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DRIVING STRATEGIC TRANSFORMATION AT A MAJOR INTERNATIONAL AIRPORT WITH MAXIMO IN THE CLOUD

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Page 1: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

DRIVING STRATEGIC TRANSFORMATION AT A MAJOR INTERNATIONAL AIRPORT WITH

MAXIMO IN THE CLOUD

Page 2: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

AGENDA

The AirportThe Situation The Business Solution Airport Achievements / Key OutcomesLessons LearnedThe Future Roadmap

Page 3: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

AIRPORT PROFILE

Australia’s busiest airport40 million passengers each year3 passenger terminals7 cargo terminals$AUS1.2B revenue

Page 4: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

PREVIOUS MAINTENANCE ARRANGEMENTS

Early 2000s

Single Management Provider, plus its own on site First Response Team

2012 2012 & Beyond

End of Contract review found a reduced focus on Asset Condition

A change was needed to refocus on Asset improvement…

Page 5: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

CHALLENGES WITH THE INCUMBENT SYSTEM

Business Goals

Human Challenges

Technology Enablers

Page 6: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

BUSINESS

The system had become challenged in meeting the evolving business needs of the airport:

No formalized frameworks

Inadequate reporting

Data integrity

Poor structure

Go back - we don’t know what

we’re doing!

Page 7: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

HUMAN

Processes were largely manual, ill defined or undocumented:

Call Center

Airport Stakeholders

FM First Response

Team

FM Service Contractor

Work Orders

FM Calls Service Requests

Maximo

“The systems had become full of rubbish data!”

– On Site Team

Unscripted process Manual process

Page 8: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

TECHNOLOGY

Responsibilities for the systems were unclear and there was a lack of co-ordinated Continual Improvement of the Maximo system and processes.

FM Systems

Performance Management & Continual Improvement

Operational Support

Page 9: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

A NEW APPROACH FOR STRATEGIC TRANSFORMATION

Invest

Invest in its specialized airport assets

Retain

Retain ownership and knowledge of these assets

Improve

Improve asset standards with a program of investment

Implement

Implement a Managed FM Business Solution

Page 10: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

AIRPORT SOLUTION

OBJECTIVES

Full ownership and accountability Data integrity Build the asset knowledge Flexible design – future growth Performance Management Insightful reporting and analytics Access to industry best practice

Page 11: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

FINDING THE SOLUTIONThe team had an active role:

Developing and documenting work processes

Refining maintenance programs

Determining the best data structures, naming conventions and workflows to suit the business needs for the future

Configuring a new instance of Maximo

Page 12: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

SYSTEM EXPANSION

Serv

ice

Are

a &

Use

r Ba

se

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8

HVACAerobridgesFireLiftsGeneral BuildingNon-FM Services

Aeronautical Ground LightingCar 2High VoltageWater Treatment PlantSCADA

Aeronautical Ground LightingCar 2High VoltageWater Treatment PlantSCADA

Grounds MaintenanceProperty ServicesProject ComplianceTerminal Presentation

HVACAerobridgesFireLiftsGeneral Building

HVACAerobridgesFireLiftsGeneral Building

Page 13: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

ON-GOING MANAGEMENT

Performance Management

Managed FM Systems

FM HubContact Center,

Works/DataCo-

ordinationSolution

DevelopmentMaximo, XRM,

iBIM

Page 14: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

The Airport

Airport Stakeholder Groups

Infrastructure and Services

Team

Operations Teams

Project Compliance

Terminal Presentation

Team

Business Continuity

NotificationNotification

smartNOTIFYsmartNOTIFY

ReportingReporting

COGNOSsmartINSIGHTS

COGNOSsmartINSIGHTS

Field AuditField Audit

smartAUDITsmartAUDIT

Airport Corporate System

CorporateMaximo

CorporateMaximo

• IT• FIDS• Security• Baggage• Cameras• eDirectory• Phone• Printers• SACS• Car Parks

• IT• FIDS• Security• Baggage• Cameras• eDirectory• Phone• Printers• SACS• Car Parks

OracleFinancials

OracleFinancials

FM Service Contractor Systems

Other• General• Cleaning• T3

• General• Cleaning• T3

AMS

FM Service Contractors

Other Teams

MAXIMO 7.6

MAXIMO 7.6

FM Hub SupportData Curation & Analysis

xRMsmartQUESTION

xRMsmartQUESTION

FM Hub Contact Centre

ESBESB

MANA

GED

FM B

USIN

ESS S

OLUT

ION

SYST

EMS

Page 15: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

WHAT HAS THE AIRPORT

ACHIEVED?

1. Increases in Asset Standards

2. Increases in Service

3. Improved Data Integrity and Process Efficiencies

Page 16: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

INCREASES IN ASSET STANDARDS1.Improved Asset

Availability:50% reduction in Aerobridge breakdowns pa18% reduction in HVAC breakdowns pa

Page 17: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

INCREASES IN SERVICEContractors are more responsiveLess Operational DelaysHappier passengersReduced PM Backlog

Page 18: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

TOTAL WORK SINCE INCEPTION

0

1000

2000

3000

4000

5000

6000

7000

Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3

2014 2015 2016 2017

Total Work Orders - All Types

CM

CW

GS

IV

PM

RM

Spike in Winter Months?

Page 19: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

TOTAL WORK COMPLETED SINCE INCEPTION

0

1000

2000

3000

4000

5000

6000

Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3

2014 2015 2016 2017

Total Work Orders Completed by Year/Quarter

CM

CW

PM

RM

Page 20: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

TERMINAL 2 - AEROBRIDGES

TOP 5 Faulted Assets

Fault Cause

Asset Description No of Faults Component OperatorABB ‐  T2 Gate 45 22 2 20ABB ‐  T2 Gate 42 13 1 12ABB ‐  T2 Gate 44 13 1 12ABB ‐  T2 Gate 52 9 1 8ABB ‐  T2 Gate 53 5 2 3

Terminal 2

Page 21: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

TERMINAL 2 - BATHROOMS

TOP 5 Faulted Assets

Asset Description No of FaultsBTH‐(M) ‐ T2 Foodcourt 81BTH‐(F) ‐ T2 Foodcourt 51BTH‐(F) ‐ T2 Gate 54 47BTH‐(M) ‐ T2 Carousel 2 43BTH‐(M) ‐ T2 Carousel 6 36

Terminal 2

Asset Detail

Page 22: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

WORK BY LOCATION

Page 23: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

IDENTIFIED/PLANNED WORK (REMEDIAL)

0

10

20

30

40

50

60

70

Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3

2015 2016 2017

AeroBridge Identified/Planned Work Orders by Quarter by Priority

1

2

3

4

5

Page 24: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

REPORTED/UNPLANNED WORK(CORRECTIVE)

0

50

100

150

200

250

Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3

2014 2015 2016 2017

AeroBridge Reported/Unplanned Work Orders by Quarter by Priority

0

1

2

3

4

5

Page 25: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

IDENTIFIED/PLANNED WORK(REMEDIAL)

0

10

20

30

40

50

60

2014 2015 2016 2017

HVAC Identified/Planned Work Orders by Quarter by Priority

2

3

4

5

Page 26: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

REPORTED/UNPLANNED WORK(CORRECTIVE)

0

50

100

150

200

250

300

350

400

450

2014 2015 2016 2017

HVAC Reported/Unplanned Work Orders by Quarter by Priority

1

2

3

4

5

Page 27: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

IDENTIFIED/PLANNED WORK(REMEDIAL)

0

0.5

1

1.5

2

2.5

Qtr2 Qtr3 Qtr1 Qtr2

2016 2017

Airport Ground Lighting Identified/Planned by Quarter by Priority

1

2

3

Page 28: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

REPORTED/UNPLANNED WORK(CORRECTIVE)

0

20

40

60

80

100

120

140

160

Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3

2016 2017

Airport Ground Lighting Reported/Unplanned by Quarter by Priority

1

2

3

4

5

Page 29: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

TERMINAL PRESENTATION – BEFORE & AFTER

0

5

10

15

20

2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October

Asset BATHROOM FIRE HVAC LIFTS LV-LIGHTING

Count of Asset and Audited by Year, Month and Asset

0

50

100

2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October

Asset BUILDINGS Count of Ref by Asset

BATHROOM

BUILDINGS

FIREHVAC

LV- LIGHTING

• Contractors more closely monitoring/reviewing their own performance

• Significant Reduction in non-Building Terminal Presentation Items

• Particularly Noticeable since the commencement of Audits

• No Bathroom Items since July• Minimal Fire/HVAC/Lifts/LV-

LightingAuditing Commenced

Page 30: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

IMPROVED DATA INTEGRITY AND

PROCESS EFFICIENCY

Business Solution expansion Greater reliance on information based managementReduction in costs

Page 31: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

WHAT IS NEXT?Maximo

Analytics & Watson

Mobility

GISiBIM

IoT & Data Integration

Page 32: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

LESSONS LEARNED

Choose who you partner with carefully

Play an active role in developing the business processes together

Take an agile approach for the future

Many ways of doing the same thing in Maximo - choose the way that ensures no glass ceilings in the future

Understand what is the minimum viable product for go live? Asset management is a long journey

Page 33: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

Founded in 1994, our Headquarters are in the UK. We have global operations in North America, Europe and Asia Pacific – offering a 24x7 ‘Follow the Sun’ support service.

Highest level of IBM Accreditations and Maximo Partner of the Year:

• Early adopters of Cloud • Forward thinking solutions• Trusted advisor to clients

Experience and capability to help airport operators leverage data to meet capacity demands, operate more efficiency, address rising costs, and differentiate their service.

BPD Zenith is an Enterprise Asset Management partner for organizations worldwide.

Our solutions are purpose-built for specific industries, providing complete platforms that are

designed to make the world work better.

Page 34: DRIVING STRATEGIC TRANSFORMATION AT A MAJOR …

THANK YOU FOR LISTENING. ANY QUESTIONS?

Graeme Sharp CEO Asia Pacific [email protected]

+61 438 148 663bpdzenith.com