scott haynes, c.p.m. ozden bayazit, ph.d.€¦ · •south sound chapter..5 ... learning to play...
TRANSCRIPT
Inside This Issue
•Service Contracts …….2
•Upcoming Events……..3
•Scholarships…………..3
•South Sound Chapter..5
• Business Survey……..5
•NW Purchasing
Conference…………….5
NAPM-WW Supporting Purchasing & Supply Professionals Since 1921
As we are nearing the end of summer and you’re planning the last details of your Labor Day weekend, the NAPM-Western Washington committees are busy planning the details that will shape our 2007-2008 program year. Our goals this year will focus on offering a great selection of educational opportunities for our members coupled with
Top 10 Errors in Drafting Service Contracts by Gerard R. Fernandez, C.P.M., Contracts Manager, Johnson Controls, Inc.
Catching the assignment to write a contract for services can be daunting no matter how many contracts you have read or how many supply relationships you have managed. It’s a little like learning to play golf – there is no substitute for getting out there and doing it. However, it pays to have a knowledgeable and willing attorney to mentor you and proof-read your work. Writing contracts isn’t like
improvements in the interfaces between the business side of our affiliate and our members. We will also be focusing on
leadership training for our volunteers and for any members who would like to join us. As Jerry Baker said to me at our May dinner meeting this past year, one of the biggest benefits to volunteering for an organization like ours is the opportunity to practice and develop leadership skills in a relatively safe environment. I couldn’t agree more with that statement. We’re going to be mixing up our monthly educational programs a little bit, offering one or two
lunch meetings and also trying out some great new venues for a change of scenery. Meetings and seminars will be held in Bellevue and in Seattle and we are also in the process of forming a South Sound Chapter of NAPM-WW which will offer educational and networking opportunities to those members living or working in the Tacoma, Olympia and Centralia areas. Be sure to watch for information about our upcoming events on our
Heather Rai, C.P.M., NAPM-WW President, 2007-2008
.
writing term papers or short stories. It’s an entirely different style of writing. Whereas writing for concision and understanding is central to the task, the ultimate goal of contract writing is to capture the agreed written instructions about how the buyer and seller will conduct a business relationship. What value will the buyer give in exchange for the value provided by the seller? Contracts spell out the negotiated obligations and
rights of the two companies. Poorly drafted service contracts can create many problems – even disagreements. The seller thinks they are supposed to deliver one thing while the buyer thinks they are supposed to get something else. The buyer may have limited remedies if the supplier is in breach. And if push comes to shove, the supplier’s attorneys may find wide avenues for escape in a badly written contract. Here are the Top-10 errors that
PRESIDENT& BOARD OF DIRECTORS CHAIR: Heather Haren Rai, C.P.M. IMMEDIATE PAST PRESIDENT: Gerard Fernandez, C.P.M. VICE PRESIDENT& BOARD OF DIRECTORS CHAIR:
Jodie Anderson, C.P.M.
TREASURER: Cynthia Trainer, C.P.M. SECRETARY: Nikoletta Tolias, C.P.M.
October 11, 2007
“Supplier Diversity;
Understanding the Value”
Speaker: Fernando
Hernandez, Microsoft
Office: 10900 NE 8
th St. Suite 900
Bellevue, WA 98004 Mail:
P.O. Box 917 Everett, WA 98206-0917
PHONE:
(425) 462-5762
FAX: (206) 770-6312
E-MAIL:
We’re on the Web!
See us at:
www.napmww.org
NAPM-WW 10900 NE 8
th St. Suite 900
Bellevue, WA 98004
Marc Elken, C.P.M. Scott Haynes, C.P.M. Ozden Bayazit, Ph.D. Bret Miller, C.P.M. Linda Green, C.P.M. Brent Frimodig Matt Dill
PROFESSIONAL
DEVELOPMENT COMMITTEE
CHAIR:
Marc Elken, C.P.M.
COMMUNICATIONS CHAIR
Ozden Bayazit, Ph.D.
BOARD OF DIRECTORS
Heather Haren Rai, C.P.M. Gerard Fernandez, C.P.M. Jodie Anderson, C.P.M. Cynthia Trainer, C.P.M Nikoletta Tolias, C.P.M. Svea Dagel, C.P.M.
October 11, 2007
"Global Sourcing: Where
in the World Are Our Suppliers?"
PRSRT STDAUTO
U.S. POSTAGE PAIDEVERGREEN
PRINTING
NAPM-WW10900 NE 8
th St. Suite 900
Bellevue, WA 98004
“Poorly drafted service contracts
can create many problems –
even disagreements.”
supply management professionals should avoid when drafting service contracts. 1. Having no written contract. This is the cardinal sin of contract drafting. Aside from the fact that it is likely illegal to not have a contact in place, it is definitely risky. What if a service technician fails to wire an HVAC unit properly resulting in a fire which closes your corporate office for repairs? Or worse yet, what if someone is injured? Not having a contract in place means that there is no General Liability Insurance in place beyond the statutory limits, no provision for damages either for your HVAC unit or for your lost business. And there is no indemnification for your corporate officers if an injured party sues. 2. Drafting a contract that doesn’t meet your internal customer’s needs – that doesn’t deliver value to your customer. This is typically a project management problem. As contract managers, our first job is to listen to our internal customers and understand their needs. We should begin by asking the customer questions like: Where do you want the performance level to be a year from now? What is the benchmark for world class service in this area? How is the current supplier failing? What are the most important things you want from a supplier? Is cost more important to you than …say, having 24-hour response? Our primary job is to achieve the
best value for our customers. 3. Drafting business terms that do not address the current business processes of either the buyer or the seller. Flow-charting the order release to payment cycle with your supplier before writing the contract is wise. Firstly you will learn a lot about the supplier’s processes; but secondly you will avoid making unrealistic
Top 10 Errors in Drafting Service Contracts
assumptions about the supplier’s capabilities. 4. Cutting and pasting the supplier’s Statement-of-Work into the contract. The supplier’s rational interest is to do as little as possible and be paid as much as possible. The buyer’s rational interest is the opposite. The buyer’s typical goal is to get as much as possible from the supplier and pay as little as possible. Whereas cutting and pasting the supplier’s SOW into the contract will save time, it will likely not deliver the best value or create the most enforceable business terms. 5. Failing to anticipate and cover potential risk. It is human nature to avoid thinking about the worst things that can happen. We want to believe that if the unthinkable occurs, our counterpart will make the situation right. Snap out of it! Take the time to think through the absolute worst case scenarios. Write them down and make sure that each of them is covered by the contract. 6. Drafting vague or unenforceable terms. Time to dust-off the college grammar textbook and tune-up your English skills. You may want to pay particular attention to misplaced modifiers, dangling
participles and punctuation. Being vague whether intentional or not, can be costly. Ask a colleague to read through your work just to be sure that you are being precise. And don’t skimp on the use of the word “shall,” even if it sounds repetitious. (i.e., “Supplier shall…”) Better to sound repetitious than to write a vague or unenforceable term. 7. Failing to include a performance level or drafting a vague performance level. It is essential that the contract define not just what the service is but also what is the expected
result. Ok, so the contract reads: “Supplier shall provide temporary labor personnel for software development project.” That’s clear enough. But, how many temps? Do they need a specific level of proficiency or certification? How many hours are they expected to work each week? What is their expected output? When will they be complete? What are the specific deliverables? Avoid using terms like “reasonable best efforts” when drafting the performance level. It can render an otherwise good performance level term meaningless. For example: “Supplier shall make a reasonable best effort to deliver the final software code package on or before May 1
2007.”
8. Failing to include Key Performance Indicators or drafting vague KPI’s. Measuring service performance quality is often highly subjective. There are several important aspects of any well written KPI – what is the quantifiable metric for each performance level, who will measure them and how will each be measured. 9. Failing to have the contract reviewed by qualified legal counsel. Even if there are no changes to your contract’s boilerplate legal terms, it is wise to have the contract reviewed by your attorney. A good attorney will help you tighten-up your draft, anticipate risk, avoid including conflicting terms, avoid abusing legal jargon and help you become a better negotiator and drafter. 10. Failing to implement a contract or communicate the contract once it has been signed. Often contracts are just put into a file drawer and never read again, unless there is a problem. Contracts are about creating value. To get 100% of the value you negotiated and drafted it’s imperative that the contract be communicated and implemented appropriately.
Late last spring, the idea of forming a local Chapter to serve members in the southern reaches of the NAPM-WW region was raised as an alternative to dealing with the traffic encountered to attend the regular monthly meetings in Bellevue. Discussions with the Board of Directors over the summer have resulted in the concept of the South Sound Chapter of NAPM-WW becoming a reality. The plan is to provide monthly dinner meetings and professional development opportunities to members south of Seattle starting in January 2008.
You are cordially invited to join the NAPM-WW Manufacturing Business Survey Respondents group. Our Affiliate Survey results are eagerly awaited every month by noted economists and members of the local and national business press. The Survey has been called the best indicator of current economic activity available, and the National Survey is widely publicized, and has been known to move stock markets. Filling out the Survey form is quick and easy-it is e-
Members are invited to attend a kickoff/organizational meeting and open house on Tuesday, October 9, 2007 from 6:30 pm to 8:00 pm at the AmeriTel Inn in Olympia. The AmeriTel is located at 4520 Martin Way East just off I-5 at exit #109. Snacks will be available at 6:30 pm, with a short presentation starting at 7:00 pm. Members of the Western Washington Board of Directors will be there to help introduce the new Chapter. Please join us to learn more about the South Sound Chapter and what ISM has to offer you.
For more information please contact Steve Mahr in Centralia at (360) 330-8140 or Marylee Peters at (360) 330-2350. You may also inquire via email to [email protected].
mailed to you every month, and the results are kept completely confidential. You do not have to disclose any proprietary information-just whether aspects of your business are better, the same, or worse than last month. Please consider becoming a valued participant in the NAPM-WW Manufacturing Business Survey. For further information, please contact Business Survey Chair, Carol A. Kujawa, A.P.P. at
Pacific Northwest Purchasing Conference: NAPM-Idaho Southwest (Treasure Valley) and ISM Idaho (Pocatello) will host the 64th Annual Pacific Northwest Purchasing Conference, a regional conference of supply management professionals from the states of Alaska, Idaho, Oregon and Washington. Date: November 1-3, 2007 For details please check www.napm-isw.org
AmeriTel Inn, Olympia
“We are excited to invite
you to participate in the
Conference, which will be
held November 1st
through November 3rd at
Boise State University in
the Student Union
Building.”
Fernando Hernandez, Supplier Diversity Director, Microsoft
For more info about our events, please check our website at www.napmww.org
October Dinner Meeting: Program: “Supplier Diversity: Understanding the Value”: Will focus on the business case for supplier diversity. Moving from the pure social value of "it's the right thing to do" to understanding your business health could depend on how well you support and develop relationships with Women, Minority and Veteran, etc. owned business in the years to come. Please join us to learn why the color of Supplier Diversity in the new millennium is green. Speaker: Fernando Hernandez: Fernando serves as Supplier
Elisabeth R. Shipman, C.P.M., A.P.P. 2007 NAPM-WW Scholarship Recipient Elisabeth Shipman has ten years of experience in purchasing and inventory management. Her experience ranges from manufacturing and construction, to retail and pharmaceuticals. She received her A.P.P. in 2004 and her C.P.M. in 2005. She received her Associate Degree in Business in 2007. She is currently enrolled at the
Diversity Director for Microsoft Corporation. In this position, Fernando drives Microsoft’s strategies to achieve their supplier diversity objectives. He is responsible for championing Microsoft’s Supplier Diversity outreach efforts, and serves as the leader of the Corporation’s national team of Supplier Diversity professionals. Fernando is an active speaker in professional and academic settings, and was honored in 2006 as one of the 100 most influential Hispanics in America by Hispanic Magazine. Date: October 11, 2007 Location: Bellevue Coast Hotel.
NAPM-WW/ISM Satellite
Seminar"Global Sourcing: Where
in the World Are Our
Suppliers?": For many
companies, sourcing
outside the United States
has become a way of life.
Other companies are trying
to decide whether they
should jump on the
bandwagon. What does it
cost? What can we gain by
sourcing offshore? What are
the risks? What challenges
are there with inventory and
logistics on a global scale?
Hear from supply managers
who have stepped into the
globalsourcing arena.
Date: October 11, 2007
University of Phoenix online in pursuit of her Bachelor of Science Degree in Business with a focus on Integrated Supply Chain and Operations Management. Upon completion of her degree, she intends to pursue her CPSM certification. She served as the NAPM-WW Communication Chair in 2004 and served on the NAPM-WW Board of Directors from 2004-2007. Upon receiving her CPSM certification, Elisabeth
plans to return to serving the association and acting as a mentor to others who are seeking their certification. Ken Morisawa 2007 NAPM-WW Scholarship Recipient Ken is studying for the Purchasing Management Certification of Proficiency at Shoreline Community College in Seattle, WA. He wants to become a purchasing or supply chain manager in the future. He believes that he
can become a better employee by earning the purchasing management certificate and make significant contributions to his future employers in WA states, USA.
After gaining experiences in management in the United States, he wants to teach purchasing, using
The Board of Directors (BOD) is the governing body of NAPM-WW and
manages the affairs, funds, and property of the affiliate. The BOD consists
of five Officers and nine Directors, who are all regular members and elected by the affiliate.
The Officers include the President, Vice President, Treasurer, Secretary, and Immediate Past President,
and make up the Executive Committee.
Members of the Executive Committee serve a one-
year term, except the Treasurer, who serves a
two-year term. The Directors serve a three-
year term. The BOD meets on the first
Thursday of the month in Bellevue during the program year and a
majority of the BOD must be present to vote on issues requiring BOD
approval.
“Congratulations to our
2007 scholarship
recipients: Ken
Morisawa and Elisabeth
Shipman….”
“The NAPM-WW Board
of Directors (BOD)
consists of five Officers
and nine Directors, who
are all regular members
and elected by the
affiliate”
hisexperience and knowledge in business, to employee and newbuyers who use English as a second language. With a support of the NAPM-WW scholarship this time, he will continue to study harder on the purchasing management program to get the certificate. So he will be back to the
workforce withcompetitive
work condition.
For our 2008 scholarship opportunities, check our website at www.napmww.org
Aleksey V. Belov Ron Heinrichs
Kristin K. Wright Erin Roach Chad Adler
Denise Hahn Ken D. Philen
Jody Scott
In addition to listing current employment opportunities in supply management at our on-line Career Center
(http://www.napmww.org/CareerMain.asp) we also announce employment
opportunities at our monthly educational events.
Members are invited to bring their resumes to the monthly educational event and introduce themselves
to potential employers. We want to be sure that we are posting on our website
an up-to-date listing of employment opportunities and that employers have
access to the best employment candidates –
our members. Please ask your hiring manager or corporate recruiter contact our
affiliate’s Employment Chair, Matthew Dill at
206-915-0871 or [email protected].
“Poorly drafted service contracts
can create many problems –
even disagreements.”
supply management professionals should avoid when drafting service contracts. 1. Having no written contract. This is the cardinal sin of contract drafting. Aside from the fact that it is likely illegal to not have a contact in place, it is definitely risky. What if a service technician fails to wire an HVAC unit properly resulting in a fire which closes your corporate office for repairs? Or worse yet, what if someone is injured? Not having a contract in place means that there is no General Liability Insurance in place beyond the statutory limits, no provision for damages either for your HVAC unit or for your lost business. And there is no indemnification for your corporate officers if an injured party sues. 2. Drafting a contract that doesn’t meet your internal customer’s needs – that doesn’t deliver value to your customer. This is typically a project management problem. As contract managers, our first job is to listen to our internal customers and understand their needs. We should begin by asking the customer questions like: Where do you want the performance level to be a year from now? What is the benchmark for world class service in this area? How is the current supplier failing? What are the most important things you want from a supplier? Is cost more important to you than …say, having 24-hour response? Our primary job is to achieve the
best value for our customers. 3. Drafting business terms that do not address the current business processes of either the buyer or the seller. Flow-charting the order release to payment cycle with your supplier before writing the contract is wise. Firstly you will learn a lot about the supplier’s processes; but secondly you will avoid making unrealistic
Top 10 Errors in Drafting Service Contracts
assumptions about the supplier’s capabilities. 4. Cutting and pasting the supplier’s Statement-of-Work into the contract. The supplier’s rational interest is to do as little as possible and be paid as much as possible. The buyer’s rational interest is the opposite. The buyer’s typical goal is to get as much as possible from the supplier and pay as little as possible. Whereas cutting and pasting the supplier’s SOW into the contract will save time, it will likely not deliver the best value or create the most enforceable business terms. 5. Failing to anticipate and cover potential risk. It is human nature to avoid thinking about the worst things that can happen. We want to believe that if the unthinkable occurs, our counterpart will make the situation right. Snap out of it! Take the time to think through the absolute worst case scenarios. Write them down and make sure that each of them is covered by the contract. 6. Drafting vague or unenforceable terms. Time to dust-off the college grammar textbook and tune-up your English skills. You may want to pay particular attention to misplaced modifiers, dangling
participles and punctuation. Being vague whether intentional or not, can be costly. Ask a colleague to read through your work just to be sure that you are being precise. And don’t skimp on the use of the word “shall,” even if it sounds repetitious. (i.e., “Supplier shall…”) Better to sound repetitious than to write a vague or unenforceable term. 7. Failing to include a performance level or drafting a vague performance level. It is essential that the contract define not just what the service is but also what is the expected
result. Ok, so the contract reads: “Supplier shall provide temporary labor personnel for software development project.” That’s clear enough. But, how many temps? Do they need a specific level of proficiency or certification? How many hours are they expected to work each week? What is their expected output? When will they be complete? What are the specific deliverables? Avoid using terms like “reasonable best efforts” when drafting the performance level. It can render an otherwise good performance level term meaningless. For example: “Supplier shall make a reasonable best effort to deliver the final software code package on or before May 1
2007.”
8. Failing to include Key Performance Indicators or drafting vague KPI’s. Measuring service performance quality is often highly subjective. There are several important aspects of any well written KPI – what is the quantifiable metric for each performance level, who will measure them and how will each be measured. 9. Failing to have the contract reviewed by qualified legal counsel. Even if there are no changes to your contract’s boilerplate legal terms, it is wise to have the contract reviewed by your attorney. A good attorney will help you tighten-up your draft, anticipate risk, avoid including conflicting terms, avoid abusing legal jargon and help you become a better negotiator and drafter. 10. Failing to implement a contract or communicate the contract once it has been signed. Often contracts are just put into a file drawer and never read again, unless there is a problem. Contracts are about creating value. To get 100% of the value you negotiated and drafted it’s imperative that the contract be communicated and implemented appropriately.
Late last spring, the idea of forming a local Chapter to serve members in the southern reaches of the NAPM-WW region was raised as an alternative to dealing with the traffic encountered to attend the regular monthly meetings in Bellevue. Discussions with the Board of Directors over the summer have resulted in the concept of the South Sound Chapter of NAPM-WW becoming a reality. The plan is to provide monthly dinner meetings and professional development opportunities to members south of Seattle starting in January 2008.
You are cordially invited to join the NAPM-WW Manufacturing Business Survey Respondents group. Our Affiliate Survey results are eagerly awaited every month by noted economists and members of the local and national business press. The Survey has been called the best indicator of current economic activity available, and the National Survey is widely publicized, and has been known to move stock markets. Filling out the Survey form is quick and easy-it is e-
Members are invited to attend a kickoff/organizational meeting and open house on Tuesday, October 9, 2007 from 6:30 pm to 8:00 pm at the AmeriTel Inn in Olympia. The AmeriTel is located at 4520 Martin Way East just off I-5 at exit #109. Snacks will be available at 6:30 pm, with a short presentation starting at 7:00 pm. Members of the Western Washington Board of Directors will be there to help introduce the new Chapter. Please join us to learn more about the South Sound Chapter and what ISM has to offer you.
For more information please contact Steve Mahr in Centralia at (360) 330-8140 or Marylee Peters at (360) 330-2350. You may also inquire via email to [email protected].
mailed to you every month, and the results are kept completely confidential. You do not have to disclose any proprietary information-just whether aspects of your business are better, the same, or worse than last month. Please consider becoming a valued participant in the NAPM-WW Manufacturing Business Survey. For further information, please contact Business Survey Chair, Carol A. Kujawa, A.P.P. at
Pacific Northwest Purchasing Conference: NAPM-Idaho Southwest (Treasure Valley) and ISM Idaho (Pocatello) will host the 64th Annual Pacific Northwest Purchasing Conference, a regional conference of supply management professionals from the states of Alaska, Idaho, Oregon and Washington. Date: November 1-3, 2007 For details please check www.napm-isw.org
AmeriTel Inn, Olympia
“We are excited to invite
you to participate in the
Conference, which will be
held November 1st
through November 3rd at
Boise State University in
the Student Union
Building.”
Inside This Issue
•Service Contracts …….2
•Upcoming Events……..3
•Scholarships…………..3
•South Sound Chapter..5
• Business Survey……..5
•NW Purchasing
Conference…………….5
NAPM-WW Supporting Purchasing & Supply Professionals Since 1921
As we are nearing the end of summer and you’re planning the last details of your Labor Day weekend, the NAPM-Western Washington committees are busy planning the details that will shape our 2007-2008 program year. Our goals this year will focus on offering a great selection of educational opportunities for our members coupled with
Top 10 Errors in Drafting Service Contracts by Gerard R. Fernandez, C.P.M., Contracts Manager, Johnson Controls, Inc.
Catching the assignment to write a contract for services can be daunting no matter how many contracts you have read or how many supply relationships you have managed. It’s a little like learning to play golf – there is no substitute for getting out there and doing it. However, it pays to have a knowledgeable and willing attorney to mentor you and proof-read your work. Writing contracts isn’t like
improvements in the interfaces between the business side of our affiliate and our members. We will also be focusing on
leadership training for our volunteers and for any members who would like to join us. As Jerry Baker said to me at our May dinner meeting this past year, one of the biggest benefits to volunteering for an organization like ours is the opportunity to practice and develop leadership skills in a relatively safe environment. I couldn’t agree more with that statement. We’re going to be mixing up our monthly educational programs a little bit, offering one or two
lunch meetings and also trying out some great new venues for a change of scenery. Meetings and seminars will be held in Bellevue and in Seattle and we are also in the process of forming a South Sound Chapter of NAPM-WW which will offer educational and networking opportunities to those members living or working in the Tacoma, Olympia and Centralia areas. Be sure to watch for information about our upcoming events on our
Heather Rai, C.P.M., NAPM-WW President, 2007-2008
.
writing term papers or short stories. It’s an entirely different style of writing. Whereas writing for concision and understanding is central to the task, the ultimate goal of contract writing is to capture the agreed written instructions about how the buyer and seller will conduct a business relationship. What value will the buyer give in exchange for the value provided by the seller? Contracts spell out the negotiated obligations and
rights of the two companies. Poorly drafted service contracts can create many problems – even disagreements. The seller thinks they are supposed to deliver one thing while the buyer thinks they are supposed to get something else. The buyer may have limited remedies if the supplier is in breach. And if push comes to shove, the supplier’s attorneys may find wide avenues for escape in a badly written contract. Here are the Top-10 errors that
PRESIDENT& BOARD OF DIRECTORS CHAIR: Heather Haren Rai, C.P.M. IMMEDIATE PAST PRESIDENT: Gerard Fernandez, C.P.M. VICE PRESIDENT& BOARD OF DIRECTORS CHAIR:
Jodie Anderson, C.P.M.
TREASURER: Cynthia Trainer, C.P.M. SECRETARY: Nikoletta Tolias, C.P.M.
October 11, 2007
“Supplier Diversity;
Understanding the Value”
Speaker: Fernando
Hernandez, Microsoft
Office: 10900 NE 8
th St. Suite 900
Bellevue, WA 98004 Mail:
P.O. Box 917 Everett, WA 98206-0917
PHONE:
(425) 462-5762
FAX: (206) 770-6312
E-MAIL:
We’re on the Web!
See us at:
www.napmww.org
NAPM-WW 10900 NE 8
th St. Suite 900
Bellevue, WA 98004
Marc Elken, C.P.M. Scott Haynes, C.P.M. Ozden Bayazit, Ph.D. Bret Miller, C.P.M. Linda Green, C.P.M. Brent Frimodig Matt Dill
PROFESSIONAL
DEVELOPMENT COMMITTEE
CHAIR:
Marc Elken, C.P.M.
COMMUNICATIONS CHAIR
Ozden Bayazit, Ph.D.
BOARD OF DIRECTORS
Heather Haren Rai, C.P.M. Gerard Fernandez, C.P.M. Jodie Anderson, C.P.M. Cynthia Trainer, C.P.M Nikoletta Tolias, C.P.M. Svea Dagel, C.P.M.
October 11, 2007
"Global Sourcing: Where
in the World Are Our Suppliers?"
PRSRT STDAUTO
U.S. POSTAGE PAIDEVERGREEN
PRINTING
NAPM-WW10900 NE 8
th St. Suite 900
Bellevue, WA 98004