seattle design thinking meetup: making space for innovation
TRANSCRIPT
Design Thinking and Innovation
Collective
Members Like You!
How are you checking in today?
4 1
3 2
high energy
catalyz low energy
high moodlow mood
Our goals for this Meetup
Community ImpactSkill building
What’s your Transformation story?
We are facing profound changes in every sector
• Rise of Mobile• Cloud platforms
and services• Open source• Machine Learning• AI• Automation• Internet of Things
Technology• Multiple
generations• Culture of
entrepreneurship • Purpose driven
economy• Competition for
talent• Virtual staff
Workforce• Expectations
focused on speed, convenience and personalization
• Technology driving new experiences
Customers
Skills needed in 2020
• Complex Problem Solving• Critical Thinking
• Creativity• People Management
• Coordinating with Others
• Emotional Intelligence
Learners must cultivate 21st
century skills, capabilities, and attributes
• Emotional Intelligence• Curiosity
• Creativity• Adaptability
• Resilience
• Critical Thinking
Learning & Innovation Skills
• Creativity and Innovation• Critical Thinking & Problem
Solving• Communication
• Collaboration
Communication
Sharing thoughts, questions, ideas, &
solutions
Critical Thinking
Looking at problems in a new way and linking
learning across subjects & disciplines
Creativity
Trying new approaches to get things done equals innovation & invention
Collaboration
Working together to reach a goal, putting talent, expertise, & smarts to
work.
Curiosity
The capacity for inquiry and the desire and
ability to learn about something
Design Thinking
It (innovation) always starts and ends with leadership. If leaders aren’t understanding,
embracing, and valuing innovation, why would anybody else in the organization?
-Sarah Patterson, Executive Vice President and Chief Operating Officer,
Virginia Mason Medical Center
Space Makers
Risk Takers
So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
The questions we ask frame the solutions we get
Design a better suitcase
Design a Better Suitcase
How might we design suitcase-free travel?
• We need to increase app downloads!
• We need to generate $10M in revenue
• Make our marketing emails better
• Design an onboarding module
• We need a leadership class
Are you inspired yet?
Human-Centered Goals
What’s your hill?
WHOWho are your users?
WHATWhat need are you solving?
WOWHow will you measure success/delight?
IBM Design Thinking
IBM Design Thinking
Firsttimemanagerscan’twaittoconduct1:1sandcareer/compconversationsbecausetheyfeelconfident,supportedandpreparedtohelptheirteammembersgrow
Withapartner,chooseoneofthesegoals,(oraprojectyou’recurrentlyworkingon)andrewriteusingtheWho/What/Howformat
WeneedanewonboardingvideoforourcustomersWeneedaleadershipprogramMakesureeveryoneistrainedonnewcomplianceregulations
Your turn!
So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
Model for Team Effectiveness
Psychological Safety
• When someone makes a mistake in this team, it is often held against him or her (R)
• In this team, it is easy to discuss difficult issues and problems.
• In this team, people are sometimes rejected for being different (R)
• It is completely safe to take a risk on this team.
• It is difficult to ask other members of this team for help (R)
• Members of this team value and respect each others' contributions.
Remember Iceland?
Failure Bow
Your “Hill”
How might we design team rituals,
norms, or activities that could
create the same energy and
climate as “yes, and” and the failure
bow, in a way that feels accepted,
safe and sticky for your colleagues?
So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work.
- Teresa Amabile “The Power of Small Wins”, HBR
Catalysts
Setting clear goals
Allowing autonomy
Allowing ideas to flow
Learning from problems and successes
Helping with the work
Providing resources
Providing sufficient time
Positive inner work life not only makes employees feel happy and engaged in their work, it leads to better performance including higher creativity and productivity.
Supporting Positive Inner Work Life
Nourishers
• Respect
• Recognition
• Encouragement
• Emotional support
• Affiliation
Toxins
• Disrespect
• Discouragement
• Disregard for emotions
Journey Map your week
Reflect on your week so far and map out each of the moments where you’ve received or felt a “Nourisher”, as well as experienced any “toxins”
Have you provided any nourishers or toxins to others this week?
Scenario Training!
Scenario Training
Form a group of 3 or 4
Review the scenario your team is handed
Discuss the scenario and brainstorm how you might respond to this situation
Come up with a short skit and be prepared to act it out…
Taking it Home!
http://designthinking.is/
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Every failure has a story.
Every story has a lesson.
Come join Seattle's bravest leaders as they share their biggest fuckups!
Tuesday,November14
Tickets
http://bit.ly/SEA-FUN
November
Members Like You!