Technology Services Status and Performance

Date Leading Status, Announcements, and News

01/04/2016 Technology Leadership Team Conducts T3 Meeting on January 4, 2016

01/08/2016 Technology Services Performance Goals Submitted to Stuart Snow

01/06/2016 Furniture for 21st Century Learning: Six Premiere Vendors Show Their Latest Classroom Designs

01/08/2016 Leadership Career Growth, Review Goals and Strategic Alignment, and Performance Reviews

01/07/2016 Meeting with LENSEC to Analyze Proposals In Support of Senate Bill 507: Special Ed Cameras

01/06/2016 Technology Services and Instructional Technology Coordination on January 6, 2015

01/06/2016 Bond Goal 5.1 Phone Selection Committee Finalizes Their Choices and We Are Ready to Order

01/08/2016 Bond Goal 4: Work Continues in Data Center 3 Nearing 85% Completion

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Technology Leadership Team Conducts Technology Transformation Team (T3) Meeting on January 4, 2016

Frankie Jackson led the Technology Transformation Team (T3) leadership

meeting on Monday, January 4, 2016. The full leadership team

participated in the meeting, including all staff on the emergency call out

list. The leadership topic was What is Your Intention? Your One Word?

Paula Ross came up with the topic using the www.myintent.org as the

starting point for conversation. She also brought rocks for everyone to

write their word on with a permanent colored marker pin. Frankie shared

that her word was loyalty. Thank you Paula for making the topic engaging!

January 8, 2016

Other meeting discussion items are as follows.

• Talked about the need for more department

communicators and reporters

• Reviewed each team’s status,

• Discussed the week’s priorities,

• Reviewed the previous week’s accomplishments,

• Discussed the status of hiring new staff.

Notes from the meeting are here.

Frankie Jackson’s

Intention Word is LOYALTY

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Technology Services Performance Goals Submitted

to Stuart Snow on January 8, 2016

January 8, 2016

• Assure Technology Services’ workforce has the capability and capacity to provide services assigned to

their team by critically analyzing service needs, performance plans, and future needs, resulting in

developing annual performance goals and conducting quarterly reviews with each team.

• Require each Technology Services team leader maintain a current succession plan; and assure it is

updated every year in August.

• Ensure the Technology Services’ workforce is cross-trained by assuring there are no single points of

failure in mission critical operational processes, at any time.

#1

DIP

• Develop at least three documented key processes in each Technology Services team to be published on

the department website every year in August.

• Develop at least three Key Performance Indicators (KPIs) in each service area of the Technology

Services department.

• Use monthly KPIs to evaluate and improve each team's key processes and performance.#2

DIP

#3

DIP

#4

DIP

• Engage the appropriate 2014 Bond project management teams needed to ensure planning, monitoring,

and tracking of progress for each Technology Infrastructure 2014 Bond projects.

• Conduct weekly project reviews to address schedule completions, actual progress, and budget

allocations for all 2014 Bond goals and projects.

• Each Technology Services’ team leads their staff daily, using effective, systematic approaches in each

of the Performance Excellence Program (PEP) categories (Leadership, Strategic Planning, Customer

Focus, Measurement Analysis/Knowledge Management, Workforce Focus, and Operations Focus).

• Each team produces results based on their KPIs with trend data and comparative data, each quarter.

• Each team builds organizational capacity using the core values as guiding principles for how staff

provides service to the district, and recognizes at least 4 staff members on their team, each month.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Furniture for 21st Century Learning: Six Premiere

Vendors Show Their Latest Classroom Designs

Frankie Jackson participated in Dr.

Henry’s District Support Team (DST)

meeting on Tuesday, January 8, 2015.

After the meeting, DST members were

invited to preview furniture for 21st

century learning, on display at the Berry

Center.

Pictures shown at the right are an

example of some of the furniture items.

The district is working to design

classrooms for collaboration and digital

transformation. This type of furniture

will be purchased for the new Cypress

Park high school.

Other items discussed during the DST

meeting included guidelines about the

open carry law as well as state level

legislative initiatives.

January 8, 2016

New Designs in Classroom Furniture

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Leadership Career Growth, Review of the DIP Goals

and Strategic Alignment, and Performance Reviews

Frankie Jackson met with three of the five

Technology Services department

organizational team leaders to discuss

each leader’s career growth and goals,

review of the District Improvement

Planning (DIP) goal and strategic

alignment for their teams, and mid-year

performance review.

• Jennifer Miller, leading the Customer

Care Center (CCC) team, on

Wednesday, January 6, 2016

• Jay Johnson, leading the Acquisitions,

Assets, and Accountability team on

Thursday, January 7, 2016

• John Crumbley, leading the

Information Service and Applications

team, on Friday, January 8, 2016.

January 8, 2016

TOPICS

• Career plans and training

• Review of DIP goals, strategies, and team alignment

• Mid-Year performance review

• What can I do to help support you in your career growth?

• What are you doing to accomplish your goals?

• What are you doing to support the accomplishment of your

staff's leadership goals?

• What are you doing to accomplish your performance objectives

in your annual review?

• Any other items of interest, concern, or topic.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Meeting with LENSEC to Analyze Proposals In Support of Senate

Bill 507: Mandating Cameras in Special Education Classrooms

January 8, 2016

Frankie Jackson had an action from the meeting on December 15, 2015 conducted by

Teresa Hull, the district’s Associate Superintendent, Governmental Relations,

Communications, and Chief of Staff, to determine a strategy for fulfilling the

requirements of Senate Bill 507, approved by the 2015 Texas legislative session.

Texas SB 507, mandates cameras in special education classrooms, was signed into

law on June 19, 2015 and takes effect at the beginning of the 2015–2016 school year. Additional information

is available here.

Demonstration of LENSEC

with Dillon Brady, Assistant

Superintendent of Facilities

and Construction

Representatives from LENSEC provided a two-hour presentation of their software on Thursday, January 7th, 2016.

Dillon Brady, Assistant Superintendent of Facility and Construction, joined the demonstration. All members of the

team working with Ms. Hull were invited to the demonstratoin. Dillon is collecting the number of special education

classrooms that will require cameras to support the bill. Once final, we will forward the information to LENSEC and

they agreed to prepare a cost estimate. LENSEC also agreed to compare their product to Exacq, which is the

video system the district standardized on in 2011. The current plan is to replace the older unusable/unserviceable

Vicon system with Exacq servers and new digital cameras as part of the 2014 Bond package.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Technology Services and Instructional Technology Coordination

on January 6, 2015: Focus on the Instruction in the 2014 Bond

January 8, 2016

Frankie Jackson met with Becky Cook, Director of Instructional Technology, on Wednesday, January 6, 2015.

Notes from the meeting are available here. A summary of the meeting discussions are as follows.

• The greatest priority is to set forth the 2014 Bond

Instructional Technology device rollout plan by

year. This is needed to set forth mobile device

management licensing and implementation

strategy. This is Becky’s priority and she is

working with Curriculum and Instruction to finalize

the plan.

• Katie Hernandez is working with Becky and the

Finance department to transfer borrowed funds

from the 2014 Bond Infrastructure Technology.

• Becky is working to order document cameras for

all teachers. She is collecting accurate room

numbers and maps from the campuses. Her plan

is to start with the high schools first.

• Becky is requesting dedicated Device Imaging and Integration (DII) support for the Google console support

and administration. Frankie took this as an action item to work with Larry to restructure his team and look

for specialized resources that can support this effort.

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer January 8, 2015

Phone Selection Committee Finalizes Their

Choices and We Are Ready to Order

Identify phone selection committee by December 4th, 2015

Coordinate vendor demonstrations on December 7th, 2015

Define success factors for each Phone Type

Test/review period December 7th, 2015 - January 4th, 2016

Conduct 1st committee meeting on December 9, 2015

Analyze committee member inputs and questions

Send committee member questions to AT&T and Cisco

Determine scope of the implementation, specifically if

classroom phones are needed.

Conduct 2nd phone selection meeting on December 15, 2015

Finalize scope of the implementation. Determined that

classroom phones are not needed and that department area

phones will be provided at each campus for teacher access.

Conduct the 3rd phone selection meeting on January 4, 2016.

Conduct survey to solicit concerns and confirm selections

Finalize selection of phones

Selection Date January 4th, 2016

Purchase Phones – January, 2016

Charles Newton, telecommunications systems analyst from the Enterprise Communications Network (ECN) team,

led the third and final phone selection (handsets) committee meeting on January 6, 2016. The new phone handsets

is part of the 2014 Bond Goal 5.1 Replace Telephone System with Voice over Internet Protocol (VoIP). Meeting

minutes and information about the selections is available here. Members unanimously voted on their selections. At

the end of the meeting, members were provided an opportunity to submit any concerns and provided an opportunity

to confirm selections in a survey, available here. The committee is now ready to order phones!

Phone Selection Committee Members

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer January 8, 2016

Significant work continues in Data Center 3, estimating about 85% complete. The following are the highlights of

activities completed. The next page shows items that are left to complete.

Work Continues in Data Center 3

Nearing 85% Complete

Removal of the existing window and door in the demising wall between the Data Center (DC) and

print room (100% Complete)

Demolition of the existing demising wall between DC and print room (100% Complete)

o Existing wall currently built on top of existing raised floor and stops at ceiling

Demolition/removal of existing Power Distribution Unit (PDU) (100% Complete)

Demolition/removal of existing Liebert Challenger HVAC unit and Data Aire HVAC unit (100%

Complete)

Remove existing raised floor around area where new floor to deck wall will be constructed (100%

Complete)

Construction of new demising wall floor to deck to properly seal room (100% Complete)

Final phase of raised flooring to be installed (100% Complete). Includes the following areas:

• Around new floor to deck wall

• Under existing HVAC units

• Under existing Intergen bottles

• Under existing electrical infrastructure to be demolished

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

The following is a list of activities that are still in work. Once all of the items listed in the following are complete,

the next step will be to begin installation of the ceiling. The next page are some pictures showing that the Data

Center 3 is shaping up!

Work Continues in Data Center 3

Nearing 85% Complete

• Demolition of existing electrical infrastructure currently located within the data center that provided power to the

old system (95% Complete)

• Existing window and door will be reinstalled into new wall The window will be removed and be a solid

wall. The new door will be a 4’ door for ease of access. Door frames are being installed. (75% Complete)

• New floor to deck wall will properly segregate data center and allow us to switch over to new fire suppression

system 90% Complete (We performed a fan test of the room prior to the Christmas break and did not

pass. We have found a few areas that need additional attention and are working to properly seal those areas

now. We will perform another fan test once complete)

• Old Inergen fire suppression system to be demolished Not Complete. (Awaiting passage of the room fan test

prior to bringing new FM-200 gaseous suppression system online and demolishing existing Inergen system)

• New wall to be taped, floated and painted 50% Complete

• Existing penetrations/openings within the data center plenum shall be sealed 90% Complete

• Final mechanical/electrical connections to new CRAC-B 90% Complete (Waiting for Centerpoint new Service)

• Final electrical connections to UPS B 90% Complete (Waiting for Centerpoint new Service)

January 8, 2016

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Pictures showing that the Data Center 3 is shaping up!

Work Continues in Data Center 3

Nearing 85% Complete

January 8, 2016

Richard Hoffman, Information Services and Applications Programmer Analyst,

showing off the improvements in Data Center 3

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Closing Message for the Week

January 8, 2016

Leadership and Vision

Posted by Frankie Jackson, Chief Technology Officer

Reflection for the Week

January 8, 2016

Technology Services VISION

Be the district that transforms education

MISSION: LEAD in Providing

World-Class Quality K-12 Systems

These are the

guiding core

VALUES for how

we provide

service

Efficient

Accessible

Systematic

Highly-Skilled

Student-Focused

Service-Oriented

There were many highlights coming back to a

new year. So many that stand out in my mind

from the phone selection committee making

their final selections, to working on the rollout

plan for instructional technology purchases, to getting

ready to bring forth our data center virtualization update

plan to the Board of Trustees, to finalizing the desktop

enterprise RFP (to replace ZenWorks). The list of impactful

initiatives goes on and on. I’m reminded when I watch our

team work is that success is the sum of efforts repeated

day in and day out. Persistence pays off and we are a

transformative testament to that! My thanks to the whole

team for great work, day in and day out - Frankie Jackson