OnStar’s Public Safety Outreach

OnStar’s Public Safety Outreach

20082008 Special Edition

To instruct PSAPs in New Jersey on how OnStar will provide their service to the

statewide 9-1-1 network

OnStar and the Public Safety CommunityOnStar and the Public Safety Community

OnStar services began in 1996OnStar services began in 1996 Real-world validationReal-world validation More than 80,000 Automatic Crash More than 80,000 Automatic Crash

Responses and 35,000 Stolen Vehicle Responses and 35,000 Stolen Vehicle Location requests to dateLocation requests to date

OnStar has developed quickly, OnStar has developed quickly, primary focus includes:primary focus includes: Enhanced OnStar safety and security Enhanced OnStar safety and security

servicesservices Improved Public Safety interfaces and Improved Public Safety interfaces and

operational effectivenessoperational effectiveness Multiple language and TTY capabilitiesMultiple language and TTY capabilities

OnStar services began in 1996OnStar services began in 1996 Real-world validationReal-world validation More than 80,000 Automatic Crash More than 80,000 Automatic Crash

Responses and 35,000 Stolen Vehicle Responses and 35,000 Stolen Vehicle Location requests to dateLocation requests to date

OnStar has developed quickly, OnStar has developed quickly, primary focus includes:primary focus includes: Enhanced OnStar safety and security Enhanced OnStar safety and security

servicesservices Improved Public Safety interfaces and Improved Public Safety interfaces and

operational effectivenessoperational effectiveness Multiple language and TTY capabilitiesMultiple language and TTY capabilities

OnStar Vehicle OnStar Vehicle Diagnostics Diagnostics >2.7 Million Emails >2.7 Million Emails sent (Jan ’08)sent (Jan ’08)

Good SamaritanGood Samaritan6,000 / Month6,000 / Month

A Month in the Life of OnStar

A Month in the Life of OnStarAutomatic Crash Automatic Crash

ResponseResponse2,300 / Month2,300 / Month

Emergency Emergency Services Services 11,000 / Month11,000 / Month

Remote Remote DiagnosticsDiagnostics(on demand) (on demand) 7171,000 / Month,000 / Month

Stolen Vehicle Stolen Vehicle Location Location AssistanceAssistance700 / Month700 / Month

OnStar Hands-Free OnStar Hands-Free CallingCalling> 30 Million > 30 Million Minutes/MonthMinutes/Month

Monthly average (Dec 07 - Feb 08)

One VeryOne VeryHardworking ButtonHardworking Button88 Million Cumulative Service Interactions88 Million Cumulative Service Interactions

Turn-by-TurnTurn-by-TurnRoutes DeliveredRoutes Delivered560,000 / Month560,000 / Month

Roadside Roadside AssistanceAssistance33,000 / Month33,000 / Month

Remote Remote UnlockUnlock 65,000/Month65,000/Month

OnStar TodayOnStar Today

More than 5 million SubscribersMore than 5 million Subscribers

88 million subscriber interactions to 88 million subscriber interactions to datedate

Standard equipment on most GM Cars, Standard equipment on most GM Cars, Trucks and SUVsTrucks and SUVs

OnStar services are available in the OnStar services are available in the U.S. and CanadaU.S. and Canada

More than 5 million SubscribersMore than 5 million Subscribers

88 million subscriber interactions to 88 million subscriber interactions to datedate

Standard equipment on most GM Cars, Standard equipment on most GM Cars, Trucks and SUVsTrucks and SUVs

OnStar services are available in the OnStar services are available in the U.S. and CanadaU.S. and Canada

Easy to use three button system, fully Easy to use three button system, fully integrated, no phones or docking integrated, no phones or docking stations needed, always onstations needed, always on

Easy to use three button system, fully Easy to use three button system, fully integrated, no phones or docking integrated, no phones or docking stations needed, always onstations needed, always on

GPS positioningGPS positioning

Vehicle integrated Vehicle integrated hardware and sensorshardware and sensors• Three Button Three Button

AssemblyAssembly

• Vehicle Vehicle Communication Communication Integration Module Integration Module

• External GPS and External GPS and Cellular AntennaCellular Antenna

• In-Vehicle Sound In-Vehicle Sound SystemSystem

• MicrophoneMicrophone

Cellular wireless Cellular wireless connectivityconnectivity

Voice and data Voice and data connectivityconnectivity

Live Advisors Live Advisors 24x7, 365 d/yr 24x7, 365 d/yr

GPS positioningGPS positioning

Vehicle integrated Vehicle integrated hardware and sensorshardware and sensors• Three Button Three Button

AssemblyAssembly

• Vehicle Vehicle Communication Communication Integration Module Integration Module

• External GPS and External GPS and Cellular AntennaCellular Antenna

• In-Vehicle Sound In-Vehicle Sound SystemSystem

• MicrophoneMicrophone

Cellular wireless Cellular wireless connectivityconnectivity

Voice and data Voice and data connectivityconnectivity

Live Advisors Live Advisors 24x7, 365 d/yr 24x7, 365 d/yr

National Cellular Network

OnStar Call

Center

GPS Satellites

Advisor Application

OnStar – How It WorksOnStar – How It Works FeaturesFeatures FeaturesFeatures

OnStar Call

Center

Advisor Application

OnStar – How It WorksOnStar – How It Works

OnStar Call

Center

Advisor Application

OnStar – How It WorksOnStar – How It WorksPSAP

New Jersey 9-1-1 NetworkCall Center routes Call Center routes

through VoIP service through VoIP service provider to N.J. 9-1-1 provider to N.J. 9-1-1 network to deliver call network to deliver call to correct PSAP to correct PSAP

Call Center routes Call Center routes through VoIP service through VoIP service provider to N.J. 9-1-1 provider to N.J. 9-1-1 network to deliver call network to deliver call to correct PSAP to correct PSAP

Automatic Crash Response OnStar Emergency Services

Automatic Crash Response OnStar Emergency Services

OnStar Emergency ServicesOnStar Emergency Services

Good Samaritan Good Samaritan CallsCalls

• Vehicle crashesVehicle crashes

• Road hazardsRoad hazards

• Criminal activityCriminal activity

Good Samaritan Good Samaritan CallsCalls

• Vehicle crashesVehicle crashes

• Road hazardsRoad hazards

• Criminal activityCriminal activity

Personal In-Vehicle Personal In-Vehicle EmergenciesEmergencies

• Medical Problems of All TypesMedical Problems of All Types

• Routes to Hospitals and Other Routes to Hospitals and Other Service PointsService Points

Personal In-Vehicle Personal In-Vehicle EmergenciesEmergencies

• Medical Problems of All TypesMedical Problems of All Types

• Routes to Hospitals and Other Routes to Hospitals and Other Service PointsService Points

AMBER AlertInformationAMBER AlertInformation• Linked with National Center Linked with National Center

for Missing and Exploited for Missing and Exploited ChildrenChildren

• More than 5 Million More than 5 Million Subscribers with eyes on Subscribers with eyes on the Road the Road

AMBER AlertInformationAMBER AlertInformation• Linked with National Center Linked with National Center

for Missing and Exploited for Missing and Exploited ChildrenChildren

• More than 5 Million More than 5 Million Subscribers with eyes on Subscribers with eyes on the Road the Road

ACR Sensors provide critical crash data that can be passed along to help you better understand the crash

• Location

• Air bag deployment

• Direction of impact force

• Delta V

• Multiple severe impacts

• Rollover (phasing-in)

ACR Sensors provide critical crash data that can be passed along to help you better understand the crash

• Location

• Air bag deployment

• Direction of impact force

• Delta V

• Multiple severe impacts

• Rollover (phasing-in)

OnStar Automatic Crash Response

OnStar Automatic Crash Response

TIP:

• Be sure to ask the OnStar Advisor if crash details are available!

TIP:

• Be sure to ask the OnStar Advisor if crash details are available!

Automatic Crash Response OnStar Emergency Services

Automatic Crash Response OnStar Emergency Services

*VOIP VPC CALL* 866-866-5006 08:24:34 09-26-07ONSTAR TELEMATICS CALL CENTER0000000

ELIZABETH NJ+040.663633 –074.20611UNC: % VOIP

ESRD # 732-211-3282 ESN 0115ELIZABETH POLICEELIZABETH POLICE 908 558-2083ELIZABETH FIRE 908 558-2083ELIZABETH AMBLSVC 908 558-2083

LEC TRDO

Phone number for the OnStar Call

Center

Call routed based on location

received by OnStar from vehicle

Latitude and Longitude

provided by the vehicle passed on

to the 9-1-1 Network

How the call will appear on the New Jersey 9-1-1 Network ALI Screens

Automatic Crash Response OnStar Emergency Services

Automatic Crash Response OnStar Emergency ServicesMapping the latitude and longitude

provided should display the location

Dedicated Teams handle Automatic Crash Response, Emergency and Stolen Vehicle Location Services

Emergency Teams receive fifteen weeks of training

General OnStar Training (6 Weeks)

Emergency Training includes APCO Training (5 Weeks)

Stolen Vehicle Location Assistance (4 Weeks)

Dedicated Teams handle Automatic Crash Response, Emergency and Stolen Vehicle Location Services

Emergency Teams receive fifteen weeks of training

General OnStar Training (6 Weeks)

Emergency Training includes APCO Training (5 Weeks)

Stolen Vehicle Location Assistance (4 Weeks)

Automatic Crash Response OnStar Emergency Services

Automatic Crash Response OnStar Emergency Services

OnStar Crisis AssistOnStar Crisis Assist

Provides a central point of contact, Provides a central point of contact, assistance and information for subscribers assistance and information for subscribers during severe weather, natural disasters or during severe weather, natural disasters or other crisis events. other crisis events.

In the event of a hurricane, tornado, In the event of a hurricane, tornado, earthquake or other crisis events OnStar earthquake or other crisis events OnStar Crisis Assist can connect to Emergency Crisis Assist can connect to Emergency Services plus provide:Services plus provide:

Provides a central point of contact, Provides a central point of contact, assistance and information for subscribers assistance and information for subscribers during severe weather, natural disasters or during severe weather, natural disasters or other crisis events. other crisis events.

In the event of a hurricane, tornado, In the event of a hurricane, tornado, earthquake or other crisis events OnStar earthquake or other crisis events OnStar Crisis Assist can connect to Emergency Crisis Assist can connect to Emergency Services plus provide:Services plus provide:• Provide Hospital

Directions/Availability

• Fuel Availability information

• Special Needs Assistance

• Utility Up-Time Information

• Crisis Situational Information.

• Provide Hospital Directions/Availability

• Fuel Availability information

• Special Needs Assistance

• Utility Up-Time Information

• Crisis Situational Information.

• Evacuation Routes

• Connection to Loved Ones

• Real-time Hotel Availability/Reservations

• Links to Centralized Shelter, Food/Water and Medical Supply Information

• Evacuation Routes

• Connection to Loved Ones

• Real-time Hotel Availability/Reservations

• Links to Centralized Shelter, Food/Water and Medical Supply Information

OnStar Crisis Assist OverviewOnStar Crisis Assist Overview

Crisis Affected StateCalifornia

Subscribers Impacted437,739

Crisis Assist

Recent technologies have been developed to provide Real-time crisis information to advisors during crisis events

Any OnStar vehicle that contacts OnStar from a crisis specific geographic area will be routed to specially trained crisis advisors for help

Crisis Assist services are available regardless of subscription package

Crisis Assist

Recent technologies have been developed to provide Real-time crisis information to advisors during crisis events

Any OnStar vehicle that contacts OnStar from a crisis specific geographic area will be routed to specially trained crisis advisors for help

Crisis Assist services are available regardless of subscription package

OnStar Crisis Advisor

OnStar Crisis Assist Overview

OnStar Crisis Assist Overview

Communication to more than 5.0 million subscribers

• Evacuation routes

Targeted Crisis Messaging can be provided to OnStar subscriber base to increase preparedness

Provide situational updates to/from subscribers and communicate with Public Safety agencies

Geographic mapping of OnStar points of service show increases in call volume

• Helps Public Safety Emergency Operations Centers (EOC) understand overall impact in affected areas

Communication to more than 5.0 million subscribers

• Evacuation routes

Targeted Crisis Messaging can be provided to OnStar subscriber base to increase preparedness

Provide situational updates to/from subscribers and communicate with Public Safety agencies

Geographic mapping of OnStar points of service show increases in call volume

• Helps Public Safety Emergency Operations Centers (EOC) understand overall impact in affected areas

• Crisis information

• Crisis information

How OnStar Can Help Public SafetyHow OnStar Can Help Public Safety

OnStar Stolen Vehicle ServicesOnStar Stolen Vehicle Services

OnStar Stolen Vehicle Location Assistance

OnStar Stolen Vehicle Location Assistance

OnStar has worked with Law Enforcement in efforts to locate some 35,000 stolen vehicles

OnStar has worked with Law Enforcement in efforts to locate some 35,000 stolen vehicles

Personal Privacy is extremely important to OnStar. A stolen vehicle must have a Stolen Vehicle Report

Personal Privacy is extremely important to OnStar. A stolen vehicle must have a Stolen Vehicle Report

OnStar provides stolen vehicle location only to Law Enforcement • OnStar has no service to provide an

owner with vehicle location

• If an owner calls OnStar first, we will connect with Law Enforcement

• Stolen Vehicle Report will be made

• OnStar will simultaneously work to locate the vehicle. This was an important ‘process change’

OnStar provides stolen vehicle location only to Law Enforcement • OnStar has no service to provide an

owner with vehicle location

• If an owner calls OnStar first, we will connect with Law Enforcement

• Stolen Vehicle Report will be made

• OnStar will simultaneously work to locate the vehicle. This was an important ‘process change’

OnStar Stolen Vehicle Location Assistance

OnStar Stolen Vehicle Location Assistance

New For 2009 New For 2009

OnStar Stolen Vehicle SlowdownOnStar Stolen Vehicle Slowdown

* NHTSA Traffic Statistics data MY 2006

Designed to help reduce high speed pursuit of stolen vehicles

Subscribers are the control point

Subscribers are able to ‘opt-out’ of the service

Vehicle must be reported stolen by the subscriber and a police report created

OnStar will only provide location to Law Enforcement and will not activate Stolen Vehicle Slowdown until Law Enforcement requests

Designed to help reduce high speed pursuit of stolen vehicles

Subscribers are the control point

Subscribers are able to ‘opt-out’ of the service

Vehicle must be reported stolen by the subscriber and a police report created

OnStar will only provide location to Law Enforcement and will not activate Stolen Vehicle Slowdown until Law Enforcement requests

OnStar Stolen Vehicle SlowdownOnStar Stolen Vehicle Slowdown

OnStar Stolen Vehicle Slowdown Process

1. Subscriber contacts Law Enforcement

2. Reports vehicle stolen, Law Enforcement ask:

“Does your vehicle have OnStar or any other device?”

a. If OnStar, call 1-888-4-OnStar

b. If other, respond accordingly

1. Subscriber contacts OnStar

2. Reports stolen vehicle, OnStar asks:

“Have you reported the theft to Law Enforcement?”

a. If yes, OnStar gets information and contacts Law Enforcement

b. If no, OnStar uses database to contact appropriate Law Enforcement

3. OnStar immediately begins searching for vehicle and

advises whether Stolen Vehicle Slowdown is available

4. Law Enforcement verifies the vehicle will be treated as stolen

5. OnStar locates the vehicle and provides location to Law Enforcement.

6. LE advises when visual contact is made, confirms correct vehicle through OnStar flashing the hazard lights, confirms conditions are safe, and then requests Vehicle Slowdown

7. OnStar deploys Stolen Vehicle Slowdown

OnStar Stolen Vehicle Slowdown Process

•Powertrain Controller slows the vehicle

•Once triggered, accelerator pedal inputs are ignored

•Vehicle will coast to idle speed•Vehicle functions like power steering and brakes remain intact but, OnStar buttons and internal flashers are disabled

OnStar Stolen Vehicle Slowdown Process

8. After event conclusion, vehicle must be reset for normal operation

OnStar Stolen Vehicle SlowdownOnStar Stolen Vehicle Slowdown

http://www.onstar.com http://www.onstar.com

For more information please write to:

emergencyservices@onstar.com

For more information please write to:

emergencyservices@onstar.com

Videos that provide detail about Stolen Vehicle Slowdown

and the other OnStar services

can be viewed at:

Thank you for your interest in OnStarThank you for your interest in OnStar

The EndThe End

Please Note:Please Note:OnStar services require vehicle electrical system (including battery), wireless service and GPS satellite signals to be available and operating for features to function properly.  OnStar acts as a link to existing emergency service providers.  Subscription Service Agreement required.  Call 1-888-4ONSTAR (1-888-466-7827) or visit onstar.com for OnStar's Terms and Conditions, Privacy Policy and details and system limitations.