Rice University Social Media Forum

October 18, 2016

• Hacking• Recovery Steps• Protection

Security

Hacking Recovery Protection• Delete• Change password on

that channel• Issue apology, if

appropriate• Change all passwords• Have backup

• Rice’s Twitter• Zuckerburg, Dorsey,

NASA• Generic vs Targeted

• Passwords• Password manager• Check applications• Check users• Enable multi-factor

authentications• Changing Passwords

• Office of Information Technology

Crisis Communications• Examples• Our Process• Your Role

Examples Our Process Your Role• Plan & prevent• Manage• Recover

• Text• Email• Website• Social media• Outdoor broadcast• News media

• Flooding• Crime Alerts• Student protests• Faculty/staff

• Stop and delete scheduled

• Distributing information

• Tagging Rice University• Reaching employees• Inappropriate Tweets/Followers• Tracking ad impact on Facebook

and LinkedIn• Consistent posting• Preventing accidental posting• Tracking

Questions?

Socialmedia.blogs.rice.eduLKD1@rice.edu