surrey county council countryside estate business plan ... · 3 surrey county council countryside...

28
1 Surrey County Council Countryside Estate Business Plan Executive Summary Executive Summary of Business Plan for Surrey County Council’s Countryside Estate Annex 1 Surrey County Council Countryside Estate Business Plan 2014 Executive Summary 9 Page 133

Upload: others

Post on 14-Mar-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

1 Surrey County Council Countryside Estate Business Plan – Executive Summary

Executive Summary of Business Plan for Surrey County Council’s Countryside Estate Annex 1

Surrey County Council Countryside Estate

Business Plan 2014

Executive Summary

9

Page 133

1. INTRODUCTION

The objective of the Business Plan is to set out viable plans, agreed by Surrey County Council (SCC) and Surrey

Wildlife Trust (SWT), for the management of the County Council’s Countryside Estate (the Estate) in order to

improve the visitor facilities and ensure the landscape is conserved and enhanced for future generations. This plan

focuses on continuing the management of the Estate whilst developing and implementing plans that can deliver

increased commercial income from the Estate. The implementation of these plans, once agreed by both parties, will

further reduce the annual contribution from SCC, for SWT’s management of the Estate over a number of years.

This Executive Summary of the Business Plan covers an initial period of two years in which significant reductions to

SCC’s annual contributions are guaranteed-, and includes proposals for key plans which will yield long-term financial

growth. Over the next 18 months, SCC and SWT will work together to produce a five-year Business Plan that makes

a positive contribution to wider SCC and SWT objectives, with the aim of achieving financial sustainability.

1.1 Background and the Countryside Estate

In May 2002, SCC awarded a 50-year Partnership Contract (the Contract) to SWT for the management of its Estate in

return for annual payments. SCC selected SWT to manage the Estate in order to secure its future, protect it from

further deterioration and improve value for money in its management. The Countryside Estate comprises around

10,000 acres, a significant proportion of which is covered by national and international designations for wildlife

conservation. Over 80 events are held on the Estate each year, and over 4200 volunteer days are spent helping to

manage it.

The Estate is funded by a combination of:

· Annual payments from SCC;

· Property Income – from commercial and residential property;

· Environmental Stewardship Grants;

· Charitable fundraising by SWT for key projects on the Estate; and

· Trading and other commercial income.

The annual contribution from SCC is calculated according to a financial formula, set out in the Contract, which

provided an incremental reduction in the contribution by £300,000 over the first 12 years to £959,000. SWT

introduced new income streams, improved value for money through careful procurement, grew trading revenue and

gained Environmental Stewardship Grants, increasing income by £500,000 per year.

1.2 Principles Underpinning the Business Plan

Constructive discussions between the Partners have established the key principles which will underpin the

development of the Estate in the coming years. These are:

1. Commerciality – identify and develop commercial opportunities so that the Estate becomes self-sustaining

over a realistic timeframe and the partners are working towards a zero contribution from SCC by 2021;

2. The Estate is pro-actively managed to contribute to the wider strategy of SCC - this includes contributing

towards SCC’s strategic goals for tourism, leisure, health and well-being, employment and education;

3. The Estate is pro-actively managed to contribute to the Living Landscapes strategy of SWT - this includes

conservation for the benefit of wildlife and the people of Surrey and educating people of all ages and

abilities in the value of wildlife.

Over the next 18 months opportunities to increase the commercial income earned from the Estate will be identified

and business cases developed. A number of ideas have already been identified by SWT and some are already being

implemented. This will be supported by the development of an improved set of Key Performance Indicators (KPIs)

which drive the positive desired outcomes of the plan; underpinned by a new Service Delivery Specification (SDS).

The Partnership Committee will also create a Task Group which will play an active role in identifying, evaluating and

supporting new opportunities. These plans will form the backbone of a new five-year Business Plan which will be

completed by April 2016. After April 2016, it will become a rolling five-year plan which will incorporate new ideas as

they are developed.

Realising these exciting plans will require significant investment. It is expected that this will come from a variety of

sources including both Partners. . The investing partners will receive returns calculated in proportion to their level of

investment. Working closely with Surrey Countryside and Rural Enterprise Forum (SCREF), and its partner

organisations, will be important to this.

9

Page 134

3 Surrey County Council Countryside Estate Business Plan – Executive Summary

Moving the Estate to a more commercial footing will bring rewards and risks to both partners. Mechanisms for

sharing these will be developed over the coming months. To manage risk effectively, and enable the Partnership to

plan for the long-term with confidence, it will be necessary to maintain a balanced portfolio of income streams

ranging from low risk sources such as property, through to higher risk and higher return sources.

In developing plans for the Estate other factors will be taken into account. These will include making sure these plans

work in harmony with the many statutory protected sites on the Estate and that they benefit other SCC and SWT

objectives, such as public health and well-being.

2. Business Plan Proposals

1. The Business Plan puts forward realistic proposals for developing commercial opportunities on the Estate. An

important part of the development of the Business Plan over the next 18 months will be to produce an over-

arching strategy which will show how key sites and the Estate as a whole will contribute to achieving the

three principles set out above.

SWT has already done a lot of work for this plan and whilst further developing it, other estates will be

researched and professional advice taken to support the creation of a robust plan. The plans are grouped

into:

· Savings Plan 2014/15 and 2015/16;

· Early Return Initiatives – many of which are already being implemented;

· Identified Commercial Opportunities – for which business cases are being worked up; and

· Additional Commercial Opportunities – potential new income streams to be scoped and evaluated.

2.1 Savings Plan: 2014/15 and 2015/16

In the early years SWT was asked to make substantial savings to allow the contribution from SCC to be reduced. It

has been agreed that SCC’s contribution will reduce to £859,000 for 2014/15 and £759,000 for 2015/16. This yields

significant additional savings of £151,000 for these two years, on top of the savings of £200,000 agreed in the

original Business Plan, produced in July 2014. (The original plan envisaged a saving of £200,000 over 5 years and

included annual inflation). The reduction will be met largely through cost savings as significant new sources of

commercial income will not come on stream until 2016/17.

These savings are already being implemented and unless there is a material force majeure event such as a major

outbreak of foot and mouth, are fully guaranteed by SWT. They fall into three categories:

1. Staff Restructuring: The Countryside Management Team will be restructured whilst increasing

resources with a commercial focus;

2. Efficient Cross-Estate Working: SCC resources will be redeployed to support projects on non-

SCC sites; and

3. One-Off Savings, Changes to the SDS and Deferral of Expenditure: one-off budget cuts will be

made covering areas such as staff training, equipment, signage and surveys. Some smaller car

parks will be closed; and certain Estate works such as tree thinning, will be deferred for one or two

years.

2.2 Early Return Initiatives

SWT has introduced a better commercial structure, which has led to growth in existing sources of income, and

implemented new initiatives that will produce early increases in income with minimal investment.

2.2.1 Filming: SWT plans to grow the income from filming through more active marketing and developing the

relationship with Film Surrey. This will give the Estate a higher profile.

2.2.2 Woodland Management: A full external inventory review of the Woodland Estate is underway. The Trust is

establishing an enhanced Woodland Strategy and Woodland Management Plans which will improve sustainable

management of the Woodland Estate, together with increased revenue from timber products and wood fuel.

9

Page 135

2.2.3 Christmas Tree Sales: SWT is now selling Christmas Trees from Newlands Corner and intends to expand this to

other popular car parks on the Estate across Surrey in future years.

2.2.4 Mobile Catering: As part of SWT’s plans to increase visitor facilities across the Estate it is planning to tender for

the opportunity to lease mobile catering pitches at car parks at Chobham Common and Whitmoor Common.

2.2.5 Additional Sponsorship and Support: Opportunities for sponsorship of vehicles, corporate support for sites,

major events, and promoting produce associated with the Estate will be researched during the next 18 months.

2.2.6 Visitor Improvements at Newlands Corner and Ockham Common: One of the core objectives of the

Partnership Agreement is to attract more visitors, of all ages and abilities, to the Estate and to increase public

enjoyment and benefit gained from the Estate. Newlands Corner will see the first of these improvements over the

next few years resulting in better facilities, such as:- way-marked trails, family play, an indoor café, retail and visitor

space and high standard toilets Initial improvements will include the trails, play area and toilet facilities.

2.2.7 Procurement - Partnering with SCC to Ensure Value for Money: SWT is in discussion with SCC Procurement to

establish if SCC contracts can be leveraged to provide savings while maintaining service quality.

2.2.8 Improving Visitor Facilities at Chobham Common and Whitmoor Common: The opportunity exists to improve

visitor facilities at Chobham and Whitmoor Commons. The conservation status of the sites and community

sensitivities need to be considered carefully in order to ensure the right option is chosen.

2.3 Additional Commercial Opportunities to be Developed

There are a number of opportunities, which have been identified as potentially viable, that will be worked up in 2015

to establish costs and income streams. -Key examples are outlined below and are due to be further explored.

2.3.1. Adventure Tenant: Potential sites for adventure experience providers will be identified and evaluated.

2.3.2 Holiday Accommodation: There is the potential to develop and launch a ‘nature-based holiday’ offering that

further promotes Surrey as a popular tourist destination.

2.3.3 Events: The Estate is already popular for outdoor recreation , small scale events and informal events. There is

potential to harness existing events and scale them up. The Trust has developed a key ‘hub’ on the Prudential Ride

London, a legacy of the London Olympics 2012 that explores both London and Surrey.

2.3.4 Environmental Education through Forest Schools: SWT already works in partnership with SCC’s Early Years

and Childcare Service on Forest School activities. This activity will be extended onto the Estate.

2.3.5 Fundraising Plan: A fundraising plan will be created which will support both existing programmes and new

initiatives on the Estate. The Trust has had success over the years at winning funding for a variety of projects.

2.4 Proposals for Property

Property was specifically included in the Contract, so that it would continue to provide an essential and low risk

funding stream to SWT for the management of the Estate. By 31 March 2015, a partnership Business Plan for

Property will be developed by SWT with SCC which will continue the good stewardship of the property whilst

identifying key opportunities including:

· Maximising the income from the portfolio;

· Major project opportunities for developing existing properties which result in a higher return; and

· Options for the outstanding problem buildings e.g. Semaphore Tower.

2.5 Norbury Park Wood Products (NPWP) The Sawmill

The Sawmill manufactures high-quality, sustainably sourced wood products for local authorities, estate owners and

local people. The Sawmill was restructured in 2011 with a new management team and Business Plan with the aim

that NPWP be financially sustainable over three to five years. Implementing this plan has resulted in revenue growth

of 35% over three years to £265,000 in 2013/14 and fixed costs being significantly reduced. Previous heavy losses

have been reduced significantly and, excluding the support provided by the Trust, the loss is now below £10,000 p.a.

9

Page 136

5 Surrey County Council Countryside Estate Business Plan – Executive Summary

A new Business Plan will be prepared by March 2015 which will set out how the improvements of the last two years

can be developed further to make NPWP a financially stable business that contributes to the Estate.

9

Page 137

APPENDIX: SCC PARTNERSHIP - SAVINGS

PLAN FY14/15 AND FY15/16 FY14/15 FY15/16

Notes

Savings

Plan

Forecast

Original

Business

Plan Variance

Savings

Plan

Budget

Original

Business

Plan Variance

£ £ £ £ £ £

INCOME

Grants 1 337,917 365,229 (27,312) 327,330 364,330 (37,000)

Trading and Other Income 2 57,673 76,915 (19,242) 121,138 228,471 (107,333)

Property Income 3 421,062 421,062 0 428,192 428,192 0

NPWP Sales 4 268,944 284,320 (15,376) 301,465 306,465 (5,000)

INCOME - EXCL. SCC AGREEMENT 1,085,596 1,147,526 (61,930) 1,178,125 1,327,458 (149,333)

SCC AGREEMENT 5 859,000 873,666 (14,666) 759,000 895,087 (136,087)

TOTAL INCOME 1,944,596 2,021,192 (76,596) 1,937,125 2,222,545 (285,420)

COST OF SALES

Cost of Sales (NPWP)

87,845 84,907 (2,938) 85,953 87,403 1,450

TOTAL COST OF SALES 87,845 84,907 (2,938) 85,953 87,403 1,450

STAFF COSTS

Staff Salaries & NI 6 925,049 974,488 49,439 934,847 1,051,793 116,946

SWT Pensions Contribution 7 28,331 38,836 10,505 37,112 40,413 3,301

SCC Pension Deficit Levy 7 113,694 113,786 92 112,561 115,061 2,500

Other Staff Costs

32,685 36,299 3,614 34,776 38,975 4,199

TOTAL STAFF COSTS 1,099,760 1,163,409 63,649 1,119,296 1,246,242 126,946

EXPENDITURE

Motor Vehicles

104,629 94,884 (9,745) 98,819 97,488 (1,331)

Land Management Costs 9 221,721 272,195 50,474 262,806 304,474 41,668

Equipment & Depreciation 10 53,183 61,315 8,132 58,425 68,074 9,649

Property Management & Costs 11 152,479 140,201 (12,278) 139,645 121,785 (17,860)

Other Costs 12 189,027 204,000 14,973 208,135 252,662 44,527

TOTAL EXPENDITURE (NON STAFF) 721,038 772,595 51,557 767,830 844,483 76,653

TOTAL EXPENDITURE (CoS, STAFF &

NON-STAFF) 1,908,643 2,020,911 112,268 1,973,079 2,178,128 205,049

SURPLUS/(DEFICIT) 35,954 281 35,673 (35,954) 44,417 (80,371)

Add Surplus from FY14/15

35,954

TOTAL SURPLUS / (DEFICIT) FOR FY14/15 AND FY15/16 0 Notes: The table above show the budgets for the Partnership for FY14/15 and FY15/16. The ‘Savings Plan Forecast and Budget’ are the figures revised as a result of implementing the Savings Plan. The ‘Original Business Plan’ columns show the budgets submitted in the original July 2014 Business Plan from which further savings to SCC’s contribution were agreed.

1. Grants: These comprise Higher Level Stewardship Grants and Single Farm Payment which fund commitments under long-

term environmental stewardship grants. The EU has recently revised the rules on Single Farm Payment which will reduce

income under this scheme by £27,000 and £37,000 over the two years.

2. Trading and Other Income: Includes income from fishing licences, way leaves, filming, wood sales and Christmas tree

sales. It also includes income from proposed visitor improvements to key sites. The change of implementation date for

these improvements means that the income from this source will be lower in FY15/16 than originally planned.

9

Page 138

7

3. Property Income: Includes the rents earned from SCC owned property, including Bocketts Farm transferred to SWT under

the Partnership agreement.

4. NPWP Sales: Includes sales of oak garden furniture and other green oak products.

5. SCC Income: SCC’s contribution has been reduced by £151,000 over the two years yielding the savings required.

6. Staff Salaries and NI: Savings reflect the restructuring of the Countryside Management team and the reduction in cost

arising from the redeployment of SCC staff onto non-SCC sites. It also takes account of deferral of recruitment of roles to

support visitor improvements at Newlands Corner and Ockham Common.

7. Pension costs include those staff on SWT contracts plus those transferred under TUPE from SCC at the inception of the

agreement.

8. Land Management and associated costs: This covers the bulk of the activity on the land, including direct land

management works, tree safety works and maintenance and improvement of car parks, roads and tracks. Savings reflect

the reductions in spend to deliver SCC savings and reduction in Single Farm Payment income.

9. Equipment: Includes the cost of tools and other equipment, such as chainsaws and the depreciation, maintenance and

repair of larger equipment used to deliver the land management works and wood product manufacturing at Norbury Park

Wood Products.

10. Property Management: Includes the expenditure required to maintain and improve the property portfolio in accordance

with the Routine Maintenance Plan and the Asset Management Plan plus rent, rates and utility costs of buildings on the

Estate.

11. Other Costs: Includes the other costs of managing the Estate including: Communication, IT, Insurance, Professional fees,

the overhead recovery of SWT management and resources in supporting the Estate, Travel costs for the 4,000 volunteer

days worked on the Estate and costs of operating visitor improvements at Newlands Corner .

9

Page 139

Annex 2 Draft Governance for the Surry County Council /Surrey wildlife Trust Partnership to Manage the Countryside Estate. Review of Governance of The Partnership Agreement between Surrey County Council and Surrey Wildlife Trust

The Partnership Committee as a Strategic Body

· The Partnership Committee meets at least twice a year.

· Its role will be to support the Delivery Body in the delivery of the business plan and service and advise on

strategic direction.

· The Constitution of the committee would remain similar to the current constitution. Membership comprising

equal numbers from the County Council and Trustees from SWT and one representative from the Access

Agreement Owners. There is also provision to have substitutes.

· It would receive interim reports on performance (November) and an annual performance report (July) at the

end of the financial year with a forward plan for the next year in April.

· The committee will continue its mediation role as set out in the constitution and Agreement.

The Delivery Body

· Reporting to the Partnership Committee will be the Delivery body, which manages the performance of the

Contract, resources, communication and produces collective action plans to deliver the business plan.

· The aim of the group will be to work as a partnership towards the financial sustainability of the Countryside

Estate.

· This group will evaluate and sign off proposals that support the business plan while seeking approval for

those proposals considered higher risk from the CEO and Assistant Director Environment (or other

appropriate senior manager as agreed)

· This will include the monitoring of Business Plan Key Performance Indicators (KPIs), the Service Delivery

Specification (SDS), Asset Management Plan and the Repairs and Maintenance Programme (RMP), and other

agreed documentation as required

· This group receives the annual and interim performance report.

· The Constitution of the Delivery Body will compromise of agreed personnel from SCC Countryside, SCC

Property and SCC Business Services Directorate; and SWT Countryside Management, SWT Finance and SWT

Property Management. Other personnel will be invited as required.

· Prior to the annual performance review the CEO and Assistant Director Environment will attend to sign off

the annual review and associated documentation and recommend it to the Partnership Committee.

· SWT and SCC would chair the group alternately changing every two years.

Implementation Body (Required)

· Two representatives, one from SCC and one from SWT then oversee implementation.

· Deals with the day to day management of the agreement.

· This body will draw in any additional expertise as required and address delegated tasks as per the Delivery

Body.

9

Page 140

9

Running the Partnership Committee

· Appendix 2 sets out the proposed structure for the three levels that provide direction and monitoring for the

Partnership.

· The matters that it is proposed should be taken to the Partnership Committee are set out in the constitution

and should be of a strategic nature to allow the Partnership Committee to take on a more influential role in

the overall way the Agreement is managed. The final decision will still rest with the two partner bodies and

the owners of the Access Agreement land. Key reports that will come to the Partnership Committee are the

Business Plan (2014-19) that covers a 5-year cycle, and the Annual Report including the financial report.

These will also be referred to the SWT Council and Cabinet Member at SCC.

Engaging Members of the Partnership Committee

· To ensure that members of the Partnership Committee are engaged in the work of the Partnership and

understand their role, new members will be given an induction programme and an ongoing annual

meeting/site visit to show members the work of the Partnership Agreement. 9

Page 141

10

Appendix 1

SURREY COUNTRYSIDE PARTNERSHIP COMMITTEE

Constitution

The Aim of the Document

1 The aim of this document is to set out the role, responsibilities, and operation of the Surrey Countryside

Partnership Committee. The constituent bodies of the Surrey Countryside Partnership Committee are Surrey County

Council, Surrey Wildlife Trust and the access agreement landowners.

Purpose of Committee

2 The primary purpose of the Committee will be to enable SCC and SWT through membership of the

Committee to have an overview on the appropriate management of agreed areas of countryside land and property

in Surrey, and within these areas the adoption of best practice and high levels and standards of:

· Sustainability

· Enhancement of natural beauty

· Conservation of habitat and built heritage

· Public access and enjoyment

· Public knowledge, understanding and support.

3 The Committee will give particular attention to achieving an appropriate balance in its work between these

objectives.

Role of Committee

4 The Committee will be an advisory and not an executive body. The Committee will play a part in:

· Agreeing the policies and approach to sustainable management of the agreed areas of land and property

· Developing the image and profile of the partnership

· Developing and supporting appropriate initiatives

· Building public and political support

· Ensuring identifiable achievements

· Aiming to secure a year on year increase overall in finance available for the management activities

· Mediation.

5 The Committee may express its advice by way of recommendations to its constituent bodies and other

organisations on policies and the allocation of resources in relation to the agreed areas of land and property.

Areas of Reference

9

Page 142

11

6 The work of the Committee will include the following:

(a) To receive reports from the constituent bodies or Surrey Wildlife Trust on:

· Policy and strategy for the partnership

· In line with SCC’s Procurement Standing Orders the appropriate contract (Over £500,000) and leases

that are over 10 years.

· Arrangements for consulting local opinion including through consultative groups and in other ways,

and receive reports from these consultative forums.

· The development of joint initiatives between the partners on the Committee and others on informal

educational use of the land and property, and provision of visitor facilities.

· Development and use of the land and property including intensification of activities, such as: vehicle

charging, development of commercial activities including concessions and events, noisy and disruptive

activities including motorcycle trials, rallying, shooting, and hunting.

· Financial and other resources to secure appropriate management and development issues.

· On any other matters referred from the constituent bodies or the management company (Surrey

Wildlife Trust.) for comment.

(b) To discuss issues arising in relation to any of the above in paragraph 6 (a) and give advice.

(c) To set up and decide on terms of reference of any panels, working groups or consultative arrangements

in relation to any of the above in paragraphs 6(a) or 6(b).

(d) To set up and decide the procedure for mediation panels and to receive their reports.

(e) To produce an annual report of its activities to be distributed to the constituent bodies and other

interested parties.

Mediation Role

7 A mediation panel set up by the Committee, as set out in paragraph 8 below, will act as a "third party" mediator

on issues arising from the management of the agreed areas of countryside land and property. Issues for

mediation will include contractual matters by agreement and conflicting management strategies, as between

the constituent bodies and Surrey Wildlife Trust. Mediation will not infringe any legal or contractual obligation

or rights. A mediation panel will not be able to impose a decision on the parties, but will assist the parties to

reach agreement.

8 The mediation procedure will only be used where all the parties concerned agree to this. If agreement is

reached by the parties through the mediation procedure it will be operationally binding. The Committee will

agree a procedure to be followed and will nominate four members to act as a mediation panel for the

Committee. The mediation process will take no longer than 28 days from receipt by the chairman of the

Committee of a letter stating the issue for mediation. The mediation panel will give their decision on the

mediation process to the parties, and will subsequently report back to the Committee with the outcome of the

mediation process. A decision by the mediation panel, except where agreed by the parties, will not be binding

on the parties. Under the legal agreement for services on the Countryside Estate between Surrey County

Council and Surrey Wildlife Trust disputes or differences between the County Council and the Trust will be

referred, where not resolved via the Committee's mediation panel, to an independent third party.

Membership

9 Membership of the Committee will comprise:

9

Page 143

12

· 5 representatives nominated from Surrey County Council

· 5 representatives nominated from Surrey Wildlife Trust

· 1 representative nominated from the access agreement landowners.

10 Substitute Members

Substitute Members may be appointed in the absence of another Member, subject to prior notification to the

Chairman and supporting Officers. Substitute Members must be elected Members of the respective body of which

the absent Member represents, or a nominated representative in the case of access agreement landowners.

Membership Representation

11 The period of office on the Committee will be decided by each of the constituent bodies. It is expected that

Committee members will normally serve from annual meeting to annual meeting. The local authority

representatives will be elected Members and representatives of Surrey Wildlife Trust will be elected Members

of the Trust Council. Deputies will be able to be appointed on the same terms as full Committee members.

12 Surrey County Council and Surrey Wildlife Trust representatives will be accompanied by appropriate officers in a

non-voting capacity to offer professional advice. Representatives from the management company, and other

agencies who are involved in managing the land and property, will attend to advise the Committee in a non-

voting capacity as necessary.

Role of Members

13 Members are expected to:

· Support the aims and intentions of the partnership.

· Participate fully in the activities of the Committee.

· Seek to harmonise the policies and strategies of their own organisations to secure integrated and

effective outcomes.

· Send appropriate senior representatives, properly briefed, to meetings.

· Disseminate and advocate the agreed policies of the partnership committee, as appropriate, within their

own organisations.

9

Page 144

13

Chairman and Vice Chairman of the Committee

14 It is intended that the chairmanship of the Partnership Committee will rotate between Surrey County Council

and Surrey Wildlife Trust every two years. The vice-chairman will be from the alternate organisation. In the event of

neither the chairman nor vice-chairman being present at the meeting a chairman for the meeting will be elected

from members present.

Number and Frequency of Meetings

15 The Committee will meet biannually or at such other times as the Committee may determine, at places and

times to be determined. Special or extra meetings may be arranged. The biannual meeting immediately after the

end of March of each year will be the annual meeting at which the annual report will be agreed and the chairman

and vice-chairman for the following year will be agreed. Seminars, tours or site visits will be arranged as

appropriate. The meetings will not be open to the public except as the Committee may decide.

Decision Making

16 Wherever possible, conclusions on discussions or recommendations made at the Committee will be by

means of consensus. In the event of a vote being necessary, voting will be by a show of hands and decisions reached

will be based on the majority of votes cast for or against a particular proposal. In the event of the voting being

equal, the chairman of the Committee will have a second or casting vote, but in the event of the chairman choosing

not to exercise the second or casting vote, the proposal in question will fail. The quorum of the committee will be

50% of members of which at least two representatives from Surrey County Council, two representatives from Surrey

Wildlife Trust. For the avoidance of doubt, if any decision is made which is contrary to the provisions of the

Agreement for Service between SCC and SWT then the provisions of the Agreement shall prevail.

Business to be considered at Meetings

17 Agenda for meetings of the Committee setting out the business to be dealt with will be despatched to

members seven days (five working days) in advance of the meeting. The chairman may allow other business to be

dealt with which is not on the agenda at their discretion. The chairman’s agreement will be sought prior to the

9

Page 145

14

meeting for any urgent items of business or any other business not listed on the agenda for meetings of the

Committee. Meetings of the Committee shall be conducted in accordance with the Standing Orders of Surrey

County Council, unless or until the Committee decides otherwise.

Support for the Partnership Committee

18 The secretariat for the Partnership Committee will be provided by Surrey Wildlife Trust with the cost being

borne by Surrey Wildlife Trust. Officers from Surrey County Council and Surrey Wildlife Trust will provide the

Partnership Committee with professional advice in relation to its terms of reference, work and activities, the cost in

officer time of providing such advice being borne by the organisation involved. The officers will seek the advice of

the access agreement owners and of other organisations or individuals on specific aspects of the Partnership

Committee’s work as considered appropriate.

Changes to the Constitution

19 The Constitution shall be reviewed every 5 years or earlier if agreed and changes to the Committee's

constitution must be a unanimous decision of Committee members present except where this relates to changes to

meeting procedure as set out in Surrey County Council’s Standing orders.

9

Page 146

15

Model for Governance Structure between SWT and SCC

Surrey Countryside Partnership Committee

Strategic Body: Works on a 5-10 year horizon and manages the

strategic targets of the agreement, receives performance reports

annually.

Who: Members from SCC, Trustees from SWT Senior stakeholders

and a representative from the owners of the Access Agreement

land.

Meets When 6 monthly (quarterly by exception)

Quarterly Officer Meeting

Delivery Body: Manages the performance of the agreement and

resources, and communications strategy and produces collective

action plans.

Who: Officers only, chaired by a senior person includes property

and finance/ business expertise.

Meets When: Quarterly

Meeting of Contract Managers from SCC and SWT

Implementation Body: day to day management of delivery and

performance reports

Who: SCC/SWT Representatives from both sides plus specialists as

necessary.

Meets When: Monthly usually with additional meetings if

necessary

Information flow upwards

Direction flows down

9

Page 147

16

Po

licy

de

ve

lop

me

nt

, su

pp

ort

,

scru

tin

y a

nd

SC

C/S

WT

Co

un

try

sid

e P

art

ne

rsh

ip

Co

mm

itte

e

Co

mm

itte

e

of

SC

C M

em

be

rs a

nd

SW

T

Tru

ste

es

est

ab

lish

ed

by

th

e a

gre

em

en

t

tha

t a

dv

ise

s o

n t

he

str

ate

gic

dir

ect

ion

fo

r

the

ma

na

ge

me

nt

of

the

SC

C C

ou

ntr

ysi

de

Est

ate

Co

nst

itu

tio

n o

f th

e P

art

ne

rsh

ip

Co

mm

itte

e i

ncl

ud

es

an

arb

itra

tio

n r

ole

-

SC

C/S

WT

Off

ice

r G

rou

p

Me

ets

qu

art

erl

y

Ma

na

ge

s p

erf

orm

an

ce o

f th

e

Ag

ree

me

nt

Mo

nit

ors

Pro

pe

rty

Ma

na

ge

me

nt

thro

ug

h A

MP

an

d R

MP

Su

rre

y C

ou

nty

Co

un

cil

Ow

ns

Co

un

try

sid

e E

sta

te l

ea

sed

to

SW

T f

or

50

ye

ars

wit

h a

n A

gre

em

en

t

for

SW

T t

o m

an

ag

e t

he

Est

ate

Re

ceiv

es

An

nu

al

Pe

rfo

rma

nce

Re

po

rt

fro

m P

art

ne

rsh

ip C

om

mit

tee

an

d

reg

ula

r co

mm

un

ica

tio

n t

hro

ug

h

Me

mb

ers

of

Pa

rtn

ers

hip

Co

mm

itte

e

an

d O

ffic

ers

Re

com

me

nd

ati

on

s fr

om

th

e

Pa

rtn

ers

hip

Co

mm

itte

e g

o t

o t

he

Ca

bin

et

an

d C

ab

ine

t M

em

be

r fo

r

De

scis

ion

Su

rre

y W

ildli

fe T

rust

Ha

s a

le

ase

on

th

e C

ou

ntr

ysi

de

Est

ate

an

d

ma

na

ge

s u

nd

er

an

Ag

ree

me

nt

for

50

ye

ars

.

Re

ceiv

es

An

nu

al

Pe

rfo

rma

nce

re

po

rt p

lus

reg

ula

r co

mm

un

ica

tio

n t

hro

ug

h T

rust

ee

s

on

th

e P

art

ne

rsh

ip C

om

mit

tee

an

d

Off

ice

rs o

f th

e S

WT

Co

ntr

act

Ma

na

ge

rs

fro

m S

WT

an

d S

CC

me

et

mo

nth

ly o

n d

ay

to d

ay

ma

tte

rs.

Dir

ect

ion

flo

ws

do

wn

fro

m t

he

Pa

rtn

ers

hip

Co

mm

itte

e

Info

rma

tio

n f

low

s u

p t

o t

he

Pa

rtn

ers

hip

Co

mm

itte

e

Se

cre

tari

al

Su

pp

ort

fo

r

Pa

rtn

ers

hip

Co

mm

itte

e a

nd

stra

teg

ic d

ire

ctio

n i

n r

ela

tio

n

to t

he

SW

T l

an

d h

old

ing

s

Ag

ree

s st

rate

gic

dir

ect

ion

th

rou

gh

Pa

rtn

ers

hip

Co

mm

itte

e e

nsu

rin

g i

t

fits

wit

h o

ve

rall

str

ate

gy

fo

r

Su

rre

y’s

Co

un

try

sid

e

Re

po

rts

on

Pe

rfo

rma

nce

to

SC

C E

nv

iro

nm

en

t a

nd

Tra

nsp

ort

Se

lect

Co

mm

itte

e

an

nu

all

y &

Re

po

rts

Re

gu

larl

y

to t

he

Ca

bin

et

Me

mb

er

Re

po

rts

to B

oa

rd o

f

Tru

ste

es

of

SW

T

R

ep

ort

ing

an

d s

cru

tin

y

Info

rma

tio

n f

low

s

up

wa

rds

Go

ve

rna

nc

e S

tru

ctu

re i

nc

lud

ing

Rep

ort

ing

an

d

Sc

ruti

ny

9

Page 148

17

SE

RV

ICE

DE

LIV

ER

Y S

PE

CIF

ICA

TIO

N (

SD

S)

: 5

th N

ov

em

be

r 2

01

4

An

ne

x 3

Mo

nit

ori

ng

of

De

liv

ery

of

the

SD

S a

nd

KP

Is w

ill

be

th

e r

esp

on

sib

ilit

y o

f th

e S

CC

Cli

en

t O

ffic

er

Se

rvic

e O

bje

ctiv

e

Se

rvic

e D

eli

ve

rab

le

Me

tho

d o

f R

ep

ort

ing

No

tes

Ass

oci

ate

d

Do

cum

en

t

KP

I 1

F

ina

nce

1.1

S

WT

will

ma

inta

in a

ll re

lev

an

t

insu

ran

ces

to c

ov

er

the

lan

d a

nd

pro

pe

rty

.

Insu

ran

ce p

olic

y c

he

cke

d a

nn

ua

lly.

Up

loa

de

d t

o

Sh

are

Po

int

Th

is w

ill b

e c

he

cke

d b

y S

CC

Insu

ran

ce

Te

am

1.2

S

WT

will

op

era

te a

He

alt

h &

Sa

fety

po

licy

in li

ne

wit

h H

SE

req

uir

em

en

ts.

SW

T w

ill h

av

e

ag

ree

d s

ite

ris

k a

sse

ssm

en

ts.

Po

licy

an

d R

isk

Ass

ess

me

nts

in p

lace

. U

plo

ad

ed

to

Sh

are

po

int

To

be

ch

eck

ed

an

nu

ally

an

d p

olic

y r

ev

iew

ed

ev

ery

fiv

e y

ea

rs

be

twe

en

SC

C a

nd

SW

T

Sit

e R

isk

Ass

ess

me

nts

to

be

incl

ud

ed

in

ma

na

ge

me

nt

pla

ns

an

d m

an

ag

em

en

t

bri

efs

an

d a

va

ilab

le o

n s

ha

rep

oin

t to

che

ck.

Act

ivit

y r

isk

ass

ess

me

nts

to

be

up

loa

de

d a

s a

pp

rop

ria

te.

He

alt

h a

nd

sa

fety

po

licy

1.3

S

WT

will

re

po

rt s

eri

ou

s h

ea

lth

an

d

safe

ty in

cid

en

ts im

me

dia

tely

to

SC

C

Se

rio

us

inci

de

nts

re

po

rte

d t

o S

CC

Co

ntr

act

s

Ma

na

ge

r w

ith

in 7

da

ys

Em

ail/

Sh

are

Po

int

for

seri

ou

s in

cid

en

ts.

Se

rio

us

inci

de

nts

incl

ud

ing

HS

E

Re

spo

nse

s w

ill b

e r

ep

ort

ed

to

‘S

eri

ou

s

inci

de

nts

’ to

be

de

fin

ed

in h

ea

lth

an

d

safe

ty p

olic

y.

1.4

S

WT

will

op

era

te a

n a

gre

ed

tre

e

safe

ty p

ract

ice

in a

cco

rda

nce

wit

h

SC

C’s

tre

e m

an

ag

em

en

t st

rate

gy

Pra

ctic

e n

ote

in p

lace

de

live

rin

g in

lin

e w

ith

SC

C t

ree

ma

na

ge

me

nt

stra

teg

y

wri

tte

n e

xce

pti

on

s

rep

ort

to

qu

art

erl

y

me

eti

ng

an

d m

on

thly

op

era

tio

na

l me

eti

ng

as

req

uir

ed

.

Th

e a

gre

ed

tre

e s

afe

ty p

ract

ice

no

te

will

be

re

vie

we

d e

ve

ry 5

ye

ars

.

Tre

e s

afe

ty p

ract

ice

no

te

1.5

S

WT

will

op

era

te s

afe

re

cru

itm

en

t

an

d e

qu

alit

y a

nd

div

ers

ity

po

licie

s

Po

licie

s in

pla

ce

Up

loa

d p

olic

y t

o

Sh

are

po

int

Sa

fe r

ecr

uit

me

nt

an

d e

qu

alit

y a

nd

div

ers

ity

po

licie

s, in

clu

din

g a

DB

S c

he

ck

pro

ced

ure

, to

be

ag

ree

d w

ith

SC

C a

nd

rev

iew

ed

ev

ery

5 y

ea

rs.

Sa

fe r

ecr

uit

me

nt

an

d

eq

ua

lity

an

d d

ive

rsit

y

po

licie

s

1.6

S

WT

will

op

era

te a

n a

gre

ed

Fre

ed

om

of

Info

rma

tio

n p

olic

y f

or

the

Co

un

try

sid

e E

sta

te b

ase

d o

n

the

Fre

ed

om

of

Info

rma

tio

n A

ct

20

00

Po

licy

in p

lace

U

plo

ad

po

licy

to

Sh

are

po

int.

Fre

ed

om

of

Info

rma

tio

n p

olic

y t

o b

e

ag

ree

d b

etw

ee

n S

WT

an

d S

CC

an

d

rev

iew

ed

ev

ery

5 y

ea

rs.

Th

is r

eq

uir

es

SC

C F

OI

to le

ad

on

FO

I in

qu

irie

s a

nd

fo

r

SW

T t

o a

ssis

t S

CC

in a

cco

rda

nce

wit

h

the

Po

licy

.

Fre

ed

om

of

info

rma

tio

n p

olic

y

1.7

S

CC

an

d S

WT

will

jo

intl

y m

ain

tain

a

Ris

ks

an

d I

ssu

es

log

ke

pt

up

to

da

te

Act

ivit

y r

ep

ort

to

R

eg

iste

r to

be

re

vie

we

d a

t q

ua

rte

rly

9

Page 149

18

S

erv

ice

Ob

ject

ive

Se

rvic

e D

eli

ve

rab

le

Me

tho

d o

f R

ep

ort

ing

No

tes

Ass

oci

ate

d

Do

cum

en

t

reg

iste

r o

f is

sue

s a

nd

co

nce

rns

tha

t

eit

he

r p

art

y b

elie

ve

will

aff

ect

th

e

de

live

ry o

f th

e s

erv

ice

an

d

ach

iev

em

en

t o

f th

e b

usi

ne

ss p

lan

.

qu

art

erl

y m

ee

tin

g

Off

ice

rs’

me

eti

ng

s.

KP

I 2

P

rote

ctio

n o

f La

nd

2.1

S

WT

will

ma

na

ge

all

site

s d

ire

ctly

ma

na

ge

d b

y S

WT

in li

ne

wit

h

ag

ree

d m

an

ag

em

en

t p

lan

s/b

rie

fs.

All

site

s m

an

ag

ed

acc

ord

ing

to

ag

ree

d

ma

na

ge

me

nt

pla

ns

an

d b

rie

fs.

Nu

mb

er

an

d %

of

SS

SIs

in f

avo

ura

ble

/

fav

ou

rab

le r

eco

ve

rin

g c

on

dit

ion

– in

cre

ase

d

or

de

cre

ase

d.

Nu

mb

er

an

d %

of

SN

CIs

in a

ctiv

e

ma

na

ge

me

nt

An

nu

al p

erf

orm

an

ce

rep

ort

, w

hic

h w

ill b

e a

pu

blic

do

cum

en

t

SW

T w

ill r

ep

ort

pro

gre

ss o

n

ma

na

ge

me

nt

of

all

SS

SIs

an

d S

NC

Is

incl

ud

ing

pro

gre

ss t

ow

ard

s a

chie

vin

g

Bio

div

ers

ity

20

20

ta

rge

ts a

nd

NE

RC

Act

(20

06

) fo

r S

NC

I’s.

Th

is is

me

asu

red

an

nu

ally

an

d r

ep

ort

ed

to

De

fra

.

Nu

mb

er

of

site

ma

na

ge

me

nt

pla

ns/

bri

efs

an

d/o

r a

gre

ed

wo

rk p

rog

ram

me

s

to b

e r

ep

ort

ed

. F

orm

at

of

con

ten

t to

be

ag

ree

d b

etw

ee

n S

WT

, S

CC

an

d

Na

tura

l En

gla

nd

.

2.1

S

WT

will

re

vie

w m

an

ag

em

en

t

pla

ns

or

ma

na

ge

me

nt

bri

efs

fo

r a

ll

site

s o

n a

ro

llin

g p

rog

ram

me

.

Ma

na

ge

me

nt

pla

ns

will

be

con

sen

ted

by

Na

tura

l En

gla

nd

(wh

ere

ap

pro

pri

ate

) a

nd

ag

ree

d b

y

SC

C a

nd

ma

na

ge

me

nt

bri

efs

will

be

ag

ree

d b

y S

CC

Ma

na

ge

me

nt

pla

ns

an

d b

rie

fs a

gre

ed

by

Na

tura

l En

gla

nd

an

d S

CC

an

d in

pla

ce w

ith

an

ag

ree

d t

ime

tab

le.

An

nu

al p

erf

orm

an

ce

rep

ort

M

an

ag

em

en

t p

lan

s

an

d m

an

ag

em

en

t

bri

efs

- r

ev

iew

pro

gra

mm

e

2.2

S

WT

will

me

asu

re t

he

pe

rce

nta

ge

of

ne

w p

rio

rity

en

cro

ach

me

nts

reso

lve

d o

r p

ass

ed

to

SC

C f

or

reso

luti

on

.

Gre

en

10

0%

Am

be

r 8

0-9

0%

Re

d <

80

%

Sh

are

Po

int

as

fou

nd

an

d r

ep

ort

ed

in A

nn

ua

l

rep

ort

En

cro

ach

me

nts

are

re

po

rte

d a

s fo

un

d

to S

CC

via

th

e m

on

thly

clie

nt

off

ice

r

me

eti

ng

En

cro

ach

me

nts

pro

ced

ure

2.3

S

WT

will

su

pp

ort

act

ion

ta

ke

n o

n

pri

ori

ty e

ncr

oa

chm

en

ts b

y S

CC

an

d

de

al w

ith

an

y m

an

ag

em

en

t is

sue

s.

En

cro

ach

me

nts

pro

ced

ure

co

mp

lied

wit

h

An

nu

al p

erf

orm

an

ce

rep

ort

An

en

cro

ach

me

nt

pro

ced

ure

will

be

ag

ree

d b

etw

ee

n S

CC

an

d S

WT

an

d w

ill

be

re

vie

we

d e

ve

ry 5

ye

ars

.

En

cro

ach

me

nts

pro

ced

ure

2.4

S

WT

will

ma

na

ge

pu

blic

acc

ess

to

lan

d s

ub

ject

of

acc

ess

ag

ree

me

nts

incl

ud

ing

ma

na

gin

g t

rav

elle

rs’

incu

rsio

ns

Ma

na

ge

me

nt

of

pu

blic

acc

ess

to

acc

ess

ag

ree

me

nt

ow

ne

rs’

sati

sfa

ctio

n a

nd

as

set

ou

t in

ma

na

ge

me

nt

pla

ns

an

d m

an

ag

em

en

t

bri

efs

An

nu

al p

erf

orm

an

ce

rep

ort

Ap

pro

pri

ate

ma

na

ge

me

nt

of

acc

ess

ag

ree

me

nt

lan

d t

o b

e a

gre

ed

be

twe

en

SW

T a

nd

lan

do

wn

ers

an

d t

o b

e

rev

iew

ed

at

an

nu

al m

ee

tin

gs.

Pro

ced

ure

no

te o

n

ma

na

ge

me

nt

of

acc

ess

ag

ree

me

nt

lan

d

9

Page 150

19

S

erv

ice

Ob

ject

ive

Se

rvic

e D

eli

ve

rab

le

Me

tho

d o

f R

ep

ort

ing

No

tes

Ass

oci

ate

d

Do

cum

en

t

P

roce

du

re t

o b

e s

et

ou

t in

pra

ctic

e

no

te o

n m

an

ag

em

en

t o

f a

cce

ss

ag

ree

me

nt

lan

d

KP

I 3

S

ust

ain

ab

le W

oo

dla

nd

Ma

na

ge

me

nt

3.1

S

WT

an

d S

CC

will

jo

intl

y a

gre

e a

Su

sta

ina

ble

Wo

od

lan

d

Ma

na

ge

me

nt

Po

licy

by

De

cem

be

r

20

14

th

at

sets

ou

t th

e p

rin

cip

les

of

Su

sta

ina

ble

Wo

od

lan

d

Ma

na

ge

me

nt

an

d a

ctio

ns

to

de

live

r it

th

ere

aft

er.

Po

licy

in p

lace

by

De

cem

be

r20

14

S

ha

reP

oin

t S

ust

ain

ab

le W

oo

dla

nd

Ma

na

ge

me

nt

Po

licy

– o

ve

rarc

hin

g P

olic

y t

ha

t

en

cap

sula

tes

the

su

sta

ina

ble

pri

nci

ple

s

of

ma

na

gin

g t

he

wo

od

lan

d.

Th

ese

be

ing

Acc

ess

, B

iod

ive

rsit

y a

nd

Pro

du

ctiv

ity

. T

he

do

cum

en

t w

ill b

e

ag

ree

d b

etw

ee

n S

WT

, SC

C a

nd

th

e

Fo

rest

ry C

om

mis

sio

n.

Su

sta

ina

ble

Wo

od

lan

d

Ma

na

ge

me

nt

Po

licy

3.2

S

WT

will

dra

w u

p W

oo

dla

nd

ma

na

ge

me

nt

Pla

ns

an

d a

Su

sta

ina

ble

Wo

od

lan

d

Ma

na

ge

me

nt

Str

ate

gy

by

De

cem

be

r 2

01

5.

Str

ate

gy

in p

lace

by

De

cem

be

r 2

01

5 t

ha

t

ha

s b

ee

n a

gre

ed

by

SC

C a

nd

SW

T a

nd

th

e

Fo

rest

ry C

om

mis

sio

n

Str

ate

gy

up

loa

de

d t

o

Sh

are

Po

int

Wo

od

lan

d M

an

ag

em

en

t st

rate

gy

ba

sed

on

th

e p

rin

cip

les

of

the

Su

sta

ina

ble

Wo

od

lan

d P

olic

y.

Th

is in

form

ati

on

form

s th

e b

asi

s o

f re

vis

ed

Wo

od

lan

d

Ma

na

ge

me

nt

Pla

ns

tha

t w

ill b

e c

rea

ted

as

pe

r M

an

ag

em

en

t P

lan

Sch

ed

ule

Su

sta

ina

ble

Wo

od

lan

d

Ma

na

ge

me

nt

Str

ate

gy

KP

I 4

P

ub

lic

En

ga

ge

me

nt

4.1

S

WT

will

ma

na

ge

all

site

s to

th

e

ag

ree

d v

isit

or

serv

ice

s st

an

da

rds

an

d e

nsu

re t

ha

t p

eo

ple

are

no

t

dis

crim

ina

ted

ag

ain

st b

eca

use

th

ey

sha

re c

ert

ain

pro

tect

ed

cha

ract

eri

stic

s a

s se

t o

ut

in

Eq

ua

lity

Act

20

10

Co

mp

lian

ce w

ith

th

e v

isit

or

serv

ice

sta

nd

ard

s.

Nu

mb

er

of

imp

rove

me

nt

me

asu

res

ou

tsta

nd

ing

an

d c

om

ple

ted

fro

m p

rev

iou

s

ye

ar

– in

cre

ase

d o

r d

ecr

ea

sed

Ag

ree

d b

y 3

1st

Ma

rch

20

15

VS

S u

plo

ad

ed

to

Sh

are

Po

int

A p

rog

ram

me

of

‘We

lco

me

Au

dit

s’ w

ill

be

un

de

rta

ke

n b

y S

CC

wit

h S

WT

an

d

imp

rov

em

en

t

me

asu

res

will

be

carr

ied

ou

t b

y S

WT

as

ag

ree

d w

ith

SC

C.

Vis

ito

r se

rvic

es

sta

nd

ard

s fo

r si

tes

an

d

an

y c

ha

ng

es

an

d s

tan

da

rds

for

the

Est

ate

to

be

ag

ree

d b

etw

ee

n S

WT

&

SC

C.

Vis

ito

r se

rvic

es

sta

nd

ard

s to

be

rev

iew

ed

ev

ery

5 y

ea

rs.

Pro

gra

mm

e f

or

‘We

lco

me

Au

dit

s’ a

nd

tim

esc

ale

s fo

r

com

ple

tin

g a

ctio

ns

to b

e a

gre

ed

be

twe

en

SW

T &

SC

C.

We

lco

me

Au

dit

will

ta

ke

acc

ou

nt

of

SC

C/

SW

T S

av

ing

s P

lan

20

14

/15

15

/16

.

Vis

ito

r Se

rvic

es

Sta

nd

ard

s

Ha

nd

bo

ok

.

9

Page 151

20

4.2

S

WT

will

co

mp

ly w

ith

th

e

corp

ora

te r

ep

rese

nta

tio

n

sta

nd

ard

s.

SW

T f

ully

co

mp

ly w

ith

sta

nd

ard

s A

nn

ua

l pe

rfo

rma

nce

rep

ort

Co

rpo

rate

re

pre

sen

tati

on

sta

nd

ard

s to

be

ag

ree

d b

etw

ee

n S

WT

& S

CC

an

d

rev

iew

ed

ev

ery

5 y

ea

rs

An

y b

rea

che

s w

ill b

e c

on

sid

ere

d a

s p

art

of

the

issu

e r

eso

luti

on

pro

toco

l

Co

rpo

rate

rep

rese

nta

tio

n

Gu

ide

line

s.

4.3

S

WT

will

op

era

te a

n a

gre

ed

com

me

nts

, co

mp

lime

nts

an

d

com

pla

ints

po

licy

co

mp

ati

ble

wit

h

SC

C’s

po

licy

All

com

pla

ints

re

solv

ed

wit

hin

po

licy

An

nu

al p

erf

orm

an

ce

rep

ort

Co

mm

en

ts,

com

plim

en

ts a

nd

com

pla

ints

po

licy

to

be

ag

ree

d

be

twe

en

SW

T &

SC

C

Po

licy

to

be

re

vie

we

d e

ve

ry 5

ye

ars

.

Wh

ere

co

mp

lain

ts a

re u

nre

solv

ed

wit

hin

90

da

ys

the

y w

ill b

eco

me

pa

rt o

f

Issu

e r

eso

luti

on

Co

mm

en

ts,

com

plim

en

ts a

nd

com

pla

ints

po

licy

4.4

S

WT

will

re

cord

vo

lun

tee

r d

ay

s fo

r

ea

ch s

ite

an

d f

or

the

wh

ole

est

ate

.

Nu

mb

er

of

vo

lun

tee

r w

ork

da

ys

reco

rde

d

for

the

ye

ar

for

the

Est

ate

co

mp

are

d y

ea

r

on

ye

ar.

An

nu

al p

erf

orm

an

ce

rep

ort

Th

ese

sh

ou

ld b

e b

rok

en

do

wn

by

ma

in

loca

tio

ns.

4.5

S

WT

will

re

cord

pe

op

le e

ng

ag

ed

in

“in

form

al”

ed

uca

tio

na

l ev

en

ts e

.g.

wa

lks

an

d t

alk

s fo

r th

e E

sta

te.

Nu

mb

er

of

“in

form

al”

ed

uca

tio

na

l ev

en

ts

reco

rde

d f

or

the

ye

ar

for

the

Est

ate

.

An

nu

al p

erf

orm

an

ce

rep

ort

Co

ntr

ibu

tio

n t

o t

he

SC

C o

bje

ctiv

e t

o

incr

ea

se t

he

nu

mb

er

of

pe

op

le a

ctiv

e in

the

Co

un

try

sid

e.

Info

rma

l ed

uca

tio

n is

wa

lks.

Ta

lks

an

d e

ve

nts

.

To

use

an

ev

alu

ati

on

of

ev

en

ts

colle

cte

d f

rom

gro

up

lea

de

rs.

KP

I 5

Pro

pe

rty

- A

sse

t M

an

ag

em

en

t

5.1

S

WT

will

ma

inta

in t

he

co

nd

itio

n o

f

bu

ildin

gs

in li

ne

wit

h a

n a

gre

ed

Ass

et

Ma

na

ge

me

nt

Pla

n.

20

ye

ar

Ass

et

Ma

na

ge

me

nt

Pla

n a

gre

ed

by

SW

T a

nd

SC

C.

Re

pa

ir &

Ma

inte

na

nce

Pro

gra

mm

e,

pro

du

ced

by

1 N

ov

em

be

r e

ach

ye

ar

for

dis

cuss

ion

be

twe

en

SW

T a

nd

SC

C a

nd

ag

ree

d.

A p

rop

ert

y c

on

dit

ion

Su

rve

y t

o b

e

un

de

rta

ke

n e

very

5

ye

ars

by

SW

T.

Wri

tte

n r

ep

ort

to

qu

art

erl

y m

ee

tin

g

Ass

et

Ma

na

ge

me

nt

Pla

n t

o b

e k

ep

t

un

de

r co

nst

an

t re

vie

w.

An

nu

al

me

eti

ng

be

he

ld in

No

ve

mb

er

ea

ch

ye

ar

to a

gre

e t

he

wo

rk p

rog

ram

me

fo

r

the

fo

llow

ing

fin

an

cia

l ye

ar

Pe

rfo

rma

nce

will

be

re

po

rte

d t

o

qu

art

erl

y O

ffic

ers

’ m

ee

tin

gs

an

d t

o b

i-

an

nu

al m

ee

tin

gs

of

the

Pa

rtn

ers

hip

Co

mm

itte

e t

o a

sch

ed

ule

an

d a

fo

rma

t

to b

e a

gre

ed

be

twe

en

SW

T a

nd

SC

C.

Ass

et

Ma

na

ge

me

nt

Pla

n

Re

pa

ir a

nd

Ma

inte

na

nce

Pro

gra

mm

e

5.2

S

WT

will

ma

na

ge

th

e P

rop

ert

y o

n a

com

me

rcia

l ba

sis

to p

rov

ide

an

eco

no

mic

ally

su

sta

ina

ble

inco

me

to s

up

po

rt t

he

lon

g-t

erm

se

curi

ty

of

the

Co

un

trys

ide

Est

ate

.

SW

T w

ill m

ain

tain

th

e le

ve

l of

ren

tal r

etu

rn

fro

m p

rop

ert

y in

lin

e w

ith

ma

rke

t v

alu

e (

as

ass

ess

ed

by

th

e R

ICS

fo

r th

at

are

a),

exc

ep

t

wh

ere

th

ose

pro

pe

rtie

s h

ave

re

stri

ctio

ns

such

as

som

e f

arm

te

na

nci

es

an

d t

ied

pro

pe

rtie

s. {

spe

cifi

c p

rop

ert

ies

to w

hic

h t

his

An

ev

alu

ati

on

of

com

pa

rati

ve

ma

rke

t

va

lue

will

be

un

de

rta

ke

n e

very

5

ye

ars

by

SW

T.

Ba

selin

e d

ata

– C

he

ste

rto

n H

um

be

rts

Re

po

rt o

n a

nd

va

lua

tio

n o

f F

ree

ho

ld

Pro

pe

rty

Kn

ow

n a

s th

e S

CC

Co

un

try

sid

e E

sta

te 2

01

2.

Pro

pe

rty

incl

ud

es

a n

um

be

r o

f T

ied

Pro

pe

rtie

s a

nd

lon

g-te

rm f

arm

9

Page 152

21

a

pp

lies

are

to

be

list

ed

an

d a

gre

ed

wit

h

SC

C}

Ov

era

ll, m

ark

et

ren

ts a

cro

ss t

he

po

rtfo

lio

sho

uld

be

at

90

% a

s a

n a

ve

rag

e f

or

the

ye

ar

Fo

r A

pri

l 20

15

, S

WT

will

pro

vid

e a

Bu

sin

ess

Pla

n f

or

the

Pro

pe

rty

Po

rtfo

lio.

ten

an

cie

s w

hic

h c

urr

en

tly

do

no

t

ach

iev

e m

ark

et

ren

ts.

5.3

F

rom

Ap

ril 2

01

5,

pe

rfo

rma

nce

will

be

me

asu

red

ag

ain

st t

he

Bu

sin

ess

Pla

n a

nd

th

e r

ev

ise

d R

MP

Gre

en

>7

5%

Am

be

r 6

0-7

5%

Re

d <

60

%

An

nu

al P

erf

orm

an

ce

Re

po

rt

5.4

S

WT

will

co

mp

ly w

ith

H&

S

Re

gu

lati

on

s fo

r a

ll p

rop

ert

ies

10

0%

co

mp

lian

ce

An

nu

al P

erf

orm

an

ce

Re

po

rt

5.6

S

WT

will

en

sure

th

at

ren

t a

rre

ars

less

th

an

4%

, m

ea

sure

d a

t th

e e

nd

of

the

Fin

an

cia

l ye

ar.

Gre

en

<4

%

Am

be

r 4

-7%

Re

d >

7%

An

nu

al P

erf

orm

an

ce

Re

po

rt

5.7

S

WT

will

en

sure

th

at

the

lev

el o

f

va

can

t p

rop

ert

y is

less

th

an

7.5

%,

allo

win

g f

or

rea

son

ab

le t

ime

pe

rio

ds

for

ma

jor

refu

rbis

hm

en

t

be

twe

en

te

na

nci

es.

Gre

en

<7

.5%

Am

be

r 7

.5-1

0%

Re

d >

10

%

An

nu

al P

erf

orm

an

ce

Re

po

rt

9

Page 153

22

Dra

ft K

ey P

erf

orm

an

ce In

dic

ato

rs

A

nn

ex 4

S

UR

RE

Y W

ILD

LIF

E T

RU

ST

WIL

L M

AN

AG

E T

HE

LA

ND

TO

TH

E A

GR

EE

D S

ER

VIC

E D

EL

IVE

RY

SP

EC

IFIC

AT

ION

(S

DS

) A

ND

WIL

L B

E M

EA

SU

RE

D

ON

TH

E C

OM

PL

IAN

CE

WIT

H T

HE

SD

S A

ND

ON

TH

E K

EY

PE

RF

OR

MA

NC

E IN

DIC

AT

OR

S S

ET

OU

T B

EL

OW

.

KE

Y P

ER

FO

RM

AN

CE

IN

DIC

AT

OR

S

KP

I 1:

F

inan

cia

l A

nnual K

PI ta

rgets

as f

ollow

s:

·

Y1 (

2014/1

5):

SC

C c

ontr

ibution is £

859,0

00 (

reduction o

f £100,0

00)

·

Y2 (

2015/1

6):

SC

C c

ontr

ibution is £

759,0

00 (

furt

her

reduction o

f £100,0

00)

·

SC

C 2

016/1

7 a

nd t

here

aft

er

contr

ibution w

ill b

e d

epend

ent

on furt

her

join

t financia

l assessm

ent

of costs

, in

com

e a

nd e

xtern

al

fundin

g w

ith t

he

obje

ctive o

f w

ork

ing t

ogeth

er

to r

educe t

he c

ontr

ibution fro

m S

CC

to n

il by 2

021*.

*

Assum

es S

CC

Pro

pert

y p

ort

folio

continues t

o b

e m

anag

ed b

y S

WT

. 1.1

: D

eliv

ery

of re

duced S

CC

contr

ibution fro

m a

dditio

nal com

merc

ial opp

ort

unitie

s

KP

I ta

rgets

will

be fix

ed fro

m 2

016/1

7 o

nw

ard

s b

ased o

n t

he f

ore

cast

surp

lus fig

ure

s inclu

ded w

ithin

the b

usin

ess c

ases t

hat

will

be d

evelo

ped a

nd a

ppro

ved

during 2

014/1

5 a

nd 2

015/1

6. T

he t

arg

et

will

be r

evie

wed,

and if necessary

altere

d,

on a

n a

nnu

al b

asis

to r

eflect

furt

her

new

com

merc

ial opport

unitie

s a

nd/o

r additio

nal ext

ern

al fu

ndin

g o

pp

ort

unitie

s t

hat

are

identified a

nd a

ppro

ved w

ithin

the p

eri

od.

P

rogre

ss a

gain

st

targ

ets

to b

e m

easure

d a

t 6 m

onth

ly inte

rvals

.

9

Page 154

KP

I 2:

P

rote

cti

on

of

Lan

d

2.1

T

o d

eliv

er

pro

gre

ss t

ow

ard

s t

he G

overn

ments

Bio

div

ers

ity 2

020 T

arg

et

concern

ing ;

aim

ing t

o h

ave 9

0%

of priority

habitats

in favoura

ble

or

recovering

conditio

n a

nd a

t le

ast

50%

of S

ite o

f S

pecia

l S

cie

ntific I

nte

rest

(SS

SIs

) in

favoura

ble

conditio

n,

while

main

tain

ing a

t le

ast

95%

of S

SS

Is in favoura

ble

or

recovering c

onditio

n.

·

Yr

1 (

2014/1

5):

Est

ablis

h b

aselin

e d

ata

of S

SS

I’s s

ites/

units in favoura

ble

or

recovering c

onditio

n.

Non

-desig

nate

d p

riority

habitats

requir

e b

aselin

e

data

and a

schem

e o

f m

onitoring. A

gre

e a

targ

et

for

futu

re y

ears

on d

esig

nate

d s

ites;

and a

schem

e o

f m

onitoring c

onditio

n o

n n

on

-desig

nate

d

priority

habitats

that

can b

e r

ep

ort

ed a

gain

st.

·

Yr

2 (

2015/1

6):

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

pro

gre

ss t

ow

ard

s t

he G

overn

ments

Bio

div

ers

ity T

arg

et

2020 in r

ela

tion t

o S

SS

I ta

rgets

.

·

Yr

3 (

2016/1

7):

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

pro

gre

ss t

ow

ard

s t

he G

overn

ments

Bio

div

ers

ity T

arg

et

2020 in r

ela

tion t

o S

SS

I ta

rgets

.

·

Yr

4 (

2017/1

8):

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

pro

gre

ss t

ow

ard

s t

he G

overn

ments

Bio

div

ers

ity T

arg

et

2020 in r

ela

tion t

o S

SS

I ta

rgets

.

·

Yr

5 (

2018/2

019):

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

pro

gre

ss t

ow

ard

s t

he G

overn

ments

Bio

div

ers

ity T

arg

et

2020 in r

ela

tion

to S

SS

I ta

rgets

.

2.2

T

o e

nsu

re t

hat

all

of th

e S

NC

Is a

re in p

ositiv

e c

onserv

ation m

anag

em

ent

i.e.

agre

ed M

an

ag

em

ent

Pla

n, in

accord

ance w

ith T

he N

atu

ral E

nvironm

ent

and R

ura

l C

om

munitie

s (

NE

RC

) A

ct

(2006).

2.3

T

o e

nsu

re t

hat

any e

ncro

achm

ents

onto

SC

C land a

re a

ction

ed a

s p

er

the E

ncro

achm

ents

Pro

cedure

in o

rder

to p

rote

ct

the inte

gri

ty o

f th

e land h

old

ings

over

the p

eri

od o

f th

e leases.

Acc

om

pan

yin

g N

ote

·

There

is n

ot

yet

a m

eth

odolo

gy f

or

priority

habitats

outs

ide S

SS

Is a

nd p

roxi

es a

re s

ugg

este

d s

uch a

s s

ites b

ein

g w

ith a

recognis

ed land m

anag

em

ent

schem

e; E

nvironm

enta

l S

tew

ard

ship

and its

successor

schem

es,

and W

oodla

nd G

rant

Schem

e.

·

100%

of sites w

ill h

ave join

tly a

gre

ed

work

pro

gra

mm

es a

nd join

tly a

gre

ed m

anagem

ent

pla

ns w

ith N

atu

ral E

ngla

nd a

ppro

val w

here

rele

vant

e.g

.

desig

nate

d s

ites.

9

Page 155

24

KP

I 3:

S

usta

inab

le W

oo

dla

nd

Man

ag

em

en

t

Annual K

PI ta

rgets

as f

ollow

s:

Y

r 1 (

2014/1

5):

Und

ert

ake t

he f

ollow

ing:

·

Susta

inable

Woodla

nd M

an

ag

em

ent

Polic

y to b

e a

gre

ed b

y D

ecem

ber

2014

·

100%

SC

C C

E W

oodla

nds t

o h

ave a

Woodla

nd A

ssessm

ent.

Yr

2 (

2015/1

6):

·

50%

of w

oodla

nd

s h

ave join

tly a

gre

ed m

anag

em

ent

pla

ns.

·

Woodla

nd S

trate

gy t

o b

e d

evelo

ped b

y D

ecem

ber

2015

Yr

3 (

2016/1

7):

·

75%

of w

oodla

nd

s h

ave join

tly a

gre

ed m

anag

em

ent

pla

ns

Y

r 4 (

2017/1

8):

·

100%

of w

oodla

nd

s h

ave join

tly a

gre

ed m

anag

em

ent

pla

ns

Y

r 5 (

2018/1

9):

·

Monitoring t

he W

oodla

nd p

lans b

ased o

n t

he o

bje

ctives a

nd d

eliv

era

ble

s in the m

anag

em

ent

pla

ns.

A K

PI w

ill b

e d

evelo

ped t

o r

eflect th

is d

uring

the p

eri

od.

Acc

om

pan

yin

g N

ote

·

Susta

inable

Woodla

nd M

an

ag

em

ent P

olic

y –

overa

rchin

g P

olic

y that

encapsula

tes t

he s

usta

inable

princip

les o

f m

anagin

g t

he w

oodla

nd.

These b

ein

g

Access,

Bio

div

ers

ity a

nd P

roductivity. T

he d

ocum

ent w

ill b

e a

gre

ed b

etw

een S

WT

, S

CC

and t

he F

ore

str

y C

om

mis

sio

n.

·

Woodla

nd A

ssessm

ent

- to

surv

ey a

nd m

ap t

he w

oodla

nd r

esourc

e.

A w

oodla

nd invento

ry w

ill p

rovid

e info

rmation o

n w

oodla

nd c

om

positio

n a

nd t

he

volu

me o

f sta

nd

ing t

rees p

resent.

T

his

info

rmation c

an t

hen b

e u

sed t

o info

rm m

anag

em

ent

pre

scriptions a

nd p

rovid

e v

olu

me e

stim

ate

s o

f w

ood

available

for

sale

to local m

ark

ets

. T

his

data

will

be u

sed t

o c

reate

a G

IS s

tock m

ap a

nd S

ub

-Com

part

ment D

ata

base.

·

Cre

ate

indiv

idual W

oodla

nd M

an

ag

em

ent P

lans for

each w

oodla

nd o

r gro

up o

f w

oodla

nd

s.

These m

anag

em

ent

pla

ns a

re r

equired b

y t

he F

ore

str

y

Com

mis

sio

n in o

rder

to s

ecure

gra

nt

fundin

g.

·

Pro

duce a

30

-year

Str

ate

gic

Woodla

nd P

lan a

nd t

his

is to b

e a

gre

ed w

ith S

CC

, F

C a

nd N

E.

9

Page 156

KP

I 4:

P

ub

lic E

ng

ag

em

en

t

4.1

M

ain

tain

the n

um

ber

of

volu

nte

er

days a

nd s

eek t

o incre

ase t

hem

, data

alr

eady c

ollecte

d.

4.2

S

WT

will

measure

im

pro

vem

ent

in V

isitor

Satisfa

ction o

n 5

key s

ites (

Chob

ham

Com

mon,

New

lands C

orn

er,

Worp

lesdon G

roup o

f C

om

mons, W

isle

y a

nd

Ockham

Com

mon a

nd N

orb

ury

Park

). A

nnual K

PI ta

rgets

as f

ollo

ws:

Y

r 1 (

2014/1

5):

Undert

ake t

he f

ollow

ing:

·

Esta

blis

h d

ata

by join

tly a

gre

ein

g p

rocedure

s a

nd s

urv

ey q

uestionn

air

e.

·

To join

tly a

gre

e a

num

ber

of ‘W

elc

om

e A

udits’ to

be u

ndert

aken in 2

015 t

o e

sta

blis

h t

he b

aselin

e .

Yr

1 (

2015/1

6):

Undert

ake t

he f

ollow

ing:

·

Undert

ake v

isitor

surv

eys a

t C

hobh

am

Com

mon a

nd W

orp

lesdon G

roup o

f C

om

mons.

·

Join

tly u

ndert

ake t

he ‘W

elc

om

e A

udit’s

’, a

gre

e a

ctions a

nd t

imescale

for

work

s.

Yr

3 (

2016/1

7):

·

Undert

ake v

isitor

surv

eys a

t N

ew

land

s C

orn

er.

Yr

4 (

2017/1

8):

·

Undert

ake v

isitor

surv

eys a

t W

isle

y a

nd O

ckham

Com

mon a

nd N

orb

ury

Park

.

Yr

5 (

2018/2

019):

·

Undert

ake a

ny furt

her

surv

eys a

s join

tly a

gre

ed a

t th

e S

WT

/SC

C O

ffic

ers

Meeting in 2

018.

4.3

T

he m

onitor

the n

um

ber

of people

eng

ag

ed in “

info

rmal” e

ducation

al events

e.g

. w

alk

s a

nd t

alk

s.

Yr

1 (

2014/1

5):

·

Esta

blis

h b

aselin

e d

ata

of p

eople

eng

ag

ed in “

info

rmal” e

ducation

al events

e.g

. w

alk

s a

nd t

alk

s.

Agre

e a

targ

et

for

futu

re y

ears

.

Yr

2 (

2015/1

6):

·

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

the n

um

ber

of p

eople

eng

ag

ed in “

info

rmal” e

ducational events

e.g

. w

alk

s a

nd t

alk

s.

9

Page 157

26

Yr

3 (

2016/1

7):

·

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

the n

um

ber

of p

eople

eng

ag

ed in “

info

rmal” e

ducational events

e.g

. w

alk

s a

nd t

alk

s.

Yr

4 (

2017/1

8):

·

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

the n

um

ber

of p

eople

eng

ag

ed in “

info

rmal” e

ducational events

e.g

. w

alk

s a

nd t

alk

s.

Yr

5 (

2018/2

019):

·

Monitor

and r

ep

ort

ag

ain

st

targ

et

for

the n

um

ber

of

people

eng

ag

ed in “

info

rmal” e

ducational events

e.g

. w

alk

s a

nd t

alk

s.

A

cc

om

pan

yin

g N

ote

·

The a

im is

to incre

ase t

he p

ublic

engag

em

ent w

ith the C

ountr

ysid

e E

sta

te

in o

rder

to p

rom

ote

gre

ate

r public

aw

are

ness o

f th

e c

ountr

ysid

e,

why it is

import

ant

and w

hy it

needs m

anagin

g a

nd c

onserv

ing:

and t

o e

ncoura

ge g

reate

r physic

al activity for

all

ag

es a

nd a

bili

ties in t

he c

ountr

ysid

e.

·

Volu

nte

er

num

bers

should

continue t

o b

e r

ep

ort

ed a

gain

st

but

num

bers

are

to b

e “

main

tain

ed”

rath

er

than “

incre

ased”

year

on y

ea

r becau

se t

he

num

bers

are

reachin

g a

satu

ration p

oin

t. A

im w

ill b

e t

o incre

ase v

olu

nte

erin

g in a

ppro

pri

ate

are

as w

here

it

is n

ot

so p

revale

nt

now

.

·

The ‘W

elc

om

e A

udits’ w

ill b

e r

equired t

o t

ake a

ccount

of th

e S

CC

/ S

WT

Savin

gs P

lan 2

014/1

5 –

15/1

6, avoid

ing

are

as e

.g.

car

park

s,

inte

rpre

tation

where

there

are

ag

reed s

erv

ice s

avin

gs.

·

There

is a

desir

e fro

m b

oth

part

ies t

o incre

ase t

he n

um

ber

of p

eople

enjo

yin

g t

he C

ountr

ysid

e b

ut

vis

itors

need t

o b

e s

pre

ad a

cro

ss t

he E

sta

te r

ath

er

than just

focussed a

t key s

ites a

nd t

his

will

be b

ala

nced w

ith c

ontinuin

g to p

rote

ct th

e n

atu

re c

onserv

ation v

alu

e o

f th

ese s

ites.

KP

I 5:

P

rop

ert

y M

an

ag

em

en

t

5.1

.

All

renta

ls w

ill a

im t

o b

e w

ithin

the c

urr

ent m

ark

et

rent

bandin

g f

or

a p

rop

ert

y o

f com

para

ble

siz

e a

nd location b

ut

som

e v

ariation w

ill inevitably

occur

due t

o lease r

estr

ictions, tim

ings a

nd p

rop

ert

y c

onditio

n.

Overa

ll, m

ark

et

rents

acro

ss t

he p

ort

folio s

hould

be a

t 90%

as a

n a

vera

ge f

or

the y

ear.

5.2

. T

he d

eliv

ery

of th

e A

MP

will

be m

easure

d a

gain

st

the p

rop

ert

y c

onditio

n s

urv

ey (

Sto

ck S

urv

ey)

com

ple

ted a

s p

art

of th

e P

rop

ert

y B

usin

ess

Pla

n a

nd e

very

5 y

ears

there

aft

er.

5.3

T

o k

eep r

ent

arr

ears

at

less t

han 4

% p

er

annum

, m

easure

d a

t th

e c

om

ple

tion o

f year

end.

9

Page 158

5.4

T

o e

nsu

re t

hat

the v

acancy r

ate

of occupie

d p

rop

ert

y is m

inim

ised a

nd a

fter

takin

g in to a

ccount

time b

etw

een t

en

ancie

s f

or

refu

rbis

hm

ent

(not

to b

e m

ore

than is r

eason

able

), t

he a

vera

ge r

ate

is less t

han 7

.5%

per

annum

.

9

Page 159

Page 160

This page is intentionally left blank