spotlight on active directory 681 quick start guide

6.8.1Spotlight on Active Directory

Quick Start Guide

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Quest Spotlight on Active Directory Quick Start GuideUpdated - July 2010Software Version - 6.8.1

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Contents

CONTENTS

About Spotlight on Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing Spotlight on Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Installation Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installation Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing Spotlight on Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Uninstalling Spotlight on Active Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Upgrading Spotlight on Active Directory 6.7 or earlier . . . . . . . . . . . . . . . . . . . . . . 16

Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1 . . . . . . . . . . . . . . . . . . . . . 16

Understanding Spotlight on Active Directory Features . . . . . . . . . . . . . . 20Spotlight on Active Directory Topology Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Spotlight on Active Directory Diagnostic Console . . . . . . . . . . . . . . . . . . . . . . . . . 23

Spotlight on Active Directory Web Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Spotlight on Active Directory Distributed Collectors . . . . . . . . . . . . . . . . . . . . . . . . 30

Appendix A: Microsoft .NET Configuration Issues . . . . . . . . . . . . . . . . . . 33Fixing Configuration Mappings for ASP.NET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Defining Your .NET Framework Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Running Reports on 64-Bit Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Appendix B: Network Browsing on Windows 2008/Windows 2008 R2 . . 35

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Third Party Contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

About Quest Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Contacting Quest Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Contacting Quest Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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Quest Spotlight on Active Directory

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Quick Start Guide

About This GuideThis document has been prepared to assist you in becoming familiar with Spotlight on Active Directory, an integral component of Spotlight Suite. The Quick Start Guide contains the information required to install and use Spotlight on Active Directory. It is intended for network administrators, consultants, analysts, and any other IT professionals using the product. The Quick Start Guide contains the following information required to optimally use the product:

• about Spotlight on Active Directory

• minimum system requirements

• download, install and upgrade procedures

• feature highlights of the product

• step-by-step walkthrough scenario to use the product effectively

About Spotlight on Active DirectorySpotlight on Active Directory gives you the tools you need to detect, diagnose, and resolve network replication problems, thus ensuring that Active Directory replication is functioning at its maximum efficiency. Using a Live Topology Viewer that oversees the entire infrastructure, administrators can detect and identify congested areas, and run preconfigured analysis tests to determine what performance and availability issues are hindering replication.

Based on feedback from these tests, these issues can also be resolved using Spotlight on Active Directory Diagnostic Console’s built-in thresholds, expert help, and drilldowns.

Minimum System RequirementsBefore installing Spotlight on Active Directory, ensure that your system meets the following minimum hardware and software requirements:

COMPONENT MINIMUM REQUIREMENT

Processor x86, 2.2 GHz

RAM 1 GB

Disk 150 MB free disk space to install. Additional disk space will be required depending on application usage. This space should exist on a local disk drive rather than a network drive. The space requirement varies depending on the size of the database.

Other Pointer device must be available to access all Spotlight on Active Directory features.

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Spotlight on Active Directory

Operating System • Windows Server 2000

• Windows XP

• Windows Server 2003

• Windows Server 2008

• Windows Server 2008 R2

• Windows Vista

• Windows 7 (Console only)

Note: Spotlight on Active Directory Web Reports is not supported on Windows XP Service Pack 1, Windows Vista, and Windows 7. For more information on Spotlight on Active Directory Web Reports, refer to the Spotlight on Active Directory Deployment Guide.

Note: If you are installing Spotlight on Active Directory on a Windows 2003 32 bit member server, you must install an administration tools pack so the Native Tools will work. Else, if you launch the native tools, you will get an error saying the files for the tools cannot be found. These files are not installed on the computer until after the administration tools pack is installed. To install the Windows 2003 Administration Tools Pack, see http://www.microsoft.com/downloads/details.aspx?FamilyID=C16AE515-C8F4-47EF-A1E4-A8DCBACFF8E3&displaylang=en.

Note: The Windows Server 2003 Administration Tools Pack (adminpak.msi) is not available on 64 bit versions of Windows. To remotely administer servers from a computer running a 64 bit version of Windows, use Remote Desktop or the Windows Management Instrumentation Command-line (WMIC).

Note: If you are using Windows 2008 R2, to get the Native Tools to work, open the Server Manager Console and add Remote Server Administration Tools. For more information on Native Tools, see the Spotlight on Active Directory User Guide.

Note: If you are using Windows Server 2003/2003 R2, ensure the following IIS components are enabled:

• Common Files (for IIS)

• Internet Information Services Manager (for IIS)

• World Wide Web Service (for IIS and World Wide Web Services)

• Active Server Pages (for World Wide Web Services)

You must also have ASP.NET activated in Windows Server 2003 to display the treeview in Storage Analyzer Web Reports. (For more information on ASP.NET, see See“Defining Your .NET Framework Version” on page 33.

Note: If you are using IIS 7.0 on Windows Server 2008/2008 R2, ensure the following are enabled:

• Static Content and Default Document (on Common HTTP Features role services)

• ASP, ASP.NET, and Server Side Includes (on Application Development role services)

• Windows Authentication (on Security role services)

Note: You can install the Web Services (IIS) role using Add Roles Wizard. To modify an existing Web Server role, access the Server Manager and select Server Roles | Web Server (IIS) | Role Services.

Database • SQL Server 2000 Service Pack 4

• SQL Server 2005

• SQL Server 2005 Express

• SQL Server 2008

• SQL Server 2008 Express


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http://www.microsoft.com/downloads/details.aspx?FamilyID=C16AE515-C8F4-47EF-A1E4-A8DCBACFF8E3&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyID=C16AE515-C8F4-47EF-A1E4-A8DCBACFF8E3&displaylang=en

Quick Start Guide

Other Supported Software

• Microsoft Data Access Components (MDAC) 2.8

• Microsoft .NET Framework 2.0

• Microsoft .NET Framework 3.0 (for System Center Operations Manager 2007)

Note: Quest Software no longer provides Microsoft SQL Server Desktop Engine (MSDE) as part of its third party redistributables.

• For information on how to install MSDE, go to http://support.microsoft.com/kb/324998.

• Microsoft Operations Manager (MOM) 2005

• System Center Operations Manager 2007

• Quest InTrust for Active Directory 2.5

• Quest InTrust 9.5

• Microsoft Management Console 3.0


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http://support.microsoft.com/kb/324998


Installing Spotlight on Active DirectoryThis section describes the software components that comprise Spotlight on Active Directory. It contains installation procedures for all components except Distributed Collectors. Those are provided in Chapter 11, "Using Distributed Collection of Analysis Test Data (Collectors)" in the Spotlight on Active Directory User Guide.

Separate procedures are provided for upgrading Spotlight on Active Directory. See “Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1” on page 16 or “Upgrading Spotlight on Active Directory 6.7 or earlier” on page 16 to perform a software upgrade.

Installation Components

The following table lists the various components of Spotlight on Active Directory, the functionality each component provides, and the software needed to run each component.

COMPONENT INSTALLED

RESULTING FUNCTIONALITY PREREQUISITE SOFTWARE

Console • Diagnostic Console: Provides full diagnostic capability for Windows 2000/2003/2008/2008 R2 domain controllers (DCs)

• Topology Viewer: Provides layout of your organization’s Active Directory

• Microsoft .NET framework 2.0

• Microsoft Data Access Components (MDAC) 2.8

Spotlight Database Database schema required to store analysis test configuration data, and analysis test results

• Microsoft SQL Server 2000 Service Pack 4

• Microsoft SQL Server 2005

• Microsoft SQL Server 2005 Express

• Microsoft SQL Server 2008

• Microsoft SQL Server 2008 Express

Diagnostic Services Allows you to schedule and execute analysis tests, and stores the results in the Spotlight database.

Diagnostic Services include:

• Data Manager

• Diagnostic Test Engine (DTE)

• Distributed Collector

• Installation of the Spotlight Database along with or before the Diagnostic Services feature.

• MDAC 2.8


Note: The account used for the Diagnostic Services should be a member of the local administrator’s group on both the local computer and the database computer. This account must also have domain administrative privileges.

Collector Management Console

Allows for the installation and configuration of Distributed Data Collectors


• Microsoft Management Console (MMC) 3.0

Note: If you do not have MMC 3.0 installed, you can still install the Collector Management Console, but it will not run.

Distributed Collector Service

Allows you to collect analysis test data in a distributed manner and pass the results back to the central Spotlight on Active Directory server


Note: The account used for the Distributed Collector Service must have domain administrative privileges to execute tests.

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Quick Start Guide

Web Reports Performs reporting for the Analysis Test results

• The database must be installed before Web Reports.


• Internet Explorer (IE) 6.0 or later

• IIS 5.0 or later

Note: If you are using Windows Server 2003/2003 R2, ensure the following IIS components are enabled:






Note: If you are using IIS 7.0 on Windows Server 2008/2008 R2, ensure the following are enabled:




You can install the Web Services (IIS) role using Add Roles Wizard. To modify an existing Web Server role, access the Server Manager and select Server Roles | Web Server (IIS) | Role Services.

COMPONENT INSTALLED

RESULTING FUNCTIONALITY PREREQUISITE SOFTWARE

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Installation Scenarios

Depending on the size of your network, you can install Spotlight on Active Directory software components on one or more computers. The autorun.exe installer, which is provided in the installation package, supports a Complete option for single computer installations, and a Custom option for any other configuration.

Installing Spotlight on Active Directory

These procedures support an installation. For upgrades, see “Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1” on page 16 or “Upgrading Spotlight on Active Directory 6.7 or earlier” on page 16.

Before installing Spotlight on Active Directory, you must meet the following pre-installation requirements:

• You have local Administrator privileges for the computer(s) on which you are installing Spotlight on Active Directory.

• Each computer meets the minimum requirements as stated in the System Requirements section.

• You have a valid SQL Server login account. The SQL Server login account is used by the Web Service to contact the SQL database.

To download Spotlight on Active Directory

1. Go to www.quest.com.

2. Follow the instructions provided for product downloads.

To launch autorun.exe

1. Log on to your computer using an account that has local administrative privileges.

The local administrator account must be a member of the local administrator group and the Domain Administrator group.

2. Navigate to the folder containing the downloaded installation package.

3. Double-click autorun.exe.

TYPE DESCRIPTION

Complete This option installs all Spotlight on Active Directory components on one computer. We recommend this option if you have less than 50 domain controllers (DCs).

Custom This option supports installation of Spotlight on Active Directory components on multiple computers. This installation type is best if you have a large organization.

If you have more than 50 DCs, we recommend that you install the console on one computer, and the Diagnostic Services, database, and Web Reports on another computer.

If you have more than 100 DCs, we recommend that you install the console, Diagnostic Services, and database components on three separate computers.

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Quick Start Guide

Installing Components on a Single Computer

The following diagram depicts a typical installation for a small system:

Figure 1: Spotlight on Active Directory components installed on the same computer.

To perform a complete installation

1. Launch autorun.exe.

2. Click the Install tab, and select Spotlight on Active Directory.

3. Click Next in the Welcome dialog box.

4. Read and accept the license agreement. Click Next.

5. Enter your full name and your organization name. Click Next.

If you are installing Spotlight on Active Directory on Windows Vista, you must have administrative privileges. To set administrative privileges:

1. Right-click autorun.exe.

2. Select Run as Administrator.

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6. Select an installation drive and path settings. Click Next.

7. Select Complete for the installation type and click Next.

If the prerequisite applications have not been installed, they are listed in a dialog box. Exit the installation wizard, install the required software, and rturn to step 1.

8. Enter the name of the SQL Server or SQL Instance where the database should be installed. Click Next.

9. Enter the user name and password for the service account that is to be used to collect information from the domain controllers. Click Next.

These service credentials must have domain and local administrative privileges.

10. Click Next again.

11. In the successful install dialog, click Finish.

Spotlight on Active Directory Topology Viewer is launched.

The above applies to all prerequisite applications except MMC 3.0. If MMC 3.0 is not installed, you can still install the Collector Management Console, but it will not run.

If you cannot install the database, you can add a database manually. You must provide your SQL Server Administrator a list of SQL scripts to install the database. For a list of the SQL scripts, see “To manually install a database” on page 14.

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Quick Start Guide

Distributed Installations

You can install Spotlight on Active Directory components on separate computers, as shown in the following diagram:

We recommend that you install the components in the following order, using the Custom Installation method:

• Console (one or more instances)

• Spotlight Database

• Diagnostic Services

• Collector Management Console

To perform a custom installation



You must install Spotlight on Active Directory before installing Spotlight on Active Directory Web Reports.

DiagnosticServices

Topology ViewerTopology Layout

Diagnostic Console

Database

``

Database Server

Web Reports

`

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7. Select the Custom as an installation type and click Next.

8. Indicate the features you want to install by selecting the appropriate installation option for each feature. The following table identifies the different pages that appear, depending on the features that you select.

9. Click Next.

10. Enter the name of the SQL Server where the database should be installed. Click Next.

For a custom installation, the database must reside in a pre-existing location.

11. Enter the user name and password for the service account that is to be used to collect information from the domain controllers. Click Next.

These service credentials must have domain and local administrative privileges.



Installing the Spotlight on Active Directory Database

This procedure is required if you are unable to install the database using autorun.exe.

To manually install a database


2. Click the Install tab, and select Spotlight on Active Directory Deployment Scripts.

3. Click Next in the Spotlight on Active Directory Deployment Scripts Welcome dialog box.

IF YOU SELECT THIS PAGE APPEARS

Console The Ready to Install dialog box appears. Click Next to continue with the installation.

Note: If one or more of the software prerequisites are not present, a Requirements dialog box appears.

Spotlight Database From the Select SQL Server Location dialog box, enter the server where you want to install the database, and click Next.

Diagnostic Services From the Select SQL Server Location dialog box, enter the server where the database is located and click Next; then supply the user name and password for the service account that will start the Diagnostic Services.

Note: Service account credentials must have domain admin and local admin privileges, as well as access to the Spotlight Database.

Collector Management Console

The Ready to Install dialog box appears. Click Next to continue with the installation.

Note: If you do not have MMC 3.0 installed, you can still install the Collector Management Console, but it will not run.

Note: You cannot remotely install Diagnostic Services, Console, and Collector Management Console. You can install the Spotlight Database on a remote computer.

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Quick Start Guide

4. Click Next to accept the default installation drive and path settings, or browse to select a different destination folder. Then click OK, then click Next.

5. Click Next in the Ready to Install the Application dialog box.

6. Click the View the database deployment instructions check box to view the Release Notes which lists the order in which to run the SQL Scripts to manually install the database.


8. Provide your SQL server administrator with the SQL Scripts and their order of execution.

Uninstalling Spotlight on Active Directory

Uninstalling Spotlight on Active Directory 6.7 or earlier

If you are currently running Spotlight on Active Directory 6.7 or earlier, use Add/Remove Programs to uninstall Spotlight on Active Directory.

Uninstalling Spotlight on Active Directory 6.8.0

To uninstall Spotlight on Active Directory 6.8.0, use Add/Remove Programs to uninstalling all hotfixes, before uninstalling Spotlight on Active Directory components from all computers.

To uninstall Spotlight on Active Directory through autorun.exe



A current version of Spotlight on Active Directory is detected. The Application Maintenance dialog box appears asking to uninstall Spotlight on Active Directory from this computer.

3. Click Next to proceed to the Remove Remote Collectors dialog box.

4. If you would like to remove the remote collectors, select the check box.

5. Click Next to proceed to the Spotlight on Active Directory Uninstall dialog box.

6. Click Next to remove the application.

To manually uninstall data collectors, see Chapter 11, "Using Distributed Collection of Analysis Test Data (Collectors)" in the Spotlight on Active Directory User Guide.

Before you uninstall Spotlight on Active Directory, ensure Windows Services are closed. Otherwise, if you install a new version of Spotlight on Active Directory, Windows Services will not register successfully unless Windows Services are closed.

Also when you uninstall Spotlight on Active Directory, ensure the Event Viewer is closed. The Distributed Collector Services will not fully uninstall while the Event Viewer is open.

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Upgrading Spotlight on Active Directory 6.7 or earlier

To upgrade Spotlight on Active Directory 6.7 or earlier to 6.8.1

1. On each computer that contains an earlier version of one or more Spotlight on Active Directory components, use Add/Remove Programs to uninstall those components.

2. Install the Spotlight on Active Directory 6.8.1 components as described in “Installing Spotlight on Active Directory” on page 10, using either the Complete or Custom installation methods.

Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1

The following are prerequisites to performing a 6.8.0 to 6.8.1 upgrade:

• You must have local Administrator privileges for the computer(s) on which you are installing Spotlight on Active Directory.

• You must have a valid SQL Server login account. The SQL Server login account is used by the Web Service to contact the SQL database.

To download Spotlight on Active Directory

3. Go to www.quest.com.

4. Follow the instructions provided for product downloads.

For all components except Distributed Collectors, use the autorun.exe installer to perform this upgrade. This tool ensures that all Spotlight on Active Directory 6.8.0 software is uninstalled in the correct order, including hotfixes, before the 6.8.1 software is installed. Do not use Add/Remove Programs to perform this upgrade.

To launch autorun.exe

1. Log on to your computer using an account that has local administrative privileges.

The local administrator account must be a member of the local administrator group and the Domain Administrator group.

2. Navigate to the folder containing the downloaded installation package.

3. Double-click autorun.exe.

Before beginning any upgrade, backup your database.

Close all consoles before beginning any upgrade.

When prompted for the database location, specify the location of the existing Spotlight on Active Directory database.

Before beginning any upgrade, backup your database.

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Quick Start Guide

Spotlight on Active Directory components are upgraded in the same location as they are currently installed. If this installation is on a single computer, follow “Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1 on a single computer” on page 17. If Spotlight on Active Directory components are currently operating in a distributed environment, follow “Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1 in a Distributed Environment” on page 18.

Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1 on a single computer

Upgrade on a single computer consists of three steps:

1. Upgrade the following components: Console, Diagnostic Services, Collector Management Console. (See “To upgrade Spotlight on Active Directory components” on page 17.)

2. Upgrade Distributed Collectors. (See “Upgrading Distributed Collectors” on page 19.)

3. Upgrade Web Reports. (See “Upgrading the Spotlight on Active Directory Web Reports” on page 19.)

To upgrade Spotlight on Active Directory components

1. Launch autorun.exe from the Spotlight on Active Directory CD.


The installer detects existing software.

3. At the prompt to uninstall the current software, select Yes.

Database contents are not affected by the uninstall.




7. Select an installation drive and path settings. This must be the same directory that contained the previous version. Click Next.

8. Select Complete for the installation type. Click Next.

9. Enter the name of the SQL Server or SQL Instance where the current database is located. Click Next.

10. Enter the user name and password of the service account that has the required administrative privileges, as described in the Service Account Setup dialog. Click Next.

11. Read the warning about database backup. Click Next.

The database is aggregated as part of the installation.


Before begining any upgrade, backup your database.


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Upgrading Spotlight on Active Directory 6.8.0 to 6.8.1 in a Distributed Environment

Spotlight on Active Directory components can be installed in any order. However, the following is the preferred order of upgrade:

• Console (one or more instances)

• Diagnostic Services

• Collector Management Console

• Distributed Collectors

• Web Reports

On each computer that has one or more Spotlight on Active Directory components installed, use the following procedure to upgrade only those components that are currently installed on that computer.

To upgrade Spotlight on Active Directory components in a distributed environment



The installer detects existing software.

3. At the prompt to uninstall the current software, select Yes.




7. Select an installation drive and path settings. This must be the same directory that contained the previous version. Click Next.

8. Select Custom for the installation type. Click Next.

9. Indicate the features you want to install. Click Next.

10. In the Ready to install dialog box, click Next.


When you have performed this procedure for all Spotlight on Active Directory components, complete the upgrade of the remaining components:

12. Upgrade Distributed Collectors. (See “Upgrading Distributed Collectors” on page 19.)

13. Upgrade Web Reports. (See “Upgrading the Spotlight on Active Directory Web Reports” on page 19.)

Before begining any upgrade, backup your database.


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Quick Start Guide

Upgrading Distributed Collectors

On the Collector Management Console, the Version number and the icon to the left of the Distributed Collector name in the Installed Collectors pane are red. This means that the Distributed Collector requires an upgrade.

To upgrade the Distributed Collector

1. Click the Distributed Collector requiring an upgrade.

2. Click Upgrade <Distributed Collector name> from the Actions pane.

3. Enter the User name and Password used to execute the tests.

4. Re-enter the Password.

5. Click OK.

Upgrading the Spotlight on Active Directory Web Reports

Web reports are not required to operate core Spotlight on Active Directory functions. However, when used, Web Reports software must be upgraded to the same version as Spotlight on Active Directory in order to function properly.

To upgrade Spotlight on Active Directory Web Reports

1. Using the Add or Remove Programs utility in the Windows Control Panel, uninstall Spotlight on Active Directory Web Reports.


3. Click the Install tab, and select Spotlight on Active Directory Web Reports.




7. Enter the SQL server name and choose a method of authentication. Click Next.


9. In the Subscriptions dialog, enter SMTP Server and SMTP From Address that will send the subscription notifications. Click Next.

10. Click Next to continue the installation.


12. Restart your computer to complete the upgrade.

You can also hover the mouse pointer over the Distributed Collector name. The following message appears "The Distibuted Collector requires upgrade".

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Understanding Spotlight on Active Directory Features

Spotlight on Active Directory Topology Viewer

Spotlight on Active Directory Topology Viewer displays the configuration of your organization’s Active Directory. It gives you the tools to diagnose and repair replication, Group Policy Objects (GPOs), and time synchronization issues. You can view replication between DCs, change replication links, and run analysis tests to pinpoint key problems within your Active Directory (AD) environment.

Figure 2: Spotlight on Active Directory Live Topology Viewer

Spotlight on Active Directory Topology Viewer provides the following features.

FEATURE DESCRIPTION

Live Topology Viewer Displays the entire AD site and replication infrastructure. It visually indicates where replication, performance, and availability problems exist in the environment. Administrators can view an entire Active Directory forest at a glance, view links between AD DCs, and—with a simple green=good, red=bad paradigm—quickly locate and troubleshoot AD problems. The Live Topology View enables administrators to view the specific sections of AD on which they are focusing diagnostics and to access views by the FSMO role. Because of its easy-to-understand graphical representation of the AD environment, even first-level administrators can use this tool to determine the root cause of a problem.

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Quick Start Guide

Running Spotlight on Active Directory Topology Viewer

You can start Spotlight on Active Directory Topology Viewer from the Windows Start menu or from a command prompt.

To run Spotlight on Active Directory Topology Viewer

• Select Start | Programs | Quest Software | Spotlight on Active Directory | Spotlight on Active Directory Topology Viewer.

To run Spotlight on Active Directory Topology Viewer from the command prompt

1. Open a command prompt.

2. Go to the directory where sladtv.exe is located.

The default directory is C:\Program Files\Quest Software\Spotlight on Active Directory.

3. Type SladTV.

Analysis Tests Helps administrators to determine where to start their diagnosis. These tests allow them to analyze the core processes of Spotlight on Active Directory, enterprise-wide, to ensure that they are functioning properly. The tests automate several manual steps into a single intelligent analysis. They generate immediate feedback in the Live Topology View, and ensure that the DC status is healthy and core AD processes, such as directory and file replication and time synchronization, are working properly.

Integration with Microsoft Operations Manager (MOM 2005)

provides expanded monitoring of Active Directory, as well as a comprehensive status of key Spotlight on Active Directory processes to MOM 2005, for a consolidated view of proactive diagnostic data and performance information.

Web Reports trend analysis data over time, highlighting problem areas with key AD processes such as directory replication, DNS, and DC performance. The reports enable administrators to identify trouble areas in the organization’s AD and resolve them before they impact clients.

Integrated DNS Diagnostics Checks all the necessary conditions to determine if DNS is healthy and responsive and that DCs are properly configured to use DNS. Given the AD’s reliance on a healthy DNS, the integrated DNS diagnostics provide administrators with a single interface to ensure that both the AD and DNS are functioning properly

If you are using Spotlight on Active Directory on Windows Vista, you must have administrative privileges to run the Spotlight on Active Directory Topology Viewer.

FEATURE DESCRIPTION

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Step-By-Step Walkthrough using Spotlight on Active Directory Topology Viewer

These step-by-step walkthroughs take you through a typical scenario of running the Verify Directory Replication Health Test once and scheduling the test to run regularly with notifications (if the test fails upon completion). After installing Spotlight on Active Directory, the Topology Viewer will automatically discover your topology.

Scenario 1: Running the Verify Directory Replication Health Test Once

In this scenario, you are running the test for all selected servers on the same site. The test will timeout after ten minutes.

To run the Verify Directory Replication Health once

1. Start Spotlight on Active Directory Topology Viewer.

The viewer will automatically apply the layout of the last topology you were monitoring.

2. Right-click two specific DCs on the same site and select Detect | Directory Replication | Verify Directory Replication Health | Run Once.

3. Select Run this test for all selected servers.

4. Select the source server.

5. Click 10 for the Inter-site timeout period.

6. Click OK.

7. Click the Analysis Test Results tab to view the results of the Verify Directory Replication Health test.

8. Click the Topology tab to return to the topology view.

Scenario 2: Scheduling the Verify Directory Replication Health Test with Notifications

This step-by-step scenario allows you to schedule the Verify Directory Replication Health Test to run every morning at 8 A.M. You will also configure to allow a maximum of 30 notifications to be sent after two alarms if the test fails upon completion.

To schedule the Verify Directory Replication Health Test with notifications


The viewer will automatically apply the layout of the last topology you were monitoring.

2. Right-click two specific DCs on the same site and select Detect | Directory Replication | Verify Directory Replication Health | Schedule.

This opens the Analysis Test dialog box.

3. Select Run this test for all selected servers.

4. Select the source server.

5. Click 10 for the Inter-site timeout period.

6. Click OK.

7. Select Run every day at in the Scheduling tab and enter 8:00 A.M.

8. Select the Notifications tab in the Advanced Options pane.

9. Select the notification group you want to notify.

10. Enter 2 for the number of consecutive alarms.

11. Enter 30 for the number of maximum notifications to be sent per alarm.

12. Click OK.

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Quick Start Guide

The configured analysis test executes. If the test fails, a notification is sent to all members of the specified notification group.

Spotlight on Active Directory Diagnostic Console

Spotlight on Active Directory Diagnostic Console visually represents the flow of data from the network and through a DC using flowcharts, graphs, and icons. In this consolidated view of system status, resource bottlenecks are highlighted in yellow and red, and administrators can drill down on alerts for expert help and resolution suggestions.

Figure 3: Spotlight on Active Directory Diagnostic Console

Spotlight on Active Directory Diagnostic Console provides the following features:

FEATURE DESCRIPTION

Intuitive User Interface Allows you to identify problem areas quickly in Active Directory subsystems and take appropriate corrective action. From the Spotlight on Active Directory Diagnostic Console home page, you can view the replication traffic and response times to pinpoint and alleviate problem areas as they occur. When you need detailed information, you can drill down from this view to see in-depth graphs and reports on underlying statistics.

Expert Help Explains each process and counter on a DC, and what a raised alarm means. The help system offers suggestions on how to resolve the alarm, common solutions, and next steps. It also enables additional drilldown into more detailed Windows processes and counters through Spotlight on Windows, which is included with Spotlight on Active Directory.

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Adding a New Connection

Before you can use Spotlight on Active Directory Diagnostic Console to analyze a target server or DC, you must connect to it. If you have not previously connected to that server or DC, you must add a new connection using the Spotlight Connection Manager.

Preconfigured Thresholds Assist you in detecting problems. Diagnosing and resolving performance problems have never been easier.

Once a problem area is highlighted in the Topology Viewer, Spotlight on Active Directory enables the rapid diagnosis and resolution of that problem through the Diagnostic Console. The Diagnostic Console graphically displays the flow of data from the network through the various system processes on a DC, highlighting resource bottlenecks for quick drilldown. Alarms within the Diagnostic Console allow for right-click access to the detailed descriptions of the process, its effect on other processes, and an explanation of what is causing the bottleneck.

These thresholds have been preset by Quest’s Active Directory experts and based on customer feedback, but they can naturally be configured as required by the administrator to better suit the environment, where necessary.

Diagnostics Help isolate potential problems.

• The Spotlight on Active Directory Diagnostic Console home page depicts the flow of information between the network and Active Directory.

• The panes on the main window represent the network and processes that manipulate and control Active Directory. The event log for that computer is also displayed.

• The dataflows between the panes provide a visual display of data and information flow inside an Active Directory DC. Colors and flow rates indicate the current status of each dataflow. The faster a dataflow, the more data is being exchanged.

• The objects contained in each pane are called components in Spotlight on Active Directory Diagnostic Console. They show real-time values for such things as CPU use, AD Database Store size, number of replication partners, and last LDAP bind time. Colors are used to alert you to potential trouble areas within the system.

Drilldowns Provide detailed and extensive statistics on individual components. Drilldowns are detailed breakdowns of the underlying statistics of the selected component. The graphs assist in identifying specific problems within your system.

Alarms Provide advanced troubleshooting advice.

• Alarms are automatically generated when values of components or dataflow objects reach a certain range or threshold.

• Once these thresholds are exceeded, alarm help is available to provide suggestions and tips to assist in resolving the problem.

• When alarms are generated, the components change color according to the severity level. Alarms can be used to initiate custom processes.

Alarms in the diagnostic console are preconfigured for immediate use, processed in real time, and visually identify any major issues. For example, the Total Processor Utilization has preset alarms at 80 percent and 90 percent. At 80 percent, a medium alarm will be raised; at 90 percent, a critical alarm will be raised.

FEATURE DESCRIPTION

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Quick Start Guide

Connections appear as icons in the Spotlight on Active Directory Diagnostic Console connections pane in the Spotlight Connection Manager. If the connection icon for the system or DC to which you want to connect does not appear in the Spotlight on Active Directory Diagnostic Console connections pane, you must create a new connection, and then add it.

To create a new connection for Spotlight on Active Directory Diagnostic Console

1. Select Start | Programs | Quest Software | Spotlight | Spotlight on Active Directory.

This launches the Spotlight console and the Spotlight Connection Manager dialog box.

2. Click Spotlight on Active Directory in the Connections pane.

3. Double-click New Connection in the Spotlight on Active Directory Diagnostic Console connections pane.

4. Enter the required information as follows:

5. Click OK to open a Properties window for the new connection.

6. Enter the name of the DC or system in the Address box.

– OR –

Click to browse to the DC you want connected, and click OK.

7. Click OK to add the new connection to the list of Spotlight on Active Directory Diagnostic Console connections.

Running Spotlight on Active Directory Diagnostic Console

Once you have created a connection for the system or DC to which you want to connect, you can run Spotlight on Active Directory Diagnostic Console.

To run Spotlight on Active Directory Diagnostic Console from Windows

1. Select Start | Programs | Quest Software | Spotlight | Spotlight on Active Directory.

This launches the Spotlight console.

2. Click Spotlight on Active Directory in the Spotlight Connection Manager window.

3. Click the connection icon in the Spotlight on Active Directory Diagnostic Console connections pane that represents the system or DC to which you want to connect.

4. Click Connect.

Disconnecting Spotlight on Active Directory Diagnostic Console

Spotlight on Active Directory Diagnostic Console supports multiple connections to different systems or DCs. You can disconnect from a single system, DC, or all open connections.

To disconnect from the current system

• Select File | Disconnect.

REQUIRED INFORMATION DESCRIPTION

Select connection type Click the box and choose the type of connection you want to add from the list.

New connection name Enter a unique name you want to use for the new connection.

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To disconnect from all open connections

• Select File | Disconnect All.

Step-By-Step Walkthrough using Spotlight on Active Directory Diagnostic Console

This step-by-step walkthrough takes you through a typical scenario of viewing directory replication problems. After installing Spotlight on Active Directory Diagnostic Console, you must connect to a DC for the purposes of this walkthrough.

Scenario: Viewing Directory Replication Health

You are the network administrator for your company. When you arrive at work on Monday morning, you notice that an alarm has generated to indicate a problem with directory replication health.

To view directory replication health


2. Right-click a DC and click Launch Diagnostic Console.

3. From the toolbar, click the Replication button.

4. Click the Activity tab to view DRA Activity, NTFRS I/O Activity, and NTFRS CPU Usage.

5. Click the Queues tab to view Replication Queues, Remaining Objects, and Objects Applied per Second (the rate at which objects are applied to the database).

You can view the metrics of any of the components in the Activity tab, such as Object Applied per Second.

To view metrics of Objects Applied per Second

1. Right-click DRA Activity.

2. Select the Metrics tab.

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Quick Start Guide

Spotlight on Active Directory Web Reports

Web Reports allows you to view reports containing information that you collect and store using Spotlight on Active Directory Topology Viewer.

Web Reports is a web-based reporting tool installed on an Internet Information Services (IIS) server. Properly configured, Spotlight on Active Directory Web Reports gives you the ability to report on monitored counter data from anywhere within the network.

Figure 4: Spotlight on Active Directory Web Reports

Web Reports hosts the following two types of reports:

REPORT DESCRIPTION

Custom Allows you to build your own reports based on existing data sources. You can select fields, filters, format, grouping, and sorting options. Custom reports can be edited, depending on your security clearance within Spotlight on Active Directory Web Reports.

Preconfigured Retrieves and displays historical results stored in your database, and allow your report consumers to view data across multiple subsections of your organization. Preconfigured Reports are organized into the following categories:

• My Reports (shown only in the web browser)

• Summary Reports

• Server Health

• Directory Replication

• File Replication

• Time Synchronization

• DNS

• Group Policy Objects

• Inventory

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Installing Spotlight on Active Directory Web Reports

You can install the Spotlight on Active Directory Web Reports using autorun.exe, which is provided in the installation package.

To install Spotlight on Active Directory Web Reports


2. Click the Install tab, and select Spotlight on Active Directory Web Reports.




6. Click Next to view enter the name of the server where the Spotlight on Active Directory database resides.

7. Select the type of network authentication to use. Click Next.


9. Enter the name of the mail server that will send web report subscriptions, and the name of the user sending those subscriptions. Click Next.


Before installing Quest Spotlight on Active Directory Web Reports, ensure IIS is configured properly. See “Appendix A: Microsoft .NET Configuration Issues” on page 33 for more information.

If you are using Windows Server 2003/2003 R2, ensure the following IIS components are enabled:






If you are using IIS 7.0 on Windows Server 2008/2008 R2, ensure the following are enabled:




You can install the Web Services (IIS) role using Add Roles Wizard. To modify an existing Web Server role, access the Server Manager and select Server Roles | Web Server (IIS) | Role Services.

If you select SQL Server authentication, you must also provide the user name and password for the server account that will be used.

For distributed Web Reports installation, use SQL Server authentication.

You do not have to set up the mail server at this point. Once you have installed Spotlight on Active Directory Web Reports, you can use the Configuration button accessed through File | Subscriptions to define the required information.

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Quick Start Guide

11. Click Finish.

Uninstalling Spotlight on Active Directory Web Reports

You can uninstall Spotlight on Active Directory Web Reports through Add/Remove Programs.

Running Spotlight on Active Directory Web Reports

There are several ways to access the Spotlight on Active Directory Web Reports component.

To access the Spotlight on Active Directory Web Reports component

• Select Programs | Quest Software | Quest Spotlight on Active Directory | Spotlight on Active Directory Web Reports.

– OR –

Click the Spotlight on Active Directory Web Reports icon on your desktop.

– OR –

Open your web browser and go to http://IISSERVERNAME/SpotlightonAD/WebReport.asp.

Step-By-Step Walkthrough using Spotlight on Active Directory Web Reports

Scenario: Examining the configuration summary and activity for a DC

Use Web Reports to examine the configuration summary and activity for a specific DC.

To examine the configuration summary and activity of a specific DC

1. Select Programs | Quest Software | Quest Spotlight on Active Directory | Spotlight on Active Directory Web Reports.

2. Click Reports.

The Corporate Active Directory At A Glance dialog box appears, which provides information on activities such as Inventory, Authentication, Exchange Client Usage, Directory Changes, DNS Interaction, and Replication. You can drill down to view details on these activities on a daily or hourly basis.

3. Click the number next to Domains from the Inventory activity.

If Spotlight on Active Directory Topology Viewer was open, you must relaunch it for the Web Reports component to be recognized. Click the Web Reports tab to view a list of reports.

If you do not have a desktop icon, you can also access the preconfigured reports by opening your web browser and going to the Spotlight on Active Directory Web Reports home page at:

http://IISSERVERNAME/SpotlightonAD/WebReport.asp.

IISSERVERNAME is the server where the Spotlight on Active Directory Web Reports home page resides.

If typing in the URL for Spotlight on Active Directory Web Reports does not bring up a valid web page, ensure that ASP (Active Server Pages) is enabled on the IISSERVERNAME server. Also ensure that the necessary IIS Services are running properly on the server. Finally, check the security privileges on the web site and make sure appropriate permissions are set for administrative access to the site.

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The Inventory:Domains dialog box appears, which lists all the domains in your Active Directory forest.

4. Click a DC from the Domain Controller column.

The Domain Controller At A Glance dialog box opens showing the server configuration for that DC. You will also be able to view Processor and Memory Utilization, Authentication, Bind and Query Time, Directory Usage, Performance Alerts, and Event Log Errors.

Spotlight on Active Directory Distributed Collectors

Distributed Collectors localize data collection and processing before the data is transferred to the central Diagnostic Services. This feature supports site collection, where a distributed collector runs all tests for each DC in the site, and targeted collection where a distributed collector runs all tests for a specific DC.

The Diagnostic Services runs all tests, using a default collector, which can cause a heavy load on the host system. Distributed collectors can reduce this load by allowing other servers to share the data collection and test execution. Thus, network usage is reduced. Distributed collectors are configured to manage entire sites and/or specific servers, and run any tests against the servers in their managed list. The distributed collectors process the request, and send back only the final results to the Diagnostic Services.

Distributed collectors are installed manually or through the Collector Management Console to additional servers on the network.

Figure 5: Collector Management Console

Installing the Spotlight on Active Directory Distributed Collector

You can install the Quest Spotlight on Active Directory Distributed Collector using autorun.exe, which is provided in the installation package.

You can also view the server configuration of a DC by selecting Summary Reports | Domain Controller at a Glance.

It is recommended you install Diagnostic Services before installing Distributed Collectors.

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Quick Start Guide

To install the Spotlight on Active Directory Collector


2. Click the Install tab, and select Spotlight on Active Directory Distributed Collector.



5. Select the type of network authentication to use. Click Next.

6. Click Next to enter your user name and your password to run the distributed collector service.

7. Click Next to enter the Diagnostic Services name, Listening Port, and Collector Name where the collector will reside. Click Next


9. Click Finish.

Uninstalling Spotlight on Active Directory Distributed Collectors

You can uninstall Spotlight on Active Directory Distributed Collectors through Add/Remove Programs.

Running Spotlight on Active Directory Distributed Collectors

Distributed Collectors run as the Spotlight Collector service on the host computer. By default, the service is set to start automatically and requires no user interaction.

To view the status of all Distributed Collectors, use the Spotlight on Active Directory Distributed Collector Console that can be installed via the installation CD.

To access the Spotlight on Active Directory Distributed Collectors component

• Select Programs | Quest Software | Spotlight on Active Directory | Spotlight Collector Console.

– OR –

Click the Spotlight Collector Console icon on your desktop.

The Collector Management Console opens.

Step-By-Step Walkthrough using Spotlight on Active Directory Distributed Collectors

Scenario: Using the Collector Management Console to install a Distributed Collector

Use the Collector Management Console to install a Distributed Collector.

Specify the user name as Domain\User name.

By default, the Listening Port is 9605, and the collector name is Collector.

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To use the Collector Management Console to install a Distributed Collector

1. Open the Collector Management Console.

2. Click Install Distributed Collector from the Actions pane.

The Install Distributed Collector dialog box opens.

3. Enter the name of the distributed collector.

The name can include letters, spaces, and numbers. You cannot use special characters such as underscores.

4. Enter the host name of the server on which the distributed collector is to be installed.

If the server is in a different forest than the computer, specify the host name as Domain\user name.

5. Enter 9605 as the default listening port that collector will use to receive information.

6. Enter a user name and password to execute tests.

7. Re-enter the password.

8. Click OK.

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Quick Start Guide

Appendix A: Microsoft .NET Configuration Issues

Fixing Configuration Mappings for ASP.NET

In some Microsoft environments, you may encounter a configuration issue with Microsoft .NET which will result in Spotlight on Active Directory being unable to report information properly. The error indicates that Microsoft .NET Framework version 2.0 must be installed on the IIS server that hosts Spotlight on Active Directory Reports, and that Microsoft ASP.NET must be enabled on the virtual directory that contains Spotlight on Active Directory Reports. However, if you are sure that the Microsoft .NET Framework version 2.0 and ASP.NET are installed, you may need to repair the IIS mappings for ASP.NET.

Should you encounter this issue, the following procedure explains how to properly configure Microsoft ASP.NET.

To fix configuration mappings for ASP.NET

1. Run the Aspnet_regiis.exe utility: • Click Start, and then click Run. • In the Open text box, type cmd, and then click OK. • At the command prompt, type the following:

"%windir%\Microsoft.NET\Framework\version\aspnet_regiis.exe" -i

• Click OK.

2. Restart the IIS Service:• Click Start, and then click Run. • In the Open text box, type iisreset.• Click OK.

If the error message persists and the host IIS server is a Windows 2000 Domain Controller, see the Microsoft Knowledge Base Article:

BUG: IWAM Account Is Not Granted the Impersonate Privilege for ASP.NET 2.0 on a Windows 2000 Domain Controller with Service Pack 4

Article ID:824308

<http://support.microsoft.com/default.aspx?scid=kb;en-us;82430>

Defining Your .NET Framework Version

If you have more than one version of Microsoft .NET Framework installed on you local computer, Internet Information Server (IIS) automatically uses the most recent .NET version. Currently, Spotlight on Active Directory only supports .NET 2.0, so you may need to change the version used by IIS.

The following procedure is based on the procedure given in the Microsoft Knowledge Base article 306005.

In this path, the version represents the .NET Framework directory version that is installed on the server. You must replace the placeholder in the example with an actual version number.

33

http://support.microsoft.com/default.aspx?scid=kb;en-us;824308


To change the Microsoft .NET Framework version used by IIS

1. Click Start | Control Panel and select Administrative Tools.

2. Select the Internet Information Services (IIS) Manager.

3. Expand the Local computer | Web Sites | Default Web Site.

4. Right-click on the SpotlightonAD web application and click Properties.

5. Select the ASP.NET tab, and select .NET 2.0 from the ASP.NET Version box.

6. Click OK.

Running Reports on 64-Bit Operating Systems

Spotlight on Active Directory Web Reports can be installed on 64-bit operating systems, but IIS must be reconfigured to allow Spotlight on Active Directory Web Reports to operate correctly.

On 64-bit operating systems, you must reconfigure IIS to run in 32-bit mode. For instructions on how to do configure IIS to run either the 32-bit version of ASP.NET 1.1 or ASP.NET 2.0, see the Microsoft Knowledgebase Article 894435 (http://support.microsoft.com/?id=894435) or Spotlight on Active Directory Release Notes.

This procedure can cause application compatibility issues with other web applications installed on the same IIS Web Server so it is recommended that Spotlight on Active Directory Web Reports be run only on servers without other web applications.

Reconfiguring IIS to run in 32-bit mode can cause compatibility issues with other web applications installed on the same server. Particularly, reconfiguring IIS to run in 32-bit mode may cause compatibility issues with SQL Server 2005 Web Services. Quest does not recommend installing Spotlight on Active Directory Web Reports on 64-bit operating systems.

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http://support.microsoft.com/?id=894435

Quick Start Guide

Appendix B: Network Browsing on Windows 2008/Windows 2008 R2 If you are not able to fully browse your Windows 2008/Windows 2008 R2 network, or your product is not generating picklists of relevant networks, network browsing may not be fully enabled.

Network discovery only “turns on” fully if you enable the following services which are turned off or disabled by default:

• DNS Client

• Functional Discovery Resource Publication. If this service is stopped, network resources will no longer be published and they will not be discovered by other computers on the network.

• SSDP Discovery

• UPnP Device Host Service

• Computer browser

Without these services, network discovery will sit at “custom” and not allow you to see the networks in the pick lists.

Reboot your network if necessary.

For more information, see http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/c4e7941b-56f2-43ed-ab3c-1efc76bb1ddf.

By default, SSDP Discovery Service and UPnP Device Host Service are disabled on Windows Server 2008. Your network discovery is in Custom mode until you enable these services.

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http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/c4e7941b-56f2-43ed-ab3c-1efc76bb1ddf


TerminologyAction

A task performed by Spotlight on Active Directory Topology Viewer at the request of the user.

Action ResultsThe Action Results list contains the results of all completed actions.

ADActive Directory, directory services.

ClientA software application that requests the services, data, or processing of another application or computer (known as the server).

Collector Management ConsoleAn application that allows you to specify distributed collectors to handle test requests against specific sites or servers to reduce the load on the central Spotlight on Active Directory server.

Diagnostic ServicesA component that is responsible for managing the test execution schedule. By default, the Diagnostic Services runs all tests using a default collector.

Distributed CollectorsA feature localizes data collection and processing before the data is transferred to the central Diagnostic Services. It supports site collection, where a distributed collector runs all tests for each domain controller (DC) in the site, and targeted collection where a distributed collector runs all tests for a specific DC.

DomainA domain is a logical collection of resources. It consists of computers, printers, computer accounts, user accounts, and other related objects.

Domain Controller (DC)A server that authenticates domain logon passwords, maintains security policy, and maintains the security accounts master database for a domain.

File Replication Service (NTFRS)The part of Active Directory that deals with the replication of files. It is vital to security and Group Policy Object (GPO) maintenance that includes the file portion of GPOs. The NT File Replication Service deals with changes to files that are part of the group policy template. Good examples are logon scripts and administrative templates.

ForestA collection of one or more Windows Active Directory trees, organized as peers, and connected by transitive two-way trust relationships between the root domains of each tree.

Global Catalog (GC)A GC server is a DC that contains a subset of information about all objects within all domains of the Active Directory data store. It is used to improve performance of authentications and for sharing information between domains.

LinkA line showing a connection between two DCs.

ReplicationThe mechanism employed by Active Directory to ensure changes made to objects are propagated throughout the network.

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Quick Start Guide

ServerA computer in a network shared by multiple users.

Server InformationThe information that appears whenever the pointer moves over DCs in the Spotlight on Active Directory Topology Viewer window.

Time SynchronizationThe process by which DCs keep their time consistent across the forest.

Topology View PaneThe window where the topology view of a network is viewed. Access to a range of administrative actions is provided through a shortcut menu.

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Quick Start Guide

Third Party ContributionsSpotlight on Active Directory 6.8.1 contains some third party components (listed below). Copies of their licenses may be found on our website at http://www.quest.com/legal/third-party-licenses.aspx.

COMPONENT LICENSE OR ACKNOWLEDGEMENT

Blowfish v2 MIT 1.0

Indy Sockets 9.0.1 Mozilla Public License (MPL) 1.1

ZipMaster 1.78 GNU Lesser General Public License v2.1

Zlib zlib 1.2.3

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http://www.quest.com/legal/third-party-licenses.aspx


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Quick Start Guide

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About Quest SoftwareNow more than ever, organizations need to work smart and improve efficiency. Quest Software creates and supports smart systems management products—helping our customers solve everyday IT challenges faster and easier. Visit www.quest.com for more information.

Contacting Quest SoftwareEmail [email protected]

Mail Quest Software, Inc.World Headquarters5 Polaris WayAliso Viejo, CA 92656USA

Web site www.quest.com

Please refer to our Web site for regional and international office information.

Contacting Quest Support

Quest Support is available to customers who have a trial version of a Quest product or who have purchased a Quest product and have a valid maintenance contract. Quest Support provides unlimited 24x7 access to SupportLink, our self-service portal. Visit SupportLink at http://support.quest.com.

From SupportLink, you can do the following:

• Retrieve thousands of solutions from our online Knowledgebase

• Download the latest releases and service packs

• Create, update and review Support cases

View the Global Support Guide for a detailed explanation of support programs, online services, contact information, policies and procedures. The guide is available at: http://support.quest.com.


http://support.quest.com

http://support.quest.com

mailto:[email protected]


spotlight on active directory 681 quick start guide

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