steria corporate responsibility

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Transformation for a better world

Steria Corporate Responsibility

2013

� www.steria.com

A Management Engagement

When Steria was founded in 1969, it was as much a social project as an enterprise, and we continue to build our business in a way that promotes social, environmental and economic sustainability. At Steria, we believe that long term value comes from seeing financial growth as a part of a bigger picture, encompassing people, society and the environment.

François Enaud, Steria Group CEO


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1969• EmployeeShareholding

2001• Fondation Steria

Institut de France

2004 • Global Compact signature

2009• Group Disability

Policy• Green Solutions

to Clients

2011• Launch of well-being

policy• Group Procurement

Policy• Green Office,

1st Energy Positive Office Building

2008• Established Corporate

Responsibility Project• Group Code

of Ethics• Green Committee

& Green Agents

2012• 1st GRI Report• Launch of Code of Ethics e-training

• 9 countries already ISO 14001

Certified

A historyof responsibility

since 1969

Steria Corporate Responsibility: History

2010• Carbon Neutral

for air & fleettravel

Key Initiatives

2007 • Steria India

Foundation

� www.steria.comTransformation for a Better World

Innovation & Transformation

20% employee shareholding, Green workplaces, HR programs focused on diversity, 2 volunteer-driven Foundations to promote education and access to IT for all

Consulting services to support clients to become more sustainable

Optimise smart energy use, including managing demand response, renewable energies to providing new energy-utilities services

Major contributor of innovative projects, leveraging Smart Energy Management, Smart Transport offerings and streamline services to citizens

Smart Cities

Smart Energy

Management

SustainabilityConsulting

SocialInnovation

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We use Global Reporting Initiatives (GRI) guidelines for sustainability reporting:

Economic indicators

Environment indicators

Human rights

Labour practice and decent work

Society

Product responsibility

One Steria, 3 ways of Measuring Performance

We want to achieve the highest

economic, social and environmental

performance

Economic, Social & Environmental Performance

Corporate Responsibility Steering Committee

Governance Model

Group CR Sponsor: François Enaud

CR Advisory Board

Network Leader Network Leader Network Leader

CR Programme Director

Network Leader

Workplace Excom Sponsor

CommunityExcom Sponsor

Environment Excom Sponsor

Marketplace Excom Sponsor


CR ReportingCR Communication

.

Steria Corporate ResponsibilityThe 4 pilars of our strategy

Marketplace

Being a responsibleservice provider

by adhering to the highest ethical standards and sharing them

with our stakeholders.

Workplace

Being a responsible employer by supporting

well-being and consistent HR policies across

all our operations on-near-off-shore.

Leverage our unique corporate governance model

to maximise employee commitment.

Environment

Make our business moreenvironmentally sustainableand help our clients do the

same.

Community

Enablingdisadvantaged people by bridging the digital divide, giving access

to education, IT and job opportunities.

Awards & Recognition

Carbon Disclosure Project (CDP): Highest score amongst companies listed on the Paris Stock Exchange (SBF 250) and the best for IT services company in the world for climate change and environmental sustainability in 2012 with 98% and A- rating

GAÏA Index: best score of sustainability index for midcaps on the Paris Stock Exchange

Listed in Norway’s top ten ‘Best Places to Work’

Golden Peacock Award for CR excellence, Steria India Foundation in 2012

Asia’s Best CR Practice Award in Singapore

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Marketplace


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Marketplace

Being a responsible service provider

by adhering to the highest ethical standards and sharing them

with our stakeholders

Our target

� www.steria.comEthical Standards we Share with our Stakeholders

United Nations

Global Compact signed by Steria

since

2004 Use of GRI

Global Reporting Initiative

KPI since

2012

Marketplace

Steria Group

Code of Ethics

since 2008

Steria Group

Procurement Charter

Since

2011

Steria Group

Conflict of

Interest statements signed

by Area top management

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Marketplace

We have developed a Procurement Policy that has been embedded in our Group Procurement Tool

We are working on the assessmentof our supply chain for risks related to topics like corruption, child labour, working conditions.

Consequently we will develop a long term strategy to monitor the implementation of a policy

We have launched the CDP Supply Chain program in 2012 with key Group suppliers

Ensuring that Suppliers and Partners are Compliant to our Engagements

� www.steria.comPutting the Code of Ethics and Values to Work Marketplace

Respect

Independence

Simplicity

Creativity

Openness

SteriaCode

of Ethicssince

2008

In the code of Ethics, we commit on:

The way we do business

Human rights & diversity

Labour practices

Protecting company values

Environment

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MarketplaceFigures

Procurement Policy deployed

in all 15countries

Code of Ethics signed

by 400 managers

8000out of

19800employee PC alreadyequipped with Code of Ethics e-training Steria

Code of Ethics

since 2008:The way we do business, human rights & diversity,

labour practices, protecting company

values, environment

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Workplace


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Being a responsible employer by supporting

well-being and consistent HR policies across

all our operations on-near-off-shore. Leverage our unique corporate

governance model to maximise employee

commitment

WorkplaceOur target

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The Values we Share !

SIMPLICITY RESPECT

CREATIVITY OPENNESS INDEPENDANCE

THE POWER

OF SHARING

Simplicity: Simplicity is the core value expressing the personality and the style of our company

Respect: Throughout our 40-year entrepreneurial story, our people and our customers’ best interests have always been at the very heart of our strategic decisions

Creativity: Creativity is the source of our main business driver innovation

Openness: The diversity across our organization is a real asset

Independence: Independence is the cornerstone of our strategy

Workplace

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Consistent Human Resources Policies

We are committed to maintaining the highest standards for our employees, providing a healthy and stimulating working environment. Responsibility in the workplace relies on 5 policies:

Well-being at work

Personal development & training

Employee relations

Employee satisfaction engagement

Human rights & diversity:- Gender equality- Age- Disability

Workplace

� www.steria.comA Governance Model involving Employee Shareholders

General Partner Soderi SAS(representing employee shareholders

of the Group)Shareholders

Groupe Steria SCAGeneral Manager

Executive Committee

SoderiSAS

Supervisory Board of

Groupe SteriaSCA

AppointmentApproval of major decisions

Appointed Approval of major decisions Control

Operational Subsidiaries

Corporate Governance

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Well-being at Work

The well-being policy is focused on 4 key areas:

Creating a working environment where employees can fully develop their skills

Giving employees as much flexibility as possible within the scope of their work

Supporting employees in their endeavours to live a healthy lifestyle

Supporting employee in times of need

Workplace

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Workplace Figures

30%Of women

In 201220% in Group

excom(60% in France)

2.6Average

Training days per employee

85%of Steriaoffices

available to disabled people

20%of capital owned by

employees

87% of all employees have had annual

evaluation interview

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Environment


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EnvironmentOur target

Make our business more environmentally

sustainable and help our clients

do the same

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Environment

To achieve sustainability, we need to change the way companies operate; now and in the future

As an IT company we feel particularly responsible for promoting the UN Global Compact’s ninth principle that is to encourage the development and diffusion of environmentally friendly technologies

To achieve this, we aim to lead by example and support clients with thought leadership, consultancy services and practical technological solutions to their environmental challenges

Maximum Positive Impact

2012 Carbon Disclosure Project

score

98% (transparency)

A- (performance)

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‘Living Green’: Through employee engagement we optimize our business operation to become greener

Environmental Certification: We continue ISO14001 certification and have started external verification to ISO14064-3

Energy Management: We conduct energy reduction initiativesin the workplace and are moving to renewable energies across our offices

Business Travel Management: We are reducing our travel footprint through leveraging technology and are carbon neutral in our air & road travel since 2010

Supply Chain Management: We are focusing on our main suppliers to green our supply chain

Waste Management: We are working on minimising our electronic & general waste through reduction and recycling

Reporting: We report internally and externally (GRI,…), participating in benchmarks (CDP, Gaia, Vigeo,…)

Sustainability Solutions to Clients: We support our clients to become more environmentally sustainable through our sustainability consulting and solutions

8 initiatives to Built a more Sustainable Environment8 company-wide initiatives for environmental performance

8initiatives

� www.steria.comInitiatives to Minimise our own ImpactTargets & FiguresEnvironment

-50%reduction in emissions by end of

2020

50%renewable

energy by end of

2016

Zerowaste to landfill

by end of

2020Carbon Neutral

for Data Centres by

2014

Carbon Neutral for Energy by end of

2016

� www.steria.comCarbon Offset Programs since 2010for Business Air & Road TravelEnvironment

Yugur Run-of-River Hydro Project, China

Hydro Project

Tamil Nadu Wind Power Project, India.

Wind PowerProject

Tieling Coal Mine MethaneProject, China.

Coal Mine MethaneProject

Thar Desert Wind PowerProject, India.

Wind DesertProject Voluntary

Offsetting

Travel FootprintOffset of

14,750tons CO2e

22%reductionin Travelin 4 years(2009-2012)

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Innovative IT services minimising environmental impact

Services to support clients to meet environment, social & economic objectives

Optimise smart energy use, including managing demand response, renewable energies to providing new energy-utilities services

Major contributor of innovative projects, leveraging Smart Energy Management, Smart Transport offerings and streamline services to citizens

SustainableBusiness

IT driving multimodal transport and use of collective transport

Supporting our clients

with innovative solutions

to make themmore

sustainable

Leveraging IT to maximise benefits

Innovating & Driving a Sustainable World for All

SustainabilityConsulting

Smart Cities

SmartTransport

Smart Energy

Management

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Living Green: Greener WorkplacesEnvironment

Energy efficient

lighting in UK

Green Office®,

the 1st Positive

Energy Building in France

Office in Stockholm is warmed

by the excess

body heat of 250,000 travelers passing through the

nearby station

100%Renewable energy in Danish & German offices

Low carbon

electricity in UK offices

Community


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Community

Enabling disadvantaged people by bridging the digital divide, giving access

to education, IT and job opportunities

Our target

Steria supports Training Programs to Give Access to Education

Giving access to education to underprivileged people is the most efficient way of improving their living conditions in the long term

Education is the main driver of wealth in society and a real social elevator

With the support of volunteers, Steria is engaged in concrete actions to help children and young people

Community

Steria Supports Training Programs to Give Access to IT

IT and education programs enable disadvantaged people by providing IT tools and mentoring to facilitate social and professional integration

Steria - Institut de France Foundation supports projects where IT brings direct benefit to people in need, in the areas of education, innovation and social entrepreneurship

Steria volunteers are sharing their skills through community programs

Community

Training programs with diplomas leading to a job and promoting independence, self-respect

Graduate Scholarship Programs for students of Steria-supported schools in India to pursue a university degree

Job oriented career development program for students from Steria-supported schools in partnership with National Institute of Information Technology

Partnership with PN Cambodia to train young people to IT jobs

Steria Supports Training Programs to Give Access to a JobCommunity

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Solidarity at Group level Community

A day for fundraising, everywhere in the company to support community programs

A day to support initiatives from Steria employees and encourage their involvement in community programs

A day to focus on interactions between employees, customers, various aid organizations and schools

One Day Challenge159 000€

Fundraising in 2012thanks to several

thousands volunteers

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Community

39 projects supported by Steria

Fondation in France, Cambodia,

the Philippines, Burkina Faso, Niger,

Benin

50 schools,

175 scholars,

65.000 children supported by community programs in India

One Day Challenge159.000€

Fundraising in 2012 thanks to

several thousands volunteers

Figures

One Steria/One Country/One school Program:

9 Steria countries support one school

in India2

volunteer-driven Foundations:

www.fondationsteria.org,www.steria

indiafoundation.com

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In 2012, we achieved several successes in the field

of Corporate Responsibility that we are especially proud of.

In 2013, we want to built on this momentum

and recognise that there is still much to be done!


� www.steria.comThank You !

Photo C

redits: C. C

ieutat. AO

S, S

teria