MBUG 2013

Session Title: How to Find and Understand Documentation - Using the new Ellucian Hub

Presented By: Lisa McDanielInstitution: Mississippi University for WomenSeptember 16, 2013

Please turn off your cell phone If you must leave the session early, please

do so discreetly Please avoid side conversation during the

session

Session Rules of Etiquette

• Portal with links to • Ellucian Download Center• Request Apps• Ellucian Support Center

• Powered by Okta

Ellucian Hub

New Terminology

Ellucian Support Center Customer Support CenterAction Line ActionLineCases Service RequestsArticles Solutions/FAQsChange Requests/Enhancements RPEsIdeas RPEsDocumentation Libraries/Files Documentation/Files

Demo

• Searches all of the support center tabs• Use “ “ for exact string search• Cuts down on unwanted results

• Use * for wildcard search• Use pins to change the order of results• Valid operators – AND, OR, AND NOT, ()

Global Search

• Subscribe to documentation libraries to get notification of updates

Documentation Libraries

• Can add confidential attachments• Never check private box – only you can see

attachment• Follow cases to get updates in your feed

Cases – Services Requests

• Filter Results• Old FAQ/Service Request Number• Follow to receive updates in your feed

Articles – Solutions/FAQs

• Suggestions for Banner• Post Ideas• Vote for Ideas – Promote/Demote• Add Comments

• Ellucian may or may not implement ideas

Ideas

• Ellucian Hub/Ellucian Support Center• https://ellucian.okta.com

• Login Registration• https://clientapps.ellucian.com/signup

• Registration Assistance• actionline@ellucian.com •

URLs and Registration

• Subscribe to listserv• Send an email message to

sympa@lists.msstate.edu with the message subscribe mbug-L

• Post to the listserv• Address message to mbug-l@lists.msstate.edu

MBUG Listserv

• Link on Home tab of Ellucian Support Center• Ellucian Support Center: Recorded Training

Session Links and Materials• https://

ellucian.force.com/clients/articles/FAQ/July-Training-Sessions-for-the-Ellucian-Support-Center

Training Video

Questions