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EQUIPMENT CARE PROGRAM Alex Moncada

Corporate Account Manager

Government and Education

SMART. FAST. SERVICE.

Shawn Stuart

Corporate Account Manager

Equipment Care

Our Mission

We strive to help our partners maintain smooth operations, reduce operational costs while protecting equipment assets through innovative solutions, superior service and exceptional service team.

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BRAND NAME PROTECTION

INNOVATION-SERVICE-TALENT

Innovative Solutions Available Anytime, Anywhere

- Web, Mobile, Phone, GPS-based Dispatching

Program flexibility for equipment lifecycle care Real-time Information

- Unit-TraxSM Asset Management, Service Portal web reports

Superior Service Local Service, National Network

- Assigned Technician – trusted professionals who know your equipment

- Same day service and high first time fix rate - Critical parts stocked on vehicle

Personalized Customer Care - Order to invoice management ensuring

service responsiveness, consistency and accuracy

Exceptional Talent Dedicated national team composed of 750+

Ecolab associates Best trained technicians in the industry Ecolab and Industry Certified Technicians

- Average 10+ years experience - Ecolab University & Training Program - OEM Factory and CFESA Certified

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INNOVATIVE SOLUTIONS

Fast FixSM

Program

Emergency Same day service quickly gets you back up and running

Our Service

• 24/7 available

• Easy service request: web, email, mobile, and

800 # specific for Air Force

• Same day service on critical / emergency calls

• Repair service for ALL your kitchen equipment:

cooking, refrigeration, ice machine, preparation,

ware washing, and other specialties

• Service Guaranteed: 30-day labor and 90-day

parts

• Unit-TraxSM Asset Management Reports: visibility

of your spend and service event by location,

brand and specific equipment

INNOVATIVE SOLUTIONS

Fast FixSM

Program

Your Benefits

• Reduced down time through short ETA, quick

fix, high First Time Fix Rate with Ecolab

• Quality repair: fewer return visits or call

backs

• Disciplined time and material billing

policies

• Save management and staff time:

• We get all your kitchen equipment

covered – true one stop shop for

equipment care service

• Comprehensive asset management

reports make it easy for cost tracking and

budgeting

Focus on critical pieces of equipment

Stock critical parts to ensure same day service

On-site customer staff training

Provide Asset Management solutions

FastFixSM Program

Comprehensive Solutions For your Kitchen Equipment Management

High replacement costs

Revenue drivers

Impact food quality & safety

Critical Pieces Of Equipment

Combi Oven/Steamer

Reach In Ice Machine Walk In

Convection Oven

Conveyor Oven Rotisserie Dishwasher

Operational Efficiency, ROIC,

Food Quality, Brand Protection

Perform Equipment Surveys

Equipment Model Number Manufacture Part Desc

Ice Machine XNME954WS-32B SCOTSMAN L5019X WATER VALVE

Griddles 636TA VULCAN 75019834 POWER SWITCH

Walk in Cooler CUSTOM KOLDPAC 00-825331 MOTOR, FAN

Fryers & Fry Equipment SCFHD460GNC FRYMASTER 8262086 KIT,12/208-240VAC(GAS) THRMTRN

Reach in Freezer WTF27A BEV AIR 75082623 TEMP CONTROLLER

Technicians: Survey

Asset Management

Top critical parts stocked on vehicle

Crash kits: same day parts delivery on demand

Courier program: overnight replenishment

Critical Parts

Cooling Fan Timer Thermostat Water Probe Control Board

Increase Up Time, Protect Sales Revenue

Routine cleaning/checking procedures

Your primary technician can provide on-site training as needed

Ensure food safety compliance and better protect your equipment

On Site kitchen Staff Training

Cost Savings, Food Safety

Unit Spend Tracking

Equipment Performance Tracking

Repair VS Replacement

Top Part Failures

Unit-TraxSM Asset Management Solution

Maximize Your ROIC

Continually Monitors;

Generates detailed reports that provide analytic overviews

Equipment Performance Top Equipment Brands serviced

Manufacture ID Visits Spend

SOUTHBEND **** 534 $225,675.85

TRAULSEN & CO. INC. 182 $81,653.77

UNKNOWN MANUFACTURER 139 $56,851.98

JADE RANGE LLC 115 $35,348.42

HOSHIZAKI AMERICA 108 $36,208.87

WOLF RANGE CO 87 $28,989.93

PERLICK CORPORATION 70 $24,642.19

CRAIG MANUFACTURING 65 $30,422.16

BALLY REFRIGERATED 52 $24,082.31

HATCO CORPORATION 46 $13,077.33

RANDELL 45 $16,450.02

HOBART CORPORATION 37 $10,602.15

KOLPAK 28 $15,935.22

VULCAN-HART CORP 28 $7,724.36

HARFORD DURACOOL LLC 27 $15,230.52

DELFIELD 22 $7,179.78

HOBART BAKERY 21 $8,480.56

TRUE FOOD SVC 19 $5,080.42

CLEVELAND RANGE LLC 15 $6,597.64

IMPERIAL 15 $3,106.79

AMERICAN PERMANENT 13 $1,668.74

MANITOWOC 13 $6,811.29

HEAT CRAFT 12 $13,332.58

GARLAND COMMERCIAL 11 $3,983.91

ICE-O-MATIC 11 $5,527.21

ALL OTHER 105 $39,150.00

Detail by MFG

Customer Name

Date

MyService Online - Secured Website

Secure log in

Manage Your Location

Snapshot Of All Service Events

Summary calendar providing a snapshot of all

service events at your location

Easy Online Service Request

Fill in your information through dropdown menu is

easy and consistent

Real Time Tracking Of Your Orders

Track your work orders by time period and status

Retrieve ALL Your Historical Orders

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Customer Name

Store Name

Caller

Location Of Service

Phone Number

Customer.com

FTI Program Update Travis AFB

Equipment has been tagged for Asset Management MyService website uploaded and live Currently using the FastFix Program

Little Rock AFB Equipment has been tagged for Asset Management MyService website uploaded and live Currently using the FastFix Program

McDill AFB Equipment has been tagged for Asset Management MyService website uploaded and live Currently using the FastFix Program

Patrick AFB Equipment has been tagged for Asset Management MyService website uploaded and live Currently using the FastFix Program

Fairchild AFB Equipment being tagged for Asset Management the week of July 9th MyService website will be uploaded and live once equipment is asset tagged Currently using the FastFix Program

Elmendorf AFB Equipment has been tagged for Asset Management MyService website uploaded Awaiting Service Partner’s Certification (Expected to have the week of July 16th)

Installation

& Disposal

Warranty

Service

Maintenance

& Repairs Equipment

Parts

Asset

Management

Innovative Solutions

E.I.D. Program Single-point solution for EASY equipment install & disposal

PartsXpressSM

Getting you the right parts on time, every time

Smart CareSM Program Prescheduled services keep you up and running

Unit-TraxSM

Asset Management Maximizing your return on

equipment assets

My TechSM

Program Having a highly trained professional technician on your staff

Fast FixSM Program Same-day services quickly get you up and running

Warranty Program Warranty service covering over 400

OEM brands

MyService Online Real-time tracking of your

equipment performance

Scheduled Performance Check services

- Water sample lab testing to select the proper water filtration system and filter change frequency

- Monthly check plus semi-annual deep-dive maintenance, cleaning & sanitation Clean coils and sanitize ice bins

Delime ice machine thoroughly

- Ice WandTM available to prohibit the growth of mold / slime

Dedicated professional technician delivers SAME DAY SERVICE for emergency repairs

Unit-TraxSM asset management and MyService Online real-time service call management

On-site log book and regular cleaning procedure charts

ICE MACHINE SMART CARESM PROGRAM

Ice Quality (Water Quality)

• Contaminates ice

• Lowers evaporator heat

transfer

• Low ice production

• Damage nickel plate of

Evaporator and result in

costly evaporator

replacement

Clear Ice Cloudy Ice

Ice Safety

• Mold/slime growth

• Yeast spore growth

• Risks of food borne illness

Mold/Slime grow within ice

machine

* Mishandled ice is a common

source of contamination.

COMMON OPERATING CHALLENGES

Before After

Cleaning coil can save 20-

30% energy consumption

Operating Efficiency

• Equipment downtime

• Waste of energy

• Shortened equipment life

cycle

SMART. FAST. SERVICE.

We keep you up and running