ruckus wireless proprietary and confidential hospitality primer ted watson director, global...

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RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

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Page 1: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL

Hospitality PrimerTed WatsonDirector, Global Hospitality & Gaming Solutions

Page 2: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

Fast and Fierce

INTRO TO RUCKUS WIRELESS2

30%

70%

Formed 2004, Sunnyvale, CA

Status Publicly held (NYSE: RKUS)

Market Cap ~$1+Billion

Founders Bill Kish and Victor Shtrom

CEO Selina Lo

Innovation Carrier Class” Smart Wi-Fi”

R&D Centers US, China, Taiwan, India, Israel

2013 Revenue $215M / 56% CAGR (2009-2013)

4Q13 revenue/net income

$64 million / $5 million

Customers 33,000+

Partners 9,000+

Employees 800+ in 34 countries

Patents 60 granted

Selina Lo

Bill Kish

Victor Shtrom

Page 3: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

Company founded

A History of Proven SuccessJu

ne

2004

Sep

tem

ber

, 200

5

FCS first wireless IPTV CPE

KDDI builds world’s largest mobile data offload network with Ruckus

July

, 201

1

Jan

uar

y 20

08 Enters enterprise and carrier WLAN markets

Jan

uar

y 20

11

Tikona deploys

45,000th Ruckus Mesh AP in world’s largest Wi-Fi broadband network

Jun

e 20

10

5,000th Ruckus customer

Q4

2010

2004 2014

Selected by Chongqing Telecom for citywide Wi-Fi service

Ruckus selected for major Wi-FiPublic network upgrade

No

vem

ber

, 201

1

Time Warner Cable selects Ruckus fornationwidedeployments

Ap

ril,

2012

33000 Ruckus customers

Q4

2013

INTRO TO RUCKUS WIRELESS3

Ruckus makes initial public offering

No

v. 2

012

RuckusWins CRNs annual ARC survey in SMB Networking category

Au

g. 2

013

Page 4: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

2010 2016

694M

2.8B

874M1.1B

Ethernet devices

Wi-Fi devices

Source: iSuppli

A WORLD GOING WI-FIAnnual Unit Shipments

An Undeniable Global Trend

Tablets

Ultrabooks

o Mobile data plans drive user demand for Wi-Fio No spectrum fees for Wi-Fi service providerso Delivers over 775MHz of free spectrum o Low cost/bit in wireless data capacity

WHY WI-FI?

INTRO TO RUCKUS WIRELESS4

LightingEnvironmentalSystems

Projectors

Wi-Fi Powers the Post-PC Era

Page 5: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

5 RUCKUS PROPRIETARY AND CONFIDENTIAL

Our Commitment to Hospitality & Gaming

Over 10,000 properties deployed

Deploying over 40 hotels DAILY

Connecting millions of rooms

Preferred/Approved by ALL major brands

Hospitality

Ruckus Enterprise Business by Verticals

2009

2010

2011

2012

2013

HSP Revenue Growth

2009

2010

2011

2012

2013

HSP as % Ruckus Enterprise Business

Purpose-built hospitality program

Purpose-built hospitality products

Dedicated HSP PLMs, Engineering, Phone and Field Support

Page 6: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

VERY Active in Hospitality Vertical

Page 7: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

The hospitality business model…BRAND

Define Global Standards Product Integrators

Don’t’ Purchase

OWNERS Decision Makers Make Purchases Own Various Properties

PROPERTY Influencers Look to Brand & Owners

HSP Providers

??

Page 8: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

8 RUCKUS PROPRIETARY AND CONFIDENTIAL

Consistent Pricing -> Global Pricing Expectations

Consistent Products -> Dual-band (7982/7372/7055)

Consistent Service -> Brand Standards (-65Ghz dual)

Consistent Costs -> Monthly / room charges

Hospitality Best Practices vary by brand but very similar!!

Hotel Expectations – Global Brands

GLOBAL CONSISTENCY

Page 9: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

Marriott

Hilton

Starwood

IHG

Wyndham

Carlson

Delta

Carlson

Kempinski

Leading Hospitality brand approval list

Representing >30,000 properties globally.

o Mandarin Oriental

o Four Seasons

o FRHI

o Mondrian

o Montage

o Peninsula

o Shangri-la

o Loews

o Kimpton

o Accor

o Scandic

o Rio

o Best Western

o La Quinta

o ESA

o Omni

o Hyatt

Page 10: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

10 RUCKUS PROPRIETARY AND CONFIDENTIAL

The Initial Opportunity…

BroadbandInternetAccess

…FOR MOST

HSIA

Product Sales

Internet Broadband Access

Monthly MSP fees

Conference Access

Event MSP fees

FTG / VOD – Content

Free to Guest or / VOD

IP Network Access

Page 11: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

11 RUCKUS PROPRIETARY AND CONFIDENTIAL

Additional Opportunities

POE from IDF

In-Room Services

Back-Office SvcsHS2.0 – Loyalty (3GO)

Location Based Svcs

Increased Guest Satisfaction

Increased Revenue

Decreased Costs

Targeted Promotion

Loyalty & Subscriber Svcs

Page 12: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

12

Diverse Products for Hospitality

RUCKUS PROPRIETARY AND CONFIDENTIAL

Hotspot 2.0 automates secure sign-on

SPOTLBS analytics, mapping, apps

High Density conference coverage

Smart Meshing where cabling not feasible

ZD and SCG-for-Hotelson-prem or in-cloud WLAN controllers

Ruckus 7055award-winning Wi-Fi Wall Switch

Page 13: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

13 RUCKUS PROPRIETARY AND CONFIDENTIAL

The Fundamental Ruckus Difference

Typical Wi-Fi compliants:

1. Unstable connectivity

2. Inconsistent performance

3. Dead spots

4. Poor throughput, low client density

2.4 GHz 1–11

Adaptive Antennas

Smart Channel Management

5 GHz 36–64 and 100–165

BEAMFLEX

CHANNELFLY

Beamflex antennas can form 100s-1000s unique combinations

Self-learning Beamflex software selects best performing combination per-packet, per-client

ChannelFly software selects best performing channel with a predictive measurement algorithm

Uniquely effective for mitigating interference in urban hotspots/hotzones

Higher throughput, ubiquitous high-quality coverage, reliable, easier to install and maintain

Page 14: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

14 RUCKUS PROPRIETARY AND CONFIDENTIAL

BeamFlex Adaptive Polarization Diversity

Device orientation accounts for up to 5x performance differential

5x

Better reception for weak and hard to “hear” devices

Better transmission to mobile devices

Dual-Polarized BeamFlex Antennas

Page 15: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

15 RUCKUS PROPRIETARY AND CONFIDENTIAL

Hotspot 2.0 Automates Network Discovery & Selection

Home Authentication (HLR, HSS, SMS)

RADIUS Proxy

HS2.0 capable

AP

HS2.0 capable device

Association and authentication

2

1USingle SSID

3

SCG

Page 16: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

16 RUCKUS PROPRIETARY AND CONFIDENTIAL

Integrating Advanced Services (HS2.0 & LBS)

Convention footfall

heat-map

Analytics

Real-time tracking, housekeeping

Property maps and directions

Guest/VIP recognition, keyless entry

Automatic check-in, room automation

Targeted promotion

Page 17: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

17 RUCKUS PROPRIETARY AND CONFIDENTIAL

Global Brand HSP Approvals

Complete Solution Guest Technical Support

Access Products (WiFi, Wired, Gateway, etc…)

Network Access (Internet Connectivity)

Hospitality Best Practices (per brand) Designing the right network with the right products

Always Dual-Band Access Points

-65GHz on both 2.4Ghz & 5GHz

Obstacles

Page 18: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

18 RUCKUS PROPRIETARY AND CONFIDENTIAL

Diverse Product Portfolio for HSP & Gaming• In-room, indoor, outdoor & Cloud solutions

Vertical Specialization Products, People, Process

Brand Approvals & Certifications

Service Enhancement • 3G/4G Offload

• Loyalty Support

• Guest Satisfaction Improvements

• Back-office efficiencies

• Stale Inventory Turnover

Partnering with Ruckus in Hospitality & Gaming

Service

Provider

Hotel

Page 19: RUCKUS WIRELESS PROPRIETARY AND CONFIDENTIAL Hospitality Primer Ted Watson Director, Global Hospitality & Gaming Solutions

19 RUCKUS PROPRIETARY AND CONFIDENTIAL

Don’t just connect your guests…Connect WITH your Guests!

THANK YOU!!!!