stress, emotional intelligence, & performance in healthcare lorenzo fariselli, joshua freedman,...
DESCRIPTION
High Stress Context As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance. Source: Six Seconds (www.6seconds.org)TRANSCRIPT
STRESS, EMOTIONAL INTELLIGENCE, & PERFORMANCE IN HEALTHCARE
Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini
Publication Date: February 25, 2008
©2008 Six Seconds • www.6seconds.org
Study
• Urban Hospital in Bologna, Italy• 68 members of Obstetrics dept
• SEI assessment for EQ• SPS survey on stress and performance
Source: Six Seconds (www.6seconds.org)
High Stress Context
As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance.
Source: Six Seconds (www.6seconds.org)
Effects of Stress
In study, higher stress correlates with:
• missing work (r=.254)
• problems w interpersonal interactions (r=.471)
• reduced quality of life (r=.490)
Emotional intelligence has a statistically significant effect on reducing stress
Source: Six Seconds (www.6seconds.org)
Skills for “People-Side”
Emotional intelligence (“EQ”) is the capacity to effectively use emotions to make optimal decisions.(Six Seconds, 2001)
Source: Six Seconds (www.6seconds.org)
EQ vs Performance
R2 =
5060708090
100110120130
50 70 90 110 130Performance
Emotional Quotient
Source: Six Seconds (www.6seconds.org)
> Importance for > Senior
Seniority (in years) Adj R2
from 0 to 6 .640
from 7 to 20 .530
from 21 to 38 .781
For the most senior team members, almost 80% of the variation in performance is predicted by EQ
Source: Six Seconds (www.6seconds.org)
Another View
Top performers average 30% higher on EQ
69.2
102.0
50.0
60.0
70.0
80.0
90.0
100.0
110.0
lowest 25% highest 25%Performance
Emotional Quotient
Source: Six Seconds (www.6seconds.org)
Contacts
Study contact: Lorenzo Fariselli <[email protected]>
Press contact: Yoshimi Miyazaki <[email protected]>831. 763. 0366
Training & Development contact: Joshua Freedman <[email protected]>831. 763. 0366
Paper: www.6seconds.org/sei/stress.php
Main: www.6seconds.org
Corporate: www.sixseconds.com