How to lead IT Operations without knowing how to write a line of code

Vernisa Rejhan, COO, Softhouse Balkans

HOTEL EUROPE, October 21st

Interesting Damir! Have you consulted the team which produced the drivers for our product’s network card? Also, please can you give me information on current amount of standard communication that is exchanged between the devices and server, you know to revise this logic to make this amount reduced to optimal minimum?

Vernisa, we have a rather serious issue. One major clients network infrastructure is too large to configure to exact requirements for our product. So, what happens is that the slowest possible network communication speed is negotiated between the server and remote devices which makes remote firmware upgrade impossible and standard communication to experience high latency and 30-40% package loss. In severe cases DDP’s attempts to retransmit packets causes the server to be flooded with re-sent requests.

We’ve got an issue.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<My passion it to make business

and people to grow. With a soft spot

for #swebih.

By Lean and Agile Leadership

I am the COO at Softhouse Balkans

WHY

WHAT

HOW

My Golden Circle

Towards Management/LeadershipCare Assistant

TelemarketerBarista

AnalystCustomer

Responsible

Project Manager

StrategicProject Manager

Lean

Coach

SteeringBoardMember

QualityManager

President of APU Network

Lean CoachCOO

Specialist Within the Industry becomes a Manager

Leadership and Management are the Specialties

System of Delivering ValueThe Business People Delivering the Value

1. Grasp the Whole & Secure the Whole

2. Handle the complex environment of IT organisationsThe Network of People, Competencies and Assignments

3. Enable People to GrowGrow the Experts

The Need at the

Market/In Our

Business

Your Drives

and Passions

Your Next

Assignment?

SELL DELIVERDEVELOP MAINTAIN

SHARE KNOWLEDGE

SET TARGETS SET BUDGETPLAN BUSINESS

RECRUITMENT PEOPLE CARE PR & MARKETING

GOVERNANCE

CORE

ENABLERS

4. Know and Stabilize the Delivery SystemOur Delivery System of Value

Value Delivered - Continuously

5. Management of Efficient Code and Fast FlowsHow we worked on Problems with Key Customer

Internal

Testing

Process

Maintenance

Process

Alignment

from big room planning

to continuous delivery

CI/CD Delivery Implementation/Project

Visualisation of handling issues and Bugs

New ArchitectureImplementation

SystematicalProblem Solving

Full Delivery

Responsibility

Agreement

KPIs

PEOPLE

COMMUNICATION

PROCESS

TOOLS

Management vs LeadershipWhat is Agile about that?

The Complex System of The Software DevelopmentThe Value System of Our Delivery

5. Enable more to manage and leadAgile

Management and leadership are actions.Not necessarily tied to a function.Enable more to manage and lead.

6. Grow environment and peopel who grow the businessThe inevitable interlink to success

Do not Let Good Ideas Be Left UnsaidGoal of Softhouse Balkans

Well Done Problems

Ideas Roses

Retrospectives after Continuous Delivery

IDEAS / AREA TO DO DOING VERIFICATION DONE

Admin Issues

Active Leaders and Employees

Knowledge Sharing

New Office

Recruitment Process

Our Office KanBan Board for Weekly Meetings

Review Need

New Projects

Planned Growth

Place Add Invite Interview Review Decide Inform

Yes

No

Inform

Problem/ IdeaStart/End Activity

New Employee

Improvements of Recruitment Process

Testing, testingDo not code, but understand the humor?

5. Enable good predispositions for the Experts to do the job Make sure to have a good Support and Follow up System

5. Follow up on Sufficient LevelAsk the right questions

Do not settle.

You deserve a COO who does not know how to code.

You deserve a COO who has a genuine interest in making people and business grow.

If they code, it is a bonus, but not a must :)

Business Effects

❏ We have stabilized and broadened the client relation ❏ We have 3 new customers and preparing for more❏ We have grown from 9 to 18 Softhousers❏ We have a stable and further increased employee satisfaction

Thank you for the attentionvernisa.rejhan@softhouse.se