singapore s electricity market you · hyflux innovation centre, 80 bendemeer road, singapore 339949...

SINGAPORE’S

ELECTRICITY MARKET & YOU

CONTENTS

07TYPES OF ELECTRICITY PRICING P�NS

OFFERED BY RETAILERS

ANNEX 2

08HOW IS ELIGIBILITY FOR

CONTESTABILITY DETERMINED?

ANNEX 3

10HOW IS ELIGIBILITY FOR

REVERSION DETERMINED?

ANNEX 4

1 2NEED HELP?ANNEX 5

101 ON SINGAPORE’S ELECTRICITY INDUSTRYANNEX 1 06

MORE OPTIONS FOR COMMERCIAL & INDUSTRIAL USERS 01

BUY FROM AN ELECTRICITY RETAILERCHOICE A 03

BUY FROM THE WHOLESALE ELECTRICITY MARKETCHOICE B 04

ADDITIONAL POINTS TO TAKE NOTE 05

02CONSIDER YOUR ELECTRICITY PURCHASE OPTIONS

01

MORE OPTIONS FOR COMMERCIAL & INDUSTRIAL USERS

* The monthly electricity bill is estimated based on the regulated tariff of 25.28 cents/kWh (before GST) for Q4 2014.

Lowering of the Contestability Threshold:

Current Threshold

Monthly electricity bill of at least $1,100*

Consumption ≥ 4,000 kWhMonthly electricity bill of at least $550*

Consumption ≥ 2,000 kWh

Threshold From 1 July 2015

Consumers can add up their electricity usage across different locations in Singapore to meet the prevailing threshold. + +

Location 3Location 2Location 1

Eligible consumers can choose their electricity retailer and sign on packages that best meet their needs

PACKAGE1

PACKAGE2

More commercial and industrial (C&I) consumers can become contestable with the lowering of the contestability threshold 2,000kWh

4,000kWh

Refer to Annex 3 to find out how eligibility for contestability is determined.

CONSIDER YOUR ELECTRICITY PURCHASE OPTIONS

Instead of buying electricity at the regulated tariff from SP Services (SPS), eligible C&I consumers now have more options to manage their electricity cost.

What are your CHOICES?

From 1 July 2015 onwards, small contestable consumers are allowed to switch back any of their C&I accounts to be non-contestable and buy electricity from SPS at the regulated tariff.

This only applies to a contestable consumer whose aggregate average monthly electricity consumption (AMC) over the past 12 months for all his C&I accounts is less than 4,000 kWh at the point of switching back (refer to Annex 4 to find out how eligibility for reversion is determined).

Check with your retailer whether you need to pay early termination charges before making the decision to switch back.

Find out whether you qualify:• Via MyPower Portal, www.mypower.com.sg• Receive an Official Notification Letter from the Energy Market Authority or SPS that you are eligible• Call SP Services at 1800-233 8000 or email them at [email protected]

Electricity supply to your business will not be affected by the choice you make.

OR

Remain as a Non-Contestable Consumer

Buy from SPSat the regulated tariff

Switch to become a Contestable Consumer

Buy from an Electricity Retailer under customised price plans

CHOICE A

Buy from the Wholesale Electricity Market through SPS

CHOICE B

02

It is EASY to switch

Tell your retailer you want to switch.

Consider grouping together with others to negotiate for a better deal from retailers.

C

Before signing the contract with the retailer:

Compare your current rate with the rates offered by different retailers.

• Discuss with the retailers your electricity needs and ask for a quotation.

• Obtain from the different retailers a comparison of your estimated bill amount against your current rate.

A

Watch out for other contractual terms and conditions.

• Does your new contract say that prices may increase during the contract period or that your contract will be renewed automatically?

• How far in advance will the retailer notify you of any price changes?

• Are there any fixed or pass-through charges? Is a security deposit required?

• Is there a minimum contract period and penalty for ending the contract early?

• Billing Options - How and when you will be billed? What is the billing cycle?

• When and how will you pay? Are there flexible payment options or incentives for early payment or late payment charges? What happens if you have an outstanding debt?

B

$

CONTRACT

RENEWAL

CHARGES

PRICE

INCREASE

$$Retailer 1

Retailer 2

How to get the BEST DEAL

BUY FROM AN ELECTRICITY RETAILERCHOICE A

03

It is EASY to switch

Complete and submit your Contestability Application to SPS.

CONTESTABILITY

APPLICATION

BUY FROM THE

WHOLESALE ELECTRICITY MARKET CHOICE B

You can buy electricity from the Wholesale Electricity Market through SPS at prices that vary every half-hour depending on the prevailing demand and supply situation. You will be subjected to price fluctuations.

$

MONTHLY

BILL

04

ADDITIONAL POINTS TO TAKE NOTE

Metering Arrangements for Contestable Consumers

Your existing meter will be replaced with an Advanced Metering Infrastructure (AMI) meter to measure and remotely read your half-hourly consumption.

You will need to pay a monthly

meter charge of $1.83 per

single-phase meter and $2.49 per

3-phase meter. This will be capped

at $12.50 if multiple meters are required at your premises.

AMI

Do Not Contact List

If your company does not wish to be contacted by any retailers, you can opt-out to be contacted at www.mypower.com.sg or inform SPS via their hotline.

Retailers will stop contacting your

company not later than 30 days of your request.

30DAYS

KEY MEASUREMENT TERMS used

Kilowatt-hour (kWh) is used to measure your electricity usage over time. The total kWh charged to your electricity bill is determined by your electricity usage.kWh

The rate at which you are charged for your electricity usage is measured as cents per kWh (cents/kWh), as reflected on your electricity bill.

¢/kWh

05

How Electricity is DELIVERED to you

101 ON SINGAPORE’S ELECTRICITY INDUSTRYANNEX 1

Retailers sell electricity to contestable consumers (currently only C&I consumers), while SPS supplies electricity to non-contestable consumers.

Electricity is generated by power plants run by power generation companies (gencos).

SP PowerGrid (the Transmission Company) operates the power grid that delivers electricity islandwide.

Power Grid

How the ELECTRICITY MARKET works

Gencos compete to generate and sell electricity in the WEM every half-hour

Retailers buy electricity in bulk from the WEM to supply to consumers

Consumers buy electricity from retailers and SPS

SPS provides services such as meter reading, meter data management and facilitatecustomer transfers between retailers.

Electricity Flow Financial Flow

Power Grid

Power Plants

Consumers: Businesses & Households

Wholesale Electricity Market (WEM) Operator: Energy Market Company

Retailers & SPS

EMA promotes fair competition in the electricity and gas industry, and ensures a reliable and secure energy supply to consumers.

Consumers: Businesses & Households

ConsumersPower Plants

06

TYPES OF ELECTRICITY PRICING P�NS

OFFERED BY RETAILERSANNEX 2

Retailers bill contestable consumers based on different pricing plans. Some of these plans include:

Fixed Rate Pricing where your rate will be the same throughout your contract duration. This means that you will not be subjected to price fluctuations.

Time-of-use where your rate will change depending on when you use electricity. This includes:

Peak and off-peak rates where you will pay less for your electricity usage typically during the night and pay more for your electricity usage typically during the day.

Pool Indexed Pricing where the rate will be based on the half-hourly prices in the Wholesale Electricity Market.

Tariff Indexed Pricing where your rate is based on a discount off the regulated tariff.

Fuel Indexed Pricing where your rate is pegged to a formula that is based on the prevailing fuel prices and exchange rates.

Hybrid Pricing where the rate can comprise of two or more pricing plans to suit your needs.

30mins

$

%

$

$

$

$

$

07

08

The average monthly consumption (AMC), used to determine eligibility for contestability, is calculated over a preceding continuous period not exceeding 12 months from the date of application. If only less than one month of consumption data is available, the electricity consumption during that month shall be treated as the AMC.

Example 1a:

AA Pte Ltd has 3 C&I accounts

Applies in Oct 2015 to become contestable

Aggregate AMC for Sep 2015 is above the threshold of 2,000 kWh

Eligible to become contestable

AA Pte Ltd’s UEN

T12345678A

93000123456

93000234567

93000345678

1,500

900

1,500

1,500

500

500

1,500

500

500

1,500

700

1,000

2,500 3,200

Sep’s AMC (kWh)

Monthly Consumption (kWh)

Aug 15 Sep 15

Aug to Sep’s AMC (kWh)

C&I Account Number

Aggregate AMC (kWh)

HOW IS ELIGIBILITY FOR


ANNEX 3

Note: No need to further determine his eligibility by including his past months of consumption

data as his aggregate AMC for Sep 2015 is already above the threshold.

APPLY Meets contestability

threshold?C&I

ACCOUNTS

09



ANNEX 3

Example 1b:

BB Pte Ltd has 2 C&I accounts

Applies in Oct 2015 to become contestable

Aggregate AMC for Jul to Sep meets the threshold of 2,000 kWh

Eligible to become contestable

Note: Her AMC for Sep 2015 and Aug to Sep 2015 is below the threshold. Hence, there is a need

to further determine her eligibility by including her past month(s) of consumption data.

APPLY Meets contestability

threshold?C&I

ACCOUNTS

BB Pte Ltd’s UEN

T23456789B

99999912345

99999923456

1,500

1,000

750

1,000

1,500

500

1,000

1,000

1,000

Sep’s AMC (kWh)


Jul 15

1,000

1,000

Aug 15

500

1,000

Sep 15

Aug to Sep’s AMC

(kWh)

Jul to Sep’s AMC (kWh)

C&I Account Number

Aggregate AMC (kWh) 1,750 2,000

10



ANNEX 4

The average monthly consumption (AMC), used to determine eligibility for reversion, will be based on all available consumption data over a preceding continuous 12 month period from the date of application.

Available Consumption Data Continuous Period shall be based on

< 12 months

< 1 month

≥ 12 months Latest 12 months of consumption data

Those months for which consumption data is available

All available consumption data for the month

Example 2a:

Note: Both of his accounts were opened in Jul 2015. Hence, the AMC for both of his accounts

will be based on available consumption data from Jul to Sep 2015.

CC Pte Ltd has 2 C&I contestable accounts

Applies in Oct 2015 to become non-contestable

Aggregate AMC is below the threshold of 4,000 kWh

Eligible for reversion

APPLY Meetsreversion

threshold?C&I

ACCOUNTS

CC Pte Ltd’s UEN

T34567890C

93000123456

93000345678

1,000

1,000

2,000

1,000


Jul 15

2,000

1,000

Aug 15

3,000

1,000

Sep 15AMC (kWh)

C&I Account Number

Aggregate AMC (kWh) 3,000



ANNEX 4

11

Example 2b:

DD Pte Ltd has 2 C&I contestable accounts

Applies in Oct 2015 to become non-contestable

Aggregate AMC is below the threshold of 4,000 kWh

Eligible for reversion

APPLY Meetsreversion

threshold?C&I

ACCOUNTS

99009934567 3,000 200 2,300400

Aggregate AMC (kWh)

Note: AMC for her newly opened account in Sep 2015 will be based on available consumption

data in that month. AMC for her other account (opened in Aug 2015) will be based on

available consumption data from Aug to Sep 2015.

3,000

DD Pte Ltd’s UEN

99009923456(New Account) - 500 700


Aug 15

-

1,000

200

1 to 10 Sep 15 11 to 20 Sep 15 21 to 30 Sep 15AMC (kWh)

C&I Account Number

T45678901D

Faced with a POWER SUPPLY DISRUPTION? Need help on METER READING AND BILLING?

The following contact list serves as a guide to assist you with finding the right organisation to contact for assistance with your particular issue.

NEED HELP?ANNEX 5

12

HYFLUX ENERGY PTE LTDhttp://www.hyflux.com

Hyflux Innovation Centre, 80 Bendemeer Road, Singapore 339949

Hotline : 6315 7533

Fax : 6214 1211

E-mail : [email protected]

KEPPEL ELECTRIC PTE LTDhttp://www.keppelelectric.com

1 HarbourFront Avenue, #05-05, Keppel Bay Tower, Singapore 098631

Hotline : 6278 1800

Fax : 6278 0777


Have questions on your ELECTRICITY BILL and the ELECTRICITY PRICING PLANS available?

SP POWERGRID LTDhttp://www.singaporepower.com.sg

10 Pasir Panjang Road, #03-01, Mapletree Business City, Singapore 117438

Hotline : 6778 8888 / 1800-778-8888 (24-hour)

Fax : 6775 1071


SP SERVICES LTDhttp://www.singaporepower.com.sg

10 Pasir Panjang Road, #03-01, Mapletree Business City, Singapore 117438

Hotline : 1800-2222-333

Fax : 6304 8229


CPVT ENERGY ASIA PTE LTDhttp://www.cpvtenergy.com

28 Sin Ming Lane, #02-137/138 Midview City, Singapore 573972

Hotline : 6659 5842

Fax : 6659 8812


DIAMOND ENERGY SERVICES PTE LTDhttp://www.diamond-energy.com.sg

1 CleanTech Loop, #02-07, CleanTech One, Singapore 637141

Hotline : 6242 3637

Fax : 6242 3638


13

TUAS POWER SUPPLY PTE LTDhttp://www.tpsupply.com.sg

111 Somerset Road, #13-06, Singapore 238164

Hotline : 6838 5565

Fax : 6838 5595


PACIFICLIGHT ENERGY PTE LTDhttp://www.pacificlight.com.sg

460 Alexandra Road, #10-01, PSA Building, Singapore 119963

Hotline : 6603 5959

Fax : 6533 3502


SENOKO ENERGY SUPPLY PTE LTDhttp://www.senokoenergy.com

31 Senoko Road,Singapore 758103

Hotline : 6750 0300 / 6750 0333

Fax : 6759 6885


SERAYA ENERGY PTE LTDhttp://www.simplyseraya.com.sg

1 HarbourFront Place, #16-06, HarbourFront Tower One, Singapore 098633Hotline : 6363 6688

Fax : 6363 6600


SEMBCORP POWER PTE LTDhttp://www.sembcorppower.com

30 Hill Street, #02-01, Singapore 179360

Hotline : 6723 3333

Fax : 6822 3828


SUN ELECTRIC POWER PTE LTDhttp://www.sunelectric.com.sg

6 Marina Boulevard, #07-22, Tower 2, Singapore 018985

Hotline : 6692 9038

Fax : N.A.Email : [email protected]

ENERGY MARKET AUTHORITY

991G Alexandra Road, #01-29, Singapore 119975

Hotline : 6835 8000

Fax : 6835 8020


Website : http://www.ema.gov.sg

GENERAL ENQUIRIES ON ELECTRICITY MARKET

You can also visit

www.mypower.com.sgfor more information and answers

to Frequently Asked Questions.

Copyright © Energy Market Authority, Dec 2014

singapore s electricity market you · hyflux innovation centre, 80 bendemeer road, singapore 339949...

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