8/3/2019 Onstar Agreement

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KEY PROVIS IO NS O F THEONSTAR TERMS A ND CONDmONS

e lcom e to O nS ta r. O nS ta r se rv ice is p ro v ided to you sub jec t tohe C nS ta r T e rm s and C ond itions . SO rlie o f he ey p rov i ions o fe Te rm s and C cod inons a re be low A com p le te copy o f thenS ta r Te rm s and C o n d iu o n s is ava ilab le in the veh ic le g love box ,n n n e a t ons ta r.com . by con tac tm q D nS ta r a t 18884 .0NSTAR,888 ,466 .7827 ), o r by p ress ing you r b lue O nS ta r bu rton O nS ta r 'sflvacy s ta te m en t IS ava ilab le on line a t on s ta r com , o r by ca ll ings o r p re ss in g you r b lu e O nS ta r be IO n to reques t a copOT IC E W E MAY SENO YOU ANY NO T IC E REQU IR ED FROMS BY EMA IL AT AN EMA IL ADDRESS YOU HAVE PROV IDED .E CAN ALSO G IVE NOT IC E BY POST ING A NOT ICE OFHANGE on ons ta r.com .OW YOUR ON STAR SERV ICE W ORKS OoS ta r se rv ice IS on lyvai lab le in the con ttnen ta l U n ited S ta tes , A la ska , Hawau . andanada O nS ta r se rv ice w o rks us ing W ire less comm un ica tione tw o rks ane th e G loba l P os ition ing S yste m '''G PS '') sa te ll itee tw o rk . NOT ALL ONSTAR SERV IC ES ARE AVA ILABLEVERYWHERE , PART ICU LAR LY IN R EMO TE AREAS , OR ON ALLARS , AT ALL T IM ES . O nS ta r se rv ice can 't w o rk un le ss you r C a rS In a p lace w he re w e have an ag reem en t w ith a w ire lesse rv ic e p rOV ide r fo r se rv ic e I tha t a rea O n S ta r se rv ice a lsoan 't w o rk un less you 're in a p lace w he re th e w ire less se rv icerov ide r w e 've n u e c fo r th a t a rea has cove rage , ne tw o rkapac ity , and re c e p t io n when the se rv ice IS needed , andechno logy tha t's com pa tib le W ith th e O nS ta r se rv ice . O nS ta re rv ice th a t Involves lo ca tion m fo rmanon abou t you r C a r can 'to rk un less GPS sa te ll ite s igna ls a re unobstruc ted , ava ila b len th a t p lace , and com pa tib le w ith th e O nS ta r ha rdw a res w e ll.O UR CAR HAS TO HAVE A W ORK IN G ELECTR IC AL SYSTEMINCLUD ING ADEOUATE BAT IE RY POW ER ) FOR THE ONSTARQU IPM ENT r o OPERATE . O nS ta r se rv ice m ay no t wo rk if you rn S ta r E qu ipm en t isn 't p rope rly in s ta lled (by som eone w e 'veu thO riz ed ) o r you haven 't m a in ta ined it and you r C a r III goodO Ik ing o rd e r and in com p liance w ith a ll gove rnm en tgu la tions If you tr y to add . connect o r m od ify any equ ipm en t o ro ftw a re in you r C a r [su ch as p lugg ing dev ices in to the veh ic lele c tr ica l sys tem o r d iagnostic pon , o r m od ify ing the O nS ta rqu ipm en t), the O nS ta r se rv ice m ay no t w o rk and w e cante rm in a te you r O nS ta r se rv ice . Y ou r O rrS ta r Equ ipm en t needs toe com pa tib le w ith the D nS ta r serv ice and the w ire less se rv icend te chno logy p rov ided by ou r w ife le ss se rv ice p rov ide r, too .lh e re a re o the r p rob le m s we can 't con tr o l t ha t m ay p reven t usfr om p ro v id ing D nS ta r se rv ice to you a t any p a r n c u t a r tim e o rp lace , S om e exam p les a re h ills , ta ll bu ild ings , tunne ls , w eather,e lec tr ica l sys te m des ign and a rch ite c tu re o f you r C a r, dam ageto Im po rt an t pa rts o f you r C a r In an acciden t. o r W ire less phonene tw o rk conges tio n o r jamm ing . If you r C a r has S to le n V eh ic leS low dow n capab il ity th a t enab les O nS ta r to s low dow n you rs to len C a r rem o te ly and /o r the capab ili ty tha t enab le s O nS ta r to

s to p you r C a r from sta rting to ass is t law en fo rcem en t in itsre covery and if you don 't w an t th is capabi l ity on you r C ar, youm us t con tac t D nS ta r by p re ss ing the b lue O nS ta r but ton inyou r C a r and re quest th a t th is capab il ity be d isab led .A ll O nS ta r- equ ipped C a rs have autom a tic a ir bag dep lo ymentresponse tha t can a le rt O nS ta r in a c rash w here the a ir bagsdep loy , Som e Cars a re equ ipped w ith add itiona l c ra sh senso rstha t can automat i ca lly a le rt O n Star even in c rashes whe re thea ir bags do n ot d ep lo y.O NSTAR ADV ISORS CONNECT YOU TO OTHER SERV ICEPROV IDERS , O ur O nS ta r A dv iso rs lin k you o r you r C a r to o the rS e rv ice P rov ide rs such as th e po lice , fire depa rtm en t, o ram bu lance se rv ice , W e 'll u se reasonab le effo rts to con tac tapprop r ia te Se rv ice P rov ide rs fo r he lp w hen you ask fo r it o r w henthe O nS ta r sys te m in you r C a r s igna ls fo r it. bu t w e can 't p rom isetha t any S e rv ice P ro v iders w ill re spond in a time l y m anne r o r a ta ll . W e w ill no t con tac t em e rg ency se rv ic e p rov ide rs in s omep laces o r unde r ce rta in c irc ums t ances if w e canno t hea r you rreques t o r o the rw ise con fi rm an em ergency ex is ts .DURAT ION CANCELLAT ION AND PAYMENT . You r se rv ic e wi l lcon tin ue w ithou t end unt il you o r w e cance l the se rv ic e . You can 'cance l you r se rv ice a t any tim e . W e m ay cance l you r serv ice fo rany reason and w ithou t cause w ith 3 0 days ' no tice bu t w e 'llre fu nd ce rta in a m ou nts as se t ou t in the te rm s , A ll O n Sta r s erv ic eis payab le in advance , IF YOU HAVE A C RED IT OR D EB IT CARDACCOUNT OR OTHER S IM ILAR PAYM ENT ACCOUN T ON F ILEW ITH US , W E 'LL AU TO MA TIC ALLY C HA RG E IT FO R A MO UN TSYO U O WE , Otherw is e , you w ill need to in fo rm us as to how youw ish to pay fo r y ou r se rv ic e be fo re any am oun ts becom e due .NO W A R RA N TIE S O N E Q UIP M EN T. INFORMAT ION , O R SERV ICES ,W E DON 'T M AKE ANY WARRANT IES , E XP RE SS O R IM PL IE D,A BO U T O nS ta r E qu ip me nt o r any o the r equ ipmen t used w ithO nS ta r se rv ice , NE IT HER W E , NOR ANY O F OUR SERV ICEP RO VID ER S, M AK E A NY W AR RA NT IE S, EX PR ES S O R IM PL IE D,ABOUT ONSTAR SERV IC E OR ABOUT ANY DATA ORIN FO RM AT IO N O R S ER VIC E S P ROV ID E D T HROUGH IT .L IM IT A TIO N S O F L IA B IL IT Y . O u r m ax imum liab ility to you unde rany theo ry (inc lud ing bu t no t lim ited to fraud , m isrepresenta t ion ,b reach o f con t rac t. pe r sonal in jury , 'o r p roduc ts liab ility ) islim i ted to an am oun t equa l to the po rtion o f the cha rges to youfo r the s erv ic es relat ing to the pe riod o f se rv ic e du ring w h ic hsuch dam ages occu r,HOW WE 'LL R E SOL V E D ISPU TES BETW EEN US , If you and w ehave a d is ag reem en t re la ted to OnS t a r se rvice, w e 'l l try toreso lve it b y ta lk ing w ith each o the r. If w e can 't re solve it tha tw ay, W E BOTH A GR EE , TO T HE F UL LE ST E XT EN T P ER M IT IE D B YLAW , TO USE ARB ITRAT IO N , N OT LAW SU ITS (excep t fo rsma l l-c la ims cou rt cases ), TO RESO LV E T HE D IS P U TE .Augus t2 0 1 0

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