somewhere to plant your roots” - east hartford services/ehha resident... · 2020. 1. 8. · james...

Resident Services Directory

2016—2018

546 Burnside Avenue

East Hartford, Connecticut 06108

860-290-8301

www.ehhousing.org

“ Somewhere To Plant Your Roots”

Board of Commissioners

James Kate

Chairman

♦

Prescille Yamamoto

Vice Chairman

♦

John Carella

Treasurer

♦

Hazelann B. Cook

Commissioner

♦

Kathleen Stephens

Tenant Commissioner

♦

Debra Bouchard

Executive Director

♦

Ralph J. Alexander

Legal Counsel

Management

Debra Bouchard

Executive Director

♦

Brenda Pliszka

Human Resources Director

♦

Christopher Pliszka

Director of Finance

♦

Julius Grier Facilities Manager

♦

Christine Paisley

Public Housing & Section 8 Manager

♦

Andre Dumas

Assets Coordinator

♦

Frank Healy

Information Systems Specialist

Alexis R. Aberle, BSW

Resident Services

Coordinator

Ext. 134

♦

Melissa Bolling

Leasing Site Coordinator

Ext. 105

♦

Robert Brindamour

Section 8 Inspector

Ext. 123

♦

♦

Marisol Chavez

Admissions Coordinator Ext. 135

Victoria Kettle

Section 8 Specialist

Ext. 104

Keisha Knighton

Accounts Payable

Ext. 130

Christina Rivera

Leasing Site Coordinator

Ext. 107

♦

Ilda Rosa

Accounts Receivable

Ext. 116

♦

Rosemary Rogers

Hearing Specialist

♦

Luis Velazquez

Scattered Site Coordinator

Ext. 108

Supported Staff

860-290-8301

Resident Advisory Board

Representatives

Agnes Bushey

Raymond Miller Gardens

♦

Gail Farnham

Meadow Hill

♦

Marie Fredrickson

Elms Village

♦

Gladys Monti

Rochambeau

♦

Anthony Sacco

Hutt Heights

Special thanks to these RAB members for their commitment, dedication and insight in

creating this directory.

Mission Statement

The mission of the East Hartford Housing

Authority (EHHA) is to serve the citizens of East

Hartford by providing affordable housing

opportunities in a safe environment while

revitalizing and maintaining neighborhoods and

a strong urban core. EHHA will work with the

community by forming effective partnerships to

maximize social and economic opportunities for

the low-income, very low-income and extremely

low-income families in EHHA’s jurisdiction.

EHHA’s mission shall be accomplished by a

fiscally responsible, creative organization

committed to excellence in public service.

This booklet is to be used as a guide for people seeking

services. If you have questions regarding any services

listed in this booklet, please call the agency listed or the

East Hartford Housing Authority for more information.

♦

United Way 2-1-1: 2-1-1 is Connecticut's statewide

information, referral, and crisis intervention

service. They provide up-to-date information about

agencies and programs. Their toll free number

(2-1-1) can be accessed 24 hours a day. Hearing/

Speech impaired and Multi-lingual operators are

available.

Toll Free: (800) 203-1234*

www.211us.org

Please Note: an asterisk (*) near any telephone number signifies

they have Spanish-speaking staff available

Nota: un asterisco (* ) cerca de cualquier número de teléfono signifi-

ca que hablan español. Personal disponible.

Table of Contents

East Hartford Housing Authority’s Board

of Commissioners 2

Management 3

Supported Staff 4

RAB Representatives 5

Mission Statement 6

United Way 2-1-1 7

Table of Contents 8-11

East Hartford Housing Authority’s

Emergency Preparedness Plan 12-13

East Hartford Fire Department 14

East Hartford’s Community Emergency Response

Team (CERT) 14

East Hartford Police Department 14

East Hartford Animal Control 14

Table of Contents

Action Agencies/State Offices:

Center for Medicare Advocacy (CMA) 15

Community Renewal Team (CRT) 15

Consumer Protection 15

Connecticut Alliance for Basic Human Needs

(CABHN) 16

Connecticut Office of Protection & Advocacy for

Persons with Disabilities (OPAPD) 16

Department of Children and Families (DCF) 17

Department of Developmental Services (DDS) 17

Department of Social Services (DSS) 18

Greater Hartford Legal Services 18

Statewide Legal Services 18

Support Services for Victims

of Domestic Violence 19-20

Table of Contents

Basic Needs:

Cash Assistance 21-22

Energy Assistance 23-26

Food and Nutrition 27-30

Shelters 31

Housing 31-38

Transportation 39-45

Children and Youth 46-54

Health Care:

Addiction Services 55-56

Assisted Living 57-58

Adult Day Health Centers 59

Health Clinics & Hospitals 60-61

Home Health Agencies 62-63

Health Insurance 64-66

Mental Health Services 67-69

Nursing Homes & Rehabilitative Care 70-71

Statewide HIV/AIDS Programs 72-75

Table Of Contents

Know Your Rights:

Housing Rights 76-77

Immigration Rights 78

Legal Rights 79-82

Medical Rights 83-85

Victim Rights 86

Workers Rights 87-88

Self-Sufficiency:

Adult Education 89

Employment 90-91

Transportation to Work 92

Money Management 93

Tax Information/ Filing Services 94

Veteran Services 95-96

Frequently Used Numbers 97-100

Emergency Preparedness

Disasters happen any time and anywhere. It is

important that your community, neighborhood and

families are prepared for such emergency situ-

ations. Your family will cope best by preparing for a

disaster before it strikes. Having a disaster kit, des-

ignated family gathering spot, and regular family

discussions along with practice can help house-

holds endure evacuations as well as disasters

confidently.

Supplies for Disaster Kits: Water, Food, First Aide

Kit, Tools and Supplies, Clothing and Bedding,

Special Items, along with Cash.

1. Water: Store one gallon of water per person per

day in containers that will not decompose .

Ex: soft drink bottles

2. Food: Store at least a three day supply of food

items that do not need refrigeration or prepara-

tion.

Ex: Canned meats, fruits, juices and veg-

etables , high energy food, vitamins, special diet

foods,

3. First Aid Kit: bandages, gauze pads, scissors,

tweezers, needles, moistened towelettes, antiseptic

thermometer, safety pins, latex gloves, sunscreen,

cleansing agent ALONG WITH prescribed med-

ication and other over the counter drugs.

4. Tools and Supplies: plastic eating utensils, bat-

tery operated radio, batteries, flashlight, tape,

matches, signal flare, whistle, map of area.

5. Clothing and Bedding: Three day supply of

clothes, rain gear, blankets or sleeping bag, hat and

gloves, sunglasses.

6. Special Items: Phone accessories such as wall

charger and car charger. Baby items such as for-

mula and diapers. Denture supplies and eye-

wear supplies. Entertainment items such as books

and games. Also copies of important family docu-

ments; insurance policies, passports, social security

cards, credit/bank card information, family rec-

ords and an inventory of valuable household items.

For a complete list of a Family Disaster Kit along with

local information contact The East Hartford fire

department CERT Team or the American Red Cross.

American Red Cross Connecticut Chapter:

(877) 287-3327

East Hartford Fire Department

31 School Street

East Hartford, CT 06108

860-297-7400

East Hartford’s Community Emergency

Response Team

740 Main Street


Bruce Lockwood: 860-291-7411

East Hartford Police Department

31 School Street


860-528-4401

Crime Tip line: 860-289-9134

East Hartford Animal Control

31 School Street


860-291-7572

Action Agencies

Center for Medicare Advocacy: Offers information

on Medicare, Medicaid, and related programs and

free legal advice for those who have been unfairly

denied Medicare Coverage.

Phone: (860) 456-7790

Fax: (860) 456-2614

www.medicareadvocacy.org

Community Renewal Team (CRT): Offers a wide

variety of programs from all backgrounds and

income levels. Help can involve everything from

childcare or housing to education or treatment.

Located in the Larson Center in East Hartford.

Hartford Main Office: (860) 560-5600

East Hartford: (860) 282-0284

www.crtct.org/en/

Consumer Protection: Fraud Hotline, report fraud and scams. Protect Connecticut citizens from fraud, unfair business practices and physical injury from unsafe goods or services.

1-(860) 713-6050

www.ct.gov/dcp

Connecticut Alliance for Basic Human Needs

(CABHN)

The Connecticut Alliance for Basic Human Needs (CABHN) is a statewide network of social service providers, advocates, faith based organizations,

and individuals concerned about issues affecting families and communities with low-income throughout Connecticut. CABHN provides community education, supports advocacy efforts and promotes legislative policies while elevating the voices of people in poverty.

Nancy Boone, (860) 904-5534, [email protected]

Larcc.org

Connecticut Office of Protection & Advocacy for

Persons with Disabilities (OPAPD)

This agency was created to safeguard and advance the civil and human rights of people with disabilities in Connecticut. They provide information and referral, advocacy services, offers legal assistance to those that experience discrimination and provides education, information and training on disability rights to policy makers.

(860) 297-4300

www.ct.gov/opap

mailto:[email protected]

Department of Children and Families (DCF):

Information on reporting abuse and neglect, foster and adoptive parenting counseling, mentoring, parent and grandparent classes, and other related services

Hartford Office: (860) 418-8000 Manchester Office: (860) 533-3600

www.ct.gov/dcf To report immediate suspicious child abuse or

neglect call the Child Abuse and Neglect Hotline: 1 (800) 842-2244

Department of Developmental Services (DDS): Provides services to individuals with developmental disabilities and their families. Offers services for: aging, autism, birth-to-three, family support, guardianship, physiological, and other related services.

Hartford: (860) 418-6000 Toll Free: 1 (866) 737-0330

www.ct.gov/dds

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Department of Social Services:

Offers assistance with food/nutrition, healthcare, support for children, housing/shelter, financial aide (TFA), employment services, community and social services. Residents of East Hartford report to Manchester DSS.

Toll Free : 1 (855) 626-6632 Hearing/Speech Impaired: 1 (800)842-4524

Www.ct.gov/dss

Greater Hartford Legal Aid: Provides free legal

services to low-income people in Hartford County

for housing, entitlements, protective services and

resident/patient rights.

(860) 541-5000

www.ghla.org

Statewide Legal Services: Assists low-income

persons with referrals for non-criminal legal

problems

1(800) 453-3320

From Middletown and Hartford: (860) 344-0380

Slsct.org

Support Services for victims of Domestic Vi-

olence:

Connecticut Coalition Against Domestic Vi-olence (CCADV):

Connecticut Coalition Against Domestic Violence

(CCADV) is the state’s leading voice for victims of

domestic violence and those agencies that serve

them. This organization oversee Connecticut’s 18

domestic violence service agencies that provide crit-

ical support to all victims including Men, Women,

Youth and Teens, Older Adults, Military & Veter-

ans, LGBTQI, Individuals with Disabilities, Immi-

grants and Refugees and for Communities of Color.

For more information about the CCADV, please call

them in their Wethersfield Office.

Phone: (860) 282-7899

Toll free (CT only): (800) 281-1481

For immediate services & support, contact:

Statewide Hotline 1 (888) 774-2900 English

Statewide Hotline in Spanish 1 (844) 831-9200

Local 24 Hour Hotline (860) 527-0550

http://www.ctcadv.org/about-ccadv/our-members-map/

http://www.ctcadv.org/about-ccadv/our-members-map/

Interval House: The Interval House offers

programs that includes Emergency Shelter for Men,

Women and Children, Safety Planning, Support

Groups, Counseling, Children’s Programs, Victim

Advocacy, Court Services, Information and Referral

and Community Education & Outreach. For more

information, contact the Statewide Hotline or if

living in Hartford County, contact the local hotline.

Statewide Hotline 1 (888) 774-2900 English

Statewide Hotline in Spanish 1 (844) 831-9200

Local 24 Hour Hotline (860) 527-0550

Basic Needs

Cash Assistance

Department of Social Services (DSS): The State

Administered General Assistance (SAGA) program

offers cash assistance to those unable to work for

medical reasons and to families that do not meet

the requirements of the Temporary Family

Assistance (TFA) program. Applications can be

submitted in person in the Manchester office or via

mail or internet.

In person: 699 East Middle Turnpike

Manchester, CT 06040

Mailing address: DSS ConneCT Scanning Center

P.O. Box 1320 Manchester, CT 06045

By phone:1 (855) 626-6632

By internet: www.ct.gov/dss/apply

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCN6jkq_inMkCFcadiAodCtYDwg&url=http%3A%2F%2Fwww.healthandwelfare.idaho.gov%2FFoodCashAssistance%2FCashAssistance%2FCashAssistanceforFamilies%2Ftabid%2F172%2F

Social Security-Old Age, Survivors and

Disability Insurance (OASDI): A federal program

for the disabled and retired as well as for survivors

of a deceased wage earner. For a full list of

qualifying requirements you can go online or call

the Social Security Administration.

East Hartford: 1 (866) 706-6759*

National Toll-Free :1 (800) 772-1213*

www.socialsecurity.gov

Supplemental Security Income (SSI): A federal

income program for the disabled, blind and aged.

Recipients may receive both Social Security and

SSI if qualified for both. Flat monthly payments are

issued to eligible participants. For a full list of qual-

ifying requirements you can go online or call the

Social Security Administration.

East Hartford: 1 (866) 706-6759*

National Toll-Free :1 (800) 772-1213*

www.socialsecurity.gov

Energy Assistance

Connecticut Energy Assistance Program (CEAP):

This federally-funded programs is designed to help

low-income households (individuals & families) pay

their winter heating bills including oil, natural gas,

electricity, propane, kerosene, coal and wood. This

program is administrated by the Department of

Social Services and coordinated by Community

Action Agencies. Applications are opened in

August.

1 (800) 842-1132

www.ct.gov/staywarm

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjIzvnf9ZXKAhVJdD4KHZCDA0kQjRwIBw&url=https%3A%2F%2Fwww.uwsect.org%2Fhomeheating&bvm=bv.110151844,d.dmo&psig=AFQjCNGYrZKYIQmxP0ivkZrRL77Y0m9nfQ&ust=145219489488918

Energy Conservation Loan Program (ECL): The

ECL and the Multifamily Energy Conservation Loan

Program (MEL) provide financing at below market

rates to single family and multi-family residential

property owners for the purchase and installation

of cost-saving energy conservation improvements.

The program is administered by the Connecticut

Housing investment fund, Inc. (CHIF) with funding

from the Connecticut Department of Housing

(DOH).

CHIF 121 Tremont Street

Hartford, CT 06105

(860) 233-5165

www,chif.org

Matching Payment: Eversource energy’s Matching

Payment Program provides year-round electric and

gas service and possible forgiveness of back

balances to eligible electric and gas heating

customers who have past-due balances. Contact

Eversource or 211 to apply.

Electric Customers: 1 (800) 286-2828

Gas Customers: 1 (800) 438-2278

www.eversource.com

New Start: This program is designed to give a fresh

start to customers whose income is at or below 60

% of the federal income guidelines and have a past-

due balance of $100 or more on an Eversource bill.

For more information, please contact Eversource.

1 (800) 286-2828

Operation Fuel: This program offers crisis funding

to eligible individuals thorough a local fuel bank. In

addition to providing clients with crisis funding, the

network of fuel banks also provides referrals for

both long-term and immediate solutions. Services

may include budget counseling, consumer credit

counseling, referrals to food pantries and referrals

to legal aid counseling.

Contact United Way 2-1-1 for more information

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Winter Protection: This plan protects customers from service shutoff during the winter months, if their household income is at or below 60 % of the state median income, or they receive public income assistance.

Electric Customers: 1 (800) 286-2828

Gas Customers: 1 (800) 438-2278

www.eversource.com

Food & Nutrition

Cooperative Extension Food Services: This pro-

gram through the University of Connecticut offers

group and individual nutrition education, including

individual dietary analysis, nutritious meal

planning and preparation, and safe food storage

and handling.

UCONN West Hartford Campus

(860) 570-9010

(860) 570-9061*

East Hartford Emergency Food Bank: The Town

of East Hartford Health & Social Services oversees

the Emergency Food Banks which are scattered

throughout the town. For more information, please

contact Social Services.

(860) 291-7295

www.easthartfordct.gov

Foodshare: Foodshare Mobile Pantry visits five

locations in East Hartford: Hockanum Park

Complex, Veterans Terrace Complex, , St. Isaac

Jogues Church in Mayberry Village, St. John’s

Episcopal Church and Summerfield Townhouses.

To obtain a schedule or for more information, you

can contact the following:

Town of East Hartford Social Services

(860) 291-7295

East Hartford Housing Authority

(860) 290-8301 Ext. 134

Foodshare: (860) 286-9999

Meals on Wheels: Meals are delivered to

homebound residents age 60 and older. Program

guidelines may vary.

Community Renewal Team (CRT)

(860) 560-5825

Visiting Nurse & Health Services of CT

(860) 872-9163

Senior Community Lunch Café: The South End

Senior Center in East Hartford offers noon-time

meals to residents age 60 and older. In order to

attend, individuals must reserve their meal one

week in advance. For more information, please

contact the Senior Center.

(860) 569-5654

Saint John’s Parish Hall (Friendship Center): Of-

fers fully balanced hot meals to the general public

four days a week: Monday, Wednesday and Friday

at 5:30 p.m. and Sunday at 2:00 p.m. For more

information please contact the Friendship Center.

(860) 528-1474

Special Supplemental Nutrition Program for

Women, Infants and Children (WIC): This

program serves to safeguard the health of low-

income women, infants and children up to age 5

who are at nutritional risk by providing nutritional

assessment and education, referrals to health care,

and nutritious foods to supplement diets.

(860) 528-1458

Supplemental Nutrition Assistance Program

(SNAP): The State of Connecticut Department of

Social Services administers the U.S. Department of

Agriculture’s SNAP. Individuals who qualify can

use their SNAP benefits at grocery stores and

Farmer’s Market locations. People can apply for

SNAP by mail, online or at DSS offices in person.

Individuals who live in East Hartford should apply

at the DSS in Manchester. For more information,

please contact Infoline 211. EHHA tenants can also

contact their Resident Services Coordinator (RSC)

for assistance:

(860) 290-8301 Ext. 134

Shelters

Emergency Shelters: The Department of Housing

administers funding for Emergency Shelters to

provide shelter and case management services to

homeless individuals at least 18 years old or

emancipated minors and families. For more

information, contact United Way at 2-1-1.

Housing

Community Renewal Team (CRT): Helps individ-

uals and families who think they may be losing

their homes or apartments. Tenants learn about

their rights in the eviction process. Residents from

Hartford county can get help to avoid eviction or

foreclosure. CRT offers mediation, back rent or

mortgage payments and mortgage modifications. To

Apply contact the following office for an intake

screening:

CRT Foreclosure Prevention Program

395 Wethersfield Avenue, Hartford, CT

(860) 560-2694

www.crtct.org

East Hartford Housing Authority: Offers low-

income affordable housing opportunities to the

general public. For more information, contact the

housing authority.

(860) 290-8301

www.ehhousing.org

Habitat for Humanity: This program founded in

1976, helps low-income families obtain decent, safe

and affordable housing. Those applying must be

willing to partner with this organization and abide

by their requirements as well as assist in building

their own home. For more information, contact the

Hartford Area Habitat for Humanity.

Hartford Area Habitat for Humanity

P.O. Box 1933

Hartford, CT 06144

(860) 541-2208 Ext. 101

www.hartfordhabitat.org

www.habitat.org

Homeowners Tax Relief Program: This program is

available to individuals with disabilities and older

adults over the age of 65 who meet the income

guidelines. Application period is February 1st to

May 1th of each year. To apply or obtain additional

information about this program, contact Social

Services in the East Hartford Town Hall.

(860) 291-7295

www.easthartford.ct.gov

Housing Education Resource Center (HERC):

This agency assists tenants and landlords with

housing questions. Information on discrimination,

eviction, leases, rent increases, first-time home

ownership programs and mediation is also

available.

(860) 296-4372 or (860) 296-4242

www.herc-inc.org

Private Subsidized Housing: The town of East

Hartford has four private apartment complexes that

offer subsidized housing to older adults and/or

individuals with disabilities.

Hartford East Apartments (860) 289-6511

St. Elizabeth’s Apartments (860) 569-1822

St. Mary’s Apartments (860) 528-5859

Willow Arms Apartments (860) 568-1000

Rapid Re-housing Program: This is a statewide

housing initiative that is a combination of housing

relocation, stabilization services and financial

assistance, if necessary, to help homeless

individuals and families, or individuals and families

at imminent risk of becoming homeless, quickly

transition into permanent housing and achieve

housing stability.

For more information, Contact United Way at 2-1-1

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Renters Rebate Program: This program is

available to individuals with disabilities ages 18 and

older and older adults who meet income eligibil-

ity guidelines. The application period is from May

15th to September 15th of each year. To apply,

contact Social Services in the East Hartford Town

Hall.

Social Services

740 Main Street, East Hartford, CT 06108

(860) 291-7295


State Rental Assistance Payment (RAP) Program:

This program assists very low-income families

and individuals to afford decent, safe and sanitary

housing in the private market. Once recipients

qualify for a RAP certificate from the Department

of Housing, they must find their own housing unit

where the owner agrees to rent under the program.

State of Connecticut

Department of Housing

303 Hudson Street, Hartford, CT 06106

(860) 270-8262

www.ct.gov/doh

Section 8 Housing Choice Voucher Program

(HCV): This program is the federal government’s

major program for assisting very low-income

families to afford decent, safe and sanitary housing

in the private market. Participants are able to find

their own housing, including apartments, town-

houses and single family homes. The participant is

free to choose any private rental housing that

meets the requirements of the program. HCV’s are

funded through the Department of Housing and

Urban Development (HUD) and are administered in

Connecticut by over 40 public housing agencies

(PHA). To apply for section 8, contact any housing

authority in the town you wish to reside. You can

obtain more information about section 8 from any

PHA, HUD or the Department of Housing (DOH).

www.ehhousing.org or (860) 290-8301

portal.hud.gov or (860) 240-4800

www.ct.gov/doh or (860) 270-8262

Security Deposit Guaranty Program: This

program provides a guarantee to landlords of up to

two month’s rent. The following individuals and

families are eligible to apply: Individuals and fam-

ilies residing in emergency shelters (including do-

mestic violence shelters); individuals and fami-

lies holding a newly issued DOH Section 8 Housing

Voucher or a newly issued DOH Rental Assistance

Program (RAP) Certificate and a holder of a DOH is-

sued Section 8 Housing Voucher or DOH issued

RAP Certificate forced to move due to lead paint or

whose residence failed housing quality stand-

ards inspection when that failure was the owner’s

responsibility and the owner refused to correct the

conditions. Additional eligibility requirements

also apply. To find out more information,

contact the United Way.

United Way 2-1-1

www.211us.org

U.S. Department of Housing and Urban Develop-

ment (HUD): HUD’s mission is to increase home-

ownership, support community development and

increase access to affordable housing free from

discrimination. Programs include: Rental

Assistance through Housing Choice Vouchers, Low-

Income Public Housing and Housing for older

adults, individuals. persons with disabilities and

families. Information is available from the following

resources:

Department of Housing (DOH)

(860) 270-8000

Department of Social Services (DSS)

(860) 424-5031

Connecticut Housing Finance Authority (CHFA)

(860) 721-9501

Hartford HUD Office

1 Corporate Center, 20 Church Street

10th Floor, Hartford, CT 06103

(860) 240-4800

www.hud/gov

Transportation

ACE Taxi Service: Provides transportation to the

general public. To obtain more information, view

their website or contact them by phone.

http://ace-taxi-service.com

(860) 244-9999

American Disability Act (ADA) Transportation):

The Greater Hartford Transit District (GHTD)

provides ADA bus transportation for individuals

with disabilities that are unable to travel on CT

Transit busses. Registration is required and can

take up to four weeks or more to process.

Individuals who want to apply can do so online, by

telephone or by mail. Applications are also

available at the East Hartford Senior Center and

the East Hartford Housing Authority.

www.ctada.com

(860) 247-5329 Ext 3100

ADA Applications

GHTD One Union Place

Hartford, CT 06103

AMRIDE: This program provides a personal driver

to take you on errands or to doctor appointment

utilizing your vehicle. The cost is $30.95 per hour

(mention Way To Go CT for this special pricing).

For more information, visit the website or contact

by telephone.

Amyotrophic Lateral Sclerosis (ALS)

Association: This service transports people

receiving treatment for ALS with a dual cancer

diagnosis to treatment at no cost.

webct.alsa.org

(877) 257-2281

American Red Cross Road to Recovery: This

program offers transportation to anyone receiving

treatment for cancer related disease and are unable

to drive themselves at no cost.

www.cancer.org

(800) 227-2345

Connecticut Transit (CTTRANSIT): CTTRANSIT

offers bus routes to the general public. Many local

routes operate 7 days a week, 365 days a year

serving 26 towns in the Capital Region. All

CTTRAMSIT buses have wheelchair lifts or ramps

for access by persons with disabilities. Updated

schedules, fares and maps can be found on their

website or the Way To Go CT website.

www.cttransit.com/RoutesSchedules/search.asp.

www.waytogoct.org

Customer Service

(860) 525-9181 Monday - Saturdays

6:30 a.m. - 6:30 p.m.

Sundays and Holidays from 7:00 a.m. - 6:00 p.m.

TTY/TDD (860) 727-8196

Dial-A-Ride (DAR): This program provides rides to

East Hartford residents ages 60 and older and to

individuals with disabilities Monday - Friday 8:30

a.m. to 4:00 p.m. Phone registration is required and

there is no fee to use the program. Visit their website

or contact them for more information.

hvcchelps.org

(860) 870-7940

Disabled American Veterans (DAV): This service

transports veterans to and from the Newington VA

for treatment and other appointments at no cost. For

more information, visit their website or contact them

at the phone number listed below.

www.dav.org

(860) 667-6759

Freedom Ride Taxi Voucher: This is a prepaid

reduced fare voucher program, which offers a 50%

discount from the normal taxicab rate. It is available

to ADA eligible passengers who need transportation

beyond the traditional ADA paratransit service area

and hours or for same-day service.

www.hartfordtransit.org/freedom-ride.html

(860) 247-5329 Ext. 3100

Greyhound: Provides transportation to more than

2,400 service locations in North America. For more

information view their website or contact them by

phone.

www.greyhound.com

(800) 231-2222

Latino Community Services: This provides

transportation to all people living with HIV/AIDS to

medical appointments in the in the GHTD vans or

by Ambassador Wheel Chair Services at no cost.

Please call and visit their website for more

information.

(860) 296-6400 Ext.225

lcs-ct.org

“Leave The Driving To Us” Taxi Service: This

program provides private taxi service to/from

Wethersfield for town in North Central Connecticut.

Folding wheelchair service available. For more in-

formation, please contact them by telephone.

(860) 965-7863

Logisticare: This provide taxi transportation to

individuals on Medicaid to medical appointments at

no cost. Please call Logisticare for more information

or visit their website.

(866) 258-9895

www.logisticare.com

Manchester Cab: Provides taxi transportation to

the general public. Can accommodate folding

wheelchair however, the individual must be able to

transfer from wheelchair to car seat. Contact the

company directory for more information.

(860) 643-1441

TransitNet: This website is for people with

disabilities, older adults, caregivers and providers

who want to learn more about what transportation

options are available for them in CT. Visit the web-

site or call for more information.

(860) 381-0514

www.transitnet.info

Yellow Cab: Provides transportation to the general

public. Wheelchair accessible transportation if nec-

essary. View the website or contact the company

directly for more information.

www.theyellowcab.com (860) 666-6666

UBER: Uber uses their smartphone application to

connect passengers with drivers of vehicles for hire.

Customers use the app to request rides and track

their reserved vehicle’s location. No wheelchair ac-

cessible vehicles available.

www.uber.com

Sign up using the following link and get your first

ride free.

www.uber.com/invite/uberWayToGoCT

Way To Go CT: This program was created to help

people with disabilities, older adults, veteran’s and

low-income individuals to navigate transportation

options by creating a point of access for all services

available in the north central Connecticut. Contact

the Regional Mobility Manger for more information.

www.waytogoct.org

Danielle Herbert (860) 667-6207 Ext. 17

Children and Youth

Birthright: A emergency pregnancy service for any

female concerned with her pregnancy. Provides free

pregnancy tests, friendship counseling, practical

support, and community resource information. All

services are free and confidential.

National Hotline: 800-550-4900

East Hartford: 860-290-8800

Manchester: 319 Main Street

Bureau of Child Support Enforcement (BCSE):

This program locates absent parents, establishes

paternity, establishes and modifies orders of

support, and collects and distributes child support

payments. Child support services are available to

both custodial and non-custodial parents,

regardless of their income. To apply for services

contact the Department of Social Services office

nearest you. For information call toll-free or visit

the DSS website.

1-(800)-228-5437

Www.ct.gov/dss/childsupport

Connecticut Birth to Three System: Statewide

early intervention system for infants and toddlers

with significant delays or disabilities who are under

the age of three. Low-income families receive

service at no cost for families with an annual

income of 45,000 or more cost will be on a sliding

scale.

Toll Free: (800)-505-7000

www.birth23.org

Connecticut Medical Home Initiative (CMHI):

Promotes family-centered, community-based,

culturally competent, coordinated care for children

with or at risk for disabling conditions. Limited

funding is available for approved medical goods

and services.

Child Development Infoline: (800)-505-7000*

Connecticut Children's Medical Center:

(877)-835-5768

Child Abuse and Neglect CARELINE: The

department of Children and Families (DCF) is

legally responsible for protecting children and

youth from abuse, neglect, abandonment and

exploitation. Services include family assessment,

treatment planning, counseling, intensive family

preservation, temporary emergency shelter, home-

makers, parent aides, parenting classes, child care

aid to unwed mothers, and foster care and

adoption. For more information contact the offices

below.

Hartford DCF (860)-418-8000*

Manchester DCF (860)-533-3600*

Connecticut Parent Advocacy Center: A

state-wide nonprofit organization that offers

information and support to families of children

with any disabilities or chronic illness, age birth

through 26. All of the services and programs

offered by the center are free for parents.

(860)-739-3089

www.cpacinc.org

Children, Youth and Family AIDS Network of

Connecticut (CYFAN): Offers HIV/AIDS primary

care services, coordination of the Perinatal HIV

Transmission Project, medical case management

services, mental health services and support

groups for infected and affected children, youth

and their families. Community health centers

participating in CYFAN also administer

comprehensive, culturally competent HIV/AIDS

outreach services to provide appropriate linkages to

care for youth between the ages of 13-24.

For more information, call the CYFAN Program

Coordinator.

(860) 667-7820

East Hartford Child Plan: Offers a variety of

programs and services that aim to better assist

children and families, including the following:

parent programs, after school programs, first aide/

CPR for childcare providers, and other family

events.

(860)-291-1741

www.childplan.org

East Hartford Parks and Recreation: Located at

50 Chapman Place in the lower level of the Cultural

Center, this department offers a wide variety of

activities and services for children, youth and

teenagers such as indoor and outdoor sports, Fun

Days School Vacation camps, babysitting training,

dances and more. For more information, call the

department or go to their website.

(860) 291-7160


East Hartford Youth Services: The Department of

Youth Services provides positive learning

experiences for youth that will promote a sense of

self worth and community involvement. The

department also advocates for youth issues on a

local, regional and state-wide level. Services include

therapeutic counseling, several positive youth

development programs and outreach services to

help meet the needs of East Hartford’s youth and

their families.

(860) 291-7179


East Hartford YMCA: This organization provides a

wide variety of programs and services to the

general public such as Child care, Health and

Fitness, Arts and Humanities, indoor and outdoor

sports, camps, etc. For more information, contact

the Center.

(860) 289-6612

Healthy Start: Support and promote positive

maternal and neonatal health outcomes through

Medicaid enrollment. Provides safety screenings,

depression screens as well as intensive case

management in severe cases. Assistance is also

available for undocumented pregnant immigrants.

Income of mothers must be around 30,000 or less

per year for a family of one and 58,000 or less for a

family of four.

Toll-Free: 2-1-1

InterCommunity: This agency offers a wide variety

of services, from primary health care to behavioral

health and addiction services to the general public

of all ages. For more information, contact the agen-

cy directly or visit their website.

(860) 569-5900

www.intercommunityct.org

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCLiX3fbZnMkCFcmdiAod0_8NkA&url=http%3A%2F%2Fwww.mdsi.org.au%2Fwhat-we-do%2Ffamily-services&bvm=bv.107763241,d.cGU&psig=AFQjCNEyipFDKMmeuUemaKYQWeP6Ci3OCw&ust

John S. Martinez Fatherhood Initiative: This

statewide programs led by DSS helps fathers’ to be

fully and positively involved in the lives of their

children. Services include job readiness parenting

classes, support groups and individual counseling.

Families in crises: (860) 727-5810

Community Renewal Team (860) 761-7919

Village for Families & Children

(860) 297-0521

Planned Parenthood: Offers a wide range of

reproductive services for women and men of all ag-

es. Services include FDA approved birth control,

pap tests, breast exams and STD tests. A sliding

scale is based on your income however they accept

many insurance plans.

Toll-free: (800)-230-7526

Hartford: 1229 Albany Avenue

Manchester: 319 Main Street

True Colors: This organization provides programs

and services for sexual minority youth and family

services. Their programs empowers youth, builds

cultural competency and advocates for systemic

change.

(860) 232-0050

www.ourtruecolors.org

2-1-1– Child Care: 2-1-1– is staffed by early

childhood specialists who access an up-to-date

computerized database of licensed family day care

homes, day care centers and summer camps.

Specialists inform individuals about child care

options and openings near their home or workplace

and can refer them to additional regional resource

agencies. Call 2-1-1 or visit their website for more

information.

www.211childcare.org

Health Care

Addiction Services

Connecticut Community for Addition Recovery

(CCAR): CCAR is a volunteer agency promoting

recovery through volunteering in communities.

Volunteers maintain their own recovery by giving

back and supporting CCAR’s peer supportive

services. CCAR has Recovery Community Centers,

a Telephone Recovery Support Program, has

resources on Recovery Housing and Employment,

etc. For more information, contact them by phone.

Toll Free 1 (800) 708-9145 Local (860) 244-2227

InterCommunity: Located in East Hartford, this

agency offers a wide variety of services, including

Addition Services such as Residential and

Out-Patient treatment, Recovery Support Programs

such as employment and counseling and other

resources. Visit the agencies website or call for

more information.

(860) 569-5900


Institute of Living (IOL): Founded in 1822, the

IOL was one of the first mental health centers

created in the United States, and the first hospital

of any kind in the State of Connecticut. Becoming a

division of Hartford Hospital in 1994,The IOL

remains one of America’s leading not-for-profit

centers for comprehensive patient care, research

and education in the fields of behavioral,

psychiatric and addition disorders.

(860) 545-7200

Wheeler Clinic: Located in Plainville, this agency

offers a wide variety of services including substance

abuse counseling for individuals and older adults,

as well as gambling addiction and mental health

counseling in Plainville, Hartford, Manchester, East

Hartford and other locations. They also have a

helpline that can be accessed 24 hours per day and

365 days per year.

Plainville Office (860) 793-3500

Help Line in Greater Hartford

(860) 524-1182

In Central Connecticut

(860) 747-3434

Assisted Living

Atria Hamilton Heights: This facility is located in

West Hartford and offers independent as well as

assistive living. Among it’s many amenities, the

facility is also pet friendly. Contact Atria or visit

their website for more information.

(860) 787-5009

www.atriaseniorliving.com

Arbors at Hop Brook: This facility located in

Manchester is a Continuing Care Retirement

Community (CCRC) meaning that it allows

individuals to live on an independent basis and add

assistive services as you age in place. For more

information, contact the facility directly or visit

their website.

(860) 647-9343

www.arborsct.com

Brookdale of South Windsor: This facility provides

assistive living and also specializes working with

Alzheimer’s and Dementia individuals. In addition

to a wide variety of services offered, individuals are

also allowed to keep their pets.

(860) 222-0373

Herbert T. Clark House: Located in Glastonbury,

the Herbert T. Clark House offers low-income af-

fordable apartments and assistive living for older

adults who need assistance with activities for daily

living (ADL). Services include housekeeping, laun-

dry service, transportation, social and recreational

opportunities, healthy meals and more.

(860) 652-7623

(860) 652-7624

www.glastha.org

Seabury: Considered to be an active life

community, this 66 acres facility is located in

Bloomfield. It offers independent living, assistive

living and long-term care options. The list of

amenities is too long to mention. For detailed

information, contact Seabury or visit their website.

(860) 286-0243

1 (800) 340-4709

www.seaburylife.org

The Retreat: Located on Retreat Avenue across

from Hartford Hospital, this facility offers low-

income housing. The building has 100 apartments

including efficiency and one bedroom units. Each

apartment has their own bathroom, kitchen, heat

and air conditioning. All units are handicapped

accessible. For more information, call the Retreat.

(860) 560-2273

Adult Day Health Centers

Day-Break at Hartford: Located on South Whitney

Street, the center offers a wide variety of services for

older adults including meals, transportation, social

activities and much more!

(860)523-0108

Juniper House: Offers Adult Day Care in Elwood,

Hartford and New Britain. In addition to meals,

transportation, exercise and social activities, they

also offer computer classes, health screening and

cooking classes.

(860) 523-1418

Senior Care: This Adult Day Care facility located in

East Hartford offers meals, transportation,

recreational activities, medication administration

and assistance with activities of daily living (ADL).

For more information, contact Senior Care.

(860) 568-9692

Health Clinics & Hospitals

Concentra Urgent Care: Located on Main Street in

East Hartford, this facility offers occupational and

urgent medical care along with physical therapy

and wellness services. For more information please

call Concentra.

(860) 289-5611

First Choice Health Center: This center offers

Medical, behavior health and dental services and is

even open on Saturdays! Located on Connecticut

Boulevard, First Choice also offers podiatry,

optometry and pediatric services. Contact the center

for more information or visit their website.

(860) 528-1359

www.ehchc.org

Hartford Hospital: Located on Seymour Street, this

hospital has over 7,000 professional staff members

including a wide variety of specialty physicians and

is the only hospital in the area that has Life Star air

transportation.

(860) 545-5000

www.harthosp.org

Saint Francis Hospital & Medical Center: Opened

as a two-room hospital in 1897 by the Sisters of

Saint Joseph of Chambery, in 1990 Saint Francis

became affiliated with Mount Sinai Hospital, the

first Catholic and Jewish hospital affiliation in Unit-

ed States history. Saint Francis is New Eng-

land’s largest Catholic Hospital with 617 beds.

(860) 714-4000

www.saintfanciscare.com

School-Based Health Centers (SBHC): SBHC’s are

located on the grounds of schools and are licensed

out-patient facilities that offer primary preventive

health and mental health and in some cases oral

health services for students in grades Pre-K through

12.

East Hartford High School (860) 622-5200

East Hartford Middle School (860) 622-5600

Silver Lane Elementary (860) 622-5500

Mayberry Elementary (860) 622-5720

Hockanum Elementary (860) 622-5440

Home Health Agencies

Companions and Homemakers: Located in

Glastonbury, this agency offers home care and

home health services to thirteen towns, including

East Hartford and has been in business for over 20

years . For more information, contact the agency

directly.

(860) 657-4166

Masonicare Partners Home Health & Hospice:

Provides services to the general public such as

home health aides, nurses, therapists as well as

hospice in your home or a facility. For more

information, please call or visit their website.

(860) 528-2273

Nursing Services Incorporated (NSI): A family

owned business since 1980 and located off of Main

Street in East Hartford, this agency provides a full

rage of services including skilled nursing, ther-

apeutic programs, home health aides, com-

panions and live-in aides & respite care.

(860) 568-8881

www.nursingservicesinc.com

Second Chance Home Care: This agency provides

affordable, personalized in-home care for all ages.

Located on Burnside Avenue in East Hartford,

services include companion services as well as

live-in companions, homemakers, housekeepers,

personal care attendants and care for kids. Call or

visit their website for more information.

(860) 263-8259 or (860) 818-8075

SecondChanceHomeCare.com

Visiting Nurse & Health Services of CT (VN&HS):

For more than 90 years, this agency has been

providing skilled health care services in 25 different

communities throughout eastern and north central

Connecticut.

(860) 872-9163

Health Insurance

Access Health CT: This is Connecticut’s official

health insurance marketplace. It offers Connecticut

residents and small employers a rage of qualified

health care coverage options (Obamacare). On this

website you can see if you are eligible for a Qualified

Health Plan (QHP) or Husky A and D or Husky B-

CHIP. The annual open enrollment is from

November 15, 2015 to February 15, 2016. For more

information, call the toll-free number or visit their

website.

1 (855) 805-4325*

www.accesshealthct.com

CHOICES: The Connecticut Health Insurance

Assistance, Outreach, Information, Counseling and

Eligibility Screening (CHOICES) program offers free,

unbiased information, referrals, and assistance to

persons on Medicare, caregivers and persons 60

years of age and older, through the North Central

Area on Aging (NCAAA). CHOICES counselors helps

individuals with health insurance options including

Medicare, Managed care (HMO), Medicare Part D,

the Low-Income Subsidy (LIS), the Medicare Savings

Program (MSP) and Medigap policies. The Resident

Services Coordinator (RSC) at the East Hartford

Housing Authority is a CHOICES Counselor and will

assist housing authority residents with medical

options. Call the RSC or NCAAA for more

information.

Alexis R. Aberle, BSW, RSC

(860) 290-8301 Ext. 134

NCAAA

(860) 724-6443

Medicare Assignment Program (ConnMAP): This

program is for lower-income elders who meet

residency requirements and are enrollees of

Medicare Medical Insurance Part B. ConnMAP

ensures that health care providers who agree to

treat individuals will not charge more than Medicare

-approved rates for services covered by Medicare

Part B.

Toll-Free 1(800) 443-9946

Medicare Savings Program (MSP): There are three

MSP that help eligible individuals pay for their Med-

icare Part B premiums. They are the Qualified Medi-

care Beneficiary (QMB), The special Low In-

come Medicare Beneficiary (SLMB) and the Ad-

ditional Low Income Medicare Beneficiary (ALMB).

Household income determines if the individual

or couple qualifies from the QMB, SLMB or the

ALMB. In addition to paying the Part B premium,

the QMB level also pays Medicare co-pays and de-

ductibles for Medicare-covered services. Applica-

tions are available at any State of Connecti-

cut Department of Social Services (DSS) Offices,

online at the DSS website (www.connect.ct.gov) or

from any CHOICES counselor or from United

Way Infoline 2-1-1.

Mental Health Services:

Advocacy Unlimited, Inc (AU): Located in New

Britain, this agency offers comprehensive recovery

and advocacy education for people with or in

recovery from mental health and/or addiction

issues. In addition, AU provides problem gambling

support and places an emphasis on peer support,

human rights, and dignity for all through its strong

advocacy for the rights of individuals with mental

health and/or addiction issues and its strong stand

against discrimination.

Toll-Free 1 (800) 573-6929 Local (860) 505-7581

Community Health Resources (CHR): Created in

the 1960’s, this agency has grown over the years

and currently employs over 700 professionals and

has provided services to more than 20,000

individuals this year! They offer effective, accessible

and affordable behavioral healthcare through 80

programs in 32 locations to children and adults.

For additional information on programs, services,

locations and crisis support call or visit their web-

site.

Toll-Free 1 (877) 884-3571

www.chrhealth.org

Chrysalis Center: The Chrysalis Center, located in

Hartford, helps those living in poverty, Veterans,

woman and children, young adults and individuals

that are struggling with mental health, addiction,

HIV/AIDS, those returning from incarceration and

homelessness. Through job training, employment

services, housing and other community healthcare

services, Chrysalis Center helps individuals

transform their lives by “Getting help… Getting

better… and Giving Back.” For more information,

call the agency or visit their website.

(860) 263-4400

chrysaliscenterct.org

InterCommunity: Located in East Hartford, this

agency offers a wide variety of services, including

Mental Health Services for children, families,

adults and older adults. Visit the agencies website

or call for more information.

(860) 569-5900


National Alliance of Mental Illness (NAMI) Con-

necticut Chapter: NAMI, CT has been in operation

for over 30 years. Located in Hartford, NAMI offers

support, education and advocacy related to mental

health concerns for family members, people living

with mental health challenges and the community

at large. It is NAMI’s goal to improve the quality of

life for anyone affected by mental health conditions.

For more information, contact NAMI, CT!

(860) 882-0236

Toll Free: 1 (800) 215-3021

www.namict.org

The National Suicide Prevention Lifeline: The

National Suicide Prevention Lifeline provides free

and confidential emotional support to people in su-

icidal crisis or emotional distress 24 hours a day, 7

days a week. Since its inception, the Lifeline has

engaged in a variety of initiatives to improve crisis

services and advance suicide prevention.

1 (800) 273-8255*

www.suicidepreventionlifeline.org

Nursing Homes & Rehabilitative Care

GreenSprings: This is a family owned facility that

offers exceptional quality of care to their patients.

They have amenities that include WIFI access, cable

TV, Fine Dining, a beauty salon and on-site chapel.

They also support a pet-friendly environment. In

addition to providing rehabilitative therapy seven

days a week (based on approval from your

insurance plan) they can also do home and safety

assessments. For more information, contact their

Director of Admissions.

Becky Sears at (860) 568-7520.

Riverside Health & Rehabilitation Center:

Provides short term rehabilitation services and skilled nursing care services. Also provides programs including clinical care, physical, occupational and speech therapies, in addition to social services and recreational therapies in a warm, healing environment for patients with

specialized needs.

(860) 289-2791

24 Hour Admission Line (877) 247-2364

www.riverrehab.com

Salmonbrook: Provides health and rehabilitative

care with a passion. In addition to their Short Stay

and Long Term care services, they offer Specialized

Alzheimer's care, orthopedic rehabilitation,

ventilator care, dialysis care and Assisted/Senior

Living services with many amenities included.

Salmonbrook is part of Genesis Health Care.

(860) 633-5324

www.genesishcc.com/SalmonBrook

TouchPoints: Provides innovative, personalized

programs that are designed to accelerate the

recovery process, so that you can Get Well, Live

Well and Be Well, faster, better and with fewer

challenges than any traditional rehabilitation

program. Partnered with St. Francis Hospital. They

offer Post-surgical Orthopedic care, Cardiac

Recovery Services, Rehab Services, Sub-Acute

Specialty Programs, Secured Behavioral Unit,

Skilled Nursing, and Recreational Programs.

(860) 812– 0788

www.touchpointsatmanchester.com

Statewide HIV/AIDS Programs

AIDS Connecticut (ACT): AIDS Connecticut (ACT),

in partnership with its member agencies, improves

the lives of people impacted by HIV through care

and supportive services, housing, advocacy and

prevention. Located in Hartford, ACT has a

Connections Wellness Center and a Community

Distribution Center. For more information, call ACT

or visit their website.

(860) 247-2437

www.aids-ct.org

Connecticut AIDS Drug Assistance Program

(CADAP): This program is administered by DSS.

CADAP is a pharmaceutical assistance program

that pays for HIV/AIDS medications approved by

the U.S. Fodd and Drug Administration (FDA) and

other drugs that may prevent the serious

deterioration of health in persons who have Human

Immune-deficiency Virus (HIV) or Acquired

Immune Deficiency Syndrome (AIDS). Call Toll-Free

for more information.

1 (800) 233-2503

Community Renewal Team (CRT): CRT, which is

located in Hartford, offer a variety of HIV Services

such as HIV testing, education and counseling for

people who are living with HIV or who are at risk of

infection. For more information, call the agency or

visit their website.

(860) 951-8770 Ext. 232

www.crtct.org

HIV/AIDS Prevention & Care Guide: The Guide,

available on the United Way of Connecticut’s 2-1-1

website provides comprehensive information about

specific HIV/AIDS services in Connecticut. The

resource provides up-to-date HIV care and

prevention information, as well as information

about other social and support services beyond the

scope of HIV.

For more information, call 2-1-1 or access online at

www.infoline.org.

http://www.infoline.org

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwie1JTP6pXKAhUENT4KHUp2C0kQjRwIBw&url=http%3A%2F%2Fwww.blackenterprise.com%2Fnews%2Fworld-aids-day-5-stories-you-should-read-about-hivaids-awareness%2F&psig=AFQjCNG

HIV/AIDS Housing Services: The following

agencies offer housing services to individuals and

their families living with HIV/AIDS. For more

information, contact one of the agencies listed

below:

Immaculate Conception Shelter & Housing

(860) 724-4823

Mercy Housing & Shelter Corp

(860) 808-2040

Tabor House

(860) 244-3876

Christian Activities Council

(860) 527-9860

Chrysalis Center

(860) 263-4400

Community Renewal Team

(860) 722-6922

Hands on Hartford/Peter’s Retreat

(860) 793-2221

The Hartford Gay & Lesbian Health Collective

(HGLHC): The HGLHC empowers individuals of

diverse sexual orientations, gender identities and

gender expressions to lead health lives through the

provision of health and support services, education

and advocacy. With office locations in Hartford and

Manchester, the HGLHC offers dental care, food

distribution and meals and other servicers for

those living with HIV/AIDS with certain financial

need. For more information, contact HGLHC!

(860) 278-4163

www.hglhc.org

Transitional Linkage into the Community

(Project TLC): "Project TLC" is a statewide program

designed to assist HIV-positive individuals ready

for, or recently released from Connecticut’s

correctional system with linkages and referrals to

community-based and core medical services,

including the Connecticut AIDS Drug Assistance

Program (CADAP). Project TLC offers transitional

case management, medical transportation and

referrals to individuals for 30-60 days following

release. For more information, contact Project TLC.

(860) 951-4833.

Know Your Rights

Housing Rights

Connecticut Fair Housing Center: This is a

statewide non-profit fair housing organization dedi-

cated to ensuring that all people have equal access

to housing opportunities in Connecticut. The Cen-

ter provides legal assistance and investigative ser-

vices to Connecticut residents who believe they

may have been the victim of housing discrimina-

tion, education and outreach on the fair hous-

ing laws, strategic planning and advice for cities

and towns on fair housing compliance, and foreclo-

sure prevention legal assistance. For more infor-

mation, contact them or go to their website.

(860) 247-4400*

www.ctfairhousing.org

Housing Education Resource Center (HERC):

HERC, a HUD approved counseling agency, offers

housing counseling and assistance services to

those with housing problems, questions and

concerns. It is at HERC that individuals can learn

about their rights as a tenant and/or landlord. In

addition, HERC handles tenant/landlord disputes.

Contact HERC for more information and also visit

their website.

Counseling Line is opened on Tuesdays and

Fridays, 9:00—5:00 p.m.

(860) 296-4372

For General Information

(860) 296-4242 General Mailbox Ext. 100

www.herc-inc.org

Immigration Rights

International Institute of Connecticut (IIC): IIC

is a social services agency serving foreign-born and

limited-English speaking people. It provides

immigration and naturalization counseling, refuge

resettlement services, interpreter/translator

assistance, English language classes, vocational

training, job assistance, and referrals. Call or visit

their website for more information.

(860) 692-3085*

www.iiconn.org

Asian Family Services (AFS): AFS (which is part

for CRT) is the only clinic in Connecticut licensed

to serve Asian-Americans. AFS offers a wide variety

of services such as anger management, mental

health and addition services, domestic violence

support, etc. Located in Hartford, the staff speak

multiple Asian languages. For more information,

contact the agency.

(860) 951-8770 Ext.232

Legal Rights

Consumer Law Project for elders (CLPE):

Connecticut Legal Services, Inc. offers older adults

with consumer problems free legal assistance

through a CLPE Hotline. Services include credit

card debt, medical debt, abusive and harassing

collection practices and identity theft.

Toll-Free 1 (800) 296-1476*

CT Commission on Human Rights and Opportu-

nities (CHRO): This agency investigates complaints

alleging discrimination in employment, housing,

past or present history of mental disability,

intellectual disability, national origin, physical

disability, race, religious creed, sex, sexual

orientation, gender identity or expression, etc.

Contact by phone or visit their website.

Hartford (860) 541-3400*

Toll-Free 1 (800) 477-5737*

www.ct.gov/chro

CT Judicial Branch Client Security Fund Com-

mittee: Created in 1999, this organization provides

reimbursement to individuals who have lost money

or property as a result of the dishonest conduct of

an attorney practicing law in the State of

Connecticut, in the course of an attorney-client

relationship. For more information, contact the

committee by phone or email.

(860) 568-3450

[email protected]

CT Parent Advocacy Center (CPAC): CPAC offers

information and support to families of children and

young adults from birth to age 26 with any

disability or chronic illness. CPAC believe that

parents can be the most effective advocates for

their children, given the knowledge and

understanding of special education laws and its

procedures. CPAC is staffed primarily by parents of

children with disabilities who have training in, and

personal experience with, the law and disability

related issues. For more information, call or visit

their website.

(860) 739-3089 Toll-Free 1 (800) 445-2722

Connecticut Women’s Education & Legal Fund

(CWEALF): This agency provides free legal

information , attorney and resource referrals and

advocacy on family, employment, education and

civil rights law. These include discrimination,

harassment and family matters such as divorce,

child support and custody.

Hartford (860) 524-0601

Toll-Free 1 (800) 479-2949

Lawyer Referral Services: For civil and criminal

cases or just to get some advice or a will, contact

the local Bar Association for the name of an

attorney who offers the type of legal service that

that you need.

(860) 525-6052

Office of the Child Advocate (OCA): OCA is an in-

dependent state agency established to protect the

civil, legal and special rights of all children in

Connecticut ant to advance policies that promote

children’s best interests. OCA’s mission is to

oversee the protection and care of children and to

advocate for their well-being.

Toll-Free 1 (800) 994-0939

Office of Protection & Advocacy for Person with

Disabilities (P&A): This agency provides

information, referrals, advocacy assistance, and

limited legal services to people with disabilities

whose civil rights have been violated or who are

experiencing difficulty securing relevant support

services. P&A is responsible for investigating abuse

and neglect of individuals with Intellectual

Disabilities ages 18-59 and deaths of all individuals

with Intellectual Disabilities over the age of 18

where abuse and/or neglect may have been the

cause.

(860) 297-4300 or Toll-Free 1 (800) 842-7303

Statewide Legal Services (SLS): This agency

operates a general legal hotline that provides free

legal advice on a variety of civil law issues such as

housing, including landlord-tenant and foreclosure

matters; family problems; consumer issues,

including bankruptcy and matters related to public

benefits such as, Supplemental Nutrition

Assistance Program (SNAP), energy assistance,

State Supplement and Supplemental Security

Income (SSI).

(860) 541-5000* or Toll-Free 1 (800) 453-3320*

Medical Rights

The Center for Medicare Advocacy: The Center

for Medicare Advocacy’s mission is to advance

access to comprehensive Medicare coverage and

quality health care for older people and people with

disabilities by providing exceptional legal analysis,

education, and advocacy. The Center was

established in 1986 and staffed by attorneys, nurs-

es, legal assistants and information manage-

ment specialists.

(860) 456-7790

CT Department of Public Health (DPH): For

specific complaints about Health Care Institutions

such as a hospital, nursing home or out-patient

clinic please call (860) 509-7400. For specific

complaints about Health Care Professionals

licensed by DPH, please call (860) 509-7552. For

specific complaints about Home Health Care

Agencies call Toll-Free.

1 (800) 828-9769

The Medicare Rights Center: This Center is a

national, non-profit consumer organization that

works to ensure access to affordable health care for

older adults and people with disabilities through

advocacy, educational programs and public policy

initiatives. Counselors are available Monday

through Friday and are happy to answer your

questions about insurance choices, Medicare rights

and protections, payment denials and appeals,

complaints about care of treatment and Medicare

bills.

National Helpline 1 (800) 333-4114

Office of the Healthcare Advocate (OHA): OHA

assists consumers with managed care selection by

providing information, referral and assistance to

individuals about obtaining health insurance

coverage and services. OHA assist consumers in

filing and assisting in grievances and appeals and

is responsible for tracking and quantifying these

complaints. OHA also resolves complaints and

issues related to enrollment and eligibility for

premium tax credits for plans offered by the Access

Health CT.

Toll-Free 1 (866) 466-4446

Qualidigm: This is a national consulting and

research company dedicated to advancing the

quality, safety and cost-effectiveness of healthcare.

Qualidigm serves as an advocate and credible

information resource for patients and their

families. Medicare beneficiaries who have concerns

about the quality of their health care or who have

received a notice of non-coverage from a hospital,

nursing home or other type of Medicare provider

should contact Qualidigm for assistance.

1 (800) 553-7590

Victim Rights

Connecticut Statewide Automated Victim Infor-

mation and Notification (CT SAVIN): This

program provides confidential notification in

English, Polish, Portuguese and Spanish on

criminal court cases for an offender, changes to an

offender’s custody status with the Department of

Correction (DOC) and when a criminal court order

of protection is issued, changed or ends. For more

information, call the Toll-Free number.

1 (877) 846-3428

Office of Victim Services (OVS): This agency

provides services to victims of violent crime and

their families. OVS Victim Services Advocates (VSA)

are available at certain courthouses throughout the

state and at the Board of Pardons and Paroles to

provide support during hearings, information on

crime victims’ rights and the criminal justice

system and referrals to state and community

agencies.

Toll-Free 1 (800) 822-8428

Victim Compensation Program Toll-Free

1 (888) 286-7347

Workers Rights

Family Leave State Law: The Connecticut Depart-

ment of Labor monitors the state family and medi-

cal leave statute, which entitles eligible employees

to a total of 16 work weeks of leave during any 24

month period.

(860) 263-6755

www.ct.gov/dol

Unemployment Insurance (UI): Unemployment In-

surance is a joint federal-state program providing

temporary income for eligible workers who are ei-

ther partially or fully unemployed due to no fault of

their own and qualify under CT’s law. UI benefits

are paid when certain legal conditions are met. For

more information, contact UI or visit their website.

(860) 566-5790*

Www.ct.gov/dol

Workers’ Rehabilitation Services, Department of

Rehabilitation Services: This program is designed

to return to work those who have been injured on

the job or who have contracted an occupational

disease and qualify under the Connecticut Workers’

Compensation Act. The program offers vocational

rehabilitation services including interest and apti-

tude testing, evaluations, on-the-job or formal

training, job seeking skills and placement assis-

tance.

(860) 493-1500

Self-Sufficiency

Adult Education

East Hartford Adult & Continuing Education:

Residents interested in obtaining their high school

diploma, to learn English as a Second Language

(ESL) or to take certification courses to become

more independent have the opportunity to do so.

For more information, contact Adult Ed.

(860) 622-5355

Goodwin College: Located in East Hartford,

Goodwin college offers Continuing Education and

English as a Second Language. For more

information, Contact Goodwin College directly or go

on their website.

(860) 528-4111

www.goodwin.edu

Graduate! CT: This offers one-on-one advising,

counseling and advocacy to adults who want to

return to college. Advisors can help to identify

programs specifically for adult learners, help with

the financial aid process and maintain connections

with clients until graduation.

(860) 515-3776

www.graduatect.org

Employment

American Job Centers (AJC): Also known as One

Stops, offers free employment services for those

interested in finding a job, upgrading job skills, or

starting a new career. With offices statewide, the

AJC system can unite job seekers with potential

employers through access to a wide variety of

no-cost job and career information and services.

For more information, contact the Hartford Office.

(860) 256-3700

Education & Employment Information Center

(EEIC): The CT office of Higher Education operates

the EEIC, a free, statewide clearinghouse which

provides information and referrals on college and

universities, postsecondary career schools and job

training programs. The EEIC also offers

information on student financial aid and the

Alternate Route to Teacher Certification, and can

direct you to career and education counseling

services. Go to their website for more information.

www.ctohe.irg

Dress for Success: Promotes economic

independence of disadvantaged women by

providing professional attire, a network of support,

and the career development tools to help women

thrive in work and in life. For more information,

contact the agency directly or go to their website.

(860) 525-5015

WEBSITE

Transportation to Work

CTRIDES: This is a commuter resource providing

information for carpooling, vanpooling, buses,

trains, biking, walking and telecommuting. For

more information visit the CTRIDES website.

www.ctrides.com

VRIDE: (Formally known as “Easystreet”) is a

commuter van service intended to help people who

live or work close to each other to get to work easily

by offering passenger vans for car/vanpool

commuting. Fares are per seat. For more

information, visit their website.

Www.vride.com

Good News Garage: The Good News Garage (GNG),

which is located on Main Street in East Hartford,

provides economic opportunities by providing

affordable and reliable transportation options for

people in need. The cars are used by recipients as a

"wheels to work" tool to get to work, access higher

paying jobs, affordable child and healthcare and

more.

(860) 218-2971

www.GoodNews.org

Money Management

Connecticut Money School: The Connecticut

Association for Human Services (CAHS) launched

this statewide network to provide free financial ed-

ucation workshops for low-to-moderate income

adults and seniors.

(860) 951-2212 Ext.244

www.ctmoney.org

Money Management International (MMI):

Provides free, confidential, in-person, telephone

and Internet-based financial counseling, money

management and budgeting assistance nationwide.

It also provides budget and debt counseling, debt

management, foreclosure prevention, reverse

mortgage counseling and more.

(866) 515-2227*

www.moneymanagement.org

Tax Information/Filing Services

Volunteer Income Tax Assistance (VITA): This

program offers free tax help to people who generally

make %53,000 or less, persons with disabilities,

older adults and limited English speaking

taxpayers who need assistance in preparing their

own tax returns. To find a VITA site go to the IRS

website at www.IRS.gov and contact Infoline 2-1-1.

Tax Counseling for the Elderly (TCE): This

program offers free tax help for all taxpayers,

particularly those who are 60 years of age and old-

er, specializing in questions about pensions and re-

tirement related issues unique to seniors. The IRS-

certified volunteers who provide tax counseling are

often retired individuals associated with no-

profit organizations that receive grants from the

IRS. For more information, Call Infoline at 2-1-1 or

visit the AARP website.

www.AARP.org

Veteran Services

Connecticut Department of Veterans’ Affairs

(DVA): This agency provides expanded, integrated,

and coordinated services to Connecticut veterans

and their families. Services include educational

training and retraining, health, medical and

rehabilitation services, housing assistance and

benefits for veterans in nursing homes. For more

information, call the DVA.

Toll-Free: (866) 928-8387

Veterans’ Employment Training Service (VETS):

This agency assists Veterans, Reservists and

National Guard members in securing employment

and benefits, including resolution of claims under

the Uniformed Services Employment and

Reemployment Rights Act (USERRA).

(860) 263-6490*

www.dol.gov/vets

The Veteran’s Directed Home and Community

Based Services Program (VDHCBS): This

programs serves veterans of any age who are at

risk of nursing home placement and able to

self-direct their own care in the community. For

more information, contact the Area Agencies on

Aging.

Toll-Free: (800) 994-9422

Soldiers’, Sailors’, and Marines’ Fund: This agen-

cy provides temporary assistance to wartime veter-

ans or their dependents who are legal resident of

Connecticut and who demonstrate need. Availa-

ble assistance includes food, clothing, medical

expenses, mortgage interest or rent, assistance

in paying utility bills, or other temporary fi-

nancial needs. Applications may be filed through

the American Legion Service Officer in the town in

which the veteran resides or can apply in the Hart-

ford office.

(860) 296-0719

Hartford Office: (860) 566-2677

www.ct.gove/ssmf

Frequently Used Phone Numbers

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somewhere to plant your roots” - east hartford services/ehha resident... · 2020. 1. 8. · james...

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