stacey wittig facility issues (928) 213-9767 [email protected] using benchmarking results...
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Stacey WittigStacey Wittig
Facility Issues Facility Issues
(928) 213-9767(928) 213-9767
[email protected]@facilityissues.com
Using Benchmarking Using Benchmarking Results to Benefit Your Results to Benefit Your Organization Organization
A Panel Discussion…A Panel Discussion…
2013 IAMFA2013 IAMFA
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SpaceUtilitiesSustainabilityMaintenanceJanitorialGrounds SecurityCustomer Service SurveyBest Practices
What We Benchmark Annually…What We Benchmark Annually…
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IAMFA – Steering CommitteeIAMFA – Steering CommitteeBrent Adams, Library of CongressJoe Brennan, San Francisco MOMADavid Conine, Folger Shakespeare LibraryKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustPatrick Jones, Art Institute of ChicagoGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesLinda McMillian & Jack Plumb, National Library of ScotlandJames Moisson, Harvard Art MuseumsRandy Murphy, LA County Museum of ArtRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumGreg Simmons, Architect of the CapitolTony Young, Carnegie Museums
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IAMFA BenchmarksIAMFA Benchmarks
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IAMFA Benchmarking IAMFA Benchmarking Process:Process:
8. Repeat
1. Develop Benchmarks & Reach Consensus2. Enroll
3. Gather Data
5. Focus on Those That Appear Better
4. Publish Comparisons
6. Implement Ideas
7. Track
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Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding
Benchmarking Benefits For Your Benchmarking Benefits For Your Organization…Organization…
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Oren Gray, J Paul Getty Trust
Jack Plumb, National Library of Scotland
David Sanders
Tony Young, Carnegie Museums
Our Panelists…Our Panelists…