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Design Thinking and Innovation
Collective
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Members Like You!
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How are you checking in today?
4 1
3 2
high energy
catalyz low energy
high moodlow mood
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Our goals for this Meetup
Community ImpactSkill building
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What’s your Transformation story?
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We are facing profound changes in every sector
• Rise of Mobile• Cloud platforms
and services• Open source• Machine Learning• AI• Automation• Internet of Things
Technology• Multiple
generations• Culture of
entrepreneurship • Purpose driven
economy• Competition for
talent• Virtual staff
Workforce• Expectations
focused on speed, convenience and personalization
• Technology driving new experiences
Customers
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Skills needed in 2020
• Complex Problem Solving• Critical Thinking
• Creativity• People Management
• Coordinating with Others
• Emotional Intelligence
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Learners must cultivate 21st
century skills, capabilities, and attributes
• Emotional Intelligence• Curiosity
• Creativity• Adaptability
• Resilience
• Critical Thinking
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Learning & Innovation Skills
• Creativity and Innovation• Critical Thinking & Problem
Solving• Communication
• Collaboration
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Communication
Sharing thoughts, questions, ideas, &
solutions
Critical Thinking
Looking at problems in a new way and linking
learning across subjects & disciplines
Creativity
Trying new approaches to get things done equals innovation & invention
Collaboration
Working together to reach a goal, putting talent, expertise, & smarts to
work.
Curiosity
The capacity for inquiry and the desire and
ability to learn about something
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Design Thinking
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It (innovation) always starts and ends with leadership. If leaders aren’t understanding,
embracing, and valuing innovation, why would anybody else in the organization?
-Sarah Patterson, Executive Vice President and Chief Operating Officer,
Virginia Mason Medical Center
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Space Makers
Risk Takers
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So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
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So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
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The questions we ask frame the solutions we get
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Design a better suitcase
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Design a Better Suitcase
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How might we design suitcase-free travel?
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• We need to increase app downloads!
• We need to generate $10M in revenue
• Make our marketing emails better
• Design an onboarding module
• We need a leadership class
Are you inspired yet?
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Human-Centered Goals
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What’s your hill?
WHOWho are your users?
WHATWhat need are you solving?
WOWHow will you measure success/delight?
IBM Design Thinking
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IBM Design Thinking
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Firsttimemanagerscan’twaittoconduct1:1sandcareer/compconversationsbecausetheyfeelconfident,supportedandpreparedtohelptheirteammembersgrow
Withapartner,chooseoneofthesegoals,(oraprojectyou’recurrentlyworkingon)andrewriteusingtheWho/What/Howformat
WeneedanewonboardingvideoforourcustomersWeneedaleadershipprogramMakesureeveryoneistrainedonnewcomplianceregulations
Your turn!
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So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
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Model for Team Effectiveness
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Psychological Safety
• When someone makes a mistake in this team, it is often held against him or her (R)
• In this team, it is easy to discuss difficult issues and problems.
• In this team, people are sometimes rejected for being different (R)
• It is completely safe to take a risk on this team.
• It is difficult to ask other members of this team for help (R)
• Members of this team value and respect each others' contributions.
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Remember Iceland?
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Failure Bow
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Your “Hill”
How might we design team rituals,
norms, or activities that could
create the same energy and
climate as “yes, and” and the failure
bow, in a way that feels accepted,
safe and sticky for your colleagues?
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So you want to be a Spacemaker…
Human-Centered Goals Sweat the Small StuffTeam Climate
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Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work.
- Teresa Amabile “The Power of Small Wins”, HBR
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Catalysts
Setting clear goals
Allowing autonomy
Allowing ideas to flow
Learning from problems and successes
Helping with the work
Providing resources
Providing sufficient time
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Positive inner work life not only makes employees feel happy and engaged in their work, it leads to better performance including higher creativity and productivity.
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Supporting Positive Inner Work Life
Nourishers
• Respect
• Recognition
• Encouragement
• Emotional support
• Affiliation
Toxins
• Disrespect
• Discouragement
• Disregard for emotions
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Journey Map your week
Reflect on your week so far and map out each of the moments where you’ve received or felt a “Nourisher”, as well as experienced any “toxins”
Have you provided any nourishers or toxins to others this week?
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Scenario Training!
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Scenario Training
Form a group of 3 or 4
Review the scenario your team is handed
Discuss the scenario and brainstorm how you might respond to this situation
Come up with a short skit and be prepared to act it out…
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Taking it Home!
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http://designthinking.is/
Step 1 Step 2
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Every failure has a story.
Every story has a lesson.
Come join Seattle's bravest leaders as they share their biggest fuckups!
Tuesday,November14
Tickets
http://bit.ly/SEA-FUN
November
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Members Like You!