roles and responsibilities of edm

7/24/2019 Roles and Responsibilities of eDM

1/21

EDISTRICT MANAGERSDepartment of Information Technology,

Electronics & Communication Department

Government of Telangana


2/21

EDISTRICT MANAGER

eDistrict Managers are appointed by State Government forSuccessful implementation of Various eGovernance

initiatives (like eDistrict MMP, MeeSeva, SSDG, Webland,

SD!, ePDS, "ad#aar Permanent enrollment $enters ,

%elangana Samagra &utumba Survey and

ot#er eGovernance initiatives from central and state

government etc' in eac# Districts of t#e State

"nd also )e eDistrict Managers e*tending our support to

district administration by developing applications (like for

General +lections and !!S -. ,etc' "nd also providing

tec#nical support for most of t#e department at district

level


3/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: Daily updating status of MeeSeva %ransactions and Disposals of

applications by Department o/cials to District $ollector and 0oint

$ollector 1 "ddl Director +SD (MeeSeva'

egularly $onducting evie) Meetings )it# Department o/cial on

MeeSeva in presence of 0oint $ollector 1 "ddl Director +SD

(MeeSeva'

egularly $onducting evie) Meetings Wit# MeeSeva &iosk

"cting as Master %rainer for all Services in MeeSeva and $onducting

trainings for Department o/cials, &iosk and ot#er stake#olders

"ctivation of 2e) MeeSeva $enter3s in MeeSeva Portal using 0oint

$ollector 1 "ddl Director +SD (MeeSeva' Digital %oken

esponding to t#e complaints registered at paris#karam call center

(--44' by citi5ens on MeeSeva

In MeeSeva :


4/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: "ctivating Digital tokens of all Department o/cials

Solving %ec#nical issues of Department o/cials and &iosk in

MeeSeva

+scalating issues in MeeSeva to District "dministration

6ind out feasibility to include ne) services in MeeSeva from di7erentdepartments

$arry8out root8cause analysis for any service level failures

Monitor and report t#e number of transactions #appening in t#e

districts under various service categories

Monitor t#e service levels of t#e services being provided

egular inspection of MeeSeva $enters

9ringing a)areness on MeeSeva Services to District "dministrationand $iti5ens

In MeeSeva :


5/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: +scalate to t#e 0oint $ollector 1 "ddl Director +SD (MeeSeva' or

any o/cer designated for implementation of t#e MeeSeva by t#e

State at district level for cases for )#ic# services #ave been

delayed

9e t#e :rst point of escalations for any failure in t#e performance

of t#e service

$o8ordinate )it# S #elpdesk for resolution of any tec#nical failure

"ttending evie) Meeting conducted by %+ 1 $ Department ,

Director +SD (MeeSeva'

;t#er regular MeeSeva activities assigned by %+ 1 $

Department , Director +SD (MeeSeva' and District "dministration

time to time

In MeeSeva :


6/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: $oordinate )it# State Pro


7/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: egular revie) of all t#e services delivered under eDistrict

pro


8/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: Monitor t#e service levels of t#e services being provided

+scalate to t#e 0oint $ollector or any o/cer designated for

implementation of t#e eDistrict Pro


9/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: "ctivation of Digital %okens of %#asildars in Web@and

Solving %ec#nical issues of %a#sildars in Web@and

%raining to %#asildars, mandal computer operators and all

ot#er stake#olders, as and )#en re?uired


+nsure t#e tec#nical infrastructure is )orking as per t#e

service levels of t#e S

+scalate to t#e 0oint $ollector or any o/cer designated for

implementation of t#e eDistrict Pro


10/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS:

Monitor and report t#e number of transactions #appening in

t#e districts under various service categories

+scalating issues in Web@and to %+ 1 $ Department , Director

+SD(MeeSeva', District "dministration and 2$, %elangana

;t#er regular Web@and activities assigned by %+ 1 $

Department and District "dministration time to time

In WeLand! LRMS:


11/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: Solving %ec#nical issues of %a#sildars, evenue inspectors,

District Supply Department o/cials in ePDS Portal %raining to %#asildars, evenue inspectors, District Supply

Department o/cials, mandal computer operators and all ot#erstake#olders, as and )#en re?uired


+nsure t#e tec#nical infrastructure is )orking as per t#e servicelevels of t#e S

+scalate to t#e 0oint $ollector or any o/cer designated forimplementation of t#e ePDS by t#e State at district level forcases for )#ic# services #ave been delayed

Monitor and report t#e number of transactions #appening in t#edistricts under various service categories in ePDS

+scalating issues in ePDS to %+ 1 $ Department , Director+SD(MeeSeva', District "dministration and 2$, %elangana

;t#er regular ePDS activities assigned by %+ 1 $ Departmentand District "dministration time to time

In ePDS:


12/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: Daily updating status of "ad#aar P+$ %ransactions to District

$ollector and 0oint $ollector 1 "ddl Director +SD (MeeSeva'

egularly $onducting evie) Meetings to "ad#aar P+$ $enter

operators, in presence of 0oint $ollector 1 "ddl Director +SD

(MeeSeva'

egularly $onducting evie) Meetings to "ad#aar P+$ $enter

operators

Solving and escalating of %ec#nical issues in "ad#aar P+$

centers to Director +SD (MeeSeva'

esponding to t#e complaints registered at paris#karam call

center (--44' by citi5ens on "ad#aar P+$

In Aad"aar PEC:


13/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: $reating srd# user ids for all stake#olders

%raining to %#asildars, evenue inspectors, District Supply

Department o/cials, mandal computer operators and all ot#er

stake#olders, as and )#en re?uired

Solving %ec#nical issues of all stake#olders Monitor and report t#e "ad#aar seeding #appening in t#e

districts under various Departments

;t#er regular SD! activities assigned by %+ 1 $ Department

and District "dministration time to time

In SRD# $State Residentia%Data #&':


14/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: Gat#ering employees information for survey

andomi5ation of enumerators

%raining to %#asildars, evenue inspectors, District Supply

Department o/cials, mandal computer operators and all ot#er

stake#olders, on enumerator data entry application and !!SSurvey data entry application

Solving %ec#nical issues of all stake#olders in data entry

"pplications for 6S$ and Pensions application Veri:cation

;t#er )orks assigned by District administration on !!S -.

,6S$ and Pension application Veri:cation

In Te%an(ana Sa)a(ra *&t&)a S&rve+ $Intensive#o&se#o%d S&rve+ ,-':


15/21

ROLES AND RESPONSIBILITIES OFEDISTRICT MANAGERS: Most of t#e eDistrict Managers designed and developed

follo)ing "pplications for General +lections A4-.

andomi5ation of polling personnel3s

andomi5ation of +VM3s

Poll day "ctivities( Polling Percentage Betc '

%rends and 6inal esult display soft)are for counting day

Most of t#e eDistrict Managers Design and Developing

application re?uired by District "dministration time to time

"nd )e eDistrict Managers sync#roni5ing )it#

all ot#er eGovernance initiative by central and

state government at District @evel

In Ot"er eGovernance Wor.s assi(ned + State andDistrict Ad)inistration


16/21

DISTRICT ITE & C RESOURCE TEAM

"s day by day many eGovernance initiativesstarting in central and state government t is

necessary to #ave a district %+ 1 $ resource

team at district level to successfulimplementation and monitoring of all

eGovernance initiatives

%#is team may coordinate )it# all departments

in t#e district for successful implementation of

eGovernance in eac# department


17/21

FUTURE ACTION PLANS Willing to )ork for ePanc#ayat# Program along )it# all present

activities

Work 6or implementation of e8Governance Programmes in allGovernment Departments in Districts using nformation 1$ommunications %ec#nologies ($%' to transform +lectronicGovernance to Good Governance and for transformation of%elangana state to successful e8enabled(eGovernance' State

in ndia mplementation of Department and District Portals

Developing "ll departments and districts portals

t#roug# %+1$ Department Formulation of ICT Action Plan for Departments and Districts with

implementation.

%o )ork on up coming 2eGP Mission Mode Pro


18/21

FUTURE ACTION PLANS

Developing Websites>"pplications to all Government department to

ac#ieve t#e follo)ing goals

%o transform services of Government departments and agencies

from department8centric mode of )orking to a citi5en8centric )ay

"ll Government services s#ould be accessible to t#e common

man on #is :ngertips to ensure e/ciency, transparency and

reliability of suc# services at a7ordable costs

%o Provide services in a user8friendly, convenient, transparent

and citi5en8centric system for delivery of Government to $iti5en

(GA$', Government to 9usiness (GA9' and Government8to8

Government (GAG' services to t#e stake#olders

%o Design and Development of applications re?uired by District

administration time to time


19/21

CONCLUSION

We eDistrict Manager3s )orking very #ard for successful

implementation of various eGovernance initiatives (like

eDistrict MMP, MeeSeva, Webland, SD!, ePDS,

"ad#aar Permanent enrollment $enters and ot#er

eGovernance initiatives from central and stategovernment' as per t#e given roles and responsibilities

in all district3s of telangana state and )e eDistrict

Managers are ready to e*tend our support for successful

implementation all ot#er future eGovernance initiatives

by state and central government at District @evel


20/21

CONCLUSION

We eDistrict Managers of telangana state re?uest you toprovide us a c#ance to )ork for successful implementation

of all eGovernance initiatives from state and central

Government

We )ill assure t#at )e )ill )ork very )illingly #ard to

transform our telangana state as successful e8enabled

(eGovernance enabled' state in ndia


21/21

THANKYOU

eDistrict Managers and Conveners DeGS.

Telanaga State

roles and responsibilities of edm

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