rysavy research trends in enterprise cellular network data usage webinar
DESCRIPTION
Trends in Enterprise Cellular Network Data Usage Webinar Presented by InfoWeek, NetMotion Wireless and Rysavy ResearchTRANSCRIPT
Trends in Enterprise Cellular Network Data Usage2013 Survey Results
AgendaPurpose of report
Survey overview and methodology
Survey findings and analysis
Emerging solutions
Q&A
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We simply ask the users if they are having issues.
How do you troubleshoot connectivity issues in your mobile data deployment?
Why the Survey? Cellular data becoming extremely powerful• High peak throughputs and low latency
• Broad availability
• Capable mobile devices
Increasing enterprise reliance on cellular networks• More mobile workers
• More mobile devices
• Networks under pressure
• BYOD / consumerization
• Necessity to do more in the field
• Drive to reduce costs, increase productivity
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How are organizations dealing with it?
Survey OverviewMethodology• 408 respondents
▪ Networking professionals from variety of industries and agencies
▪ From organizations that use laptops, tablets, or smartphones with cellular data plans provided and paid for by the company
• Conducted jointly with NetMotion Wireless
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Survey OverviewKey Insights• Data deployments are critical
• Connectivity is the No. 1 concern
• Lack of troubleshooting tools
• No true analytical method for evaluating carriers and devices
• Lack of visibility into cellular network performance
• Risk of failure; no ability to continually improve
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Findings and Analysis
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Importance of Cellular Data Deployment
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How important is your cellular data deployment (i.e. using laptops, handhelds and tablets to remotely access corporate networks and applications) to the day-to-day operations of your organization?
Top Concern
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What is your top concern regarding your cellular data deployment?
Most Common User Complaints
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What are the most common user complaints you receive regarding your cellular data deployment?
Connectivity is King – But Also ChallengingConnectivity over all else• Making connections and keeping them!
• Critical for applications
What makes it so challenging?• Inherent difficulty of contiguous coverage
• Perception of no tools
• More than just the carrier
Elements to consider• Radios / antenna
• Variations based on exact location
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Survey Note:
55% of respondents say dropped connection is top user complaint
Throughput Factors
3G vs. 4G
Signal quality
Degree of mobility
Network loading
Time of day
Type of modem
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HSPA downlink for 7.2 Mbps peak throughput network.Source: Rysavy Research white paper for 4G Americas.
Troubleshooting Tools
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What tools, if any, do you use to troubleshoot and manage your cellular data deployment?
Lack of Tools for CellularWhat makes it challenging to determine carrier coverage? • Carrier coverage maps are not detailed
• Maps differ depending on carrier
• Carriers do not disclose detailed information
• Modems vary on information they provide
What are the available approaches?• Hope for the best
• Rely on carrier coverage maps
• Rely on adhoc experience
• Do methodical testing (but how?)
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We are essentially at the mercy of our provider.
Survey Quote:
– Anonymous Respondent
Difficulty in Troubleshooting40% of respondents state that they do not have difficulty troubleshooting connectivity issues…
…but, what they do to resolve is not efficient
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What is the primary method you use to resolve connection drops in the field?
Difficulty in Troubleshooting60% do realize the difficulty…for significant reasons
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What makes it difficult to troubleshoot connectivity issues with your cellular data deployment?
Selecting a Carrier is Hard
70% say the process of selecting a carrier is challenging, with lack of clarity into coverage and cost as top factors
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Selecting Carriers and Modems: Why it’s ChallengingAre they all the same? • Multiple claims of best coverage,
fastest speeds
• Cell site locations and density varies
• 3G vs. 4G deployment varies
Selecting a carrier• One carrier may be better than another
depending on exact locations
• Need visibility into exact coverage characteristics
Selecting a modem• Modems vary based on radio and antenna
design
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Survey Note:
For criteria used when selecting modems, 37% say they simply choose the modems provided by the carrier
You Can’t Manage What You Can’t See
Cellular data deployments are critical
Troubleshooting time and resource issue for many organizations
User frustration may also impact productivity
Tools needed for visibility into cellular networks
Helps with modem and carrier selection
Allows proactive management
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Poll Question:
What tools do you use to troubleshoot your mobile data deployment?
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Andy Willett, NetMotion Wireless
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Introductions
NetMotion Wireless• Based in Seattle, WA• Software provider focused on
challenges of mobile field workers and wireless
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48%
11%
11%
7%
3%
20%
NMW Customers
Gov’tTelecom/Cable
Utilities/Energy
Other Comm’l
Healthcare
Insurance
Emerging SolutionsSoftware to enable visibility into cellular network performance• New software to provide management solution
to wireless networks
• Tracks real-time field user experiences
• Enables flexibility to manage devices, technology and carriers
• Provides data to make informed business decisions on wireless investments
• Benefits mobile workers, as well as IT staff and bottom line
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Network Ecosystem
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Mobile IT
TEMTelecom Expense Management
MDMMobile Device Management
MAM/MEAPMobile App ManagementMobile Enterprise App Platform
MNMMobile Network Management
Wireless Network
NPM / APMNetwork Performance Management
Application Performance Management
End User Experience
Virtualization
CloudPrivate or Public
Wired Network
Public Wireless NetworkMeasurement on the
Wireless Network
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Locality
Analytics
Locality Server and Console
Locality Database
Business Intelligence Database
Optional: Mobility XE
Locality Clients
Corp
Fir
ew
all
Corp NetworkPublic Cellular Network
Signal Quality
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I have no power to address the carrier's limitations.
Survey Quote:
– Anonymous Respondent
Signal Quality
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Troubleshooting
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62% of respondents say it’s challenging to replicate field worker issues
Survey Note:
Adapter Performance
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Survey Quote:
Soon to switch based on results from Locality.
– Anonymous Respondent
What criteria do you use to select your modem?
What’s Driving Traffic – Impacting Performance?
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Only 21% of respondents say they have a way to measure the largest trouble spots for coverage
Survey Note:
Customer Comments
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“To keep our employees productive in the field, we needed to learn definitely what’s working, what’s not and why.”
“We wanted to reduce our support load in two ways: avoid known issues and/or quickly find the root of new problems.”
“We wanted to know once and for all what was causing the rise in officer help desk tickets. Whether it was user error or a technology or carrier problem, we just wanted to know what to fix and move on. ”
Questions?
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Thank You