SAMPL

E

1Positive Discipline

Positive Discipline:Positive Discipline:How to Resolve Tough Performance ProblemsHow to Resolve Tough Performance Problems

Quickly...and Permanently Quickly...and Permanently

Based on the book Positive Discipline byEric Harvey and Paul Sims

SAMPL

E

2Positive Discipline

Define Discipline

Discipline:

Training that develops self-control, character, or orderliness and efficiency.

SAMPL

E

3Positive Discipline

Workshop Objectives

• Show how a punishment approach to disciplinary problems is counterproductive.

• Explore and practice the steps in using positive discipline.

And back at your office…• Confidently use the proven strategy of

positive discipline to intervene, solve, and prevent disciplinary problems in your own departments.

• Encourage employees to take personal responsibility for their behavior.

SAMPL

E

4Positive Discipline

Steps Towards Positive Discipline

SAMPL

E

5Positive Discipline

Step 1: Identify the Problem

Separate facts from judgment and opinion.

• Facts are observable.• Judgments and opinions are subjective.

SAMPL

E

6Positive Discipline

Sample Statements

• You are expected to complete and submit your daily production reports before leaving for the day.

vs.

• You’ve caused a lot of problems on the second shift because of your lazy attitude towards production paperwork.

SAMPL

E

7Positive Discipline

Step 2: Analyze the Severity

• Determine the impact.• Determine the

consequences.• Check past practices.• Decide what type of

discussion is appropriate.

SAMPL

E

8Positive Discipline

Step 3: Discuss the Problem

• Describe the gap between actual and desired performance

• If no agreement is reached, describe impact

• If no agreement is reached, describe consequences

• After gaining agreement, ask: – What specifically will you do? – What might prevent you from doing what you’ve agreed to?– Will you do it?

• Thank the employee and end on a positive note

SAMPL

E

9Positive Discipline

Gaining AgreementDescribe ProblemAsk for Agreement

Gain Agreement?

Discuss Solution

Summarize and

Document the

Discussion

Describe ImpactAsk for Agreement

Gain Agreement?

Discuss Solution

Describe ConsequencesAsk for Agreement

Gain Agreement?

Discuss Solution

Terry

Marie

Mike

Mandate Compliance

Summarize and

Document the

Discussion

Summarize and

Document the

Discussion

yes

yes

yes

no

no

no

SAMPL

E

10Positive Discipline

Step 4: Document the Discussion

• Describe the problem.

• Describe the history of the problem.

• Summarize the discussion, including what the employee agreed to do.

SAMPL

E

11Positive Discipline

Step 5: Follow-Up to Monitor Results

If the problem HAS been resolved:• Thank the employee for living up to their

commitment.• Use positive reinforcement and recognition as

the best ways to build and maintain superior performance.

If the problem has NOT been resolved:• Find out why and act quickly and appropriately.• Look for alternative solutions.• Use factual justification for further action.

SAMPL

E

12Positive Discipline

Workshop Summary

1. Identify the problem2. Analyze the severity of the

problem3. Discuss the problem4. Document the discussion5. Follow up to monitor results

SAMPL

E

13Positive Discipline

Leadership

Leadership is the art of getting someone else to do what you want done because they want to do it.

~ Dwight D. Eisenhower

SAMPL

E

14Positive Discipline

Positive DisciplinePositive Discipline