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ic plat!orms is SAP Solution Manager 4.0 a,aila(le 7ac to #ne8 

"iagnostics

1. see te =2= >oot *ause Anal-sis 9AQs

7ac to #ne8

#sing SAP Solution Manager $or SAP Applications

1.  - is te SAP Solution Manager necessar- !or te installation o!?upgrae to ne

SAP Applications at are te (ene!its o! using te SAP Solution Manager !or

-our pro@ect at is meant e8actl- (- SAP Solution Manager (eing tecnicall-

re:uire !or te implementation ? upgrae at$s te proceure !or generating te

$SAP Solution Manager e-$ in SAP Solution Manager *an ne SAP Applications

 (e installe itout a,ing a SAP Solution Manager ic SAP Solution

Manager release o # nee to generate te SAP Solution Manager e- #s SAP

Solution Manager sippe automaticall-B or o # a,e to orer it separatel- *an #

generate te CSAP Solution Manager e-C on a SAP Solution Manager use (-

anoter organizational unit o! our enterprise at are te arare re:uirements

!or SAP Solution Manager at can # o i! pro(lems occur it te e-

generation 7ac to #ne8 

Inter$aces to SAP%s Support Applications

1.  *an # use m- ser6#Ds ;S6sers< !rom SAPet >?3 9ronten ;OSS< in te SAP

Support Portal ic support applications are currentl- impro,e in te SAP

Support Portal 7ac to #ne8 

Installation Questions

1.  o long oes it tae to install SAP Solution Manager 4.0  o o # install SAP

Solution Manager ic ser,ices oes SAP o!!er !or setting up SAP Solution

Manager ic s-stem soul # use to install SAP Solution Manager Do -ou

a,e a rule concerning sizing at is te recommene implementation pat !or

solution monitoring ere are support pacages an ernel patces locate7ac

to #ne8

Implementation & "istri'ution

1.  o oes te SAP Solution Manager implementation !unction relate to te

EalueSAP?AccelerateSAP contentB toolsB an metoologies *an pro@ect

ocumentation (e one in SAP Solution Manager *an # onloa te

implementation pro@ect structure into Microso!t Pro@ect ill 7usiness Process

Management in SAP /# replace SAP Solution Manager o oes te SAP

Solution Manager support me in en user training at are te limitations o! SAP

+utor !or SAP Solution Manager customers o can SAP Solution Manager

customers orer SAP +utor 7ac to #ne8 

Implementation (ontent

1.  Are tere special ,ersions o! implementation content a,aila(le !or i!!erent

releases o! SAP Solution Manager o can # get te latest ,ersion o! te

implementation content ere can # get an o,er,ie o! te current

implementation content at is te relation (eteen implementation content in

SAP Solution Manager an A>#S !or etea,er 7ac to #ne8 

)raining

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1.  o oes te SAP Solution Manager support me in en user training  at oter

e6learning tools e8ist an en soul # use tem o is SAP +utor licensing

 pro,ie !or SAP Solution Manager customers o o SAP +utor an >D #n!o

Pa complement eac oter o oes SAP Solution Manager or it e6

learning o(@ects  o can SAP Solution Manager customers orer SAP +utor 7ac

to #ne8

Solution Monitoring

1.  at is S-stem Monitoring  at is 7usiness Process Monitoring  at is

Ser,ice Fe,el >eporting ic inter!aces e8ist to tir part- s-stem management

tools ic monitoring ata can (e trans!erre to an !rom tir part- tools

at ser,ice proucts oes SAP o!!er !or solution monitoring 7ac to #ne8 

Ser*ice "eli*ery

1.  o oes SAP =arl-atc Alert?SAP =arl-atc *ec run in SAP Solution

Manager at are sel! ser,ices at are Solution Management Optimization

;SMO< ser,ices at are 7est Practices !or Solution Management *an EalueAe >esellers ;EA>s< eli,er ser,ices inclue in te maintenance agreement

,ia SAP Solution Manager 7ac to #ne8 

Ser*ice "esk 

1.  at is te SAP Solution Manager Ser,ice Des  # ant to use te Ser,ice Des

in te SAP Solution Manager to support non SAP components. at are te costs

# ant to use te ser,ice es it more tan te stanar scenarios eli,ere (-

SAP. o o # procee at in o! SAP otes can (e applie (- te SAP ote

Assistant  *an # in:uire i! a particular SAP ote as (een applie 7ac to #ne8 

Ser*ice "esk +)1.  at is SAP Solution Manager Ser,ice Des$s area o! use  at is te area o! use

!or SAP Solution Manager Ser,ice Des 6 =8tene sage ;Ser,ice Des /+<

o soul consier using SAP Solution Manager Ser,ice Des /+ o soul

not use SAP Solution Manager Ser,ice Des /+ at are te i!!erences (eteen

SAP Solution Manager Ser,ice Des /+ an SAP *>M at is SAP *>M$s

release strateg- !or Ser,ice Management an #nteraction *enter Are SAP Solution

Manager releases aligne it SAP *>M releases at are te tecnical

 prere:uisites to implement SAP Solution Manager Ser,ice Des /+ ere o #

!in pricing in!ormation !or SAP Solution Manager Ser,ice Des /+ o can te

SAP Solution Manager Ser,ice Des integrate to oter s-stems 7ac to #ne8 

#pgrading SAP (omponents

1.  o oes SAP Solution Manager support me in upgraes 7ac to #ne8 

)rou'les,ooting

1.  o can # get elp en # a,e pro(lems it SAP Solution Manager  o can #

 pre,ent a,ing to log on separatel- to te central SAP Solution Manager s-stem in

orer to error messages !rom a satellite s-stem 7ac to #ne8 

SAP Solution Manager -.

1.  at$s te maintenance plan !or SAP Solution Manager 3.2  at a(out SAP

Solution Manager 3.1 ill tere (e ongoing support 7ac to #ne8 

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Ans/ers to0 General Questions

1 2,at is SAP Solution Manager3

SAP Solution Manager is SAP$s ne ser,ice an support plat!orm tat elps -ouimplement an operate -our SAP solution e!!icientl-. +ogeter it te SAP Ser,ice

MaretplaceB SAP Solution Manager represents SAP$s strategic ser,ice in!rastructure tat

guies our customers troug all stages o! teir SAP solution li!e c-cle. +oa-B SAP

Solution Manager consists o!

*entral ocumentation o! s-stem lanscapes an core (usiness processes

#mplementation toolsB e- !unctional implementation aspects suc as (lueprintingB

con!iguration an testing ;!ormerl- eli,ere in AccelerateSAP or EalueSAP

toolset<

Access to SAP Support Ser,ices an 7est Practices

Perioic ser,ice le,el reporting an real6time monitoring o! s-stem components an

 (usiness processes

A,ance message anling !or !ast pro(lem anal-sis an resolution incluing te

SAP ote Assistant an a irect connection to te SAP Support 7ac O!!ice.

7ac to +op

. 2,at are t,e 'ene$its o$ using SAP Solution Manager3

it SAP Solution ManagerB companies (ene!it !rom te !olloing

More relia'le I) solutions   it SAP Solution ManagerB companies can

minimize ris (ot up !ront an uring solution operation.

5educed cost o$ implementation and o$ continuous impro*ement   +ools an

content pro,ie (- SAP Solution Manager mae implementation an cange6

management pro@ects more e!!icient.

Faster 5OI   SAP Solution Manager accelerates implementation an continuous

impro,ement.

5educed cost o$ operation   SAP Solution Manager pro,ies a central point o!

control !or multicomponent en,ironments. +oolsB contentB an te gatea- to SAP

mae #+ solutions operate more e!!icientl-.

More le*erage $rom I) in*estments   SAP Solution Manager is open an

integrates into #+ lanscapes tat inclue (ot SAP an non6SAP applications.*ompanies can use it to reuce teir +*O itout maing ma@or canges to teir #+

en,ironments.

7ac to +op

- 2,ic, use cases are supported 'y SAP Solution Manager3

SAP Solution Manager supports currentl- te !olloing processes

Implementation o$ SAP Solutions 6 #mplement ne or aitional scenarios.

#pgrade o$ SAP (omponents 6 Per!orm te upgrae o! one or more SAP

components itin te solution lanscape.

(ustomizing Sync,ronization 6 S-ncronization o! customizing across -our

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lanscape.

)est Management 6 Manage testing in a eterogeneous lanscape.

768earning Management 6 =ucate en users a(out ne or cange processes ,ia

e6leraning.

Glo'al 5oll6Out 6 Glo(al stanarization an armonization o! customizing.

7arly2atc, Alert 5eport 6 SAP =arl- atc Alert runs automaticall- to eep -ou

in!ormeB so -ou can react to issues proacti,el- (e!ore te- (ecome critical.

Ser*ice 8e*el 5eporting 6 *ompreensi,e ser,ice le,el management an reporting

to aministrators an customers.

System Monitoring 6 Monitor tecnical P#$s o! -our s-stems.

(entral System Administration 6 *entral aministration o! s-stems in an SAP

solution.

9usiness Process Monitoring 6 =nsure te en6to6en monitoring o! (usiness

 processes.

A*aila'ility 5eporting

Ser*ice 5eporting 6 Pro,ie list o! all ser,ices an arare an so!tare

components o! te lanscape.

Pro'lem Management 6 =!!icient management o! pro(lem messages ,ia te

Ser,ice Des.

Manage ser*ice connections 6 =!!icientl- manage ser,ice connections.

Manage ,ot ne/s 6 *lassi!- an appl- rele,ant ot nes.

Manage regular and urgent corrections 6 Aapt -our solution to cangere:uirements.

Manage support package stacks 6 Displa- an onloa patces.

5oot6cause analysis 6 #enti!- pro(lems in Ha,a applications.

Onsite : 5emote deli*ery 6 O!!erB set up an impro,e Ser,ice an Support

 processes !or all SAP tecnologies.

7xpertise on "emand

9or !urter in!ormationB please re!er to te corresponing presentations in te Meia

Fi(rar-.

7ac to +op

4 ;o/ can I get SAP Solution Manager3

SAP Solution Manager can (e orere ,ia SAP ote "2&)01.

+o support -ou in te implementation o! SAP Solution ManagerB SAP o!!ers te SAP

Solution Manager Starter Pac  ;cargea(le<. See te section $Orer #n!ormation$ on te

SAP Solution Manager omepage.

7ac to +op

< 2,at is t,e cost o$ installing SAP Solution Manager3

+e !olloing items regaring SAP Solution Manager are co,ere (- -our maintenance

agreement

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+e SAP Solution Manager So!tare.

+e license !or SAP Solution Manager.

+e license !or Ma8D7 ;!ormerl- non as SAP D7<. #! customers coose to use a

i!!erent ata(aseB ata(ase license costs ma- appl- epening on te customer$s

agreement it is ata(ase ,enor.

+e !olloing items ma- incur costs

arare 6 Please re!er to te sizing proposal

SAP Solution Manager Starter Pac 6 On6site setup an training !or SAP Solution

Manager

+raining !or SAP Solution Manager

Maintenance o! te s-stem lanscape in te SAP Solution Manager

S-stem maintenance

7ac to +op

= 2,at are t,e $irst steps to success$ull usage o$ SAP Solution Manager3

SAP empoers customers it multiple o!!erings to success!ull- start using SAP Solution

Manager

Solution Manager omepage in SAP Ser,ice Maretplace

>amp6up nolege +rans!er

+raining

SAP Solution Manager Starter Pac

*onsulting ser,ices

SAP Solution Manager Preparation Ser,ice

7ac to +op

> 2,ere can I $ind $urt,er in$ormation regarding SAP Solution Manager3

9urter in!ormation regaring SAP Solution Manager is a,aila(le ,ia te QuicFin

?solutionmanager  in SAP Ser,ice Maretplace. Please re!er to te corresponing section o!

tis 9re:uentl- Ase Questions listB as ell.

7ac to +op

? 2,ic, licenses do customers need $or SAP Solution Manager3

+o run SAP Solution ManagerB customers nee te !olloing licenses

SAP Solution Manager 

Data(ase 6 +e license !or SAP D7 is co,ere (- te SAP maintenance agreement.

#! customers coose to use a i!!erent ata(aseB ata(ase license costs ma- appl-

epening on te customer$s agreement it teir ata(ase ,enor.

7ac to +op

@ Is it necessary to pay license $ees 'ecause o$ t,e 'uild6in ,elpdesk

$unctionality3

+is is usuall- not re:uire !or SAP pro(lem messages . 9or etailsB see SAP ote

!=.?@!1 or contact SAP$s contract epartment.

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7ac to +op

1! 2,ic, release o$ SAP Solution Manager s,ould I use3

SAP recommens to ala-s use te latest >elease a,aila(le.

7ac to +op

11 ;o/ can I get in contact /it, SAP $or more in$ormation regarding t,e

customer letter3

9or !urter in!ormation regaring te customer letterB please contact -our Glo(al Support

*ustomer #nteraction center. Pone num(ers an e6mail aresses are liste in SAP ote

5"04)).

7ac to +op

 

Ans/ers to0 SAP Solution Manager 4!

1 2,ic, ne/ $eatures are a*aila'le /it, SAP Solution Manager 4!3+e enancements o! SAP Solution Manager 4.0 a,e !ocuse on tree ma@or aspects

7n,anced support o$ key customer support processes0 +e SAP Solution

Manager 4.0 release ill o!!er !unctionalit- to assist -ou it -our ma@or

application management tass. 9or e8ampleB it ill allo -ou to implement support

 pacages an SAP notes en6to6en. SAP Solution Manager 4.0 ill pro,ie

!unctionalit- to automaticall- ienti!- rele,ant patcesB an ocument an manage

teir implementationB testingB an import to -our prouction s-stems.

(ontinuous impro*ement ser*ices0 +e SAP Solution Manager as etaile

in!ormation a(out -our solutionB suc as e- (usiness processes an te SAP

s-stem lanscapes. #! -our SAP competence center selects te ne continuous

impro,ement ser,ice o!!eringB a esignate SAP contact ill (e name an ill

acti,el- or it -ou on a regular (asis to sol,e -our (usiness critical SAP issues.

)ec,nical integration o$ Solution Manager "iagnostics into te SAP Solution

Manager plat!orm. Solution Manager Diagnostics pro,ies all !unctionalit- to

centrall- anal-ze an monitor a complete etea,er s-stem lanscape.

7ac to +op

. Is any additional so$t/are required3 In t,e past a 2e' AS =.! ,ad to 'e

ordered separatelyB

All so!tare re:uire !or SAP Solution Manager ill (e sippe in one pacage. #t is notnecessar- to orer an- so!tare separatel-.

7ac to +op

- ;o/ muc, e$$ort is t,e upgrade to SAP Solution Manager 4!3

+e upgrae to >elease 4.0 is a stanar SAP s-stem upgrae. +e tecnical upgrae to

release 4.0 taes rougl- one a-. +e total upgrae incluing s-stem preparation an post

 processing steps tae se,eral a-s per SAP Solution Manager s-stem.

7ac to +op

4 For /,ic, plat$orms is SAP Solution Manager 4! a*aila'le3

Please re!er to SAP$s Prouct A,aila(ilit- Matri8 at ttp??ser,ice.sap.com?pam 6I SAP

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+ecnolog- *omponents 66ISAP Solution Manager

7ac to +op

 

Ans/ers to0 #sing SAP Solution Manager $or SAP Applications

1 2,y is t,e SAP Solution Manager necessary $or t,e installation

o$:upgrade to ne/ SAP Applications3

+e SAP Solution Manager is te strategic application management plat!orm !or our

customers an te colla(oration (eteen te customer an SAP. +o ensure te a,aila(ilit-

o! tis application management plat!orm a SAP Solution Manager s-stem is tecnicall-

re:uire to per!orm an- upgrae or installation o! ne SAP Applications.

During te installation process a SAP Solution Manager s-stem is re:uire to generate te

JSAP Solution Manager e-K !or te installation o!?upgrae. itout tis e-B te

installation process cannot continue.

7ac to +op

. 2,at are t,e 'ene$its o$ using t,e SAP Solution Manager $or your

proCect3

sing te SAP Solution Manager along te li!ec-cle o! -our SAP solution leas to a !aster

implementation an more e!!icient operationB (- pro,iing all implementation an upgrae

content !or commonl- use stanar processes. #n aitionB pro@ects (ecome more

transparent a,ing te up6to6ate central pro@ect ocumentation all in one place at an-

 point o! time.

+e implementation content eli,ers SAP$s compreensi,e nolege on implementing

integrateB cross6component (usiness scenarios. Lou can mae use o! tis nolegeuring -our pro@ect (- taing te pre6eli,ere implementation content as te starting point

!or -our pro@ect scope. 9urter in!ormation regaring te implementation content !or SAP

Applications can (e !oun in te Documentation area !or te SAP Solution Manager itin

te SAP elp Portal.

7ac to +op

- 2,at is meant exactly 'y SAP Solution Manager 'eing tec,nically

required $or t,e implementation : upgrade3

During te installation ? upgrae process -ou are prompte to enter te CSAP Solution

Manager e-C. +is e- is generate in SAP Solution Manager !or te installation. +e

e- is neee to procee it te installation ? upgrae. itout tis e-B te installation process cannot continue.

7ac to +op

4 2,at%s t,e procedure $or generating t,e %SAP Solution Manager Dey% in

SAP Solution Manager3

9or !urter in!ormationB please re!er to SAPote &11)23.

7ac to +op

< (an ne/ SAP Applications 'e installed /it,out ,a*ing a SAP Solution

Manager3

 oB -ou nee to a,e a SAP Solution Manager s-stem a,aila(le to per!orm te

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installation?upgrae.

During te installation processB a SAP Solution Manager s-stem is re:uire to generate te

JSAP Solution Manager e-K !or te installation?upgrae. itout tis e-B te installation

 process cannot continue.

7ac to +op

= 2,ic, SAP Solution Manager release do I need to generate t,e SAP

Solution Manager Dey3

+e !unction itin SAP Solution Manager to generate te re:uire e- is a,aila(le it

SAP Solution Manager >elease 3.2 SP4B an SAP Solution Manager 4.0.

7ac to +op

> Is SAP Solution Manager s,ipped automaticallyE or do I ,a*e to order it

separately3

SAP Solution Manager is inclue in te sipment o! SAP Applications.

7ac to +op

? (an I generate t,e SAP Solution Manager Dey on a SAP Solution

Manager used 'y anot,er organizational unit o$ our enterprise3

Les. Lou soul generate te SAP Solution Manager e- on a SAP Solution Manager tat

ill (e connecte to te SAP solution. SAP recommens to use a central SAP Solution

Manager instance !or te ole enterprise or in case o! SAP cannel partners an SAP

operation ser,ice pro,iers ;7POB ostingB AMS< to a,e a central SAP Solution Manager

instance !or teir en customers. +e onl- compelling reason !or using a local SAP

Solution Manager instance is en it is not possi(le to lin te SAP solution to te central

SAP Solution Manager ue to tecnical restrictions ;e.g. !irealls !or securit- reasons<.7ac to +op

@ 2,at are t,e ,ard/are requirements $or SAP Solution Manager3

Please tae a loo at te tecnical re:uirements !or SAP Solution Manager.

7ac to +op

1! 2,at can I do i$ pro'lems occur /it, t,e key generation3

#n case o! tecnical pro(lems please sen a customer message to SAP using te component

7*6#S+

7ac to +op

 

Ans/ers to0 Inter$aces to SAP%s Support Applications

1 (an I use my #ser6I"s S6#sersB $rom SAPet 5:- Frontend OSSB in t,e

SAP Support Portal3

LesB -ou can use te same ser6#Ds.

7ac to +op

. 2,ic, support applications are currently impro*ed in t,e SAP Support

Portal3

SAP is currentl- com(ining te e8isting SAP otes Searc an te creation o! customer

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messages. SAP aims to reuce te message processing time (- pro,iing (ot aitional

in!ormation to te customer an an e8tene in!ormation structure to SAPs support

organization. Aitional in!ormation can (e !oun in te Meia Fi(rar- at

ttp??ser,ice.sap.com?message 

#n aitionB SAP plans to o!!er a ne application it an impro,e inter!ace !or te userata maintenance in SAP Support Portal.

7ac to +op

 

Ans/ers to0 Installation Questions

1 ;o/ long does it take to install SAP Solution Manager 4!3

+e tecnical installation o! >elease 4.0 taes se,eral ours. +e complete installation

incluing s-stem preparation an post processing steps taes appro8imatel- one a- per

SAP Solution Manager s-stem.

7ac to +op

. ;o/ do I install SAP Solution Manager3

7e!ore (eginning it te installation o! SAP Solution ManagerB -ou soul ala-s ,eri!-

tat -ou a,e te latest ,ersion o! te installation guie on te SAP Ser,ice Maretplace.

9urter in!ormation regaring te installation process is a,aila(le in te installation guie

an in te con!iguration guie.

7ac to +op

- 2,ic, ser*ices does SAP o$$er $or setting up SAP Solution Manager3

SAP o!!ers te !olloing ser,ices an orsops regaring SAP Solution Manager

SAP Solution Manager Starter Pac

9or !urter training o!!eringsB re!er to +raining.

7ac to +op

4 2,ic, system s,ould I use to install SAP Solution Manager3

+e s-stem as to (e eicate to te SAP Solution Manager. o oter components can (e

installe on top o! SAP Solution Manager.

SAP Solution Manager oes not necessaril- re:uire separate arare. #t can (e installe

as a separate instance on an e8isting arare.

7ac to +op

< "o you ,a*e a rule concerning sizing3

Please re!er to te sizing proposals !or SAP Solution Manager.

7ac to +op

= 2,at is t,e recommended implementation pat, $or solution monitoring3

+e prere:uisites !or solution monitoring are as !ollos

#nstallation o! SAP Solution Manager

Acti,ation o! te SAP =arl-atc Alert

Documentation o! -our core (usiness processes.

Generall-B te latter taes place troug te SAP Solution Management Assessment

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;SMA<.

en te prere:uisites are in placeB SAP recommens

1. #mplementing Ser,ice Fe,el >eporting. +is is ere -ou e!ine -our e-

 per!ormance inicators ;P#s< an -our metos !or measurement.

2. =,aluating te areas in ic -ou ant to implement real6time monitoring

o S-stem Monitoring

o #nter!ace Monitoring

o 7usiness Process Monitoring.

3. #mplementing te S-stem MonitoringB #nter!ace Monitoring an 7usiness Process

Monitoring in te cosen areas.

7ac to +op

> 2,ere are support packages and kernel patc,es located3

All patces are a,aila(le at te Ser,ice Maretplace unerttp??.ser,ice.sap.com?patces.

7ac to +op

 

Ans/ers to0 Implementation & "istri'ution

1 ;o/ does t,e SAP Solution Manager implementation $unction relate to

t,e HalueSAP:AcceleratedSAP contentE toolsE and met,odologies3

9rom a tool perspecti,eB te SAP Solution Manager implementation !unction is te

successor to te EalueSAP toolsB co,ering implementation aspects. +is means tat all

ma@or EalueSAP?AccelerateSAP tools suc as te #mplementation AssistantB Q'A(B ante Master Fists are replace (- SAP Solution Manager !unctionalit-.

7ac to +op

. (an proCect documentation 'e done in SAP Solution Manager3

Les. Since SAP Solution Manager 2.2 -ou can loa ocuments into te SAP nolege

areouseB ic is integrate in te #mplementation !unction o! SAP Solution Manager.

Documents resiing in an e8ternal SAP nolege areouse or tir part- in!ormation

management s-stem can (e line ,ia >F.

7ac to +op

- (an I do/nload t,e implementation proCect structure into Microso$tProCect3

Les. Donloaing into Microso!t Pro@ect is supporte (- SAP Solution Manager. Data is

onloae in to steps

1. Donloa into Microso!t =8cel

2. ploa !rom Microso!t =8cel into Microso!t Pro@ect

oe,erB to ensure tat canges an upates to -our pro@ect structure in SAP Solution

Manager are re!lecte in Microso!t Pro@ectB -ou must onloa it againB o,erriting -our

current Microso!t Pro@ect structure settings.

7ac to +op

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4 2ill 9usiness Process Management in SAP +I replace SAP Solution

Manager3

 o. SAP Solution Manager is SAP$s application management plat!ormB ic !ocuses on

te implementation an operation o! (usiness processes. +e !ocus o! 7usiness Process

Management in SAP /# is on process integration. 7ot tools complement eac oter. SAPis impro,ing cooperation (eteen te tools. 9or e8ampleB plans !or a common process

repositor- an moeling en,ironment are ell unera-.

7ac to +op

< ;o/ does t,e SAP Solution Manager support me in end user training3

+e SAP Solution Manager inclues a !unctionalit- to (uil so calle learning maps out o!

training materialB escriptions an structures. +is Ce6learning managementC !unctionalit-

is tigtl- integrate in SAP Solution ManagerNs implementation an upgrae scenarios to

support a pro@ect6oriente nolege trans!er. 9urtermoreB all SAP Solution Manager

customers can use SAP$s simulation tool SAP +utor to create SAP pro@ect speci!ic learning

materials. SAP also pro,ies nolege +rans!er Optimization ser,ices an (est practicesto get up to spee it e6learning metoologies an tools. 9or more etailsB see

.ser,ice.sap.com?SolutionManager 6I 9unctions in etail 6I #mplementation 6I =6

Fearning Management.

7ac to +op

= 2,at are t,e limitations o$ SAP )utor $or SAP Solution Manager

customers3

SAP Solution Manager customers can orer a !ree ;inclue in te stanar maintenance

!ee< cop- o! SAP +utor. +e prere:uisite is tat te customer uses te SAP Solution

Manager proucti,el- !or is SAP Solution. +is ,ersion o! SAP +utor is restricte to up6to !i,e users to create an eit SAP

relate tutorials ;+is re!ers to te SAP +utor >ecorer ' =itor so!tare<.

All license SAP users o! -our compan- can use te SAP +utor Pla-er so!tare to

 pla-(ac SAP relate tutorials. #n tis conte8tB SAP relate tutorials are all tutorials

tat re!er to -our SAP Solution an its processes.

#! -ou ant to use te SAP +utor it more users or !or oter purposesB please contact -our

local sales representati,e or gater more in!ormation -oursel! at te SAP +utor site

.ser,ice.sap.com?SAP+utor.

7ac to +op

> ;o/ can SAP Solution Manager customers order SAP )utor3

See ttp??ser,ice.sap.com?solutionmanager 6I Orer #n!ormation 6I SAP +utor !or SAP

Solution Manager customers !or a escription an trou(lesooting.

7ac to +op

 

Ans/ers to0 Implementation (ontent

1 Are t,ere special *ersions o$ implementation content a*aila'le $or

di$$erent releases o$ SAP Solution Manager3

#mplementation content in SAP Solution Manager is release inepenet. #n !actB it is

eli,ere in a separate so!tare pacage ;S+6#*O<. +is is use as a6on !or all SAP

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Solution Manager since release 3.1.

7ac to +op

. ;o/ can I get t,e latest *ersion o$ t,e implementation content3

Lou can onloa te latest content !rom te SAP Ser,ice Maretplace ,ia ?installations 6I

=ntr- (- Application Group 6I SAP +ecnolog- *omponents 6I SAP Solution Manager 6I

SAP Solution Manager 6I *ontent 6I S+6#*O.

7ac to +op

- 2,ere can I get an o*er*ie/ o$ t,e current implementation content3

Documentation regaring te implementation content is a,aila(le on te SAP elp Portal.

7ac to +op

4 2,at is t,e relation 'et/een implementation content in SAP Solution

Manager and A5IS $or et2ea*er3

it A>#S !or etea,erB it is possi(le to onloa (usiness process moels !rom teimplementation content an !rom implementation or upgrae pro@ects in SAP Solution

Manager. Lou ill ten (e a(le to use A>#S !or etea,er to !urter ocument an

enance moells. +e enance moels can (e uploae to te corresponing pro@ect in

SAP Solution Manager again.

7ac to +op

 

Ans/ers to0 )raining

1 ;o/ does t,e SAP Solution Manager support me in end user training3

+e SAP Solution Manager inclues !unctionalit- to (uil Fearning Maps !rom trainingmaterialB escriptions an structures. +is e6Fearning Management !unctionalit- is tigtl-

integrate in SAP Solution ManagerNs implementation an upgrae scenarios to support a

 pro@ect6oriente nolege trans!er.

9urtermoreB all SAP Solution Manager customers can use SAP$s simulation tool SAP

+utor to create SAP pro@ect speci!ic learning material. SAP also pro,ies nolege

+rans!er Optimization ser,ices an (est practices to get up to spee it e6learning

metoologies an tools. 9or more etailsB see .ser,ice.sap.com?SolutionManager  6I

9unctions in etail 6I #mplementation 6I =6Fearning Management.

7ac to +op

. 2,at ot,er e6learning tools exist and /,en s,ould I use t,em3

7nterprise 8earning Plat$orm0 

6 SAP 8earning Solution 6 +e SAP Fearning Solution ;FS< is a complete solution

capa(le o! managing an integrating enterprise (usiness an learning processes to acie,e

enterprise goals. +e SAP FS pro,ies a compreensi,eB (lene6learning solution !or all

enterprise training re:uirements supporting (ot classroom training an e6learning. +e FS

is !ull- integrate into SAP !unctionall- an tecnicall- pro,iing !or consoliation o!

in!ormationB contentB an learning processes across te glo(al enterprise. 9or more

in!ormation or to orerB contact -our local sales representati,e.

768earning Aut,oring )ools0 6 SAP )utor is a so!tare simulation tool targete at en6users tat is use to create

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customize simulations o! -our SAP Solution. SAP +utor pro,ies a simulate

en,ironment ere en users can !amiliarize temsel,es it (usiness processesB

transactions an applications. +e simulations can (e ,iee in emo moe or run in

interacti,e moeB re:uiring user interaction. SAP +utor simulations can also prouce or

ocumentation using customer speci!ic templates. See

ttp??ser,ice.sap.com?solutionmanager  6I Orer #n!ormation 6I SAP +utor !or SAP

Solution Manager customers !or a escription o! o to orer -our !ree cop- o! SAP

+utor.

6 52" In$o Pak 6 >D #n!o Pa is a suite o! applications tat !acilitates te

e,elopment o! content in multiple !ormats. #t is appropriate to use en -ou ant to

create (usiness process proceuresB implementation test scriptsB transaction or

instructions !or en6usersB user cue cars an application simulations troug a single

recoring. Aitionall-B #n!o Pa supports eplo-ment o! te content troug >D

generate e( sites an conte8t sensiti,e elp. +is material ma- (e use as re:uire (- a

user or uring !ormal classroom e,ents. 9or more in!ormation or to orerB contact -our

local sales representati,e.7ac to +op

- ;o/ is SAP )utor licensing pro*ided $or SAP Solution Manager

customers3

SAP Solution Manager customers can license SAP +utor !or !ree ;inclue in te stanar

maintenance !ee<. +e prere:uisite is tat te customer uses te SAP Solution Manager

 proucti,el- in teir SAP Solution.

+is ,ersion o! SAP +utor is license !or up6to !i,e autors to create an eit SAP

relate tutorials ;+is re!ers to te SAP +utor >ecorer ' =itor so!tare<.

All license SAP users o! -our compan- can use te SAP +utor Pla-er so!tare torun SAP relate tutorials. #n tis conte8tB SAP relate tutorials are all tutorials tat

re!er to -our SAP Solution an its processes.

#! -ou ant to use SAP +utor it more users or !or oter purposesB please contact -our

local sales representati,e or gater more in!ormation !rom te SAP +utor e(site

.ser,ice.sap.com?SAP+utor .

7ac to +op

4 ;o/ do SAP )utor and 52" In$o Pak complement eac, ot,er3

SAP +utor is a tool tat is use to prouce emonstrationB interacti,e an

assessment simulations. +ese simulations ma- (e e8porte to or usingcustomer speci!ic templates.

>D #n!o Pa is a ocumentation suite aime at multiple auiences itin te

ocument e,elopment li!ec-cle incluing pro@ect teamB testingB an en6usersB

 pro,iing multiple output incluing or instructionsB process !losB printa(le

outputsB an also simulations.

7ac to +op

< ;o/ does SAP Solution Manager /ork /it, e6learning o'Cects3

*ustomers can create e6learning o(@ects suc as simulations an ocumentation ;7PPsB

e8ercises?solutionsB or instructionsB @o( aisB con!iguration ocumentation an testing

ocuments<.

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+ese o(@ects can ten (e attace irectl- to te appropriate (usiness scenario?(usiness

 process?process step?role in SAP Solution Manager.

sers can access tese o(@ects !rom role speci!ic Fearning Maps create in SAP Solution

Manager.

7ac to +op

= ;o/ can SAP Solution Manager customers order SAP )utor3

See ttp??ser,ice.sap.com?solutionmanager  6I Orer #n!ormation 6I SAP +utor !or SAP

Solution Manager customers !or a escription an trou(lesooting.

7ac to +op

 

Ans/ers to0 Solution Monitoring

1 2,at is System Monitoring3

SAP Solution Manager can (e use to monitor te a,aila(ilit- an per!ormance o! e.g.transaction coesB reportsB @o(sB an inter!acesB (- using te **MS monitors. Alerts ill (e

,isi(le on te grapical inter!ace o! SAP Solution Manager. S-stem agent tecnolog- is

also inclue in tis in!rastructure as ell as te possi(ilit- to use a stanarize alert

inter!ace itin **MS to o(tain alerts !rom oter ,enor monitoring tools.

7ac to +op

. 2,at is 9usiness Process Monitoring3

#n orer to set up a compreensi,e monitoring conceptB SAP recommens esta(lising

7usiness Process Monitoring in SAP Solution Manager !or core (usiness processes. #t

com(ines te tecnical s-stem monitoring it (usiness processesB tus (eing a(le to

estimate (usiness e!!ects as soon as possi(le an assign pro(lems !aster to te appropriateareas.

7ac to +op

- 2,at is Ser*ice 8e*el 5eporting3

Ser,ice Fe,el >eporting elps customers loer teir +otal *ost o! Onersip (- pro,iing

important per!ormance ata an recommenations on o to sol,e an- pro(lems tat are

!oun. it Ser,ice Fe,el >eportingB customers can e!ine teir on ser,ice le,el

agreements an report on o ell tese are !ul!ille. +is !unction is (ase on te ata

collecte (- SAP =arl-atc AlertB ic is collecte !rom te satellite s-stems in teir

solution lanscape.Fie SAP =arl-atc Alert reportsB Ser,ice Fe,el reports are create automaticall- (ut can

com(ine te ata !rom multiple s-stems (elonging to one solution lanscape. Ser,ice Fe,el

reports can (e a@uste to monitor te per!ormance an a,aila(ilit- o! ini,iual (usiness

 processesB s-stemsB an oter components maintaine in te SAP Solution Manager it

ini,iuall-6tailore alert tresols.

7ac to +op

4 2,ic, inter$aces exist to t,ird party system management tools3

+e s-stem monitoring !unctions in SAP Solution Manager are (ase on te **MS

Monitoring #n!rastructure. +is in!rastructure as an open stanar inter!ace troug ic

monitoring ata can (e importe or e8porte. +is inter!ace is alrea- in use (- ,ariouss-stem management so!tare manu!acturers.

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7ac to +op

< 2,ic, monitoring data can 'e trans$erred to and $rom t,ird party tools3

All monitoring ata !rom SAP Solution Manager ;e8cept !or (usiness process step6relate

ata< can (e rea (- s-stem management tools troug te **MS inter!ace.

All monitoring ata tat is collecte (- tir part- s-stem management tools an sent to

SAP Solution Manager ;,ia **MS< can (e allocate to a s-stemB an inter!ace or a (usiness

 process ;step< tat is represente in te grapical user inter!ace o! SAP Solution Manager.

7ac to +op

= 2,at ser*ice products does SAP o$$er $or solution monitoring3

+e !olloing SAP Support Ser,ices co,erB to a certain e8tentB solution monitoring

SAP Solution Management Assessment ;SMA<

+e !olloing Solution Management Optimization ser,ices

o SAP S-stem Aministrationo SAP #nter!ace Management

o SAP 7usiness Process Management

>egaring ;sel!6< training o!!eringsB please r e!er to te training section on te SAP

Solution Manager omepage.

7ac to +op

 

Ans/ers to0 Ser*ice "eli*ery

1 ;o/ does SAP 7arly2atc, Alert:SAP 7arly2atc, (,eck run in SAPSolution Manager3

SAP =arl-atc Alert collects ata !rom te i!!erent customer$s s-stems. +e collecte

ata is ten !orare to te SAP Solution Manager s-stem !or processing.

#! te SAP =arl-atc Alert rating is reB te SAP Solution Manager triggers a

message to SAP an sens a report to SAP. A SAP ser,ice engineer contacts te

customer an recommens eiter a SAP =arl-atc *ec or solutions to te

 pro(lems.

#! te SAP =arl-atc Alert rating is -ello or greenB te ata remains in te SAP

Solution Manager. =,er- !our ees SAP =arl-atc Alert ata is sent to SAP

Support.

7ac to +op

. 2,at are sel$ ser*ices3

Lou can per!orm routine ser,ices -oursel!B on6siteB using SAP Solution Manager. +ese

stanarize sel!6ser,ices are ela(orate 7est PracticesB ena(ling -ou to sol,e an

 proacti,el- pre,ent pro(lem situations. All sel!6ser,ices an oter SAP ser,ices !eature

automaticall- generate reports gi,ing tecnical etails o! te s-stem an its status. +e

Ser,ice Fe,el >eporting an SAP =arl-atc Alert trigger alerts an messages tat re!lect

te state o! -our m-SAP solution. +e summar- ser,ice reports !orm an inispensa(le

source o! management in!ormation !or !acilitating ecisions concerning arare an

so!tare issues.

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7ac to +op

- 2,at are Solution Management Optimization SMOB ser*ices3

*ustomers !ace comple8 situations tat re:uire ini,iuall-6tailore solutions. it -ears

o! e8perience regaring suc situationsB SAP as prepare a set o! speci!ic Solution

Management Optimization ser,ices. +e SMO Ser,ices !ocus on critical points o! -ourm-SAP solutions.

SMO ser,ices can (e orere ,ia SAP Solution Manager. +e- are per!orme on6site (ase

on te SAP Solution Manager (- certi!ie SAP e8perts. 7ase on a special training o!!ering

!rom te SAP Solution Acaem-B customers can get a certi!ication !or e!ine SMO

Ser,ices an per!orm tese on teir on.

9or more in!ormationB see Solution Management Optimization.

7ac to +op

4 2,at are 9est Practices $or Solution Management3

7est Practice !or Solution Management are ocuments tat simpli!- an guie -ou troug

comple8 issues in te implementation an management o! -our solution lanscape. 7-

using tese 7est Practice ocumentsB -ou (ene!it !rom te consiera(le e8perience o! SAP

an its customers. +is e8perience as eri,e an re!ine o,er large num(ers o! SAP

customer pro@ectsB as ell as eli,eries o! SAP Support Ser,ices suc as SAP =arl-atc

*ec or SAP GoingFi,e *ec.

7est Practices ocuments !or Solution Management are inclue in -our stanar

maintenance agreement it SAP an are accessi(le ,ia SAP Solution Manager.

7ac to +op

< (an Halue Added 5esellers HA5sB deli*er ser*ices included in t,e

maintenance agreement *ia SAP Solution Manager3LesB a!ter training an certi!ication all EA>s can eli,er remote ser,ices !or teir

customers ,ia SAP Solution Manager. +e SAP Solution Manager is installe at te EA>

an customers are connecte to it troug a remote connection.

7ac to +op

 

Ans/ers to0 Ser*ice "esk 

1 2,at is t,e SAP Solution Manager Ser*ice "esk3

+e Ser,ice Des can (e use to set up e!!icient internal support !or SAP6relate error

messages. =n users can create error messages an sen tem to a central support

organization oring in te SAP Solution Manager. ereB te support emplo-ees can use

a,ance tools to process te error messages an eli,er !ast pro(lem resolutionB !or

e8ample

Message processing

o *reate error messages

o *reate internal notes

o >ecor calls

o *ommunicate per e6mailB SAPO!!ice or !a8 !or te status upate

o Searc !or SAP otes irectl- in te SAP Ser,ice Maretplace

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o #n:uir- in an internal Solution Data(ase

o Sen a message to SAP

o >ecei,e an anser !rom SAP

o #mplement SAP otes it te SAP ote Assistant

7i6irectional inter!ace to SAP to !orar messages to SAP Support

SAP otes searc an automatic implementation o! SAP otes ;an epenent

 otes< using te SAP ote Assistant ;so!tare cange management<

#nter!ace (eteen Ser,ice Des an a +ir Part- *all +racing S-stem

Solution ata(ase !or nolege management

7ac to +op

. I /ant to use t,e Ser*ice "esk in t,e SAP Solution Manager to support

non SAP components 2,at are t,e costs3

9or using SAP Solution Manager Ser,ice Des it non6SAP componentsB please contact

-our account e8ecuti,e.

7ac to +op

- I /ant to use t,e ser*ice desk /it, more t,an t,e standard scenarios

deli*ered 'y SAP ;o/ do I proceed3

Lour !irst step in tis case soul (e to contact -our SAP sales representati,e an gi,e im

an impression o! -our iea. #! tis is no stanar Solution Manager or *>M scenarioB sales

ill inclue consulting to iscuss a solution ;e.g. a SAP Solution Manager consulting

 pacage<. +is migt (e !or e8ample a Scoping orsop it one o! te SAP Solution

Manager consulting teams !rom *>M consulting. A!terarsB consulting an sales canmae an o!!er (ase on te outcome o! te orsop.

7ac to +op

4 2,at kind o$ SAP otes can 'e applied 'y t,e SAP ote Assistant3

SAP ote Assistant can onl- implement A7AP coing automaticall-. At te momentB

creation or canging o! Data Dictionar- o(@ects is not supporte. oe,erB SAP ote

Assistant automaticall- taes into account all epenencies it oter SAP otes or

Support Pacage le,els en implementing A7AP corrections.

7ac to +op

< (an I inquire i$ a particular SAP ote ,as 'een applied3LesB in te ote (roser -ou can see all SAP otes implemente (- te SAP ote

Assistant.

7ac to +op

 

Ans/ers to0 Ser*ice "esk +)

1 2,at is SAP Solution Manager Ser*ice "esk%s area o$ use3

+e SAP Solution Manager Ser,ice Des ena(les user support in -our SAP solution

lanscape an !or -our SAP applications. #t soul (e use !or all SAP6relate support

re:uests !rom te en6users to -our internal support organization an en necessar- to

SAP.

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>e:uests unrelate to SAP applications are not suppose to (e processe it SAP

Solution Manager Ser,ice Des in its stanar eli,er-. 9or an e8tene usage o! te SAP

Solution Manager Ser,ice DesB please re!er to :uestion 2. 

+o integrate SAP Solution Manager Ser,ice Des to an e8ternal elp6es toolB re!er to

:uestion 10. 

7ac to +op

. 2,at is t,e area o$ use $or SAP Solution Manager Ser*ice "esk +)3

ereas SAP Solution Manager Ser,ice Des soul onl- (e use !or SAP6relate

re:uestsB -ou ma- also o(tain a (roaer license !or te SAP Solution Manager Ser,ice

Des to use te SAP Solution Manager Ser,ice Des !or #+6relate re:uests itout

re!erence to an SAP application ;C=8tene sageC<. SAP Solution Manager Ser,ice Des

/+ soul onl- (e use !or #+6 an telecommunication e,ice6relate re:uests.

#+6relate re:uests ma-B !or instanceB relate to te #+ in!rastructureB non6SAP applicationsB

an #+ arare. >e:uests relate to telecommunication e,ices lie pones an PDAs

ma- also (e processe.

7ac to +op

- 2,o s,ould consider using SAP Solution Manager Ser*ice "esk +)3

SAP Solution Manager Ser,ice Des /+ is meant to (e use (- #+ epartments o o not

a,e an e8isting elp6es solution in place or o ant to replace an e8isting one. Also

em(ee #+ ser,ice pro,iers o are not re,enue an sales6ri,en can mae use o! SAP

Solution Manager Ser,ice Des /+.

7ac to +op

4 2,o s,ould not use SAP Solution Manager Ser*ice "esk +)3

SAP Solution Manager Ser,ice Des /+ soul not (e use (- re,enue an sales6ri,en #+organizations ? #+ ser,ice pro,iers.

7ac to +op

< 2,at are t,e di$$erences 'et/een SAP Solution Manager Ser*ice "esk +) 

and SAP (5M3

SAP Solution Manager$s !ocus is on application management. +e Ser,ice Des /+

is not meant to (e use !or sales or mareting processesB ic are core

competencies o! SAP *>M.

SAP Solution Manager Ser,ice Des /+ soul onl- (e use !or #+6 an

telecommunication e,ice6relate re:uests. it SAP *>MB #+6 antelecommunication e,ice6relate re:uests can (e processe as ell as an- oter

ser,ice re:uests relate toB !or instanceB !acilit- managementB tecnical ser,ice

managementB emplo-ee an accounting ser,ices an so on.

it SAP Solution ManagerB a tigt integration into *ange >e:uest ManagementB

7usiness Process Monitoring an oter application management processes is

a,aila(leB ic is not a,aila(le in SAP *>M.

#nteraction center an ser,ice management !unctions are core competencies o! SAP

*>M an ill (e enance on a continuous (asis. SAP Solution Manager 4.0 uses

*>M 5.0 tecnolog-.

7ac to +op

= 2,at is SAP (5M%s release strategy $or Interaction (enter and Ser*ice

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Management3

7ot *>M interaction center an ser,ice management !unctions ill (e enance on a

continuous (asis. Man- o! te planne enancements ill also (e rele,ant !or #+6relate

ser,ices an processes. +e enancements ill (e part o! !uture *>M releases. 9or releases

iger tan *>M 5.0B te user inter!ace is (ase on a ne tecnolog- !rameorB ic

ill not (e use (- SAP Solution Manager 4.0.

7ac to +op

> Are SAP Solution Manager releases aligned /it, SAP (5M releases3

SAP Solution Manager an SAP *>M are su(@ect to teir on release c-cles.

7ac to +op

? 2,at are t,e tec,nical prerequisites to implement SAP Solution Manager

Ser*ice "esk +)3

As a prere:uisite !or Ser,ice Des /+ it is recommene to acti,ate te pre6con!iguration!or SAP Solution Manager Ser,ice Des an e8ecute te necessar- con!iguration steps in

te SAP Solution Manager #mplementation Guie ;#MG<.

A 36s-stem lanscape ;e,elopmentB testB proucti,e s-stem< is recommene to use SAP

Solution Manager Ser,ice Des /+.

7ac to +op

@ 2,ere do I $ind pricing in$ormation $or SAP Solution Manager Ser*ice

"esk +)3

SAP Solution Manager Ser,ice Des /+ is a stanar SAP o!!ering. #! -ou are intereste in

using SAP Solution Manager Ser,ice Des /+B please contact -our SAP account e8ecuti,e.

7ac to +op

1! ;o/ can t,e SAP Solution Manager Ser*ice "esk integrate to ot,er

systems3

it SAP Solution Manager 4.0 an open inter!ace !or e8canging messages it elp6es

s-stems !rom e8ternal pro,iers is a,aila(le. #t ena(les customers to integrate teir e8isting

support in!rastructure ? elp6es s-stems it te e8tene options o! SAP Solution

Manager$s Ser,ice Des to pro,ie support !or SAP applications.

+is SAP6certi!ie inter!ace can (e use (- all SAP partners an (e implemente in teir

tools. Messages are e8cange (eteen SAP Solution Manager an te oter s-stems it

e( ser,ices !or simpleB !le8i(leB an plat!orm6inepenent operation.+o connect SAP Solution Manager Ser,ice Des to an e8isting elp6es applicationB re!er

to te e(Ser,ice AP# speci!ication 

7ac to +op

 

Ans/ers to0 #pgrading SAP (omponents

1 ;o/ does SAP Solution Manager support me in upgrades3

SAP Solution Manager can elp -ou !or eicate aspects o! tecnical an !unctional

upgraes. As a ser,ice eli,er- plat!ormB SAP Solution Manager allos -ou to

Orer an e8ecute te SAP GoingFi,e 9unctional pgrae *ec

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Orer an e8ecute SAP Sa!eguaring Ser,ices

or it te pgrae *ontent Map

7lueprintB con!igureB an test ne scenarios

*reateB organizeB an istri(ute learning materials !or -our en user elta training.

it te integrate customizing an test tecnologies ;#MG an *A++< an te capa(ilit-

to ienti!- te critical (usiness processes an te relate s-stem lanscape a!!ecte (- te

upgraeB SAP Solution Manager can elp -ou e!!ecti,el- aministrate an ocument te

upgrae process reucing te ris an costs o! -our entire upgrae pro@ect. 9or more

in!ormation a(out upgraesB re!er to ttp??.ser,ice.sap.com?upgrae an

ttp??.ser,ice.sap.com?sa!eguaring.

7ac to +op

 

Ans/ers to0 )rou'les,ooting

1 ;o/ can I get ,elp /,en I ,a*e pro'lems /it, SAP Solution Manager3

#! -ou a,e pro(lems it SAP Solution ManagerB -ou can open a customer message on

te SAP Ser,ice Maretplace ;ttp??.ser,ice.sap.com?message<. Please mae use o!

te message component SE6SMG ;SAP Solution Manager in general< an its su(6

components.

7ac to +op

. ;o/ can I pre*ent ,a*ing to log on separately to t,e central SAP Solution

Manager system in order to error messages $rom a satellite system3

+ere are to possi(ilities to esta(lis a seamless trust (eteen sening an recei,ing

s-stems

1. =sta(lis a truste s-stem relationsip (eteen te sening an te central s-stem

2. se a general user at te >9* estination !or logging on to te central s-stem.

 ote #! -ou use a general user at te >9* estinationB tere is no aitional logon.

oe,erB in tis caseB te general user is ala-s ispla-e as creator in te central s-stem.

See also SAP ote 3&&&14.

9or (ot possi(ilitiesB te user must a,e te same user #D in (ot s-stems.

7ac to +op

 Ans/ers to0 SAP Solution Manager -.

1 2,at%s t,e maintenance plan $or SAP Solution Manager -.

SAP Solution Manager 3.2 ill sta- in mainstream maintenance until Marc 200).

A!terarsB it ill mo,e into customer6speci!ic maintenance.

7ac to +op

. 2,at a'out SAP Solution Manager -13 2ill t,ere 'e ongoing support3

SAP as enance te originall- communicate maintenance perio !or SAP Solution

Manager 3.1. +e release ill sta- in mainstream maintenance until Decem(er 200". A!ter

tisB it ill mo,e into customer6speci!ic maintenance.

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7ac to +op