tanker operator conference athens 2017219992f81de85fc7c41d... · © marine operations and assurance...
TRANSCRIPT
© Marine Operations and Assurance Management Solutions Ltd
Martin L Shaw MBA C Eng C Mar Eng FI Mar EST AFNI
Managing Director Marine Operations and Assurance Management Solutions Ltd
Tanker Operator Conference Athens 2017
Focussing on People
© Marine Operations and Assurance Management Solutions Ltd
Martin L Shaw MBA C Eng C Mar Eng FI Mar EST AFNI
Managing Director Marine Operations and Assurance Management Solutions Ltd
Chairman’s Introduction
Tanker Operator
Conference Athens 2017
© Marine Operations and Assurance Management Solutions Ltd
Admin
• Mobile phones on silent
• If you have to take a call please take it outside
• Breaks and lunch long enough for calls
• More importantly breaks and lunch are time to talk
• The implied contract between speaker and audience – Speaker leaves time for questions (panel session )
– Ask lots of questions
– Say who you are and where you are from
– Clear concise questions
© Marine Operations and Assurance Management Solutions Ltd
Agenda
0915 Chairman’s Introduction
0930 Getting the Balance Right Martin Shaw
1000 The Human Factor in Shipping Panis Kourkountis
1030 Break
1100 Reducing Paperwork Theophanis Theophanous
1130 Fleet Management and Org. Structure Ioannis Makris
1200 How technology might help Dimitris Lyras
1230 Panel Session
1300 Lunch
1400 Improving Environmental Performance Jakob Buus Peterson
1430 Ship Performance Monitoring Frank Paleokrassas
1500 Panel Session Speakers and Theofona Saripa
1545 Close
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Focussing on People
© Marine Operations and Assurance Management Solutions Ltd
IMO view of Human Element
The human element is a complex multi-dimensional issue that affects maritime safety and marine environmental protection. It involves the entire spectrum of human activities performed by ships' crews, shore based management, regulatory bodies, recognized organizations, shipyards, legislators, and other relevant parties, all of whom need to cooperate to address human element issues effectively
What does it say…its about everything and its all connected…….
What does it not mention….people…….
How many human elements do you employ?
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Evolution
• Apes
• Neanderthals
• Humans
• People
• Personnel
• Human – Resources
– Error - The defective component
– Factors/Element
• Human Contribution …. getting better
• Human Centred … the way to go but…
• Ban adjectives its about a noun … people
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Its all connected-the Septigon
Group Onboard Leadership and Management Onboard living
Technology Equipment and System Design Information
Physical Environment Vessel Layout Engine Room Layout Environment
Individual Personal Physical characteristics Technical Skills Non Technical
Practice Engineering Practice
Operations Maintenance
Society and Culture Formal Culture Informal Culture
Organisational Environment Policy and Strategy Motivation Culture Leadership Procedures Compliance Systems
After Thomas Koester and Michelle Grech … Human Factors in the Maritime Domain
© Marine Operations and Assurance Management Solutions Ltd
Martin L Shaw MBA C Eng C Mar Eng FI Mar EST AFNI
Managing Director Marine Operations and Assurance Management Solutions Ltd
Getting the Balance Right
Tanker Operator
Conference Athens 2017
© Marine Operations and Assurance Management Solutions Ltd
Outline
• The Problem
• Balancing What
• Performance and History
• Complexity
• The Machine
• Make the right choice
© Marine Operations and Assurance Management Solutions Ltd
The Problem
‘Things that have never happened before happen every day’
Scott Sagan The Limits of Safety
‘In the marine industry things that have happened before happen every day in different ways’
Shaw’s corollary
The only way to deal with the unexpected is by being resilient.
You cannot write procedures for the unexpected it needs the right people!!!
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Balancing What?
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Balancing Performance/Protection
PR
OTE
CTI
ON
PROFITABILITY
After James Reason Managing the Risks of Organisational Accidents
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Balance of Leadership
Directing
Managing Leading
Directing Developing Strategy Building the Organisation Outward Focus
Managing Resourcing Organising Controlling Performance
Leading Motivating Individual Teams Tasks Based on the Art of Action by Stephen Bungay
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History
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Good News and Bad News?
ISM Code
New Vessels Double Hull
Development of Port State and Vetting
Erika/ Prestige
Tightening of SOLAS MARPOL STCW
ISPS
SECA’s
Piracy
Building Boom
Low Freight Rates
TMSA1 TMSA2
Ballast water Ship Efficiency
GHG MLC
TMSA3 New ISO9001
Etc
IGS COW Steering Gear SBT etc.
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Complexity
© Marine Operations and Assurance Management Solutions Ltd
Other Traders 100+
Tankers (10,000+)
Tanker Companies (1,000+)
Port s (1000+)
OCIMF Members
100+
Other Charterer /Terminal Vetting
Organisations 50-100
Other Industry Organisations
(10+)
Other Port State
MOU’s (10+)
Other Port
States (100+)
Recognised Organisations (RO’s)/Class (30+)
IMO Member States (170+)
Complex Industry IMO
Flag state
RO/Class RO/Class
Shipbuilder Design & Build
Port
Tanker
Requirements •Contract •Specification •Modifications
Feedback •Plans •Sea trial data •Certificates
Requirements •SOLAS •MARPOL
Requirements •Class Rules •Surveys
•Surveys •Certificates •Audits
Requirements •SOLAS •MARPOL •ISM
Company
IACS
•SOLAS •MARPOL •STCW •ISM
•Arrival Documents •Cargo Documents
•National Laws •Port Regulations •Terminal Regulations
Port State
MOU
Port State inspection Detention/Sanction
Feed
bac
k In
spec
tio
n D
eten
tio
n/S
anct
ion
Inspection Detention/Sanction
Targeting Data
Public Domain
Info
Ran
kin
gs, b
lack
listi
ng
OCIMF
Vetting Org
ICS
SIRE
SIRE Ship Inspector
SIRE Inspection
SIR
E In
spec
tio
n
Rep
ort
Req
uir
emen
ts S
IRE
VIQ
Req
ues
t fo
r In
spec
tio
n
Operation
SIRE Inspection from initiating company
Owner Response
SIRE Reports
SOLAS,MARPOL,STCW,ISM
ICS Codes Guides
OCIMF Codes Guides
TMSA
Insurance Industry
Casualty Data
Terminal Feedback
Trader Vetting Clause
Vetting Status Feedback
Maintain Design
and Build
TMSA
Rankings, blacklisting
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What is complexity?-definition
Complex System as a whole cannot be
understood by individuals Changes generate emergent rather
than designed behaviour
Complicated
Can be modelled and understood with some effort
Changes may generate surprises
Simple
Understood by everyone Changes are predictable
Incr
ease
Un
der
stan
din
g
Red
uce
Co
mp
lexi
ty
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Serving the Machine
© Marine Operations and Assurance Management Solutions Ltd
The Machine
PLAN
DO
CHECK
ACT
Process - the Machine
System Requirements
Gearing
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The Machine
PLAN
DO
CHECK
ACT
Cranking up the machine-1990’s
• Hull and Machinery
– New Ships/Scrapping
– Maintenance Spend
– Class/IACS
– Enhanced Surveys
– CAP’s
ISM ISO9000
Owner Audits
Manual Systems
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The Machine
PLAN
DO
CHECK
ACT
Cranking up the machine-2010’s
• Variable Freight Rates
• Deep-water Horizon Effect
• More Vetting Organisations
• Changing Customer Base
• Environment
• Brexit, Trump what next?
ISM ISO9000
ISO14001 Owner Audits
TMSA
Computer QA systems
Bonus/incentive KPI’s
Wrong QA Manager Wrong Conclusions
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Stupid Clever
Industrious
Lazy “They are suited for the highest office”
“They make excellent staff officers, ensuring every detail is properly considered”
“Leave them alone, they do no harm ”
“These people are a menace and must be fired at once. They create irrelevant work for everybody”
The Wrong QA Manager
Von Manstein’s Matrix of German Army Officers
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From ‘The Art of Action’ by Stephen Bungay
Outcomes
Plans Actions Alignment Gap
Actions don’t match plans
Effects Gap Outcomes don't deliver
Plans
Knowledge Gap We don’t know enough
To plan properly
Drawing the Wrong Conclusions
Analysis Paralysis
Add more Rules
Add more Compliance
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How does it feel on board?
?
Conflicting Goals
Your priority is safety, emissions, greenhouse gas piracy, security, making money,
doing things quicker, ballast
water, doing the paperwork
Duplicate /Conflicting Requirements
You need to follow the owners, charterers,
flag states, port states, terminals rules and
the qa system, chartering , accounts,
purchasing department, procedures
Systems Communications
ISO9001 ISO14001
ISM ISPS
SIRE/CDI TMSA
Budgets Planned Maintenance Spare Gear and Stores
Risk Assessments Incident Reports
Near Misses Port and Cargo Info
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Choices
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Shipping Company
What? Direction/Strategy
Core Activity Scale and Markets
Goals/Goal Conflicts
How? Performance Management
Structure Systems Change
Technology
Why? Values Culture
Motivation
Choices-Its your Company Flag State
Legislation/ Compliance
Safe Efficient and Reliable
Operation
Corporate
Customers
Litigation
Media
Markets
Best Practice
© Marine Operations and Assurance Management Solutions Ltd
Put people at the centre.
Train them •Professional •Human Element •Management
Retain them •Long term contracts •Fair pay •Living conditions •Respect
Motivate them •Communicate direction •Involve them/listen •Sensible reward •Just culture
Believe in them •Trust •Delegation •Decisions
© Marine Operations and Assurance Management Solutions Ltd
Conclusions
• People .. Valuable not just a defective component
• Its all connected.
• Find the right balance for your business.
• Don’t just serve the machine.
• Is it complex or do we make it complex?
• The answer is not always process.
• Make the right choices its your business.
• Get the right people and keep them.
• If you want resilience put people at the centre and design hardware and systems around them.
• Its about People not ‘human………….’