steven johnston

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1 © 2005 Nokia V1-Filename.ppt / yyyy-mm-dd / Initials

Company Confidential

How Nokia uses Wikis tostreamline information sharingbetween employees

Stephen Johnston, Corporate Strategy, NokiaCorporation

1 © Nokia 2007



The comingof age of bottom-up



Blogs

Wikis

Online Jam

Consumer web toolsSecond Life

Alpha and Beta Labs



Harri’s story

• Individual researcher in NRC

• Hosting wiki for his project

• Word spread• Discussions with BI

• Innovation award

• New job, funding, team



Project wikis – Twiki



Nokia Infopedia



Usage statistics

Hit Box statistics on the Infopedia main page, 1.1.-4.7.07



Basic tagging in Infopedia

Nokia Russel Street<a

href="http://www.nokia.com.h

k/nokia/0,,95033,00.html">Nokia Russel Street</a>

[http://www.nokia.com.hk/nok

ia/0,,95033,00.html Nokia

Russell Street]

Shows an internal link. In

Infopedia it even creates a

new page, if the page doesn’t

exist

<a

href="http://blogs.nokia.com/

blogs/watchtower/2007/06/ret

ail.html">Retail</a>

[[Retail]]

<img style="float: center;"

alt=“flagship.gif"

src="http://blogs.nokia.com/bl

ogs/watchtower/flagship.gif"/

>

align="center" |

[[Image:flagship.gif]]

• List item<li>List item</li>* List item

How does it look like?Html taggingInfopedia tagging

In both tagging methods, the problem is that if you forget one character (e.g. ] in Infopedia or > in html,

then the rest of the text is going to be almost unreadable. In Infopedia a bit less so, because even if you

see the text with the coding, you can mostly read the text.



Infopedia content

Source: Strategy An alytics, July 2 00 7

Acronyms in Nokia - Explanation of abbreviations in Nokia

Various guidelines & policies - ensuring safe & smooth operations

Products of Nokia - Information about Nokia’s products & services

Tools - Different tools used here on NokiaCategory:Organization - How the company works

Category:Projects - Ongoing projects

Category:Services - Common services for Nokia employees

How To? - Place for small & big hacks to get stuff done



Infopedia: compliments, not

replaces

Source: Strategy An alytics, July 2 00 7

Not used for:

- Confidential information

- Attachments- Personal / biography information

- Org charts

- Internal project material



Some implementation challenges

• Integration with internal search

• Markup languages

• No SLA

• Access control – not easy, and needed for

some

• Potential for duplication of information• Not mobile



Where next?

Adding amobiledimension to



95%



Wikis at the heart of the

organization

• Better usability - WYSIWYG

• Integration with intranet

• Integration with social phonebok

• Integration with IP communications

• Integration to mobile

• Working with real time Jam sessions



Developing a “social” phonebook

• People not hierarchy-centric organization

• Tagging, manually and automatic

• Implicit tracking, but not Big Brother

• Dashboard functionality

• Smart collaborative filtering

• Surfacing opportunities, speedingcollaboration



PEOPLE PLACE

TIME

Using filters

B l o g s , R S

S

C o n t a c t s

M a p s



Push not pull



Browsing is good…



… ,

especially for

conversations

- RSS

- podcasts



Restaurant:Gaon 75mClick for menu

Eun Sun

Move to the third

dimension…



1&2D Today’s web3D Location, context

4D Time

5D Virtual worlds

…and beyond



24 © 2005 Nokia V1-Filename.ppt / yyyy-mm-dd / Initials

Company Confidential

Thank you

[email protected]://3dpeople.blogspot.com

24 © Nokia 2007

steven johnston

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