solution manager overview
DESCRIPTION
intro to solution managerTRANSCRIPT
SolMan User Training | IBM Internal Use | SMILTU1.ppt | Apr 8, 2023 1
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Objectives
Upon completing this session, you should be able to:
- Use the new terminology associated with SAP Solution Manager- Explain the use and advantages of SAP Solution Manager- Navigate around SAP Solution Manager- Use the Roadmap in SAP Solution Manager- Understand Business Blueprint and Realization activities- Understand the typical functions used after Go-Live in SAP Solution Manager for
Operations
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Evolution from ASAP to SAP Solution Manager
AcceleratedSAP ValueSAP
Offline CD set with tools, content and a methodology for component-based implementation projects
Onsite platform to support key implementation actitivities
Including key ASAP concepts and tool features
Enhanced concepts to encompass the specifics of mySAP.com implementations
Integrated platform to support Implementation and operation of mySAP.com
Offline CD set with tools, content and methodologies for Evaluation, Implementation and Continuous Business Improvement
ASAP CD set is used as a tool platform. ASAP content is included to cover the implementation phase
SAP Solution Manager
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Functional Implementation
Technical Implementation
Implementation of Operations
Implementation
of SAP Solutions
Support Desk
Services for Operations
Solution Monitoring
Operation
of SAP Solutions
ProjectPreparation
BusinessBlueprint Realization Go Live
& SupportFinal
preparation
SAP SolutionManager
SAP Solution Manager – Life-Cycle Approach for Implementation and Operation of SAP Solutions
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SAP Solution Manager – Offerings
Content
Portal to SAP
Suite of Tools/Applications
Implementation Management • Document Repository• Template and Implementation• Business Blueprint• Configuration Synchronization• Testing and Test Management• Content and Learning Management
Maintenance Platform• Change Request Management• System Landscape Reporting• Solution Monitoring• Business Process Monitoring• Support Desk• Service Level Reporting
Business Content• SAP Best Practice Documents • Process Models• Business Scenarios
Roadmaps (Methods)• Implementation accelerators• Services
SAP NotesSAP Service Market Place
SAP Active Global Support
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SAP Solution Manager as a Central Platform
DEV
Message Handling
PRDSolution
Landscape
Solution M
onitorin
g
Service Delivery
Process-oriented
configuation
QASIntegrated Testing
SCMSCM3.1I3.1I
4.5B4.5B
LegacyLegacy
CRMCRM
CUSCUS4.6C4.6C
SCMSCM3.1I3.1I
4.5B4.5B
LegacyLegacy
CRMCRM
CUSCUS4.6C4.6C
SCMSCM3.1I3.1I
4.5B4.5B
LegacyLegacy
CRMCRM
CUSCUS4.6C4.6C
SCMSCM3.1I3.1I
4.5B4.5B
LegacyLegacy
CRMCRM
CUSCUS4.6C4.6C
SCMSCM3.1I3.1I
4.5B4.5B
LegacyLegacy
CRMCRM
CUSCUS4.6C4.6C
SCMSCM3.1I3.1I
4.5B4.5B
LegacyLegacy
CRMCRM
CUSCUS4.6C4.6C
SAP SolutionManager
Customer's System Landscape
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SAP Solution Manager – Implementation Functionality
SAP Solution Manager in Implementation
Configuration
Project definition
Define Business Blueprint
Customizing synchronization
Authorization
Datatransfer
End user Training and
documentation
Testing
Projectphases
Roadmaps
Project AdministrationCrossfunctions
Project activities
Issue Tracking / Status Monitoring / Reporting
Developments
Definesystem landscape
ProjectPreparation
BusinessBlueprint Realization Go Live
& SupportFinal
preparation
Other SAPTOOLS
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SAP Solution Manager - Benefits at a Glance
Benefits of using the SAP Solution Manager in Implementation :
Central point of access and support of key implementation activities
Standard scenarios provided through Business Process Repository
Central repository to store project documentation and issues
Process-driven Blueprint, Configuration and Testing approach
Automated customizing synchronization across mySAP components
Project reporting capabilities
Provides project implementation content to operations / support personnel
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SAP Solution Manager – Operations Functionality
SAP Solution Manager in Operations
System Monitoring
Define/ImportSystem
Landscape
SAP EarlyWatch
Alert
Service Level Reporting
Service Delivery Enabling
Business Process
Monitoring
SAP Service Marketplace
Issue Tracking
Microsoft NetMeeting
Central SystemAdministrationBest Practices
Documents
Upgrade
Support desk/ SAP Note Assistant
Define/ImportBusiness Processes
Recom-mendedfunctionssequence
Crossfunctions
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SAP Solution Manager - Benefits at a Glance
Benefits using the SAP Solution Manager in Operations:
Service Level Management/ Reporting
Application Management/ Monitoring
Software Change Management
Improved support from SAP with integrated Support Desk
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SAP Solution Manager – Preparation and Blueprint
SAP Solution Manager in Implementation
Configuration
Project definition
Define Business Blueprint
Customizing synchronization
Authorization
Datatransfer
End user Training and
documentation
Testing
Projectphases
Roadmaps
Project AdministrationCrossfunctions
Project activities
Issue Tracking / Status Monitoring / Reporting
Developments
Definesystem landscape
ProjectPreparation
BusinessBlueprint Realization Go Live
& SupportFinal
preparation
Other SAPTOOLS
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Roadmaps
Graphical entry into and status overview about your projectGraphical entry into and status overview about your project
Phase-driven approach for functional and technical implementation and
ongoing operation activities
Phase-driven approach for functional and technical implementation and
ongoing operation activities
Links to accelerators for your project phaseLinks to accelerators for your project phase
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Project Preparation: Define Project & Standards
Project Administration
Choose your project type
Define general project data
Implementation Projectof SAP components
Template ProjectCreation of re-usable solutions
Implementation Projectof SAP components
Template ProjectCreation of re-usable solutions
Person responsible for the project Language of the project Overall project status
Project time frame for plan and actual data
Person responsible for the project Language of the project Overall project status
Project time frame for plan and actual data
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Blueprint : Business Process Repository (BPR)
What is the BPR?
The Business Process Repository is a repository of implementation content including reusable pre-defined business process information and is delivered as part of the SAP Solution Manager.
When creating the business blueprint, customers select the pre-configured business processes they want to implement. Based on the scenarios selected in the scope, the corresponding Business Process Repository content is made available.
The Business Process Repository is a package of reusable pre-defined business process content comprising:
Scenario documentation
Transaction assignments IMG assignments Configuration guides Pre-configured processes delivered through BC Sets Predefined test cases
Note: The available Business Process Repository content may vary for scenarios.
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Structure of a Standard Scenario
Project
Organization Units
…
Master Data
…
Business Scenarios
Scenario 1
Scenario 2
Scenario 3
…
Process 1
Process Step 1
Process Step 2
Process Step 3
…
Scenario 1
Organization Units
…
Master Data
…
Business Processes
Process 1
Process 2
Process 3
…
Level 1 - Scenarios Level 2 - ProcessesLevel 3 –
Process Steps
NOTE: There may be one or more SAP Transaction Codes per Process Step!
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Business Blueprint: Define Business Process Hierarchy
Business Process Hierarchy
Business Process Hierarchy Select your Business Scenarios according to the SAP
components Template Select your Business Scenarios according to the SAP components Template
Add Process Steps from the Business Processes in your Business Process HierarchyAdd Process Steps from the Business Processes in your Business Process Hierarchy
Create Custom Scenarios, Business Process, Process Steps, Transactions and Customization to complete the Business Blueprint
Create Custom Scenarios, Business Process, Process Steps, Transactions and Customization to complete the Business Blueprint
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Business Blueprint: Create Design Documentation
Functionality to create, edit, and store, Upload and download documentation Predefined templates / document type for
– Scenario descriptions, diagrams, and installation guides – Customer Input – Interfaces, forms, and reports
Creation of own templates Reporting features to track and filter on documents
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SAP Solution Manager – Realization
SAP Solution Manager in Implementation
Configuration
Project definition
Define Business Blueprint
Customizing synchronization
Authorization
Datatransfer
End user Training and
documentation
Testing
Projectphases
Roadmaps
Project AdministrationCrossfunctions
Project activities
Issue Tracking / Status Monitoring / Reporting
Developments
Definesystem landscape
ProjectPreparation
BusinessBlueprint Realization Go Live
& SupportFinal
preparation
Other SAPTOOLS
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Build & Document Custom
Development
Build, Plan & Execute Test
Cases
Record, Manage & Resolve Test
Problem Reports
Perform & Document
Configuration
Track Training Material
Development
Build End-User Roles
Key Activities within Realization
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Configuration : Adding IMG Objects (1)
1. Select row and press Add button
2. Select object type (IMG Object)
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Configuration : Adding IMG Objects (2)
3. Assign IMG Object(s) via F4, to call Reference IMG
4. Select IMG Object(s) by clicking on the checkbox, then click on the green checkmark
to copy them to the project
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Perform Configuration using IMG
For several standard scenarios, IMG assignments are available at process and/or process step level.
In SOLAR02, select IMG Object and click on ‘Configure’ button to launch IMG. Perform configuration in satellite system, save and return to Solution Manager.
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Document Configuration Settings
Having configured the process, create a Configuration Element document, against the Process or Process Step, to record what changes were made and why.
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Customizing Synchronization
Comparing Configuration- Comparison between systems and clients- No automated configuration adjustments- Use to control configuration before and
after distribution
Distributing Configuration- From one to multiple target systems and
components- Automated configuration distribution
possible- Use to distribute defined set of
configuration between components
= Customizing Distribution= Customizing SCOUT
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Comparing Customizing (3)
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What is Customizing Distribution?
Customizing data TransportECCDEV
ECCQA
ECCPRD
CRMDEV
CRMQA
CRMPRD
APODEV
APOQA
APOPRD
Transport
TransportTransport
TransportTransport
Central system
Predefinedlist of
synchronizing objects
Customizing
Distribution
(eg Pricing Conditions)
Manages consistency of configuration in a distributed system environment.
Avoids redundant customizing activities across solution landscape.
Customizing Scout compares customizing across systems and components.
Uses Synchronization Groups to identify cross-component configuration.
Can be utilized for initial customizing and delta customizing.
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Realization: Testing
Central definition and preparation of test plans and packagesAssign test packages to Testers
Central definition and preparation of test plans and packagesAssign test packages to Testers
Testers find test packages in theirpersonal Worklist and execute thetest e.g using eCATTs
Testers find test packages in theirpersonal Worklist and execute thetest e.g using eCATTs
Check the status of your tests
in the Status Info System Check the status of your tests
in the Status Info System
Business Blueprint & Configuration Test Plan
BC
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Reporting Types
Standard reports available for:
Administrative purposes Status Assignments Planned vs actual dates
Assignments Documentation Transactions Problem messages
Business Blueprint & Realization phases
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Reporting in Detail
Each report variant provides a specific set of selection criteria and results layout Selection criteria and results screen can be modified Navigate from results screen directly to structure item Table and tree (hierarchy) views are available Table view allows data download to MS Office applications
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SAP Solution Manager – Operations: High Level Overview
SAP Solution Manager in Operations
System Monitoring
Define/ImportSystem
Landscape
SAP EarlyWatch
Alert
Service Level Reporting
Service Delivery Enabling
Business Process
Monitoring
SAP Service Marketplace
Issue Tracking
Microsoft NetMeeting
Central SystemAdministrationBest Practices
Documents
Upgrade
Support desk/ SAP Note Assistant
Define/ImportBusiness Processes
Recom-mended
functionssequence
Crossfunctions
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SAP Solution Manager - Monitoring
Process-Orientated Application Monitoring and System MonitoringTime Schedule: Hourly and daily
“keep the business running” tasks
Process-Orientated Application Monitoring and System MonitoringTime Schedule: Hourly and daily
“keep the business running” tasks
Service Level Management and Reporting
Time Schedule: Weekly, Monthly Continuous improvement, planning
tasks
Service Level Management and Reporting
Time Schedule: Weekly, Monthly Continuous improvement, planning
tasks Monitoring is based on the core business processes of a customer‘s mySAP.com solution Service Level Management for periodic cross-system reporting Realtime Monitoring of Business Processes and System Components based on the CCMS infrastructure
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Service Desk
SAP SupportSAP Support
CustomerCustomer
SAP ServiceMarketplaceSAP ServiceMarketplace
SAPSAP
Provides Solution Finds Solution
or
3
Forwards Message
Provides Solution
4Provides Solution
2
Searches for Solution
Customer'sSolution Database
SAP Note DatabaseService ProductsBest Practices DB
1
Creates Message
End UserEnd User SolutionSupportSolutionSupport
SAP System SAP
Solution Manager
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SAP Solution Manager
Change Request Management
Change Request
Service Message
Developer
Requester
Tester
ChangeManager
DEV
IT Operator
QAS
PRD
Controlled transports
Controlled transports
Service Desk Employee
Ser
vice
Des
kC
han
ge
Req
ues
t M
anag
em
ent
ChangeTransaction
Feedback
Maintenance Cycle
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Maintenance Optimizer
All corrective software packages, including Support Packages (Stacks) for SAP NetWeaver 2004s and SAP Business Suite 2005, released after April 2, 2007, are available exclusively through the Maintenance Optimizer in SAP Solution Manager.
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Support Package Stack Process via Maintenance Optimizer
Old Process New Process (4/2/07)
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IBM SAP Solution Manager Tools, Products & SolutionsComplemented by distinctive functional "IBM Extensions“ integrated with SAP Solution Manager enables
project teams to effectively manage SAP implementation efforts throughout the project life-cycle
Detail Status EntryStatus at any
document level
Executive DashboardWeb-enabled,
Deliverable-based Status, Milestone Status,
MS-Excel download,7-Keys to Success,
Industry Solution MapsICAP Accelerators, Business Process
Hierarchy, Process Flows, Documentation
Ascendant™ SAP MethodsRoadmap withAccelerators,
Work Products, Work Breakdown
Structure
MS Project InterfaceBi-directional, update tasks in MS-Project
and SolMan BPH
SAP Solution Manager
Central Repository
2
3
4
16
Solution Manager JumpstartICAP Accelerators,
To Accelerate Use of SAP Solution Manager 5
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PM Tools: Detailed Status Entry
Resource assigned
Team assignment
Percent Complete
Original estimate of hours of effort
Estimated hours to complete
Total effort hours expended to date
Actual Start Date
Actual Finish Date
Planned Start Date
Planned Finish Date
Enter plan, actual and status data at the Document level
Reporting and maintenance capabilities by team, resource, documents or transactions, etc.
Export to MS-Excel and input for status to/from MS-Project or Dashboard
The IBM Detail Status Entry screen utilizes a client’s Solution Manager Business Process Hierarchy to update document progress data at individual project document level.