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2005 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

GDAS PM Professions:PMP Study Group

Monique HowardDecember 4, 2008

Session #6: Communication Management


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1. You recently took over a large project from another project manager who had to leave because of apersonal emergency. You want to understand what kind of information should be provided to differentstakeholders, and what methods should be used to provide this information. You will find thisinformation in the :

Communications Management Plan Performance Reports Project Records Communication Plan


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1. You recently took over a large project from another project manager who had to leave because of apersonal emergency. You want to understand what kind of information should be provided to differentstakeholders, and what methods should be used to provide this information. You will find thisinformation in the :

Communications Management Plan Performance Reports Project Records Communication Plan

Answer: AJustification: The communication management plan provides: - Information to be communicated, including format, content anA\level of detail - Methods of technology used to convey the information


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2. In an appropriate communication model between a sender and receiver, all the following statements arecorrect EXCEPT:

Noise should be minimized Receiver must decode and reply to the message Receiver should acknowledge and agree with the message sent by the sender Receiver must agree to the message


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2. In an appropriate communication model between a sender and receiver, all the following statements arecorrect EXCEPT:

Noise should be minimized Receiver must decode and reply to the message Receiver should acknowledge and agree with the message sent by the sender Receiver must agree to the message

Answer: C

Justification: Inherent in the model shown in Figure 10-3 is an action to acknowledge a message. Acknowledgmentmeans that the receiver signals receipt of the message, but not necessarily agreement with the message.

Reference: PMBOK Third Edition, Page Number: 224


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3. You recently conducted a variance analysis of your project and were concerned to find that the project was25% over-budget. This is a very important issue which you would like to discuss with your projectstakeholders. What communication method should you use?

War room discussion Face-to-face meeting Formal report Telephone calls and electronic mail


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3. You recently conducted a variance analysis of your project and were concerned to find that the project was 25% over-budget. This is a very important issue which you would like to discuss with your project stakeholders. Whatcommunication method should you use?

War room discussion Face-to-face meeting Formal report Telephone calls and electronic mail

Answer: B

Justification: Face-to-face meetings are the most effective means of communicating and resolving issues withstakeholders. When face-to-face meetings are not warranted or practical (such as on international projects), telephone calls,electronic mail, and other electronic tools are useful for exchanging information and dialoguing.



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4. Stakeholder management refers to managing communications to satisfy the needs of, and resolve issues with,project stakeholders. The responsibility of stakeholder management usually lies with the:

Project Management Team Project Manager Project Team Project Manager, Project Sponsor and Project Management Team


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4. Stakeholder management refers to managing communications to satisfy the needs of, and resolve issues with,project stakeholders. The responsibility of stakeholder management usually lies with the:

Project Management Team Project Manager Project Team Project Manager, Project Sponsor and Project Management Team

Answer: B

Justification: The project manager is usually responsible for stakeholder management



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5. As a project manager, you examine project results to determine how the project is performing over time.This can be done through:

Performance Reviews Variance Analysis Trend Analysis Earned Value Analysis


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5. As a project manager, you examine project results to determine how the project is performing over time.This can be done through:

Performance Reviews Variance Analysis Trend Analysis Earned Value Analysis

Answer: C

Justification: Trend analysis involves examining project performance over time to determine whether performance isimproving or deteriorating.



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6. In critical negotiations about a contract where you are meeting two other parties to discussoutstanding issues, you should pay a lot of attention to which form of communication?

A. Oral FormalB. Oral InformalC. Non VerbalD. Written Formal


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6. In critical negotiations about a contract where you are meeting two other parties to discussoutstanding issues, you should pay a lot of attention to which form of communication?

A. Oral FormalB. Oral InformalC. Non VerbalD. Written Formal

Answer: C

Justification: Non-verbal communication is more than 50%of the total communication and is extremely important to lookout for while negotiations are being conducted.

Reference: Project Management - A Systems Approach toPlanning, Scheduling and Controlling, Page Number: 273


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7. You are interviewing for the position of project manager in the company. What is the most importantcharacteristic you should be looking for in the project manager?

A. Technical knowledge about the businessB. Negotiating and convincing skillsC. Communication skillsD. Experience in your organization


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8. Information distribution involves making information available to project stakeholders in a timely manner.Which of the following tools can you use in the Information Distribution process?

A. Organizational process assetsB. Lessons learned processC. Performance reportingD. Communications requirement analysis


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8. Information distribution involves making information available to project stakeholders in a timely manner.Which of the following tools can you use in the Information Distribution process?

A. Organizational process assetsB. Lessons learned processC. Performance reportingD. Communications requirement analysis

Answer: B

Justification: Figure 10-1 Project Communications Management Overview



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9. You are the project manager of an IT company. You are in the process of creating a collectionand filing structure that details what methods will be used to gather and store various types ofinformation. Procedures should also cover collecting and disseminating updates andcorrections to previously distributed material. Where will you include this information?

A. Information Retrieval SystemB. Information Distribution MethodsC. Communications Management PlanD. Project Records


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9. You are the project manager of an IT company. You are in the process of creating a collectionand filing structure that details what methods will be used to gather and store various types ofinformation. Procedures should also cover collecting and disseminating updates andcorrections to previously distributed material. Where will you include this information?

A. Information Retrieval SystemB. Information Distribution MethodsC. Communications Management PlanD. Project Records

Answer: C

Justification: The communications management plan provides:- Stakeholder communication information- Information to be communicated, including format, content, and level of detail- Person responsible for communicating that information- Persons or groups who will receive the information- ... Method for updating and refining the communication management plan as the project progresses and develops.


10 Y h j f f l ll d H T E il d f l d


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10. You have a project team of forty people collocated at Houston, Texas. Email and notes are frequently usedto communicate among team members. These are examples of which type of communication?

A. Written FormalB. Written InformalC. Oral FormalD. Oral Informal

10 Y h j t t f f t l ll t d t H t T E il d t f tl d


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10. You have a project team of forty people collocated at Houston, Texas. Email and notes are frequently usedto communicate among team members. These are examples of which type of communication?

A. Written FormalB. Written InformalC. Oral FormalD. Oral Informal

Answer: B

Justification:

Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 273

11 You are getting project performance information as your project is being executed Based on the


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11. You are getting project performance information as your project is being executed. Based on theperformance information, forecasts are updated and reissued. Some factors that could change as forecastsare updated include:

A. Estimate to completeB. Estimate at completionC. Estimate to complete and estimate at completionD. Estimate of a similar project in another company

11 You are getting project performance information as your project is being executed Based on the


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11. You are getting project performance information as your project is being executed. Based on theperformance information, forecasts are updated and reissued. Some factors that could change as forecastsare updated include:

A. Estimate to completeB. Estimate at completionC. Estimate to complete and estimate at completionD. Estimate of a similar project in another company

Answer: C

Justification: Forecasts are updated and reissued based on work performance information provided as the project isexecuted. This information is about the project`s past performance that could impact the project in the future, forexample, estimate at completion and estimate to complete.



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12. Deliverables are produced as part of a project. Deliverables are any unique or verifiable product, result or capabilityf d d d l


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to perform a service, and are produced to complete a :

A. ProcessB. PhaseC. ProjectD. Any one of the above

Answer: D

Justification: Deliverables are any unique and verifiable product, result or capability to perform a service that must be produced tocomplete a process, phase or project.


13. In your project, you have created performance reports to provide the status and progress information todiff k h ld Th l f h f h ld b d h


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different stakeholders. The results of the performance reports should be compared to the:

A. Project management planB. Performance measurement baselineC. Earned value calculationsD. Risk Response plan

13. In your project, you have created performance reports to provide the status and progress information todifferent stakeholders The results of the performance reports should be compared to the:


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different stakeholders. The results of the performance reports should be compared to the:

A. Project management planB. Performance measurement baselineC. Earned value calculationsD. Risk Response plan

Answer: B

Justification: Performance reports organize and summarize the information gathered, and present the results of anyanalysis as compared to the performance measurement baseline



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Wrap Up

Conference Number: 547-941-6414 or 866-547-8978 Passcode: Leader 844306338, Participant 370670831

8 Procurement Management andTips & Tricks (PMBOK Chapters12)

November 20 2:00pmEST

Presenter:https://www.rooms.hp.com/attend/default.aspx?key=EH629P4V3N Participant:https://www.rooms.hp.com/attend/default.aspx?key=EPKZ32VF62
https://www.rooms.hp.com/attend/default.aspx?key=EH629P4V3Nhttps://www.rooms.hp.com/attend/default.aspx?key=EH629P4V3Nhttps://www.rooms.hp.com/attend/default.aspx?key=EPKZ32VF62https://www.rooms.hp.com/attend/default.aspx?key=EPKZ32VF62https://www.rooms.hp.com/attend/default.aspx?key=EPKZ32VF62https://www.rooms.hp.com/attend/default.aspx?key=EPKZ32VF62https://www.rooms.hp.com/attend/default.aspx?key=EH629P4V3Nhttps://www.rooms.hp.com/attend/default.aspx?key=EH629P4V3N

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