service management ppt
TRANSCRIPT
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Service management, Indigo airlines
By ABDUL RASHEED
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capacity• Indigo Airlines currently has a fleet of 52
Airbus A320 , with seating capacity of 180 in each aircraft.
• 180 x 52 = 9360 total seats.• Perfect network planning helps indigo to
Carrie 30,000 passengers daily out of its full capacity i.e.1,00,000
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Demand, capacity & load factor – chart of indigo
Jan Feb March April May June July August Sep Oct Nov Dec0
1
2
3
4
5
6
7
DemandCapacityLoadfactor
Fig in million
(2011)
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Innovation• LCC-model: low cost careers• LCCs currently are the drivers behind the
growth of the aviation industry,• Using only one type of aircraft to minimize
Maintenance overheads. i.e. A320• Lean Operating Strategy to maximize
efficiency • Employee welfare and resultant loyalty
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Innovation cntd…
• Indigo was among the first airlines to have the aircraft taxi to the terminal with one engine, shutting down the second engine to save fuel.
• Indigo has no loyalty programs, yet half of those flying are repeat customers.
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Promotional Strategy
Communication Objectives-Indigo is promoting the below three things majorly as part of its advertising programme—
1) On-time performance ,2) Affordable fares and ,3) Hassle free passenger experience.
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Advertisement StrategyHoardings at airports with focus on Best on time
performanceAdvertisement through social networking medium-
Facebook, Twitter, YouTube etcCollaboration with Multiplexes in major cities to
promote the airline and its special offersAdvertisement hoardings in multi-storeyed buildings
and officesAdvertisements in magazines targeting Urban
population
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Advertisement Strategy contd..Sponsoring fashion shows, talent hunts, New Year parties
etc.Collaboration with consumer banks, credit card
companies, hotels, ticketing websites to promote special offers, discounts and cash back.
Giving Indigo promotion a local flavour by promoting in regional languages in respective sectors
Sending special offer details to frequent fliers by sms, email etc
Targeting foreigners in Tourist circuits
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Advertisement through Social Media
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Thank You