanding of how different events run


Strong work ethic

Willingness to explore new ideas

Hospitality-minded

Passion for creating high quality experiences

No former hospitality experience is required


Time Commitment:

Attend all team meetings (~1 hour every other week)

Attend all pre-HEC service events (3-4 events, ~4-6 hrs. each)



CULINARY DEPARTMENT JOB DESCRIPTIONS

PM1 Sous-Chef

The PM1 Sous-Chef will take over the culinary development, planning, and execution of the Friday night cocktail dinner of HEC. He or she will select and standardize the menu for the event (with the help of the Executive Chef and the Assistant Executive Chef), and will be responsible for the effective training of his or her volunteer team. The position will also require attendance and assistance with the various HEC events that take place in the fall semester.


Participate in the planning and execution of HEC Culinary department events and training exercises in the fall semester

Help manage, recruit, and train volunteers for HEC weekend

Develop creative menus in a standardized format with the assistance of the Executive Chef and the Assistant Executive Chef

Create a comprehensive plan for HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of those involved o A full assessment of the tools, materials, equipment, and space required for the

event and when individuals will need them

Provide support on any other duties or tasks that are assigned by the Executive Chef


Prepping for and executing Friday Night Cocktail, while also helping with other events

Provide instruction for volunteers and manage the inventory


Passion for food and beverage

Solid fundamental culinary skills


Has experience standardizing recipes in a professional culinary format

Hardworking, dedicated, and works well under pressure

Proficient in general culinary skills and capable of imparting such on volunteers

Time Commitment:



Extensive individual planning & collaboration over winter break (as many as 100 hours)

Approximately 30 working hours before and during HEC weekend


AM1 Sous-Chef

The AM1 Sous-Chef will take over the culinary development, planning, and execution of the Friday Breakfast Buffet of HEC. He or she will select and standardize the menu for the event (with the help of the Executive Chef and the Assistant Executive Chef), and will be responsible for the effective training of his or her volunteer team. The position will also require attendance and assistance with the various HEC events that take place in the fall semester.





Create a comprehensive plan for HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of those involved o A full assessment of the tools, materials, equipment, and space required for the




Prepping for and executing Friday Breakfast Buffet, while also helping to meet the needs of other events







Hardworking, dedicated, and works well under pressure


Time Commitment:






AM2 Sous-Chef

The AM2 Sous-Chef will take over the culinary development, planning, and execution of the Saturday Breakfast Buffet of HEC. He or she will select and standardize the menu for the event (with the help of the Executive Chef and the Assistant Executive Chef), and will be responsible for the effective training of his or her volunteer team. The position will also require attendance and assistance with the various HEC events that take place in the fall semester.



Help manage, recruit, and train volunteers for the HEC weekend


Create a comprehensive plan for the HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of volunteers o A full assessment of the tools, materials, equipment, and space required for the




Prepping for and executing the Saturday Breakfast Buffet, while also helping to meet the needs of other events







Hardworking, dedicated, and remains calm/works well under pressure


Time Commitment:






AM3 Sous-Chef

The AM3 Sous-Chef will take over the culinary development, planning, and execution of the Saturday Lunch of HEC. He or she will select and standardize the menu for the event (with the help of the Executive Chef and the Assistant Executive Chef), and will be responsible for the effective training of his or her volunteer team. The position will also require attendance and assistance with the various HEC events that take place in the fall semester.



Help manage, recruit, and train volunteers for the HEC weekend


Create a comprehensive plan for the HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of volunteers o A full assessment of the tools, materials, equipment, and space required for the




Prepping for and executing the Saturday Lunch, while also helping with other events









Time Commitment:






Breakouts Sous-Chef

The Breakouts Sous-Chef will take over the culinary development, planning, and execution of all of the breakout sessions of HEC (the grab-and-go items that guests consume between different HEC events). He or she will select and standardize the menu for the events (with the help of the Executive Chef and the Assistant Executive Chef), and will be responsible for the effective training of his or her volunteer team. The position will also require attendance and assistance with the various HEC events that take place in the fall semester.





Create a comprehensive plan for HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of volunteers o A full assessment of the tools, materials, equipment, and space required for the




Prepping for and executing the culinary portions of all of the breakout sessions, while also helping with other events









Time Commitment:






Cocktails Sous-Chef

The Cocktails Sous-Chef will take over the culinary development, planning, and execution of all of the cocktail events of HEC. He or she will select and standardize the menu for the events (with the help of the Executive Chef and the Assistant Executive Chef), and will be responsible for the effective training of his or her volunteer team. The position will also require attendance and assistance with the various HEC events that take place in the fall semester.





Create a comprehensive plan for HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of volunteers o A full assessment of the tools, materials, equipment, and space required for the




Prepping for and executing the culinary portions of all of the cocktail events, while also helping to meet the needs of other events









Time Commitment:






Culinary Steward

The Culinary Steward will oversee the logistical and organizational aspects of the HEC Culinary team. In addition to helping with the events whenever possible, he or she will work closely with the Executive Chef and the sous-chefs to record, deliver, and track all of the tools, raw materials, and prepared items for the Culinary team. This position will not require any recipe creation, but will expose the individual to the key logistical features of the team.


Participate in, and serve as a steward for, the HEC Culinary meetings and training exercises in the fall semester

Act as the steward for the HEC Culinary fall semester events o Manage the Culinary team orders and receive/check inventory for the events o Identify and separate HEC equipment from The Statler Hotel’s equipment o Organize materials into the space available

Work with the sous-chefs during or immediately after winter break in order to make comprehensive equipment lists

Coordinate with the Procurement and Food & Beverage Service departments in order to keep track of inventory and make it available to the Culinary team


Manage the Culinary department transfer logs

Coordinate with the Procurement and Food & Beverage Service departments in order to keep track of inventory and make it available to the Culinary team

Organize Culinary team-prepared ingredients onto rolling carts, and oversee the transportation and safe storage of those ingredients

Keep track of all of the necessary equipment and ingredients, and act as a resource for the sous-chefs and volunteers to help them locate anything that they might need



Well-organized and friendly attitude

Willing to learn about the layout of The Statler Hotel’s back-of-house as well as the rules that govern the materials that are shared between The Statler Hotel and SHA

Remains calm/works well under pressure

Time Commitment:



Plan and collaborate over winter break about ingredient/equipment needs (~8 hours)



Tournant (“Spare Hand of the Chef”)

The Tournant will take on the responsibilities of keeping track of all of the various culinary event specifics and assisting the Executive Chef. He or she will act as a resource for the culinary volunteers and will serve as a second pair of hands for the Executive Chef and the sous-chefs in the kitchen. His or her primary role will be to keep track of the timelines for events and to help the sous-chefs prioritize/distribute volunteers.


Participate in the HEC Culinary meetings and training exercises in the fall semester

Create and manage a group chat for the culinary volunteers to keep them informed about fall semester events and engaged in HEC

Act as the Tournant for the HEC Culinary fall semester events o Learn and keep track of the timelines and recipes for the events o Help the Executive Chef and other members of the Culinary management team

whenever possible o Assist volunteers with staying productive and on-task o Help make the Culinary team family meal when necessary

Keep an organized list of culinary volunteers and help in recruiting efforts

Help the sous-chefs experiment with their selected recipes over winter break


Keep track of the timelines for the various events

Communicate with the sous-chefs in regard to their staffing and production needs

Inform volunteers about the tasks that they can do in order to be productive

Assist the sous-chefs whenever possible



Well-organized and friendly attitude

Solid culinary skills and a capability to assist in a wide range of savory and baking tasks

Excellent at following up with people and managing team communications

Time Commitment:



Plan and collaborate over winter break about timelines and recipes (~8 hours)



Pastry Sous-Chef

The Pastry Sous-Chef will assist the Executive Baking & Pastry Chef of HEC. He or she will help develop the menu for all HEC events, recruit and train baking and pastry volunteers, and help execute the baking and pastry portions of the events.




Develop creative menus in a standardized format with the assistance of the Executive Baking & Pastry Chef

Help create a comprehensive plan for the HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of volunteers o A full assessment of the tools, materials, equipment, and space required for the


Provide support on any other duties or tasks that are assigned by the Executive Baking & Pastry Chef


Prepping for and executing the baking and pastry portions of all of the events, while also helping to meet the needs of other events



Passion for baking and pastry

Solid fundamental baking skills, preferably with experience in the field of pastry




Time Commitment:






Head Baker

The Head Baker will assist the Executive Baking & Pastry Chef of HEC. He or she will help develop the bread menu for all of the HEC events, recruit and train baking and pastry volunteers, and help execute the bread baking portions of the events.


Participate in the planning and execution of HEC culinary department events and training exercises in the fall semester


Develop creative menus in a standardized format with the assistance of the Executive Baking & Pastry Chef

Help create a comprehensive plan for HEC weekend including… o A standardized menu with simple-to-read instructions o A complete timeline of the event based on the speed and skill of volunteers o A full assessment of the tools, materials, equipment, and space required for the


Provide support on any other duties or tasks that are assigned by the Executive Baking & Pastry Chef


Prepping for and executing all of the bread baking portions of the events, while also helping to meet the needs of other events



Passion for baking

Solid fundamental baking skills, preferably with experience in the field of bread baking




Time Commitment:



Extensive individual planning and collaboration over winter break (as many as 80 hours)

Approximately 30 working hours before and during HEC weekend with early hours


BEVERAGE DEPARTMENT JOB DESCRIPTIONS

Bar Team Training Manager

The Bar Team Training Manager will be responsible for the training and selection of the group of bartenders for HEC weekend. He or she will work together with the other two training managers as well as the Beverage Director and the two Bar Team ADs throughout the school year on training/selection and crafting specialty cocktails for HEC weekend.

Responsibilities During Fall Semester:

Develop and implement the training program as scheduled by the Bar ADs

Familiarize yourself with the students who are attending the training sessions, and look for those who might be good fits for the team

Interview potential bartenders with the Beverage Director and the Bar ADs

Work with the Beverage Director and the Bar ADs to select the bartenders for HEC

Collaborate with the department heads to develop specialty cocktails for HEC Weekend

Bartend/serve at fall semester events, such as the Homecoming Alumni Brunch

Responsibilities During Spring Semester:

Develop and implement the training program as scheduled by the Bar ADs

Get to know those who were selected as bartenders to create a welcoming atmosphere

Organize team bonding events

Finalize specialty cocktails for HEC weekend


Set up the bar area before events, and help other teams as necessary

Keep track of the team—make sure everyone is occupied and contributing in some way

Assist bartenders during the event (i.e. make sure that they have enough supplies, etc.)

Interact with guests—generate conversations about the beverages that you are serving

Clean up/break down the bar area at the end of events, and help other teams if needed




Previous bartending experience, preferably with the HEC Bar Team

Standard bar knowledge (i.e. basic cocktails, standard ingredients, measurements, etc.)

Time Commitment:

Attend all training sessions (~4 hours per week)

Attend all Bar Team management meetings (~1 hour a week, varies during the year)

Full HEC weekend availability (Thursday, March 15 through Sunday, March 18)


Wines Team Training Manager

The Wines Team Training Manager will be responsible for the training and selection of a team of wine servers for HEC weekend. He or she will work together with the other two training managers as well as the Beverage Director and the Wines Team ADs throughout the school year on training/selection and coming up with wine/food pairings for HEC weekend.

Responsibilities During Fall Semester:

Develop and implement the training program as scheduled by the Wines AD

Familiarize yourself with the students who are attending the training sessions, and look for those who might be good fits for the team

Interview potential servers with the Beverage Director and the Wines AD

Work with the Beverage Director and the Wines AD to select the wine servers for HEC

Collaborate with the Beverage Director, Wines AD, and other managers to develop wine pairings for HEC Weekend

Responsibilities During Spring Semester:

Develop and implement the training program as scheduled by the Wines AD

Get to know those who were selected as wine servers to build a welcoming atmosphere

Organize team bonding events

Finalize wine pairings for HEC weekend


Set up the wines area before events, and help other teams as necessary

Keep track of the team—make sure everyone is occupied and contributing in some way

Assist wine servers during the event (i.e. make sure they have enough supplies, etc.)

Interact with guests—generate conversations about the beverages that you are serving

Clean up/break down the wines area at the end of events, and help other teams




Previous wine/food and beverage experience, preferably with the HEC Wines Team

Standard wine knowledge (i.e. how wine is made, wine regions, basic varietals, etc.)

Time Commitment:

Attend all training sessions (~2 hours per week)

Attend all Wines Team management meetings (~1 hour a week, varies during the year)

Full HEC weekend availability (Friday, March 16 through Sunday, March 18)


PROGRAM DEPARTMENT JOB DESCRIPTIONS

Program Manager

The Program Managers will be responsible for helping to plan educational, leisure, and student activities for HEC weekend. This position requires working alongside the Program Director and the Assistant Program Director to organize the weekend's events and to coordinate with speakers.


Help plan educational, leisure, and student activities for HEC weekend

Act as a point of contact for speakers, coordinating their travel arrangements, complimentary rooms, and conference registrations, as well as catering to their needs

Run Hotel Ezra Conversation events and work with the Program Director and the Assistant Program Director to ensure that the events run smoothly

Contact potential speakers for both HEC and Hotel Ezra Conversations

Communicate with the Program Director regarding speakers’ needs and information

Meet weekly with the Program team to discuss changes to the program and next steps


Be available throughout all of HEC weekend (Thursday, March 15-Sunday, March 18)

Ensure that events are running smoothly and coordinate transitions between events

Communicate with the speakers about the times and locations of their events

Place the microphones on speakers

Ensure that all speaker needs are met

Keep the programs running on schedule, and make sure that guests know when the next program event is starting

Communicate with the rest of the team from the tech booth



Able to respond to emails professionally within a 24-hour window

Time Commitment:


Respond to speaker emails and coordinate speaker needs (~10 hours per month)



ROOMS DEPARTMENT JOB DESCRIPTIONS

Guest Floor Assistant Director

The Guest Floor Assistant Director will be responsible for helping to hire and train the Guest Floor Managers (GFMs) and Room Designers. He or she will also assist in the procurement and development of guest amenities. The Guest Floor Assistant Director will have a strong impact on conference attendees’ hotel experiences, but less guest-facing interactions will be required.


Research and develop amenities to provide a memorable experience for guests

Interact with potential donors for amenities

Manage the GFMs and Room Designers (a team of 6-10 individuals)

Lead team meetings and practical training sessions

Design the training materials for GFMs and Room Designers


Supervise the guest floors of The Statler Hotel during HEC weekend as well as the Housekeeping office and Rooms office

Provide support for all other departments in regard to Rooms-specific questions


Strong Rooms experience, preferably in housekeeping

Strong interpersonal skills (i.e. able to interact with full-time staff of The Statler Hotel)

Pay close attention to detail

Possess a sense of urgency

Time Commitment:

Attend all team meetings (~4 hours per week)

Approximately 10-12 working hours per day during HEC weekend


Guest Experience Manager

The Guest Experience Managers (GEMs) will be in charge of all of the communications with guests, and they will be tasked with being the “first line” of interaction between HEC and its attendees. GEMs will work in a team environment and will be responsible for providing support to all other HEC departments in regard to hotel operations knowledge during HEC weekend.


Attend weekly meetings

Attend training sessions to learn about The Statler Hotel’s operations

Work to enhance the HEC experience and its theme

Interact with the assigned guests, relaying information and serving as a point of contact


Meet and interact with guests, specifically those who you were communicating with throughout the school year

Help other teams and volunteers throughout HEC weekend, completing whatever tasks are necessary in order to provide the best possible guest experiences


Rooms division experience, specifically front-of-house

Strong interpersonal skills, both written and oral

Able to motivate others and maintain a great attitude

Creative and genuine in terms of dedication to guests

Time Commitment:


Administrative tasks such as communicating with guests (~1-2 hours per week)



Guest Floor Manager

The Guest Floor Managers will be responsible for the upkeep and amenity placement on multiple HEC guestroom floors, supervising and providing guidance to volunteers. In addition, they will assist in amenity idea development and reaching out to possible donors and sponsors.


Attend weekly meetings

Attend training sessions to learn about The Statler Hotel’s operations

Work to enhance the HEC experience and its theme

Help design amenity materials and presentation


Ensure that amenities are placed in the appropriate guestrooms in The Statler Hotel, and coordinate the efforts of volunteers

Assist, as necessary, in other back-of-house functions


Rooms division experience, specifically housekeeping

Strong interpersonal skills, both written and oral

Strong leadership skills (able to create a cohesive team)

Pay close attention to detail

Time Commitment:


Attend multiple training sessions (~1-2 hours per month)



MARKETING DEPARTMENT JOB DESCRIPTIONS

Assistant Director of Social Media

The Assistant Director of Social Media will primarily be responsible for the ideation, planning, and posting of content on HEC’s various social media platforms. He or she will mainly work alongside the Marketing Director as well as the Social Media team to design posts in order to uphold the brand image of HEC and appeal to its target audience.


Lead in the planning, drafting, and posting of content on HEC’s various social media outlets (i.e. Facebook, Twitter, Instagram, etc.)

Coordinate with the Social Media team in regard to new projects and innovative marketing ideas

Work with various other departments, such as the Media & IT department in particular

Assist in the creation of social media content for events led by other departments (i.e. the formation of Facebook event pages for F&B pop-up events)



Lead the Social Media team in managing HEC’s various social media channels throughout the conference

Facilitate any livestreams or real-time social media events

Assist the Marketing Director in approving posts submitted by the Social Media team


Experience in managing social media accounts/outlets

Strong communication, organizational, teamwork, and leadership skills


Time Commitment:



Please note that most marketing-related work will be done on one’s own time


Social Media Manager

The Social Media Managers will primarily assist the AD of Social Media in managing HEC’s various social media outlets. They will mainly be creating posts to uphold the brand image of HEC and appeal to its target audience before, during, and after the conference itself.


Contribute innovative project and post ideas to the Social Media team

Aid in the planning, drafting, and posting of content on HEC’s various social media outlets (i.e. Facebook, Twitter, Instagram, etc.)

Assist in the creation of social media content for events led by other departments (i.e. the formation of Facebook event pages for F&B pop-up events)

Provide support on any other duties or tasks that are assigned by the Marketing Director or the AD of Social Media


Obtain content to be posted on HEC’s various social media channels throughout the conference

Facilitate any livestreams or real-time social media events

Assist the Marketing Director and the AD of Social Media with any spontaneous projects that arise during the weekend


Experience managing social media accounts/outlets



Time Commitment:



Please note that most marketing-related work will be done on one’s own time


Assistant Director of Graphic Design

The Assistant Director of Graphic Design will primarily be responsible for leading the design of the marketing and communications materials that are distributed through HEC’s various social media channels and used during the conference itself. He or she will mainly work alongside the Marketing Director as well as the Graphic Design team to artistically design posts in order to uphold the brand image of HEC and appeal to its target audience.


Lead in the design of visual content to be posted on HEC’s various social media outlets

Lead in the creation of artistic material to be printed for HEC weekend

Coordinate with the Graphic Design team in regard to new projects and innovative marketing ideas

Work closely with the Social Media and Communications teams

Assist in the creation of visual content needed by other departments (i.e. F&B menus)



Assist in the creation of any last-minute visual materials that are needed for distribution


Experience with graphic design programs (i.e. Photoshop, InDesign, Illustrator, etc.)



Time Commitment:



Please note that most graphic design-related work will be done on one’s own time


Graphic Designer

The Graphic Designers will primarily be responsible for designing the marketing and communications materials that are distributed through HEC’s various social media channels and used during the conference itself. They will mainly work with the AD of Graphic Design to artistically design posts to uphold the brand image of HEC and appeal to its target audience.


Assist in the design of visual content to be posted on HEC’s various social media outlets

Assist in the creation of artistic material to be printed for HEC weekend

Contribute new projects and innovative marketing ideas to the Graphic Design team

Work closely with the Social Media and Communications teams

Assist in the creation of visual content needed by other departments (i.e. F&B menus)

Provide support on any other duties or tasks that are assigned by the Marketing Director or the AD of Graphic Design


Assist in the creation of any last-minute visual materials that are needed for distribution


Experience with graphic design programs (i.e. Photoshop, InDesign, Illustrator, etc.)



Time Commitment:



Please note that most graphic design-related work will be done on one’s own time


Assistant Director of Communications

The Assistant Director of Communications will primarily be responsible for the writing, editing, and finalizing of all official communications and public relations materials released by HEC. He or she will mainly work alongside the Marketing Director as well as the Communications team in order to ensure that all written materials uphold the brand image of HEC and appeal to its target audience.


Lead in the writing, editing, and finalizing of all official HEC communications and public relations materials

Coordinate with the Communications team in regard to new projects and innovative marketing ideas

Assist in the writing of content needed by other departments (i.e. descriptions of guest amenities for the Rooms department)



Assist in the creation of any last-minute written materials needed for distribution


Experience in professional written communications (i.e. journalism, etc.)



Time Commitment:



Please note that most communications-related work will be done on one’s own time


Communications Specialists

The Communications Specialists will primarily assist in the writing, editing, and finalizing of all official communications and public relations materials released by HEC. They will mainly work with the AD of Communications as well as the Communications team in order to ensure that all written materials uphold the brand image of HEC and appeal to its target audience.


Assist in the writing, editing, and finalizing of all official HEC communications and public relations materials

Pitch new projects and innovative marketing ideas to the Communications team

Assist in the writing of content needed by other departments (i.e. descriptions of guest amenities for the Rooms department)

Provide support on any other duties or tasks that are assigned by the Marketing Director or the AD of Communications


Assist in the creation of any last-minute written materials needed for distribution


Experience in professional written communications (i.e. journalism, etc.)



Time Commitment:



Please note that most communications-related work will be done on one’s own time


MEDIA & IT DEPARTMENT JOB DESCRIPTIONS

Assistant Director of Technology

The Assistant Director of Technology will primarily be responsible for developing and maintaining the HEC website and mobile app as well as helping with the technological needs of the organization. Specifically, the AD will work alongside the Media & IT Director to produce videos that represent the organization and to develop content for the website and mobile app.


Lead in the creation and up-to-date maintenance of the HEC website and mobile app

o Review feedback from HEC 92 and suggest new ideas to be implemented

Lead in the production of various HEC videos that will be released throughout the year



Ensure that all conference technology is working properly

Communicate with the Program Director to ensure that all of the information on the HEC mobile app is accurate

Train the IT volunteers to be able to assist guests and other HEC team members with technological problems that may arise during the conference



Proficient in video editing software (i.e. Apple Final Cut Pro, Adobe Premiere Pro, etc.)

Very familiar with the Adobe Creative Cloud Suite


Time Commitment:




Media Manager

The Media Manager will primarily be responsible for assisting the Media & IT Director and AD with the recruitment and scheduling of HEC photography and videography volunteers. In addition, he or she will ensure that all of the guest registration software is functioning properly.


Share photos and videos from HEC-sponsored events with the Marketing department

Manage a group of photography and videography volunteers

o Generate and maintain a list of the names of volunteers for various events

o Communicate with the volunteers in order to form a schedule that works well for all of the parties involved

Develop, create, and test the guest registration portal using CVENT


Produce detailed schedules for the IT and photography volunteers

Set up “OnArrival” as part of the CVENT software suite to check-in guests

Work with the appropriate parties to manage inventory and set up AV equipment



Previous experience with semi-professional photography


Time Commitment:




FINANCE & STRATEGY DEPARTMENT JOB DESCRIPTIONS

Finance & Strategy Assistant Director

The Finance & Strategy Assistant Director will primarily be responsible for working alongside the director to help build an effective forecasting and budgeting tool and develop financial strategies for all HEC events. He or she will also be involved in supporting Account Managers.


Analyze previous HEC spending patterns and develop effective budgeting strategies

Maintain and oversee each department’s budget and make adjustments accordingly

Provide financial and budgeting support to all department heads/Account Managers


Assist all departments based on ad-hoc needs


Strong communication, organizational, leadership, and analytical skills



Time Commitment:


Prepare all budgets and help build financial models (~16 hours per month)



Account Manager

The Account Managers will primarily be responsible for providing financial support and

budgeting suggestions to their assigned department. Each Account Manager will be assigned

to one department and act as a liaison for the Finance & Strategy team. Account Managers will

learn and understand their assigned department’s budgeting and financial needs and work

accordingly in conjunction with their respective department head.


Work with the respective team and department head to develop a budgeting proposal

Report department budgeting/spending updates to the Finance & Strategy Director

Maintain spending transactions in Microsoft Excel



Provide assistance to the assigned department head (report to that respective director)


Strong communication, organizational, leadership, and analytical skills



Time Commitment:

Attend all Finance & Strategy team meetings (~1 hour a week)

Attend all assigned department team meetings (~2 hours per month)


CONFERENCE SERVICES & PROCUREMENT DEPARTMENT JOB DESCRIPTIONS

Assistant Director of Conference Services

The Assistant Director of Conference Services will primarily be responsible for setting up the spaces for HEC events, managing the Conference Services volunteers, and helping out with inventory control. In addition, he or she will work closely with the director and the rest of the team to analyze and improve the current systems in place for HEC conference services.

Responsibilities During the School Year and HEC Weekend:

Work alongside the director to develop and implement plans for HEC events

Recruit and manage the Conference Services volunteers

Assist in inventory control throughout the year to increase efficiency and effectiveness

Analyze and strategize in order to maximize operational efficiency in all departments



Experience in The Statler Hotel’s Conference Services division (or willing to work in The Statler Hotel’s Conference Services division for three months or 100 hours)

Strong interpersonal, organizational, and leadership skills

Able to lift heavy objects such as tables

Proficient in Microsoft Excel

Time Commitment:

Cross-training in The Statler Hotel’s Conference Services division (~100 hours total)


Attend all meetings with the director (~2 hours per month)

Attend all HEC-related “practice” events (~12 hours total)



Conference Services Manager

The Conference Services Manager will primarily be responsible for assisting the AD of Conference Services with setting up and breaking down HEC events. In addition, he or she will work closely with the team to analyze and improve the current systems in place for HEC conference services.


Work alongside the director to develop and implement plans for HEC events




Experience in The Statler Hotel’s Conference Services division (or willing to work in The Statler Hotel’s Conference Services division for one week or 24 hours)

Strong interpersonal, organizational, and leadership skills

Able to lift heavy objects such as tables


Time Commitment:

Cross-training in The Statler Hotel’s Conference Services division (~24 hours total)


Attend at least one HEC-related “practice” event (~8 hours total)



Assistant Director of Procurement

The Assistant Director of Procurement will primarily be responsible for receiving, organizing, and distributing supplies and products. In addition, he or she will work closely with the team to analyze and improve the current systems in place for HEC procurement.


Work alongside the director to develop and execute procurement plans for HEC events

Assist in the requisition, receiving, and distribution processes




Strong interpersonal, organizational and leadership skills


Time Commitment:


Attend all meetings with the director (~2 hours per month)

Attend all HEC-related “practice” events (~12 hours total)



Procurement Manager

The Procurement Manager will primarily be responsible for assisting the AD of Procurement. In addition, he or she will work closely with the team to analyze and improve the current systems in place for HEC procurement.


Work alongside the director to develop and execute procurement plans for HEC events




Strong interpersonal, organizational and leadership skills


Time Commitment:


Attend at least one HEC-related “practice” event (~8 hours total)



DIVERSITY & DEVELOPMENT DEPARTMENT JOB DESCRIPTIONS

Assistant Director of Club Partnerships and Engagement

The Assistant Director of Club Partnerships and Engagement will help to plan and coordinate two major events throughout the year: the SHA Club Presidents’ Luncheon in the fall semester and the HEC 93 “Thank You” event in the spring semester. The SHA Club Presidents’ Luncheon invites all Hotel School club presidents to have a dialogue with one another about how their clubs fit into and benefit the overall SHA community. The HEC 93 “Thank You” event expresses gratitude to all HEC 93 volunteers, managers, assistant directors, and directors for all of their hard work and dedication. The AD will, also, create several beneficial partnerships with other university clubs over the course of the year to help garner volunteer support for HEC weekend.


Lead in the creation/implementation of the SHA Club Presidents’ Luncheon in the fall semester and the HEC 93 “Thank You” event in the spring semester

o Work with the Marketing team to promote the occasions

o Work with the Human Resources team to recruit volunteers for the events

Build rapport with other university clubs

Help produce and present HEC 93’s diversity standards

Work alongside the director to bring the “Leave Your Mark Project” to fruition, which will allow all HEC 93 volunteers and attendees to “leave their marks” on SHA



Assist the Human Resources department with any needs that the team may have





Time Commitment:




Assistant Director of Development

The Assistant Director of Development will aid the director in creating an unbiased approach to hiring HEC 94’s leadership positions. He or she will conduct performance evaluations for those managers, assistant directors, and board members who are looking to return for HEC 94. The progress of each individual will be recorded and kept for the future.


Administer two performance evaluations throughout the year for those managers, assistant directors, and board members who are looking to return for HEC 94

Create a database to help store all of the gathered qualitative information from the performance evaluations to assist in the HEC 94 hiring process










Time Commitment:




Assistant Director of Industry Partnerships and Faculty

The Assistant Director of Industry Partnerships and Faculty will help to develop plans to create partnerships with industry leaders to gain mentors/advisors for all of the different HEC departments. He or she will, also, produce strategies to incorporate SHA faculty opinions into the HEC 93 program in order to heighten faculty attendance at the conference.


Find and contact SHA alumni who are willing to serve as mentors for all of the different HEC departments

Construct ways in which to increase faculty attendance throughout HEC weekend










Time Commitment:




BOARD OF DIRECTORS’ CONTACT INFORMATION

Name Position Email Address

Nina Bachich Food & Beverage Director [email protected]

Carmel Bendit-Shtull Program Director [email protected]

Jacinta Chang Marketing Director [email protected]

May Chen Sales & Donor Relations Director [email protected]

Andrew Frey Executive Chef [email protected]

Cristian Giron Diversity & Development Director [email protected]

Megan Guefen Conference Services & Procurement Director [email protected]

Jaimie Kim Managing Director [email protected]

Justin Leff Human Resources Director [email protected]

Bryan Lustig Finance & Strategy Director [email protected]

Cathleen Lyu Design & Facilities Director [email protected]

Elena Mandry Beverage Director [email protected]

Sarah Monahan Media & IT Director [email protected]

Austin Serling Food & Beverage Service Director [email protected]

Lauren ‘Ren’ Towell Rooms Director [email protected]

thank you for your interest in joining hec 93! · thank you for your interest in joining hec 93!...

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