strategic transformation plan 20062010 2007 update strategic transformation 2007 update january 30,...

Strategic Transformation Plan 2006—20102007 Update

Strategic Transformation2007 Update

January 30, 2008


Start with vision – realistic but ambitious

Break it down: priorities

Commit to aggressive targets

Sustain change

Transformation


How the law impacts strategy

Update and reinforce goals

Refine key strategies

Set the stage for 2013

2007 Update


2007 Update Generate Revenue

Increase Efficiency

Improve Service

Create a Customer-Focused Culture

Enhance Sustainability


Add value, improve relevance: Intelligent Mail

Collaborate on new applications

Simplify acceptance, expand access Build on domestic to grow international Strengthen outreach

Generate Revenue


Reinforce the value of mail.

Responsive to customer needs.

Generate Revenue


Flats sequencing Expand standardization Efficient, customer-focused

network Streamline processes ─ beyond

operations

Increase Efficiency


Accelerate existing efforts: >$1 billion annual savings.

Costs under CPI by class.

Increase Efficiency


Quality and consistency at all access points

Updated standards, externally-validated service measurement

Cut UAA in half. Improve addresses and lists.

Move to total mail visibility

Improve Service


Use data to target opportunity, reduce variability, and drive continuous improvement.

Improve Service


Create a Customer-Focused Culture Develop and sustain skills

Minimize distractions

Align compensation and recognition with results


Align to new technologies and evolving markets

Engagement to ensure viability for future generations

Create a Customer-Focused Culture


Improve understanding of the benefits of mail

Improve address and list quality Help customers go “green” Expand recycled and recyclable products Reduce fuel use. Reduce energy use in

facilities by 20%



Build a conservation culture.

Partner with customers, suppliers, and government.



2009 2010 2011 2012 2013

What’s Next?


What do you see as growth opportunities?

Where does your business need to be in 5 years? How can we help get you there?

How do we work together to get new customers using mail?

We need your thoughts . . . 2013


Questions?

Your comments questions

ideas

Transformation @usps.gov

strategic transformation plan 20062010 2007 update strategic transformation 2007 update january 30,...

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