n Am I B I A U n IV E R S I TY OF SCIEnCE AnD TECHnOLOGY

Faculty of Management Sciences

Department of Management

QUALIFICATION: Bachelor of Human Resources Management

QUALIFICATION CODE: 07BHRM & 21BHRM LEVEL:

13 Storch Street Private Bag 13388 Windhoek NAMIBIA

COURSE: Principles of Education; Training & Development COURSE CODE: PTD712S

DATE: January 2016 SESSION: PAPER 1

DURATION: 3 Hours MARKS: 100

SECOND OPPORTUNITY EXAMINATION PAPER

EXAMINER: Mr. A Jeremiah

Mr. L Bock

MODERATOR: Mr. B.U. Shikongo

THIS EXAMINATION PAPER CONSISTS OF 3 PAGES

(INCLUDING THIS FRONT PAGE)

INSTRUCTIONS

1. Answer all questions.

2. Read all the questions carefully before answering.

3. Marks for each question are indicated at the end of each question.

4. Please ensure that your writing is legible, neat and presentable.

T: +254 61 207 2220 F: +264 61 207 9220 E: dml@nust.na W: www.nust.na

Section A (40marks)

You are required to answer ALL questions in this section.

Read the case study carefully and answer ALL questions.

Case study

IMPROVING SKILLS THROUGH TRAINING You are employed as a manager in one branch of the store, "All Seasons Music" which has branches throughout Namibia. After your store's annual performance appraisal of all branches and all staff, it was revealed that staff in your store performed poorly in two skill areas. It appears as if your store has lost several customers and at the same time many serious mistakes were made in the use of cash registers, and cashiers made several mistakes when they gave change to customers. As manager you have been tasked with arranging training of your staff on skills, knowledge and attitudes that are lacking and are required for good job performance.

Source: Erasmus, Loedolff, Mda and Nel (2014)

Answer ALL the following questions:

1.1 Before you carry-out any training the first that you must do is to carry-out a training needs assessment. List 5 possible learning needs of your employees in this case.

(5)

1.2 As the manager responsible for training you are expected to design and develop a learning programme that will be used as an intervention to manage the performance problems that you identified in question 1.1. Design and develop a learning programme for your employees and show what it should contain if there is to be effective learning on the part of the learners. (20)

1.3 When training employees in the learning programme that you will design and develop, you will have to assess the learners. Explain the purpose of learner I student assessment. (5)

1.4 When you provide the learning programme that you will design, there are 5 types of assessment that you can use to measure how the learners perform during and at the conclusion of the learning programme. Identify and discuss the 5 types of learner assessment methods. (1 0)

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Section 8 (Total: 60 Marks) Answer ALL questions in this section.

1.1 A learning curve is a very essential tool that assists trainers to determine whether learning is fast or slow during different phases when learning is taking place. Discuss what you would do to improve student learning under the following conditions:

• A plateau • Difficult subject • Saturation point • Learner fatigue (20)

1.2 There are 9 approaches to sequencing content that were brought to your attention. Identify and discuss what happens in each of the 9 approaches when sequencing content. (20)

1.3 It is important to select the correct training facility. In some organisations there is however not much of a choice since one will have to do with what will be available. Identify the criteria and other aspects of importance that can be used for evaluating training facilities. (13)

Question 1.4 Explain the 7 purposes of programme evaluation completing the following sentence with seven possible reasons. "The purpose of programme evaluation is to provide feedback on ... " (7)

[100 marks]

END OF EXAMINATION

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