state of texas department of information resources communications technology services power to...
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State of TexasDepartment of Information ResourcesCommunications Technology Services
Power to Purchase Technology Expo
April 28, 2011
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Communications Technology Services
Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice, video, and data, including integrated voice response, telephony, wide area network, virtual private network, and call center solutions to more than 700 state and local government agencies• Local Voice Services
• Long Distance Voice Services
• Data Services
• Wireless Services
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Number of Customers FY09 FY10 Percentage of Customers
Local Government 305 337 47%
State Agencies 142 140 20%
Education 199 229 32%
Other 7 7 1%
Total 653 713
Customers
CTS
2011 Key CTS Objectives
• Deliver thought leadership and enable telecommunications solutions for the state and all DIR customers
• Create and implement solutions that reduce costs and maximize productivity
• Provide value-added support services at the highest levels of quality
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Service Delivery / Solutions
Customer Solutions• Technical resources
• Establishing forums
• Implementation oversight
• Vendor participation
• Reporting Tools
Customer Self Service • Quote to Care
• Dashboards
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Recent Activities
Thought Leadership for Technology
CCTS VoIP Steering Committee
• Facilitating the Steering Committee to assess VoIP solutions for the Capital Complex Telephone System. Coordinating vendor pilots to assess service and features.
Technology assessments of unified communications and video
Implementing Services and Solutions
Capital Fiber Extension
• Complete two new fiber pulls and assist with standing up an existing fiber network within the Capitol Building and its extensions.
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Sherri Parks Director, Enterprise Contracts Division
Texas Department of Information Resources
Tex-AN Next Generation Procurement
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Procurement Process Dates
Date/Time Activity
August 11, 2010Published RFO on Electronic State Business Daily (ESBD)
August 23, 2010, 9:00 am CT Vendor Conference
October 4, 2010, 5:00 pm CT Responses due
October 5, 2010 Evaluation began
December 2010 Negotiations commenced
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Vendors Responding to TEX-AN NG RFO
Alenco Communications
AT&T
Big Bend Telephone Company
Clear Wireless
Hill Country Telephone Cooperative
Hughes Network Systems
Insight Networking
Level 3
Mid Plains Rural Telephone
Paetec
Proactive Communications
Qwest
Skyfiber
Skyport Global Communications
Sprint
Tel West Network Services
Time Warner Cable
Tw Telecom
Verizon Business
West Central Wireless
XO Communications
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TEX-AN NG Service Categories
Local Services• Business Line
• PBX Trunk
• PRI
• BRI
• Operator Services
Voice Over IP (VOIP) • Managed PBX
• IP Telephone
Long Distance Services • Inbound
• Outbound
• Circuit Switch Digital
Data Services • Frame Relay
• ATM
• MPLS
• Private Line
Internet
Metro Ethernet
Small Office/Home Office (SOHO)
Wireless Broadband
Fixed Satellite Services
SOC
NOC
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Procurement Process
January 11, 2011 - 1st Contract Awarded• Contractor: Proactive Communications, Inc.
• Services Offered: Fixed Satellite
DIR is currently negotiating with Vendors for other services
All contracts awarded before August 31, 2011
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Roadmap
CTS Service Delivery Automation Program
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CTS “Quote to Care” Service Delivery Solution
Evolves DIR Service Delivery to a more scalable, efficient process
Provides internal operational process metrics and analytics to promote continuous service delivery improvement
Paves the way to Customer• Empowerment
• Self Service
By launching online Customer tools for Service catalog browsing
Quoting & ordering
Support & care
Service performance transparency
Management analysis & reporting
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DIR Customer Service Portal
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Tex-AN Customer Service Catalog Browsing
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Tex-AN NG Customer Service Request Portal
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Tex-AN NG Customer Service Request Portal (Continued)
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Tex-AN NG Customer Financial Analysis
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Tex-AN NG Customer Financial Analysis (Continued)
Power to Purchase | April 28, 2011 Communications Technology Services