ryan cunningham resume
TRANSCRIPT
RYAN CUNNINGHAM 13257 Staddens Bridge Road • Newark, OH 43056
(614) 940-3608 • [email protected]
NETWORK + HARD/SOFTWARE SPECIALIST & INFORMATION SECURITY ANALYST
Organized technical analyst possessing strong interpersonal skills. Highly motivated, self-directed individual. Passionate about information technology & data security. Customer service expert. Posses sound judgment & an ability to resolve problems tactfully & diplomatically. Highly dependable & personable.
SKILLS & ABILITIES
EDUCATION ZANE STATE COLLEGE, Zanesville, OH 2015 – 2017 In Progress Associate of Technical Studies Major: Information Assurance & Security Strategies
Anticipated graduation in May 2017 GPA: 3.9
Completed course work includes:
CARDINGTON-LINCOLN HIGH SCHOOL 2000 High School Diploma
PROFESSIONAL EXPERIENCE INFORMATION TECHNOLOGY SOLE PROPRIETORSHIP, Greater Columbus, OH 2012 – Present Sole Proprietor & Network/Hardware Analyst
Provide IT support on an independent contractor basis for multiple small business clients on a 15-30 hours per week basis. Core services delivered to small business clients include network troubleshooting, hardware repair & upgrade implementations. Exceeded customer needs regarding timeliness, quality, and customer experience.
NEWARK & MADISON FIRE DEPARTMENT, Newark & Madison, OH 2012 – 2015 Firefighter / Emergency Medical Technician
Served the community by responding to a wide variety of situations, ranging from emergencies that immediately threaten life or property to routine citizen requests for information or assistance.
JP MORGAN CHASE, Columbus, OH 2008 – 2012 Branch Operations Support Analyst: 2009 – 2010 & 2011 – 2012 Financial Services Advisor: 2008 – 2009
Acquired, retained, & deepened customer relationships. Proactively met customers needs. Maximized the depth & profitability of the customer's relationship, contributing to the firm’s success & creating an outstanding customer experience. Identified & escalated issues that have widespread implications. Licensed Series 6, Life & Health agent.
VERIZON WIRELESS, Central OH 2010 – 2011 Retail Sales Representative
Led district in net activations while maintaining positive key performance indicators, business additions, & relative statistics. Numerous Top Performer awards, top five in three state region; West Virginia, Ohio, Pennsylvania.
▪ Proven knowledge in IT methodologies & best practices.
▪ Familiar with IT infrastructure & end-point hardware & software management principles.
▪ Effective project manager. ▪ Excellent relationship building skills.
▪ Constant focus on customer service. ▪ Organized & analytical.
Information Assurance & Security Strategies
Open Source Programming
Window Server Administration
Disaster Recovery Cisco Routing & Switching
Cisco Networking Linux+ Security+ Digital Forensics Penetration Testing