+

Hospital Management Hend Aljabawi

+ Article Review

The author John Toussaint was also the former CEO of the Thedacare Center for Healthcare Value.

This article focuses on how hospitals can and need to improve their management systems. Their environment isn't running in place because they do not have the management system to support their goals.

+

+ Article Review John continues to explain how he studied over 160

health care organizations in 16 countries and has seen successful “organizations that suggest a framework for the new management approach in health care.”

He goes on to provide ideas an examples on how to improve management systems. For example, he explains how each executive and manager preserves a list of skills, abilities and knowledge required to be effective at their level

For example, if one of the managers had a task to do then he/she would have to do it and she is responsible for anything that happens or comes her way, not the manager.

+ Continued

The article continues to explain in further details on how to improve management systems and by doing so, it will ensure that strategy is well informed and everyone is working on the right/important problems.

+

Overall, this article focuses on the importance of having better management systems and how executives should lead with humility and not power. It goes in depth about how management is a significant part of health care organizations and could be a big part of the solutions to most of their problems.

+ Human Resources Approach

The Human Resources Approach focuses on contributions of human relations approach within organizations; for example, focusing on the individuals feels in the organization and recognizing that individual labor is important for meeting organizational goals.

This approach relates to the article and the healthcare work place because it is need to be used in order for success.

+

+

Human Resource Approach applies to this article and organization because their communication content, direction, channel and style needs to be like the HRA. For example, their content needs to be task and social as in they will communicate often with each other and their work is task based. Next, their direction needs to be team based, therefore they need to work together when needed and gather ideas as a team to come up with new knowledge solutions

+

Their communication channel needs to be using all channels but mainly face to face therefore they can be understood correctly without misunderstanding any idea. They need to communicate as much as possible in order to make sure everything is running efficient and face to face communication is best for this type of organization. Finally, their style needs to be both formal and informal but mainly informal because it can move freely. It is more efficient because employees can discuss work related problems which saves time.

+How this article relates to the Human Resource Approach In the article, it describes how each individual has a

different level of management and they focus on their own standard of work. For example, it was mentioned that middle managers will have their own task to do while the workers on the surgical floor have their own tasks to do but there is still communication through status sheets so in a way everyone is on the same path. So, for instance, the nurse and manager are on the same page when dealing with a patient through these status sheets.

+Continued

Then after that, the head manager meets with their team to solve any problems or answer any questions. Also, the manager works on the improvement of activities before meeting with their own supervisor to improve on anything or update any of the activities.

This all relates to the Human Resources Approach because their direction is team based and working together to keep their work place organized. Also, their channel is usually written but mainly face to face when meeting with managers and solving any issues or problems.

+Peters and Waterman’s Themes for Excellent Organizations Moving along, Peters and Waterman had eight

principles of excellence. These principles were to identify aspects of organizational culture that were important in high preforming companies. These themes emphasize the importance of people.

These themes relate to this article in many ways. For example, their organization is hands-on and value driven because the employees and managers all share the same value of performance; their goal is to put the patients first always and do everything possible to help the patient. Their tasks is very hands-on especially working at a hospital ans being in that environment

+Continued

Also, they preform close relations to the customer meaning they have excellent decisions and actions that meets the needs of customers. Within hospitals, their main focus and goal is the patients or customers coming into their hospital or workplace. They have a good way of meeting the needs of customers. For example, in this article they focus on patient value and what will deliver better patient value; one way that they suggested is to reduce the number of days that children wait for appointments, tests, etc.

+

Another way that the themes relate to this article is through autonomy and entrepreneurship but this is the part of theme that hospitals need to improve in. This theme focuses on how organizations encourages employees to take risks in the development of new ideas but in this article they tend to lack that. They need to improve on encouraging employees like nurses and managers to take more risks therefore new and improved ideas will be brought to the table.

+

Finally, productivity through people is another excellent theme that is used in this organization and needs more improvement in order to have a successful organization. This theme focuses on encouraging positive and respectful relationships among management and employees. During their meetings they promote positive relationships within each other and everyone is treated fairly and equally. However, they need to improve on this a bit more because this will allow for success if there is positive vibes through out the work place and in their environment and respect is always needed in order for an organization to run.

+

Overall, Peters and Waterman’s themes for excellent organization applies to this article and hospitals as a whole. Looking at these themes allows one to see how they can improve together as a whole. These themes are very important and helpful for an organization to be successful and run smoothly. For future solutions, organizations can use these themes and apply them to their workplace.

+

+Questions

Besides the Human Resource Approach, what other systems or cultural approaches can relate to this article?

How does culture play a role? For future solutions, organizations can use the different

type of systems or approached to improve their workplace and also they can use the eight different themes.

+ References

Miller, Katherine. Organizational communication Approaches and Processes Seventh Edition. Stanford University, 2016.

Toussaint, John S. "Hospitals Can't Improve Without Better Management Systems." Harvard Business Review. N.p., 21 Oct. 2015. Web. 10 Oct. 2016.