sabre red app centrefiles.developer.sabre.com/doc/redapp/sabre_red_app... · the sabre® red™ app...

The Sabre® Red™ App Centre Getting Started Quick Reference of 27

T A B L E O F C O N T E N T S

TABLE OF CONTENTS ................................................................................................................................................... 1

OVERVIEW................................................................................................................................................................... 3

NAVIGATE THROUGH THE SITE. ................................................................................................................................... 3

I. ADMIN CENTER – BUYER ........................................................................................................................................ 4

BUYER - DASHBOARD .................................................................................................................................................. 4

BUYER -MESSAGES ...................................................................................................................................................... 4

BUYER –MY RED APPS ................................................................................................................................................. 5

BUYER –ORDERS .......................................................................................................................................................... 6

BUYER –REPORTS ........................................................................................................................................................ 6

II. ADMIN CENTER – PROVIDER .................................................................................................................................. 7

PROVIDER - DASHBOARD ............................................................................................................................................ 7

PROVIDER –MESSAGES ................................................................................................................................................ 7

PROVIDER –MY RED APPS ........................................................................................................................................... 8

PROVIDER –ORDERS .................................................................................................................................................... 9

PROVIDER –REPORTS .................................................................................................................................................. 9

PROVIDER –RESOURCES ............................................................................................................................................ 10

III. ADMIN CENTER – PROVIDER & BUYER COMBINED ............................................................................................... 10

APPENDIX .................................................................................................................................................................. 11

IV. SPECIFIC WORKFLOWS DESCRIPTION – MANAGING APPS .................................................................................... 12

MANAGING APPS – NEW PUBLIC APP........................................................................................................................ 12

MANAGING APPS – PATCH PUBLIC APP ..................................................................................................................... 13

MANAGING APPS – NEW PRIVATE APP ..................................................................................................................... 14

MANAGING APPS – PATCH PRIVATE APP .................................................................................................................. 16

ORDERING – PROVIDER WITH MULTIPLE DEVELOPERS AND APPS ............................................................................. 17

MANAGING APPS – SUBMIT THE BUNDLE PROCESS .................................................................................................. 18

V. SPECIFIC WORKFLOWS DESCRIPTION – ORDERING .............................................................................................. 19

ORDERING – AUTO-ACTIVATED AND MANUAL ACTIVATED RED APPS ....................................................................... 19

ORDERING – SELECTION OF EPRS .............................................................................................................................. 20

ORDERING – FREE APPS AND PAID APPS WITH SET PRICING MODEL ......................................................................... 21

ORDERING –PAID APPS WITH NEGOTIATED PRICE RANGE......................................................................................... 22

Sabre Red App Centre

Quick Reference for 2015Q4 ver. 1.4


ORDERING –APPS WITH INTERVENTION .................................................................................................................... 23

ORDERING –CREATE AN ORDER PROCESS.................................................................................................................. 24

ORDERING –PRIVATE RED APPS PROCESS ................................................................................................................. 26

ORDERING –BLOCK ENTIRE AGENCY ORDERS ............................................................................................................ 27


O V E R V I E W

The Sabre® Red™ App Centre is the industry’s first B2B app marketplace, where agents can shop and download Red Apps that extend the

capabilities of Sabre® Red™ Workspace. With the power of Red Apps, travel agencies have the ability to customize their workspace to fit the

specific needs of their agency. The Sabre Red App Centre is part of Sabre Travel Network®.

N A V I G A T E T H R O U G H T H E S I T E .

The Sabre® Red™ App Centre site is designed to easily navigate,

find all necessary information about our marketplace, and browse

available applications.

From the main page of the Red App Centre you can browse

available apps in the Red App Directory, see featured Apps, and

find general information about the Red App Centre marketplace

under the About section. For more in-depth guides and

instructions, please go to the Support page.

After a successful login as a Buyer, Agency Admin, or Certified

Provider, you will automatically be taken to the new Agency

Admin panel. This section is always accessible from the top right

drop down menu.

Registered Buyers have to the ability to order Red Apps that will

then be provisioned to the requested workstations. Buyers can

also check the status of their existing orders.

Certified Providers have access to create new Red Apps and easily

post their application in the marketplace, as well as manage all of

their orders.

Sabre Red App Centre

Quick Reference


I . A D M I N C E N T E R – B U Y E R

As a Buyer you will have the following sections available: 1. Dashboard 2. Messages 3. My Red Apps 4. Orders 5. Reports Use your left menu bar to navigate to the desired section.

B U Y E R - D A S H B O A R D

The Dashboard was created to give you a quick overview of the

available buyer options, as noted below:

Recent Messages – Displays your recent messages.

Pending Orders – Displays submitted Orders which may still

require Provider confirmation/ action.

Orders History – Displays your recently completed Orders.

B U Y E R - M E S S A G E S

In the Messages section, all of your messages are stored and

organized into the following folders: Inbox / From Users; Inbox/

From System; Sent; Archive.

Previously all messages from System and Users were stored

together, but now are found in separate folders as noted below:

From System – This folder stores all notifications coming from The

Red Apps Centre.

From Users – This folder stores all notifications coming from User.

Note: You may use the sorting or search functionality with filters

to easily find the message you are looking for.

You can move any message to your Archive folder. If a message is

moved by mistake, there is a procedure to Restore Message back

to the Inbox folder.

By using the blue Compose button, you may create a new message

to contact person from your ordered app – Purchase Contact.


B U Y E R –M Y R E D A P P S

Under the My Red Apps section you will find all successfully

Purchased Red Apps.

Clicking on the Red App Name will direct you to the Red App

Directory page.

Note: You may use the sorting or search functionality with filters to

easily find the information you are looking for.

Click the View More button on the App row of interest to explore

Orders History for that App and related Reports.

Once you have accessed the Order History, click View More for a

particular Order to see details about who ordered the app and for

which PCC(s) – “Download CSV file”.

Reports – This section presents your Usage Details and Sales

History in a clear graphical view. You may also Export the range of

data to a CSV file.


B U Y E R –O R D E R S

In this section you can check the status of Orders, process Pending

Orders, and review your Orders History. Please use your left menu

to switch between the two.

Each Order row contains a Status bar which displays the progress

of your Order.

There are certain types of orders that may require your action

before processing. (ie.negotiated pricing) Those will be indicated

with the orange or blue status bar.


easily find the Order you are looking for.

Use the Action Required/All Orders switch to limit the list to only

those Orders that require your action.

Click View More on a particular Order to see the details of that

Order, including a status bar with a note on the current step of the

ordering process.

In this view you may also be asked to perform an action for certain

types of orders such as those with negotiated pricing.Read more in

Appendix / V. SPECIFIC WORKFLOWS DESCRIPTION –

ORDERING

Orders History – This menu will lead you to a list of your finalized

Purchases – successful or declined.

By clicking View More on a particular Order you are able to see

details about who ordered the app and for which PCC(s).

B U Y E R – R E P O R T S

In the Reports section your purchase and usage data is available in

a clear tabular view. You may also Export the range of data to a

CSV file.


I I . A D M I N C E N T E R – P R O V I D E R

As a Buyer you will have the following sections available: 1. Dashboard 2. Messages 3. My Red Apps 4. Orders 5. Reports 6. Resources Use your left menu bar to jump to the desired section.

P R O V I D E R - D A S H B O A R D

Dashboard was created to give you a quick overview of your

available Provider options.

Recent Messages – Displays your recent messages.

Pending Orders – Displays Orders which may require action e.g.

send a price quote for an App.

Red App Updates – Highlights recent status changes on your

uploaded Apps.

P R O V I D E R –M E S S A G E S

In the Messages section, all of your messages are organized into the

following folders: Inbox / From Users; Inbox/ From System; Sent;

Archive.

Previously all messages from the System and Users were stored

together, but now there are separate folders as noted below:

From System – This folder stores all notifications coming from the

Red Apps Centre system.

From Users – This folder stores all notifications coming from User

messages.


easily find the message you are looking for.

You can move any selected message to your Archive folder. If a

message is moved by mistake, there is a procedure to Restore

Message back to the Inbox folder.

By using the blue Compose button, you may create a new message

to contact the Buyers of your Apps. You can contact one or all

Buyers of your Red Apps.


P R O V I D E R –M Y R E D A P P S

The My Red Apps section contains a table with information about

each of your Red Apps, from Proposal to Published status.

Clicking on the Red App Name will direct you to the Red App

Directory page.

Notes:

You may use the sorting or search functionality with

filters to easily find the information you are looking for.

All blue statuses require Provider action.

From the My Red Apps section you may also Submit

Proposal.

Click the View More button to the right of the app you are

interested in to see details including the current status and Manage

New Version, or Edit your Storefront. By changing the top tab you

can also explore related Reports.

In the bottom table you may also review Submitted Bundles for that

Red App with the latest status.

If your app failed Validation we now present the reason. Please click

on button for more details. This

information is also sent to Provider via email.

Once you click Edit in the Edit your Storefront panel, you will be

moved to the Edit Red App page where you can modify the details

of your currently Published Red App (e.g. Red App Name; Red App

Description; Screenshots etc.).

By clicking on the Proceed button in the Manage New Version panel

you will be presented with the details of the current certification

step, with a description of the required action (e.g. Post Cert Result).

In the same section, you can modify storefront details of your

unpublished Red App that is still in the certification process. You can

also review the changes before publishing by using Preview recent

edits button in Review section.

(please see details about managing App submission and edits in

Appendix under MANAGING APPS – SUBMIT THE BUNDLE PROCESS

section)

Notes:

When you do not have a Red App in the certification process you will

see an option to Submit a New Bundle instead of Manage New

Version.

The Reports section presents your Red App Sales History in a clear

graphical view. You may also Export the range of data to a CSV file.


P R O V I D E R – O R D E R S

In this section you can check Oder status, process Pending Sales,

and review your Sales History. Please use your left menu items to

switch between the two.

If you have Private Apps, you can manage them in the dedicated

section (see more in the Appendix).

On each Order row there is a Status bar to inform you on the

progress of your sale.

Click View More on a particular Sale order to see the details of that

order, including a status bar with a note on the current step of the

sales process.

Click Process to perform the action required for that sales process

step - e.g. Submit Pricing for an App with negotiated rates (see

more in Appendix).

The Sales History menu will lead you to the list of your finalized

Purchases – successful or declined.

By clicking View More again on a particular Order, you are able to

see the details about who ordered the app and for which PCC(s).

For Orders made for the Entire Agency we present exact number

of PCCs included in the Order as a CSV file to download.

Notes: You may use sorting or search functionality with filters to

easily find the Order you are looking for.

Use the Action Required/All Sales option to limit the list to only

those that require your action.

P R O V I D E R – R E P O R T S

The Reports section displays your Sales history, Usage Data and

Installations in a clear tabular view. You may also Export the range

of data to a CSV file.

By clicking More on the App row, you may see detailed reporting

for that Red App.


P R O V I D E R – R E S O U R C E S

In the Resources section the Developer will find all necessary documentation, guides and links to support the development and releasing of new Red Apps. Note: Please review this section periodically for new versions of Red Apps SDK notifications.

I I I . A D M I N C E N T E R – P R O V I D E R & B U Y E R C O M B I N E D

For accounts holding two roles i.e. Buyer and Provider we have designed Agency Admin page in a way to present information from those two perspectives. In My Red Apps section there will be following folders:

Developed

Purchased In Orders section:

Pending Orders

Orders History

Pending Sales

Sales History Section Reports will also combine information:

Buyer

Developer Please note: This set up can be made for big Agencies who are developing and same time purchasing applications for their Agents.


2013 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding

Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.0

A P P E N D I X




I V . S P E C I F I C W O R K F L O W S D E S C R I P T I O N – M A N A G I N G A P P S

After a Red App Proposal has been accepted, a bundle must be uploaded for further processing. In Agency Admin section of the Red App Centre,

we help you manage the whole process. Below progress bar seen below helps you track where your Red App in is the certification process.

M A N A G I N G A P P S – N E W P U B L I C A P P

Submission of Red App

Sabre’s automated online Validation Service (SVS) will run initial technical validation of the Red App Bundle. If any errors are identified, the Red

App Certified Provider that submitted the bundle will receive a detailed automated message in the Message Centre. This message will indicate

what actions are needed to complete validation. After successful validation of SVS, Sabre will push the Red App bundle to Sabre Red Workspace

Certification environment for Certified Provider validation. *Please note: This step takes an average of 3 business days.

During this phase your app may receive following statuses:

Submitted - Red App submitted for automatic validation.

Validated - Red App validated.

Validation Failed - Automated validation has failed. Please submit new bundle or contact Sabre.

Failed on CERT - Red App provisioning to Workspace Certification failed.

Validation on CERT

At this stage your app has been successfully pushed to the CERT environment.

After testing the Red App on CERT, the Certified Provider will mark the Red App as either “Pass” or “Fail.” You will not be able to proceed with the

Certification process or uploading of a new bundle until you have marked your Red App as either “Pass” or “Fail.” If your Red App is marked as

“Pass” it will proceed with the Certification Process. If the Red App is marked as “Fail,” the Certified Provider will be able to make necessary

changes and resubmit the Red App Bundle.


Ready on CERT - Red App provisioning to Workspace Certification platform completed.

CERT Test Failed - Testing of Red App failed on Workspace Certification platform. Sabre is to investigate.

Certification

Certification means your app is scheduled for a Sabre Certification Engineer to certify.

If the Red App does not pass Certification criteria, the Red App Certified provider will be contacted with detailed information on the reasoning of

the failure and any recommendations available to address the problems found. This process, depending on the number of Red Apps that are on

queue to be reviewed, can take up to 15 business days.

After successful certification by the Certification Engineer, the app will be reviewed by Sabre Marketing and then pushed to the Sabre Red

Workspace Production environment. Please note: This step takes an average of 5 business days.


CERT Test Passed - Testing of Red App passed on Workspace Certification platform. App is scheduled for Certification.

Certified - Red App is certified.

Certification Failed - Certification failed. Please submit new bundle or contact Sabre.

Under Review - Red App is under final Sabre Business review and scheduled for Workspace Production.

Approved - Red App is scheduled for Workspace Production.

Failed on PROD - Red App provisioning to Workspace Production platform failed.




Testing on PROD

Congratulations! Your app was successfully certified! Now, you can test your app on PROD with Beta tester(s).

After testing the Red App on PROD, the Certified Provider will mark the Red App as either “Pass” or “Fail.” You will not be able to proceed with the

Certification process or upload a new bundle until you have marked your Red App as either “Pass” or “Fail.”

If the Red App is marked as “Pass” it will be pending for Sabre to publish the app to the Red App Centre.

If the Red App is marked as “Fail” it will be removed from the PROD environment.


Ready on PROD - Red App provisioning to Workspace Production platform completed.

Prod Test Failed - Testing of Red App failed on Workspace Production platform. Sabre is to investigate.

Publishing

When you approve your tests on Production your will be ready to be publish. Please verify that your storefront is complete.

Please note: this can take up to 1 business day to complete.


Prod Test Passed - Testing of Red App passed on Workspace Production platform and is ready to be published.

Published - Your Red App has been published to Red App Center.

M A N A G I N G A P P S – P A T C H P U B L I C A P P




what actions are needed for completion of a successful validation. After successful validation of SVS, Sabre will push the Red App bundle to Sabre

Red Workspace Certification environment for Certified Provider validation. *Please note: This step takes an average of 3 business days.






Testing on CERT

Your app has been successfully pushed to the CERT environment.



If your Red App is marked as “Pass” we will provision the Red App to Production environment for your final beta testing. If the Red App is marked

as “Fail,” the Certified Provider will be able to make the necessary changes and resubmit the Red App bundle.







Certification

Certification means your app is scheduled for Sabre Certification Engineer to certify.


the failure and any recommendations available to address the problem(s). This process, depending on the number of Red Apps that are on queue

to be reviewed, can take up to 15 business days. After successful certification by the Certification Engineer, the app will be reviewed by Sabre

Marketing and pushed to the Sabre Red Workspace Production environment automatically.








Testing on PROD

Means that your app was successfully provisioned to the Production environment. Now, you can test your app with Beta tester(s).



If the Red App is marked as “Pass” it will be automatically published. Please verify that your storefront is complete.





Publishing

When you approve your tests on Production your Red app will be automatically published.


Prod Test Passed - Testing of Red App passed on Workspace Production platform and it’s ready to be published.


M A N A G I N G A P P S – N E W P R I V A T E A P P



App Certified Provider that submitted the bundle will receive a detailed automated message in the Message Centre. regarding the actions needed

for completion of a successful validation by uploading a new Red App bundle. After successful validation of SVS, Sabre will push the Red App

bundle to Sabre Red Workspace Certification environment for Certified Provider validation. *Please note: This step takes an average of 3 business

days.

During that phase you app may receive following statuses:








Testing on CERT



Certification process or upload a new bundle until you have marked your Red App as either “Pass” or “Fail.” If your Red App is marked as “Pass” it

will proceed with the Certification Process. If the Red App is marked as “Fail,” the Certified Provider will be able to make necessary changes and

resubmit the Red App Bundle.




Certification

Certification means your app is scheduled for Sabre Certification Engineer to certify.


the failure and any recommendations available to address the problems. This process depending on the number of Red Apps that are on queue to

be reviewed can take up to 15 business days.

After successful certification by the Certification Engineer app will be reviewed by Sabre Marketing and pushed to Sabre Red Workspace

Production environment. Please note: This step takes an average of 5 business days.








Testing on PROD

Means that your app was successfully provisioned to Production environment. Now, you can test your app with Beta tester(s).



If the Red App is marked as “Pass” it will be pending for Sabre to publish the app.





Publishing

Your app is ready to be published. Please verify that your storefront is complete.








M A N A G I N G A P P S – P A T C H P R I V A T E A P P




what actions are needed to complete validation successfully.. After successful validation of SVS, Sabre will push the Red App bundle to Sabre Red

Workspace Certification environment for Certified Provider validation. Please note: This step takes an average of 3 business days.






Testing on CERT




If your Red App is marked as “Pass” we will provision the Red App to Production environment for your final beta testing. If the Red App is marked

as “Fail,” the Certified Provider will be able to make necessary changes and resubmit the Red App bundle.




Certification

Your app will be automatically provisioned to Sabre Red Workspace Production environment.




Testing on PROD

This status means that your app was successfully provisioned to Production environment. Now, you can test your app with Beta tester(s).



If the Red App is marked as “Pass” it will be automatically published. Please verify that your storefront is complete.





Publishing

When you approve your tests on Production your Red app will be automatically published.








Notes:

Please note that you can select the Submit a Bundle button only when the most recent version is in following status:

• Published

• Validation Failed

• Certification Failed

• Rejected

• PROD Test Failed - because of developer

• CERT Test Failed - because of developer

O R D E R I N G – P R O V I D E R W I T H M U L T I P L E D E V E L O P E R S A N D A P P S

There is ability for Sellers/Consortia’s to enable a structure for multiple developers per Company.

It is possible to appoint a specific person (Developer - Technology and Developer - Marketing) to be responsible only for one

Red App within the Seller company.

For more information and set up, please contact Red Apps Support – [email protected].

mailto:[email protected]




M A N A G I N G A P P S – S U B M I T T H E B U N D L E P R O C E S S

When you do not have a Red App in the certification process already

you will see an option to Submit a New Bundle under Red App view.

Click Submit to start the process of uploading your new Red App

version.

Fill in all necessary fields and upload the bundle file and hit Submit.

Note: Please note that Initial Red App Description field is to provide the plain text description that will be used on Agency Admin Tool under SRW for Agency Admin reference only. You will be able to provide the Red App Description to be displayed on Red App Centre in multiple languages at a later stage. When your Red App bundle is submitted you enter into the technical certification and marketing data workflow process. If your company defined two separate accounts i.e. Provider – Technology and Provider – Marketing, those roles can see and act on specific areas only. Note: Please note that if you have not defined separate roles to handle technical and marketing, your current developer account will allow you to manage all sections just as you did previously. Provider – Technology (previously Developer) will see only Certify Your Red App section when the certification workflow is presented with necessary steps to be performed by Sabre and Developer. Please see detailed description of the certification steps in section IV, “SPECIFIC WORKFLOWS DESCRIPTION – MANAGING APPS”. Provider – Marketing will see all section but can act only on General Info, Language Info, Pricing, Review sections which allows to edit all marketing aspects of the Red App like app icon, description, screenshots, ref guides etc. in multiple languages. If your Red App is Paid, you can also edit all pricing information. Please read details about the pricing models in section V under ORDERING – PAID APPS. Notes: It is now possible to change the Red App icon anytime in General Information section. An Icon change will apply for all published versions of this red app in the Red App Centre Directory. If you filled and reviewed all tabs you may Preview your recent edits. When you are ok with your changes you need to mark this version as Ready to be Published in the last Review step. Upon successful completion of tests on PROD (from Certify Your Red App workflow), the application will be Published by Sabre. Note: Please note: this can take up to 1 business day to complete.




V . S P E C I F I C W O R K F L O W S D E S C R I P T I O N – O R D E R I N G

In this section below we present all Ordering procedures depending on the type of the Red App e.g. Public/Private, with or without intervention

etc. The ordering procedure for public Red Apps is initiated on the Red App Directory by the Buyer; however Private apps are managed solely in

the Admin Centre panel. Some apps may require intervention on the Buyer or Provider side. We have also recently added option to auto-

activate Red Apps that do not require an Agency Administrator to turn on the app before use. All options are outlined below.

O R D E R I N G – A U T O - A C T I V A T E D A N D M A N U A L A C T I V A T E D R E D A P P S

We have introduced a new option during the ordering procedure. The new Automatic Activation Order feature saves time by allowing the

agency to automatically activate an app for all of the EPRs in one or more PCCs when placing the order. Agencies can choose to use this new

order process, or they can place orders the way do today, manually provisioning the apps within the SRW agency admin tool (AAT). In this case,

they would choose the Manual Activation Order option, formerly known as Standard order.

IMPORTANT NOTES:

After placing an Automatic Activation Order, the Red App will be automatically provisioned and activated for users provided in that order. All

subsequent versions of that Red App will be automatically activated for your users.

Auto Activation Order is available for Public apps only and may be available for a limited selection of apps initially.

Automatic Activation Orders do not require the Agency Administrators to activate the Red App in the Agency Admin Tool found in Sabre Red

Workspace.




O R D E R I N G – S E L E C T I O N O F E P R S

There is an option to place an order at the PCC or EPR level to your convenience.

We have created easy to use browser that enables you to choose the EPRs based on the provided PCC list.

Please click the preferred option. If EPR level is chosen use the mouse to select EPRs.




O R D E R I N G – F R E E A P P S A N D P A I D A P P S W I T H S E T P R I C I N G M O D E L

1. Buyer orders an app via the Red App Centre

Paid or Free

2. Application is automatically provisioned to provided PCC(s) during the ordering process.

3. Agency Admin is required to turn the Red App on in the Agency Admin Tool under Sabre Red Workspace.

Notes: This type of app is provisioned automatically and does not require any action on either the Providers or Buyers side.




O R D E R I N G – P A I D A P P S W I T H N E G O T I A T E D P R I C E R A N G E

1. The Buyer places an order for the Red App via the Red App Centre with a Negotiated Price or a Transaction Fee falling

into a negotiated range.

2. If the order falls into a Negotiated Price range it will be listed under the Pending Sales section for the Provider to

provide the final price and send to the Buyer for acceptance. There is no need to exchange Messages between two

parties.

3. When the Provider sends the pricing for the order, the Buyer will see their Order, and the proposed pricing, updated

under the Pending Orders section to accept or reject.




4. When the pricing is either Accepted or Rejected, the Order will be moved to the Orders History folder for the Buyer

and the Sales History folder for the Provider. Please look up your History to validate if the order was processed

successfully.

5. The Agency Admin is required to turn on the Red App in the Agency Admin Tool, found within Sabre Red Workspace.

O R D E R I N G – A P P S W I T H I N T E R V E N T I O N

1. Some Free or Paid Red Apps may require Provider intervention before get provisioned to Buyer requested PCC(s).

2. If the order is made for a Red App with intervention, it will be listed for the Provider under the Pending Sales section

to approve that sale.




3. When the order is Approved it will be moved to the Orders History folder for the Buyer and the Sales History folder

for the Provider.. Please look up your Order in History to validate if the order was processed successfully.

4. The Agency Admin is required to turn on the Red App in the Agency Admin Tool found in Sabre Red Workspace.

O R D E R I N G – C R E A T E A N O R D E R P R O C E S S

1. Some Paid Red Apps may not have Pricing defined and requires the Buyer to contact the Provider before the Order is

made. By hitting Contact Provider you will be able to compose a message to the Provider asking for pricing details or

additional conditions.




2. If the Buyer and Provider / Seller agree on the details of the purchase transaction, the Provider will need to initiate

the Order using the Create Order button under the Orders section. The Seller then needs to follow the Create an

Order process steps i.e.

- Select Red App

- Select Buyer

- Identify Users

- Specify Price

- Review Order

- Place Order

3. When the order is placed it will be available in the Provider’s Sales History folder for further reference. Please look up

your Sale in History to validate if it was processed successfully.

4. The Buyer will see this Order under the Pending Orders section to accept or reject.





O R D E R I N G – P R I V A T E R E D A P P S P R O C E S S

1. If you are a Provider of a Private App, an additional menu item will be available for you under Orders menu. This

menu item allows provisioning of Private Red Apps. The Provider needs to follow the Private Red Apps process steps

i.e.

- Select Red App

- Identify Users

- Review

- Submit Sale

2. When an order is placed it will be available in the Provider’s Sales History folder for further reference. Please look up

your Sale in History to validate if it was processed successfully.





O R D E R I N G – B L O C K E N T I R E A G E N C Y O R D E R S

If you are a Provider you may request to block Orders for the Entire Agency for your specified Red App. This may prevent

bulk orders by Agency Buyers. This can only be requested via Red Apps Support – [email protected].

mailto:[email protected]

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