nAm I BIA UniVERSITY 0 F SCIEnCE AnD TECHnOLOGY

Faculty of Management Sciences

Department of Management

QUALIFICATION: Bachelor of Office Management and Technology

QUALIFICATION CODE: 25BOMT lEVEL:

13 Storch Street Private Bag 13388 Windhoek NAMIBIA

COURSE: INFORMATION ADMINISTRATION 38 COURSE CODE: IAD720S

DATE: January 2016 SESSION: PAPER 3

DURATION: 1 YzHours MARKS: 100

SECOND OPPORTUNITY EXAMINATION PAPER

EXAMINER: Mrs. S Du Plessis

MODERATOR: Ms. M Taschner

THIS EXAMINATION PAPER CONSISTS OF 7 PAGES

(EXCLUDING THIS FRONT PAGE)

INSTRUCTIONS

1. Answer all questions.

2. Read all the questions carefully before answering.

3. Please number your answers clearly.

4. Make sure your student number appears on the answering script.

T: +264 61 207 2220 F: +264 61 207 9220 E: dml@nust.na W: www.nust.na

' . .

'1l Open a blank PowerPoint presentation and use the information provided to create a new presentation.

'1l Make sure that you format each slide according to the instructions.

'1l Read carefully.

'1l SAVE frequently.

'1l Follow the additional instructions at the end of the document carefully.

'1l You have to figure out which slide layout you have to use for each new slide. It is clearly indicated in the way it is presented •

..----- - - -, ｾ Ｍ［［ＺＺＺ ﾷﾷﾷ＠ =====··=·-···:=::::;l ..------- --, : __ ,.. __ _.w,.,.. ....... ｾ＠ ,. ....... .,.,. ,. .. ,..,..1

... ｾ＠ . ........ , . . . . . . . ............. tr . . ............ . . . . . . ................. ｾ＠

l .. ____ . ------------ ______ j

Title Slide

ｆＺ］ﾷＺＺＺＺ］ﾷＺＺＺＭｾＱｾＭｾＭｾＺｾｾｾｾ Ｍ ＺｾｾＭｾｾ＠; - ;.- n -=- ll ., .. ; i .. !!.' ｴＬｾ［＠ 1 ｾ＠ . ＺＬＺｾＮﾢ［＠ ｾ＠:_ _______ ., ___ ;: :_ _______ .. ____ :

Two Co ntent

Blank

Titl e and Co ntent

Comparis o n

Content ,,.._fith Caption

Section H eader

Title O nly

f .. .. .... .. .... i ｦＮｾｾｾｾｾｾｾｾ ｾ＠

｛ｾｾｾｾｾｾｾｾ ｾ ｾｾｾｾｾｪ＠

Pictu re w ith Capti o n

1

r--

"0 Cll .. -i' N Cll N u; ｾ＠

' '

'Presentation S{itfe 'I'Fieme: Sofstice 'Presentation :font: Aria{ 'Bfack

SLI'D'E 1

USING RESULTS TO DRIVE IMPROVEMENT Size 43, red

Strategy for Quality and Effectiveness ＱＭＭＭＭＭ］ＭＭＭＭｾＭＭＭＭＭＭＭＭＭＭＭｾｲＭｳｩｺ･＠ 28, green

Clip Art - Right corner, resize

Format ALL Slide Titles as follows: Arial Black, 32, Dark Blue Fill: Red ClipArt: (Same as in Slide 1) Insert next to Title, in the right corner of the title placeholder, resized.

----------------------------------------------------------------------------------------------------------------

2

SmartArt Graphic: Cycle Cycle Matrix Intense Effect

SLI'D'E 2

J.J EAIZ.N IN G- /_ DRIVE IMPROVEMENT /

• Xnaw wfiat you want to ｾ＠

ｬｊﾣａＺｵｾ＠ ｾｉｐ＠

achieve -'II

J{ave a framework of core v ｾ＠ 'tJ • e --. yrocesses to oyerate I \ N'

I k,l PLAJ\1 'I"'

intentions I Cll N

• nea{ise intentions \GHfcK.. Do L in

• Pfan antf imyfement

.-/1 ｾ＠a;

I'-- 'tJ

adjustments RE:SULrs 'iii c -

T '--

PRDCE:.SS€:.5 Outside blocks: Size 10, red

NOTES TO SLIDE 2:

'lfie quafity {ooy is c{osed wfien your cfieck.ina or evaCuation of resufts is actua{{y used to inform decision-making about future imyrovement.

----------------------------------------------------------------------------------------------------------------

S£I1JT ｾ＠I Size 28, red, cent. I

/ ｾ＠STRUCTURAL ¥ CULTURAL

• Structures and systems • Shared vision of and standards for organisational quality

assuring quality and and effectiveness generating results • Cultural of

3

information participation,

• Results including communication and I Size 20

stakeholder feedback trust and used for decision- • Learning organisation

making focussed on improvement

DIMENSIONS

------------------------------------------------------------------------------------------------

S£11Jr.E 4

BENEFITS OF QUALITY MANAGEMENT

• Increase£ resyonsive to a cfianging environment • Increase£ orientation to wfiat stakefio{c{ers neea • Increase£ coherence between yarts of tfie system • :finding ways of increasing quafity wfii{e

retfucing costs

Insert Clipart, recolor: background color 2 light. Resize clipart to cover text, send to the back

----------------------------------------------------------------------------------------------------------------

S£11Jr.E 5

STRUCTURES FOR USING RESULTS

4

Pav-cic.'pab'on Qual ｩｴｾ＠

ｐｲｾｲｑＧｮｩｙｩ･ｓ＠Research

._ r- Insert SmartArt Graphic:

Human Text

Enga.gemen l:: inside: ({e.. sou rce-5 Size 20,

red

Process Bending Process Style: Metallic Scene

Text inside blocks: Size 20, red

NOTES:

'Tfie basic structure is tlie 'Bafancecf Scoreboarcf wfiicfi is a strategic yfanning too{ ancf a means of evafuating actua{ yerformance from four cfijferent yersyectives - two internaf-ancf two externa{ yersyectives.

------------------------------------------------------------------------------------------------

SLI'DT 6

PLANNING

STAGE 1 AND 2 (Size 24, red)

Set the stage Create sense Make people aware of the ｾ＠

of urgency importance of "Acting ... u .c C'a

Now" r:n-·- .a ..I = Decide what to do Form a team Natural leaders at all Qi 't""

levels to inspire others - Gl >. N

Make it happen Communicate Remove barriers and ... ·-0 en and empower limiting factors and solve +---

Qi ... ><

problems :E Gl

C'a ...

Make it stick Create new Embed new ways of doing ... M culture things to replace t: Gl Gl

ｾ＠traditional ways en

c ... - 0

1Jo not insert any acfcfitiona{ syaces before ancf after liorizonta{ ancf vertica{ fines wlien inserting text in tfie tabfe

------------------------------------------------------------------------------------------------

5

• ' .

S£11J'E z

Current Reality © .53usumytions about

ｾ＠ liow tliings work lU

:a © :J-fow tlie situation is define a

Red, size 28,

Cent

Preferred Future © 'Weak {eatfersliip

ｾ＠ © Conservatism u lU

:a © Cynicism ancfjacfec[ 0 N cfisi{fusion ｾ＠

£ack of transyarency 'iii © 1nwarcf Cooking attitucfes

REALITY FUTURE

LIMITING FACTORS

Bullets: Smiley face, Red

6

Shape Effect: Glow Accent Color 3, 18 pt glow Same size, same position in both sections

Shapes: Left-Right arrow: Red outline, 6pt }

Text inside Shapes: Size 20, black ...___ ______ ______.

----------------------------------------------------------------------------------------------------------------

S£11J'E 8

IMPROVEMENT FIGURES

Insert Cliart: Tyye: Line witli markers Styfe: 13

P{ot area: Texture ji{f: water aroyfets Legeru£: Toy

Learning

Leadership

Results

Processes

2009 2010 2011 1500 1700 2500 3000 2050 3500 2000 3500 2000 1800 4000 1300

------------------------------------------------------------------------------------------------

. ,, .

S£I1J1: 9

Insert Picture: "'.B{ue :J-fi{{s" 'Resize to fi{{ area

VISION FOR THE FUTURE

QUALITY MANAGEMENT

Insert Clip Art: ""board meetings, businesses .. :· (resize)

------------------------------------------------------------------------------------------------

ADDITIONAL INSTRUCTIONS

© 'Transition to .Jt££ s{ides: Ｇｗｾ･＠ £eft: :Medium Syeecf

© Insert S{ide num6ers to a{{ s{ides.

© Insert your name ancf stucfent num6er in tfie :J-fancfout Fieacfer as we{{ as tfie yage num6er

© Print tfie yresentation as TWO fiancfouts yer yage.

© Print tfie :Notes yages of S{icfes 2 ancf 5

© Save tfie yresentation in your cfocument foWer.

TOTAL: 80

7