steria: right testing

è www.steria.com Steria: RightTesting | 01

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A Steria Solutions Overview

Steria: RightTesting™

Safeguarding Your Business

Consulting

Transforming

Managing

RightTesting

02 | Steria: RightTesting è www.steria.com è www.steria.com Steria: RightTesting | 03

Because testing has its own unique challenges, Steria has introduced a range of services that directly address and solve these problems. Steria’s testing offer combines skills, methodology and HP’s market leading ALM tools in to an industrialised portfolio, and so provides a standardised way of working that leverages proven templates and repeatable processes, which are automated wherever possible. This combination guarantees a solution that is not currently available anywhere else in the market. At its heart it is founded on: Steria: RightTest Consulting, Steria: RightTest Transformation and Steria: RightTest Managed Services. Their respective core attributes have been specifically packaged to address specific solution areas, thus introducing Steria: RightTest ERP (SAP) and Steria: RightTest Portal Services to the portfolio.

The need for testing has always existed, but today’s relentless requirement to ‘do more for less’ plus the imperative to minimise the likelihood and impact of failure on increasingly stretched resources has seen the emergence of testing services as much more of a critical path investment for many organisations; the real value of testing in terms of business benefit is vested in its ability to apply rigour and consistency, time and again, in line with business and transformation objectives.

Steria: RightTesting is an interlocking approach based on proven collaborative and consultative processes. Combining industry-recognised standards and decades of experience it can:

• Ensurethateveryinvestmentisabsolutelyinlinewithyourstrategic objectives and is optimised to reduce the time and cost of bringing new products and services to market.

• Provideauniquelycollaborativeandclientcentricengagementmodel that means you can be confident in a partnership with us.

• Support,guideanddriveyourprogressfromunderstandingthe business objective and defining the project requirements, to post-production analysis.

Why testing is the best kind of investment

The RightTesting suite: Steria’s testing solution and methodology

The testing process can never be started too soon. Far from being left until the end of the business or development cycle, it is a key opportunity to better assure success that should be planned for right from the start – in fact it’s vitally important that organisations start the testing function as early as possible.

Why? Because testing helps organisations to cope with change, predict outcomes and sidestep potential problems, whilst implementing these in line with strategic and market goals.

Very definitely not just a bolt-on, or an afterthought, testing is a core business function and doing it properly can be the difference between success and failure, particularly when transforming a function, a process, or an entire organisation. Getting it right will be cost effective and business-empowering; getting it wrong will consume ever-increasing quantities of resource while hindering your business and potentially bringing new risk into it.

So, testing makes perfect sense for every enterprise; safeguard your business with Steria: RightTesting and ensure you get it right first time, every time.


• Delaysinproductandservicereleasethroughlateproject/programmedelivery;delaysinrealisinginvestmentbenefit.

• Disproportionatestaffinglevelsandcostsinpost-production.

• Significantreworkcosts,duetolatedetection(ratherthanprevention)ofdefects.

• Escalatingtestingcosts.

• Inadequatetrackingoftheactualcoststhatshouldbeattributedtotesting;leadingtofailure to understand - and highlight - the magnitude of the problem.

• Excessivenumberoffixesandpatchesoneachrelease.

• Mistrustbetweenthebusiness,ITstaffandendusers.

• Poorstaffmoraleandhighratesofattrition.

Identifyingcriticalrisks

As well as being a major cost overhead, there are also issues with the true effectiveness of testing. Testing should reduce both cost and risk to help organisations rapidly respond to market opportunities. But when real life kicks in, the reality is that organisations fail to identify and eliminate potential issues, resulting in some repetitive and common symptoms such as:

Reducing testing costs by more than 20%

Asmuchas30%ofacompany’sentireITbudgetisusuallyspent on testing; the demands on testing have increased dramatically in line with the sheer volume and complexity of applications.Itisgettingevermoredifficultandtimeconsumingto test effectively within this complex background – and is probably why testing now represents a disproportionately major effort - and it’s a main expense that just keeps growing.

Steria can reduce testing costs by at least 20%. Our RightTesting services, methodology and toolset have all been developed and assembled in-house, leveraging hundreds of man-years’ experience, key technologies and leading partnerships, to dramatically improve the effectiveness of testing and speed delivery.

“As much as 30% of a company’sentireITbudget”


Repeatable Processes

Lack of a consistent organisational process for testing leads to an unnecessary amount of ‘reinventing the wheel’ for each project. On average this wastes up to one week per project.

Product Risk Assessment

Testing is not targeted at mitigating the highest risk areas and their key components, thus wasting an average of up to 30% of organisations’ test execution time.

DefectDetectionvs.DefectPrevention

A culture of defect detection means that defects are caught too late in the lifecycle when they are most expensive to fix and unnecessarily extending the length of the delivery lifecycle by up to 40%.

Stakeholder Management

Poor stakeholder management leads to misunderstandings and incorrect test objectives. Stakeholders often lack appreciation of the value test teams provide. An average of up to 20% of a test budget may be spent trying to improve this.

Configuration Management

On average, organisations report that up to 45% of defects found in production can be related directly to poor configuration management of the code and documentation.

Test Environment Management

Poor provisioning and management of test environments leads to delays, under-utilisation of resources or incorrect software being loaded, which can waste on average up to two weeks’ effort on each project.

Monitoring and Control

Many organisations still struggle to measure and report test lifecycle, risks and quality progress to enable effective decision making. Associated confusion wastes, on average, 12% of the projects’ time chasing additional information.

This all adds up to lots of testing; but the wrong testing, and lots of expense; but little return. The result is predictable – yet completely avoidable with Steria: RightTesting.

Steria’s solution encompasses a unique suite of services, method and toolset which has been developed and assembled in-house to drastically improve the effectiveness of testing. Not currently available anywhere else in the marketplace, the offer combines skills, methodology, ALM platform and industrialisation to creatively address all the challenges you face – in the right way.

Major challenges. Testing times.

Recent empirical research by Experimentus* has identified the biggest challenges facing the industry and shows first-hand what the impact these challenges are having on projects and across the wider organisation. According to Experimentus, the biggest challenges are:

*Source: Extract from 2012 research by Experimentus – specialists in software quality management; a TMMi Accredited supplier and Steria: RightTesting partner.

Wrong Testing: Why can some testing cost so much yet still fail to eliminate problems?

• Areyoutestingeverything,ortherightthings?

• Areyoutestingthoroughly?

• Areyoutestingeffectivelyandefficiently?

• Istestinghelpingyourbusinessagility, or causing delay?

• Areyougettingtestingright,orareyou wasting time and money - and incurring unwanted business risks?

• Howdoyouknowyou’retestingcorrectly?

You might be surprised to learn that recent research has demonstrated that organisations are getting testing wrong. They are testing, but they are not testing the right things in the right way.

Ifyouareuncertainaboutthequalityofyourcurrenttesting, there are some key questions you should ask yourself:


Consulting

Stage 1 - Consult

The consult stage is designed to take you to a point where you have a clear roadmap and business case for transformation and an agreed future mature testing state. Steria has developed the Portfolio Assessment Method to ensure that all activities are aligned with strategic direction and business imperatives and that the scope of the undertaking is both realistic and appropriate.

A key element of the Consult stage is the Test Maturity Model Integration(TMMi)assessment.TheTMMistandardhasbeendevelopedtocomplementtheexistingCMMIframeworkanditprovidesastructured presentation of five testing maturity levels, allowing for standardTMMiassessmentsandcertification.Itenablesaconsistentdeployment of the standards and the collection of industry metrics. Itistheonlyindependenttestprocessmeasurementmethod.

Stage 1 deliverables:

• AbenchmarkofthecurrentTestingMaturityStateagainsttheTMMi industry standard to enable ‘current state’ definition.

• Ananalysisofthekeybusinessfactorsanddriversthatwill shape the required future testing state.

• Adefined‘futurestate’includingTMMilevelandaccompanyingpeople process and technology requirements.

• Agapanalysisoftheprerequisitesincludingpeople(culture and skills), process and technology factors - addressed to reach the desired future state.

• Atransformationalroadmaptotransformthedesiredfuturestate.

• Thebusinesscasefortransformation.

A three-step approach to market-winning testing services.

Through a set of three interlocking steps; ‘Consult, Transform and Manage’, Steria provides a business case and roadmap and then transforms the testing function to a mature state in line with the TMMi industry standard.

Steria: RightTesting is a clever and adaptable portfolio of services, a testing methodology and a suite of software tools that helps organisations to get their testing strategy, processes and procedures right first time in order to reduce costs and risks, and respond rapidly to business opportunities and threats. We do this by:

• Aligningtestinggoalsandprioritieswithbusiness imperatives and goals.

• Providingongoinginsightintotheapplicationsportfolio,pinpointingtesting activity in order to avoid wasted effort, identifying priorities and risks and only testing what need to be tested.

• Ensuringthateverythingthatmustbetestedistested.

• Preventingproblemsratherthandetectingthem.

• Integratingtestingthroughouttheentireapplicationlifecycle.

• Reducingriskbyimplementingprioritised,appropriate,consistent, predictable and integrated testing processes.

• Automatingandorchestratingtestingactivityusingthebest tools and methods – in order to speed progress, reduce costs and increase reuse of testing assets.

• Improvingthematurityandqualityoftestinginlinewith the open industry TMMi standard.

Getting it Right. First time, on time, every time.


Stage 3 - Manage

Steria then provides a broad range of Managed Testing services using innovative practices, technologies and tools to maintain and improve the client testing capability in line with changing business demands and state-of-the-art testing practices.

The HP ALM 11 software suite provides the underlying platform for ongoing testing management. This will create a unified system for managing the life of applications from initial business requirement through to retirement, based on continuous and cohesive governance.


• MatureandassuredtestingservicesinlinewithTMMireference.

• Predictablecosts.

• Movefromfixedtovariablecostmodel.

• HPALM11platformtightlyintegratedintotheRightTestMethod.

• Output-basedpricing.

• Webbasedaccesstotestingservices.

• Hostinginfrastructure‘asaservice’.

• Knowledgetransfer.

• Improvedbusinessexecution.

• Continuousimprovement.

• Continuousinnovation–whetherit’saproductorprocess.

A business partnership with Assure and utilisation of their TotalView product means that Steria can also provide clients on HP ALM with a business intelligence solution that comes with a library of the most sought-afterKPI’s.Thisenablesvalidationoftheprogressandaccuracyoftestingprojects, with the ability to display data on as many projects required.

Stage 2 - Transform

Using a combination of process management tools (such as Six Sigma) and recognisedindustryframeworkssuchasITIL,CMMIandTMMI,Steriawilltransform your organisation from current state to future state. Expertise from across the group, both at an industry and domain level, is engaged along with facilities such as testing labs and centres of excellence.

Steria has developed the RightTesting Methodology to deliver best practice, asset reuse and automation to accelerate the entiretransformationprocess.InthiswaySteria:RightTestingcan reduce timescales saving time, cost, risk of change and disruption. The method is integrated with the HP Application Lifecycle Management (ALM) platform to provide a structure for transformation and ongoing testing management, and enables maintenance and enhancement of your state of testing maturity.


• Seamlesstransformationtoyourdesiredfuturestate with no interruption to BAU.

• Repeatableandrigoroustestingmethods,environments, toolsets and processes.

• Knowledgerepositorytoreducefuturetestinganddevelopmentcosts.

• Comprehensivegovernanceandmanagementstructureandsystem.

• Programmaticstaffeducationandknowledgetransfer.

Transforming Managing

Steria: RightTest ERP (SAP)

A key ’packaged’ offering within the RightTesting suite of services isSteria:RightTestERP(SAP).Designedtohighlightandprioritiseeach organisation’s key activities when undertaking the often tricky and disruptive software upgrade process, RightTest will assist clients through the testing phase of upgrading Enterprise Resource Planning (ERP) systems running on SAP, efficiently and cost-effectively.

RightTest ERP will help clients better understand where testing is needed, reducing the amount of time spent by as much as 30-40%. The solution will analyse where testing efforts should be focused, rather than having to test absolutely everything. This will help to maximise business continuity, reduce costs and drive efficiency.

Steria: RightTest Portal Services

These days, web portals are becoming even more critical to business success and to supporting effective customer engagement and retention for leading companies in many industries across the world. Steria is a trusted partner and advisor to many of its clients in the portals and web products space and provides end-to-end Testing Services ranging from Consulting to Transformation to Managed Testing offerings, both on portals we have developed ourselves, or as an independent tester of third party solutions. By helping our clients to safeguard a secure and scalable web portal with our innovative RightTest Portal Services, Steria is able to support these clients to achieve their strategic objectives.

“better understand where testing is needed, reducing the amount of time spent byasmuchas30-40%”


SteriaisthelargestITserviceprovidertohaveachievedTMMi Level 3 Certification internationally, demonstrating our commitment to excellence in software testing, technology transformationandITcostreductionforourclients.

Weuseahybriddeliverymodel;Offshore/Nearshore/Onshoreandprocess industrialisation to reduce costs whilst maintaining quality. We have developed a unique and comprehensive method to speed up delivery and reduce costs as well as offering a complementary range of application, infrastructure and security services.

RightTesting Methodology

• Ensurethatthetestingstrategy,processesandproceduresare mature and prioritised to suit the specific needs of the businessandthespecificITapplicationsarchitecture.

• IntegratetestingattheinitiationoftheSoftwareDevelopmentLifeCycle(SDLC).Itmakestotalsensetostartthetestingfunctionas early as possible, as it avoids the familiar scenario; where developersdevelopandtesterstest.Instead,testersanddevelopersshould be working together to improve the overall quality of applications from the outset, reducing the need for rework.

Putting testing at the core

Testing should always be seen as a core business function and testing goals should be aligned with business key performance indicators in such a way that the testing effort is prioritised to assure the quality of mission critical code. Your organisation should aim to:


CERTIFIEDLEVEL 3

TMM ®i

“Steria has achieved TMMi Level 3 Certificationinternationally”


Only Steria can provide you with the right combination of skills, RightTesting Methodology, ALM Platform, industrialisation, commercial arrangements,guaranteesandaprovenGlobalDeliveryModel.This winning combination makes RightTesting a unique service offering that promises something very special in the marketplace:

• Commitmenttoeachandeveryclient.

• Aguaranteed20%savingintestingcosts.

• Ifwecan’tsaveyou20%weprovideasignificantrebateofourfees.

We believe that we don’t just meet – we far exceed – expectations. Put us to the test and help safeguard your business today.

A full service response

InadditiontoRightTesting,Steriaalsooffersacomplementaryrangeofapplication,infrastructure and security services to deliver a full service response to all testing needs.

Why trust testing to Steria?

Our collaborative and client centric engagement model means that you can trust in a partnership that supports, guides and drives your progress from end-to-end. Giving you the utmost confidence, some of our vital strengths and benefits include:

• Experienceintestinginspecificindustrieswhichmeanswehavereusableassetswhichfast-cycle and de-risk the process of both transformation and management.

• ThefactthatwecanapplytheRightTestingportfolioacrossspecifictechnologiesandprogrammes such as the advanced service offering specifically aimed at clients who are running the SAP ERP software suite; using specialist tools and techniques uniquely suited to SAP specific requirements and challenges to provide Steria: RightTest ERP (SAP).

• Ouruniqueabilityandwillingnesstopredictandcommittodeliverables.

• AwardedLevel3TMMicertificationin2012.


Groupe Steria SCA

43 - 45 Quai du Président Roosevelt

F-92130 Issy-les-Moulineaux, France

Tel: +33 1 34 88 60 00 Email: [email protected] © GISL_RightTest01/Jan 2013

For further information about our services visit www.steria.com

About Steria: www.steria.com

Steria delivers IT enabled business services and is the trusted transformation partner for private and public sectors organisations across the globe. By combining in-depth understanding of our clients’ businesses with expertise in IT and business process outsourcing, we take on our clients’ challenges and develop innovative solutions to address them efficiently and profitably. Through our highly collaborative consulting style, we work with our clients to transform their business, enabling them to focus on what they do best. Our 20,000 people, working across 16 countries, support the systems, services and processes that make today’s world turn, touching the lives of millions around the globe each day.

Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asia and a 2011 revenue of €1.75 billion. 21%(*) of Steria’s capital is owned by its employees. Headquartered in Paris, Steria is listed on the Euronext Paris market.

(*): including the Employees Shares Trust in the UK

Steria is committed to supporting a sustainable world and is Certified Carbon Neutral for Flight and Fleet Travel

CERTIFIEDLEVEL 3

TMM ®i

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