solution manager deployment
DESCRIPTION
Solution Manager Deployment at Australia PostTRANSCRIPT
SAP Solution Manager Deployment & Demonstration
Landing new Solution Manager functionality
Standardise
Teach processto other
support staff
Innovate
Deployand documentfunctionality
Fund next innovation
CoreProcesses that reduce support costs and bring differentiation
ContextAll other
processes bringproductivity
InventPrioritise
New SolManfunctionality
Commoditise
New process becomes
business asusual
MotivationAusPost has a large investment in NetWeaver technology (over 50 instances)
AusPost has several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, etc)
AusPost allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment
SolMan landscape designed on scalable IBM PowerVM technology.
SolMan Production and Non-Production systems deployed
SolMan functionality prioritised and deployed one Work Center at a time.
All new processes and functionality documented and stored in SolMan learning maps
SolMan activities part of day to day support duties
Several management reports created and distributed
SolMan is evolving into a mission critical system at AusPost
Support staff using SolMan features in day to day activities
PRJ DEV PRJ TST
•R/3
•BI
•EP/KM
•R/3
•BI
•EP/KM
•PI •PI
•CRM •CRM
•SCM •SCM
DEV TST
•R/3
•BI
•EP/KM
•R/3
•BI
•EP/KM
PRD
•R/3
•BI
•EP/KM
•PI •PI •PI
•CRM •CRM •CRM
•SCM •SCM •SCM
•Solution Manager •Solution Manager
•NWDI •NWDI
•MI •MI
•SRM •SRM
•MI
•SRM
•GRC •GRC
SLD Landscape – AusPost view
The right tool for everyone
Functionality deployed SMSY and EWADefine complete AusPost landscape (smsy for reporting)
SMSY stores overview graphics (server, database & systems)
SMSY data is added manually, automatically from SLD and SAPnet
SMSY has analysis reporting of all instances
Stores landscape components details (servers, databases, systems & system components)
Stores system groups and logical components (project landscapes and logical components)
Stores product definitions
Automatic reports Early Watch and Service Level (EWA, SLR)
Easy to setup (RFC and SDCCN prerequisites)
Early Watch Reports (EWA) can be automatically emailed
Service Level Reports (SLR) can be customized
Central SLD makes everything s much easier
Monitoring and Alerting and Generic ReportingMonitoring and alerting (CCMS alerts and Open Tasks)
Central system monitoring
Central system alerting
Central Auto – reactions (email, alert inbox, SNMP traps link to CA Unicentre)
Generic reporting (dbacockpit, ST06n across all systems)
DBACOCKPIT allows central database monitoring (SLD aware)
ST06n allows operating system monitoring
Central Performance History
RZ23n create your own performance reports
Wily Introscope and EHP1Wily Introscope (ABAP, and J2EE agents)
Wily is used for debugging performance issues on a NetWeaver stack
SAP gets a right to view (free licence) for SAP dashboards only
The is no alerting capability with the right to view license
Links to root cause analysis work center
Enhancement Pack 1 (essential platform for new functionality)
EPH1 SP3 delivered a lot of new functionality
Australia Post was one of the first customers on EHP1 (our blog was well read)
Support Pack 3 for EHP1 implemented without a single glitch
Work CentersWork centers (note: US spelling of centre as per transaction)
Central area for all new functionality
Root Cause Analysis work center
Uses Wily engine
System Monitoring work center
Uses BI engine
Change management work center
Support pack stacks tab shows current levels of production versions + links to SAPNet
Maintenance Optimizer controls planning and downloading of all patches (mandatory)
NetWeaver business client for role based work center display
Solution Manager Learning MapsCommon repository for all support documentation
Transaction solar02
Upload and store learning documents in SolMan database
Create web browser learning documentation links
Can e-mail links for training documentation
Allows for document reviewing and version control
Next for DeploymentDowntime management (calendar of all planned outages)
System Landscape Management work center
Transaction SOLMAN_DOWNTIME_MGMT
BI Reporting direct from Solution Manager
Web app designer and query designer enabling
Redwood – Central background processing (SM37 job management)
Connecting non SAP systems to SolMan (BOBJ, ePOS, LEA)
Central service connections (SAPNet remote support connections)
Change Management (can record changes across the SAP landscape)
SolMan high availability
LinksMax Attention resource Robert Garcia (was here 5 days per month)
New Max Attention resource Kai Hirsch (working closely with Basis)
SD1 – AusPost SolMan Sandpit (used to socialise new functionality)
PS1 – AusPost SolMan Production (used to monitor entire SAP landscape)
www.service.sap.com/rkt-solman (over 100 hours free tuition)
http://service.sap.com/solutionmanager (broadcasting series)
wiki.sdn.sap.com/wiki/display/SM (Solution Manager wiki)
www.sdn.sap.com/irj/scn/forums (Solution Manager Forum)
www.service.sap.com/diagnostics (Wily Information) help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/
frameset.htm
www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website)
Questions?