sap mobility for ec&o
TRANSCRIPT
CONFIDENTIAL
SAP Mobile Solutions Overview Proven Mobile Solutions for Industry
Raj Singh Business Development Director
© 2013 SAP AG. All rights reserved. 2
Agenda for Today
• Why Mobilize?
• What Processes to Mobilize?
• Who else is Mobilizing?
• Why SAP and Why Now?
• Next Step: Building a Mobility Strategy
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Some don’t see the need for a mobile strategy…
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…for others the race is already on!
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The race is on and the field is spreading out
www.enterprisemobilityexchange.com
53.6%
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The world is asset intensive
* Examples: Production equipment, tools, vehicles, facilities , power grid
� More machines (50B) than people exist in the world � Annual global maintenance spend exceeds $447B
Assets are geographically distributed and the people that construct, service and operate them are mobile
Why Mobilize?
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Business Drivers for Mobility
• Improving the Personal Productivity of Staff and Subcontractors
• Improving Data Quality and Decision Making Capability
• Improving the Efficiency of Back-Office Support Processes
• Improving the Safety, Quality and Productivity of Service Delivery
• Increasing Customer and Employee Satisfaction
• Effectiveness of Asset and Maintenance Management Processes
Organisations today have all the backend systems and processes
but only mobility is providing the added benefits
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Typical approach – from paper to ‘in-‐house’ electronic form
Paper • Unnecessary foot traffic & data entry efforts • Longer cycle times to update backend • Errors and missing data (hidden work) • No access to backend data at the point of
performance • No way to enforce work execution processes • Reduces available work time
Electronic inspec8on form
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Typical Asset Intensive Workforce Mobilization
Crew Management • Manage crews & vehicles • Reassign jobs
� Automated Debriefing • CATS time tracking • Parts & materials
Intelligent Scripting • Perform multi-point inspections • Perform branched diagnostics • Perform complex work orders
GIS • Locate jobs/assets on maps • Find best route • Locate other crews and
points of interest • View geo-fences to avoid
unauthorized areas
Measurements & Readings • Capture with barcode,
Bluetooth and peripherals • Machine to machine
Interactive 3D Schematics • View part and asset assemblies • Initiate tasks and transactions
from therein
Location Based Services • Track crews in real-time via GPS • Capture geo-tags • Track job and work status and
progress
� Attachments • Photographs • Documents
� Safety & Communications • Automated distress calls • Real-time permits/tag-outs • Multi-party messaging
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Mobile Simplifies Work Execution
þ Eliminates paper!
þ Ensures data accuracy and quality
þ Increases workforce utilization
þ Improves asset utilization
What Processes to Mobilize?
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Solutions for a Broad Set of Use Cases
§ Work Order management
§ Inventory management
§ Operator rounds
§ Inspections
§ Equipment maintenance
§ Field generated work orders
§ Buildings and Grounds maintenance
§ Calibrations § Asset auditing § Create work requests and
notifications § Time and Attendance § Viewing of advanced
content § Signature capture
§ Asset condition monitoring § Outage management and
repair § Vehicle maintenance § Meter management § Equipment installation § Construction § Turnaround & Shutdown
Management § Capture GPS coordinates
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• Fiori is already configured in Development Systems at SABIC and need to move to Production
• The common everyday processes that require system access
• PO Approvals, Spend Monitoring, Leave Requests, Leave Approvals, Material Requests, Material Approvals,
• 100+ Corporate processes can be administered from mobile devices
• Corporate processes and workflows are observed
• Clear and easy to use look and feel
• Executives and staff no longer “prisoners” to the desktop
Mobility – Corporate Processes
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Proven Process Application Portfolio – for SAP
Asset Management • Access to asset location,
repair history, work order details, materials needed • Complete Work Orders
and capture all relevant data • Create Notifications or
Work Orders on the spot • CATS - time & attendance • Guided workflow
Material Management • Speed receipt and back-order reporting to-and-from shipping/receiving • Perform physical and cycle counts quickly • Accept & distribute incoming materials by PO
Field Service • Manage service orders
and create confirmations • View, look up, update
and transmit • Record status,
materials, problems, actions, expenses, customer signatures and more • View all relevant
customer data
� Condition Monitoring • Take measurements
and readings • Historic standards and
safe ranges • Generate notifications
on-the-spot • Trend readings, points
and sequences to avoid emergencies and outages
� Sales • Account and Contact
Management • Activity Management • Opportunity and Lead
Management • Sales Quotes & Orders • iOS and Android device
support
SAP Work Manager
SAP Inventory Manager
SAP CRM Service Manager
SAP Rounds Manager
SAP Sales Manager
© 2013 SAP AG. All rights reserved. 16
Empowering workers with safety SAP EHS Safety Issue
Use Cases
� Submit safety issues with a mobile device, directly upon detection, following a simple and clear method
� Attach up to four pictures or videos of an observation
� Attach an audio recording of observation details � Track the status of observations
Business Value
� Quick and easy way to report any safety concerns
� Proactively reduce operational risks � Actively engages employees in improving
safety � Reduces injuries and environmental incidents
Make every employee a risk management deputy
The SAP industry-leading mobile app for handling and correcting safety issues with a mobile device
SAP insights and references 36% Of companies have implemented employee engagement and behavioral science programs and track results Source: SAP Performance Benchmarking
50% Of companies have a safety system that supports risk assessments, observations, and inspections, allowing a proactive approach to preventing incidents Source: SAP Performance Benchmarking
© 2013 SAP AG. All rights reserved. 17
Industry’s most complete portfolio of apps
� SAP Work Manager by Syclo � SAP Rounds Manager by Syclo � SAP Multi Resource Scheduling � SAP EHS Safety Issue
� SAP Work Manager by Syclo � SAP Service Manager by Syclo � SAP Inventory Manager by Syclo � SAP Rounds Manager by Syclo � SAP Visual Enterprise Viewer � SAP Multi Resource Scheduling � SAP EHS Safety Issue
� SAP Inventory Manager by Syclo � SAP EHS Safety Issue � SAP Transport Notification � SAP Transport Tendering
� SAP Utilities Customer Engagement � SAP Precision Retailing � SAP CRM Sales � SAP Sales Order Notificaiton � SAP Customer and Contacts � SAP Customer Financial Fact Sheet � SAP ERP Order Status � SAP Customer Briefing
� SAP Utilities Customer Engagement � SAP Sybase Mobiliser Platform
� SAP Business Objects Mobile BI � SAP BusinessObjects Explorer Mobile � SAP Strategy Management
And rapidly growing
� SAP Finance mobile apps � SAP Human Resources mobile apps � SAP Procurement mobile apps � SAP StreamWork for Mobile
Maintenance & Operations
Engineering & Construction
Sales & Marketing
Logistics
SAP HANA SAP Mobile Platform
Sybase 365 Messaging SAP Workflow
Service & Support
Mgmt. Executives
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True Cross-Platform Support
Full support for each platform’s unique features and controls
Native application look and feel simplifies training
§ No cross-compiling of application code for every platform
§ No need for separate development environments and skill sets
§ Easy configuration, support and modifications
Native User Experience Single Set of Business Logic
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High Reliability and Scalability
100% availability in and out of wireless coverage Seamlessly roam among networks (WiFi, Cellular)
Full application functionality and full access to asset and work-related data in the offline mode
Scalable to thousands of users and large data sets
Fast synchronization times Efficient use of networks and server resources Support for server clusters and load balancing
Copyright © 2010 Syclo LLC. All rights reserved
Operational Benefits of Mobile
People Assets Data Quality IT
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Reduce Data Entry
� Logging in/out � Duplicate entries � Re-keying info in
multiple places � Recording instead of
bar-coding/RFID � Entering inaccurate
time/payroll info � Clearing backlogs � Manual reporting
Operational Benefits: People
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Streamline Processes
� Printing work orders � Transfer, reassignment
of work � Creating notifications � Craft sequencing � Validating asset � Supervisor
communications
Reduce Foot Traffic
� Walking to terminals � Picking up work � Retrieving changes to
assignments � Picking up and
returning parts � Locating storerooms � Pulling asset histories
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Operational Benefits: Assets
• Improve preventative maintenance schedules and job plans
• Higher first time fix rates
• Extend asset lives
• Reduce spare inventory
• Better production uptime
• Faster response rates
• Improved accountability
• Reduce terminal and printer requirements
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Operational Benefits: Data Quality
• Timely data entry/retrieval
• Business rule enforcement
• Reduced entry errors
• Accurate repair histories
• Improved scheduling
• Faster emergency response
• Accurate labor accounting
• Timely reporting for process improvements
• Less supervisor time correcting errors
© 2013 SAP AG. All rights reserved. 24
Operational Benefits: IT
Integration
Usability
Configuration & Support
Easily Integrate Future Needs: Ø Devices
Ø Barcode and RFID
Ø Location based services via GPS
Ø Image interface and capture
Ø Voice to text
Ø Printing from the device
Ø Partner integration for GIS, analytics and more…
What Our Customers Say
Who Else is Mobilizing?
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Diverse Customer Community Globally…
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RSADF - Royal Saudi Air Defence Forces
Dnata (Emirates Aircraft Refuelling)
STRATA Manufacturing (Mubadala)
… and locally in the Middle East Region
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CHALLENGE
§ Ivy League New Jersey University looking to manage work orders spanning 500-acre campus, including residence halls, dining facilities and academic buildings § Perform dorm inspections faster to facilitate timely scheduling of
repairs and quicker student billing
IMPLEMENTED SOLUTION
§ Inspections using Work Manager § Mobile workflow containing electronic checklists and forms with room histories as well as safety and fire information completed on tablet
PCs
BENEFITS
§ Improved dorm inspection efficiency by 75% § Inspecting 2,400 dorm rooms used to take technicians 10 days to complete, now only takes 3 days with mobile § Inspections quickly translate to actual work orders, student bills and notices § Improved living conditions for 4,600 undergraduates with well- maintained rooms, compliant with government and safety regulations
Princeton University
© 2013 SAP AG. All rights reserved. 30
Realising a Mobility Strategy for Operational Efficiency Deploying SAP Work manager at Transfield Services
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WHO WE ARE
Transfield Services is an operations, maintenance and construction services business.
Operate globally in the resources, energy, industrial, infrastructure, property and defence sectors.
Work closely with clients, helping them to achieve their business outcomes through optimising the sustainable performance, integrity and output of their assets.
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11 countries 18 industries +200 clients +24,000 employees
Transfield Services
Transfield Services – An overview
32 28-‐May-‐15
Transfield Services -‐ An overview
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! Across ANZ approximately 60% or $2bn p.a. of our work is on assets that are geographically dispersed from the depot or managing office
! Typically paper based operational processes, manual systems e.g. excel based
Business need across our majority of our business
33 28-‐May-‐15
! Scheduling & dispatch ! Op=mising of field staff ! Handling of jeopardies situa=ons ! Dispatching work to the field ! Work order status tracking
! Mobility in the field ! Work order management ! Data collec=on ! Integra=on of field and office ! BeKer response =mes
© 2013 SAP AG. All rights reserved. 34
Benefits
Demonstration
Why SAP for Mobility?
© 2013 SAP AG. All rights reserved. 37
Mobile Management Market-Shares (MDM)
1. SAP 16.4% 2. Microsoft 6.7% 3. MobileIron 6.6% 4. Good 6.4% 5. Airwatch 4.5% 6. Symantec 4.1% 7. HP 4.0% 8. SOTI 3.2% 9. Boxtone 3.0% 10. IBM 2.7%
Market Analysts are Validating SAP is #1 in Mobile
Mobility Report “Mobile Device Management
is Dead. Long Live Enterprise Mobile
Management!” “WINNERS” “LOOSERS” SAP IBM Antenna Oracle Boxtone RIM
#1 Gartner ranks SAP as the industry leader in Mobile App Platforms. Completeness of Vision Ability to Execute
Source: IDC Report, September 2012.
© 2013 SAP AG. All rights reserved. 38
Why SAP for Mobility?
• SAP is the global leader in mobility solutions
• Solutions are tried, tested and proven in mission critical environments
• A range of pre-built solutions to meet many requirements
• Mobile processes across the organisation: • Maintenance • Operations • Store and warehouses • HR and Procurement • Management and executives
• The leading mobile platform for applications
• Fast deployment = fast return on investment
Next Step: Building a Mobility Strategy
A rapidly changing world requires business transformation
© 2013 SAP AG. All rights reserved. 40
Strategy
A strategy is a plan of action designed to achieve a specific goal. Strategy is all about gaining (or being prepared to gain) a position of advantage over adversaries or best exploiting emerging possibilities. As there is always an element of uncertainty about future, strategy is more about a set of options ("strategic choices") than a fixed plan.
Henry Mintzberg from McGill University defined strategy as "a pattern in a stream of decisions“
Source: Wikipedia
© 2013 SAP AG. All rights reserved. 41
Mobile apps offered by SAP (Partial List…)
Finance
HR Manufacturing & Service
Supply Chain and Procurement
Industries
Information Technology Sales Analytics &
Content
SAP Sanctioned-
Party List
SAP Transport Notification and Status
SAP Transport Tendering
SAP Inventory Manager*
SAP BusinessObjects Explorer
SAP BusinessObjects Mobile
SAP Strategy Management
SAP Replication Manager
SAP TDMS Manager
SAP User Experience Monitor
SAP IT Change Approval
SAP IT Incident Management
SAP System Monitoring
SAP Rounds Manager
SAP ERP Quality Issue
SAP EHS Safety Issue
SAP Inventory Manager*
SAP 3D Visual Enterprise Viewer
SAP Work Manager
SAP CRM Service Manager
SAP Customer Financial Fact
Sheet*
SAP GRC Access Approver*
SAP GRC Policy Survey
SAP Payment Approvals
SAP RealSpend
SAP Travel Expense Report*
SAP Travel Receipt Capture*
SAP Receivables Manager
TwoGo by SAP*
SAP NetWeaver Portal, mobile edition
SAP Fiori
SAP Fiori
SAP Fiori
SAP EMR Unwired
SAP Clinical Task Tracker
SAP Utilities Customer Engagement
SAP On-Shelf
Availability
SAP Retail Execution
SAP Customer
Loyalty
SAP Mobile Documents
SAP Interview Assistant
SAP Learning Assistant
SAP Manager Insight
SAP Travel Receipt Capture*
SAP Travel Expense Report*
TwoGo by SAP*
SAP Customer Briefing
SAP Customer Financial Fact Sheet*
SAP Sales Diary
SAP Account Intelligence
SAP Sales Companion
SAP Sales Pipeline Simulator
SAP Retail Store Ops
Manager
SAP Fiori
© 2013 SAP AG. All rights reserved. 42
Strategy Workshop for Enterprise Mobility
Four steps of defining a Mobility Strategy
WHAT � Identify Mobility Usecases
WHY � Define Vision � Determine Focus Areas
HOW � Derive Technical Realization � Define Organizational Realization
WHEN � Evaluate Usecases prioritization � Document an aligned Mobility Roadmap
Thank you
Raj Singh Business Development Director SAP Global Process Mobility Solutions Mobile +971 (0)56 141 9764 Email: [email protected]