7/29/2019 Sept 2013 (2) Resume

1/3

Carol A. Graham22 Locust Hill Drive, Innisfil, ON, L9S 1R8 705-436-1835 catgraham@bell.net

OBJECTIVETo obtain a position in a progressive business environment where I can utilizemy previous work experience and education to make a positive contributionto your organization

RELEVANT SKILLS & EXPERIENCE

Proficient in MS Office applications (Word, Excel, PowerPoint,Access, Outlook), Quickbooks and Simply Accounting

Knowledgeable in Administrative Procedures and Business Law

Excellent Communication Skills; both verbal and written

Exceptional Customer Service Skills dealing with internal andexternal customers

Outstanding organizational and time management skills Adept at developing and maintaining detailed administrative

and procedural processes, improving accuracy and efficiency

Works well under pressure and tight deadlines with the abilityto prioritize

Demonstrated analytical and problem solving skills

Excellent team player but also able to work independentlywhen required

EMPLOYMENT

Provided high level client support in collaboration with othercolleagues

Acquisition of new accounts while maintaining existingaccount base

Liason with other departments to ensure customer needswere met accordingly

Attended onsite customer meetings regarding ordering andinstallation inquiries

Received bonuses and profit sharing as a result of myprofessional dedication

Proficient in Microsoft Word, Excel, Powerpoint, Access, Outlook, Office Administration Procedures, Excellent communication skills; bothwritten and verbal, works well under pressure and tight deadlines with the ability to prioritize. Excellent team player but can work equally as wellindependently.Ambitious, dedicated, loyal, dependable, analytical and problem solving skillsword, powerpoint, access, outlook, excel). Administrative AssistantDiploma from Grade Learning Barrie/OrilliaExcellent Communication skills, detail oriented, reports and spreadsheets. Outstanding organizational and time management skills, work wellunder pressure and tight deadlines. Excellent team player, but works equally as well independently with minimal supervision.

7/29/2019 Sept 2013 (2) Resume

2/3

Customer Service

Burnetts & Struth Scottish Regalia, Barrie, ON

Promoted from shipping/receiving to customer service withinmonths of employment due to prompt knowledge of theproduct line

Responsible for retail client orders including travel tocustomer locations

Entered orders and coordinated with production to obtainmanageable turn-around

Checked inventory of raw materials

Communicated with Scottish mill regarding weaving processto meet delivery deadlines

Designed, coordinated and maintained efficiency in newshipping/receiving routine

Carol A. Graham22 Locust Hill Drive, Innisfil, ON, L9S 1R8 705-436-1835

catgraham@bell.net

Administrator/Teacher

The Village School Day Care Centre,Georgetown/Brampton, ON

Provided care and performed administrative duties for

centre consisting of 100 students and 15 full time staff andadditional casual staff members

Compiled and presented monthly reports to the Ministry ofCommunity and Social Services to ensure continuedcompliance for licensing

Directed day to day office operations providing support tostaff, parents and students

Liaised with the City of Brampton to obtain child caresubsidies for families in need

Facilitated classroom schedules, meal plans and parent

interviews when required Coordinated class outings staff meetings, student

productions and school newsletter

Proficient in Microsoft Word, Excel, Powerpoint, Access, Outlook, Office Administration Procedures, Excellent communication skills; bothwritten and verbal, works well under pressure and tight deadlines with the ability to prioritize. Excellent team player but can work equally as wellindependently.Ambitious, dedicated, loyal, dependable, analytical and problem solving skillsword, powerpoint, access, outlook, excel). Administrative AssistantDiploma from Grade Learning Barrie/OrilliaExcellent Communication skills, detail oriented, reports and spreadsheets. Outstanding organizational and time management skills, work wellunder pressure and tight deadlines. Excellent team player, but works equally as well independently with minimal supervision.

7/29/2019 Sept 2013 (2) Resume

3/3

Excelled in my multitasking abilities in this fast pacedenvironment

EDUCATION & CERTIFICATION

Executive Administrative Assistant Diploma, Grade Learning,

Orillia and Barrie, ON ECE Courses, Sheridan College, Toronto and Oakville, ON

Customer Service Workshops, Georgian College, Barrie, ON

ECE Workshops, Ryerson University, Toronto, ON

High School Diploma (Honours Graduate), Sir Robert BordenHigh School

REFERENCES AVAILABLE UPON REQUEST

Proficient in Microsoft Word, Excel, Powerpoint, Access, Outlook, Office Administration Procedures, Excellent communication skills; bothwritten and verbal, works well under pressure and tight deadlines with the ability to prioritize. Excellent team player but can work equally as wellindependently.Ambitious, dedicated, loyal, dependable, analytical and problem solving skillsword, powerpoint, access, outlook, excel). Administrative AssistantDiploma from Grade Learning Barrie/OrilliaExcellent Communication skills, detail oriented, reports and spreadsheets. Outstanding organizational and time management skills, work wellunder pressure and tight deadlines. Excellent team player, but works equally as well independently with minimal supervision.