share point and the collaborative intranet workshop a

Consulting Technology

How youabout a

problemis more

important than the problem

itself

think

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SharePoint 2010 for Internal Collaboration & the Social Collaborative Intranet – A New Way of Working


Agenda

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9.30- 10.45 amCollaboration with SharePoint 2010 Live Demonstration of Ozone Case-Study Department of Education QLD10.45- 11.00Break 11.00 – 12.300Building your own collaborative IntranetThe Technology OptionsMobile Apps and CloudSharePoint 2010 -2013 Collaboration Features


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— Better Collaboration and Networking - The tools for building a modern organisation

— Improved Document Management personalised and manageable

Collaboration


Search

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— The ability to have one place for everything and be able to search and find what they are looking for


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Increase Organizational Visibility with:— Business Intelligence— Like Key Performance Indicators— Sales Dashboards— Customer Service Dashboards etc

Visibility


Setting the SceneOakton Technology Consulting

Industry: Technology

What we do: A consulting and technology firm founded in1988, bringing together industry experience, business insight and specialist technology

Employees:1100

Location: Melbourne, Sydney, Canberra, Brisbane, Perth and Hyderabad

www.oakton.com.au6


Knowledge Management“Disparate and dated knowledge repositories limit the ability to respond to opportunities and solve customer problems”

Social Computing“Existing Platform not intuitive and limited remote access. Staff wanted a 2.0 feel similar to

Teamwork“Limited ability to hold online discussions, share issues, work together within and between teams”

Connectivity“Siloed and insular communities prevent exchange of ideas and reduce the ability to find and leverage diverse skills and experience”

Communication“Disparate and dated knowledge. Communication not prioritised or targeted, resulting in information overload & inability to know what is important


Knowledge Management Journey

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The Heart Beat of Oakton

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Integrated into the way individuals work

—Creating Networks, Sharing and Collaboration

—Allowing staff in different teams to be constantly connected and communicating across functional and location boundaries to solve the more complex problems

—New way of working drives great engagement, participation and social interaction


What is Online Collaboration?

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Online Collaboration technologies allow employees, partners and customers enhanced capabilities to work better together and share information in both co-located and distributed enterprise environments.

It can be defined as the work that takes place among people when a business process is not pre-determining how the work should take place.


Ozone – Our Online Collaboration Platform on SP2010

https://ozone.oakton.com.au/Pages/Home.aspx

Consulting Technology Personalised Version of Ozone


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Ozone - Activity feed

Facebook style status update capability, including attached links and images

Hash tags and mentions incorporated in a post

Replies and interaction


Search in Ozone

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Search facets

Integrated people search


Collaboration sites

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User tags

Activity stats

Specific site types

Bid, Project, Team and Community sites available on self service basis


Self service site creation

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Abstracted security model

CRM system integration


Data mining Ozone

https://ozone.oakton.com.au/blog/robert.webster/Datamining-Ozone.aspx


Evidence

Improved Organisation Performance

— Quality of Proposals

— Through ease of access of IP

— Easily find and leverage IP

Improved Employee Satisfaction

— Employee rated the improved in Corporate Communications from 28% to 68% where the single biggest change was Ozone

— Employee felt better about corporate communications

— Improved Communications brings better business alignment

Comments included

— Ozone is fantastic great initiative

— Improved Communications from Ozone

— Good Offering from Ozone

— Significantly Improved


More on ROI

Employee Retention

— Reduced Voluntary turnover by 5%

— Quality Relationship with Managers

Continuous Improvement

— Oakton recognised that the previous portal where it was useful for documents and finding information, did not provide, networking or collaborative features or Search.


Ozone just after Launch

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Ozone a year onNetworking location based but people are more connected now.

Isolated Clusters have emerged showing a group of people that work closely together.

The single nodes show a new employee or someone with no activity


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— SharePoint 2010 is used for Oakton’s internal collaboration and Document Management platform

— Focus is on search, and collaborating around client deliverables and developing internal IP

— Integration with CRM platform via BCS— Aggressive time frames under 6 months, minimal

budget— Supported by our Hyderabad team

Oakton - Intranet and collaboration platform

Ozone Details


Defining Collaboration Goals— Dynamic – adjusting rapidly to business conditions— Collaborative – bringing together resources, both

internal and external, to share insights and solve problems

—Connected – enabling access to information regardless of time, distance or organisational silo’s

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Only 44% of corporate users can find the (internal) file they’re looking for compared to 86% of similar internet users


People Seek Information Differently

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People have different preferences for connecting, obtaining information and communicating.This diagram expresses how different Myers-Briggs preferences would likely prefer to access social networking and collaboration features.

Extravert(Like variety, active)

Introvert(Intense, Reflective)

Sensing Intuition(Practical, accurate with 5 senses) (Creative, looking for meaning)

Look forMethods & Policies

Look for Corporate Info

“Following”

Blog

Send Link

Join Community or Team Site

Status Update


enterprise social maturity model

Level 1 (point solution)• Microblogging• Cloud based

Level 2 (basic social platform)• Microblogging• Site & Activity Feeds• Community Forums • Reputation

Level 3 (rich social enterprise)

In addition to SharePoint:• Expertise Discovery• Gamification, Rewards and

Badging• Ideation & Innovation

Management• Mobile Apps• Collaborate with External

Parties• Social Learning and Video

Streaming• Social Knowledge Base• Social Analytics• Lync and Outlook

Integration• Dynamics CRM and

Salesforce.com connector• Yammer integration /

migration• Twitter, LinkedIn, RSS,

Aggregation• Records management

compliance• eDiscovery and legal audit


What is the Target State for a Social Networking Collaboration Platform?

1. Personalised profile, workspace and content2. Create a connected network3. Distribute/enable creation of content4. Identify and Embed high value business

objects 5. Find, harvest, measure and promote valuable

information

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Social and Mobile

— Oakton has developed a range of mobile tools to make Ozone easier to access on the road

— This is for the Android and allows users to geospatial locate their collegues

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Ozone on iPad

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AIIM June 2012: social lacking in SharePoint


AIIM– social is #1 fastest growth investment area for SharePoint

+400%


Enterprise social optionsOrganisation Product Integration

Chatter

Microsoft

Glassboard

Ozone

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Yammer

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newsgator social sites – the model


NewsGator - Glassboard - Demo

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How Salesforce Sees the Social

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Salesforce Chatter

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Oakton’s Ozone

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Delivering Business Outcome

Business Enablers

Sales Marketing Field ForceEnablement

Customer Service

Marketing EffectivenessTrends

Customer Feedback

Employee Acquisition& Retention

Collaboration

Social Analytics Social Collaboration PersonalisedOffers

Insight to Action

Oakton’s Social Collaboration Business Platform

ProductDevelopment

Human Resources

Customer AcquisitionUp/Cross Sell

OperationalSystems

Social and CloudExternal Systems

Innovation

New Product Development

Customer Service

MonitoringListening

Social IntranetsSocial Tools

Social Business Components


A Dachis View

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Social and ECM

Search Delivers Engaging Information Experiences

Social Networking and Collaboration

Traditional Content

Management


Range of Metadata Options

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Enterprise Social Networking with SharePoint 2010

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• Expertise Search- User Profiles• Easier to extend and customise• Organisation Chart


SharePoint 2010 Collaboration Enhancements in Ozone

•Unable to surface activity streams on the homepageMy Sites Not Flexible

• Not availableAbility to Like, Comment or Use Micro-blog with Hash tags

•Entry levelSuggestions and Recommendations

•Difficult to useBlog, Wiki’s and discussion board

•Lack of informal communityTeam Sites Structured

•LinkedIn or FacebookNeeds to look more like


Social in SharePoint 2013

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https://targetportal.sharepoint.com/


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A snapshot of Oakton

₋ We’re an Australian Consulting and Technology firm founded in 1988

₋ Listed on the ASX in 2000

₋ 1000+ consultants and technologists, with deep industry expertise,

intimate domain knowledge and specialist technology skills₋ Leading System Integrator extending Microsoft, Oracle, SAP, IBM

business applications ₋ Leader in developing Enterprise Portals and Social platforms.


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Oakton’s Social & Collaboration Clients

QLD Dept. of EducationQueensland RailWesfarmersQLD Environment & Resource MgtAustralia PostStocklandGPTVirgin MobileUnited EnergyUGL ServicesNews LimitedRetravision

Reliance PetroleumPrime Minister & CabinetPeabody EnergyInfigen EnergyDepartment of DefenceCivil Aviation Safety AuthorityAustralian UnityAMPVirgin Mobile

Since 2010 we have delivered a large number of engagements using Microsoft SharePoint technologies to organisations such as:


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EdTube allows teachers and students to easily upload, create albums, share and collaborate around videos and images; and EdStudio which provides a rich environment where staff and students can collaboratively construct learning experiences by mashing together content from diverse sources (edTube, Learning Objects, Office documents, HTML and Rich Text etc.) and combining the content with interactive tools (discussion forums, drop boxes, activity streams etc.


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Oakton is currently rebuilding the Skills Navigator on SharePoint 2010.It will be a single portal for information on training providers and courses that is easily searchable and available on a range of devices.

It will include a database containing course, provider, location and occupation information with an easy to use search and geospatial enabled interface to enable consumers to easily find the course they are looking for within the a specific location.

DEECD VIC - Skills Navigator


News Limited

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— New Limited needs a new way to communicate to staff to provide Targeted News, Corporate Communication and other tools

— The tools included employee search, leave, corporate calendar and a range of forms and templates

— The SharePoint 2010 Intranet also provides access to Performance System and Learning Management.


News The Results

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SP AusNet Proof of Concept

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SP AusNet wants to deliver a Enterprise Content Management System for Network SolutionsA POC was delivered to allow the business to see what was possible with SharePoint 2010The POC included document automation, project sites, search and the ability to interface to current drawing management solution Objective.Oakton provided consulting and delivery services in order to design and implement the POC.


Metadata Deployment Managing document for review and collaboration with workspace and co-authoring


Site automation and creation with linked content types InfoPath Forms for Forms Based Access Authentication for External collaboration


• Asset ManagementView Details about particular asset in form, map or photo view.

• Integration into back end systems


Thank you and Q&A

Strategic partnersMicrosoftOracleSAPIBM

MelbourneSydneyCanberraBrisbaneHyderabad

23 years9 key industry sectors800 plus clients10,000 plus projects

What problem

do you want defined?

Thank you and Q&A

Strategic partnersMicrosoftOracleSAPIBM

MelbourneSydneyCanberraBrisbaneHyderabad

23 years9 key industry sectors800 plus clients10,000 plus projects

What problem

do you want defined?

www.oakton.com.au

share point and the collaborative intranet workshop a

Documents