Starter Question

Think about a job you have had. How did you learn what was expected of you? How did you know who to talk to and how to behave?

Activity: Discuss a way to make the instructions provided before an airplane takes off (the safety card information talk) more engaging and useful.

Goals of Interviewing

Employer’s goalsScreening Determine if you are their company’s “type of person” Determine Knowledge, Skills, Abilities and Other characteristics (KSAO) Figure out job assignment and salary

Skills testing Assess your interpersonal and communication skills Find out if you are open to change and criticism

Start assimilation Introduce company norms

Cost effective and legal

Potential employee’s goals Learn about the corporate culture, management, co-workersBetter understand the job and requirementsDetermine growth opportunities and company’s potential

Chapter 16OrganizationalCulture

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Company P er spec t iveIdent if y Need

Cr eat e J ob Desc r ipt ion

Cr eat e Recquisit ion

P ost Opening

Col l ec t Resumes

Review

Sc r een

Int er view/ Keep appr ised

Off er

Many of these steps are completed by recruiters and not hiring managers

Recruiting

Effective recruiting should: Get the attention of the public Motivate qualified applicants and screen out unqualified ones Be cost effective Be timely

Ways of recruiting: Media advertisements Point of purchase Employment agencies Recruiters/Recruiting fairs Web databases – 56% of all resumes sent via the internet Employee referral programs

Only 10% of all jobs are advertised

Chapter 16OrganizationalCulture

McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

P r ospec t ive Empl oyee

Tar get Aut hor-Company -Cover Let t er

-J ob Type

-Sal ar y

Appl y

Cr eat e Resume Schedul e Int er view

Sear ch f or P osit ions Resear ch Company-Web

-Car eer Cent er s Int er view-Soc ial Net wor k

Interviews Variations

Type Questioning - who you are and how you think Behavioral - what you do in certain situations Simulations - actual performance in mock situations

Style One-on-one Serial or Return Panel Group

Medium Face-to-face Mediated (Telephone or Video conference) Written

Interview Question Types

ClarifiersI noticed a three-year gap between two of your jobs, could you tell me a little about that?

DisqualifiersCan you work at least one weekend a month?

Past-focusedThis job involves persuading employees to follow our safety rules. Tell us about a time

in the past when you had to persuade an employee to do something.

Future-focusedSuppose that you were scheduled to work on Saturday. A friend calls on Thursday and

says that you get to use a condo at the beach for free—but it has to be this weekend. What would you do?

Skill determinersSeveral months after working with a client, he calls and says that nothing works. What

could be going on?

Organizational fitWhat type of work pace is best for you?

Interview Questions Part II

Illegal questions include those about: Biology- pregnancy, disabilities, gender, etc.AgePartnering - sexual orientation, marital status, etc.ReligionMilitary service

Guideline for handling questions

Catalog your strengths and successes

Identify weaknesses that are common or not damaging

Try to determine what is really being asked

Have a few clear examples that you can use

Rehearse answering likely questions

What you can do to increase success

How to prepare for interviewsWrite a resume

Use active verbs Detail relevant experience Keep it short; one page is ideal

Compile a list of relevant referencesLook professional - clothing and groomingDevelop themes you want to cover

Before During After-Research company -Avoid over selling -Send thank you-Come up with questions -Ask for next step -Reflect-Find where interview is -Answer questions-Arrive early -Address employer’s needs

Reasons for not being hired

Most frequent reasons for not hiring a candidate include*:

Poor personal appearance

“Know it all” and overbearing attitude

Lack of interest and enthusiasm

Inability to express ideas clearly

Rudeness

Did not listen well

Evasive and dodged questions *According to a Northwestern University survey