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Roles and Responsibilities Travel company

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Page 1: Roles and Responsibilities

Roles and ResponsibilitiesTravel company

Page 2: Roles and Responsibilities

∗ the types of travel and tourism organisations∗ their roles and responsibilities

Introduction

Page 3: Roles and Responsibilities

Types of Organisation

∗ Tour operators∗ Leisure travel agents∗ Business travel agents∗ Accommodation

providers

∗ Airlines and airports∗ Regulatory bodies∗ Public sector

organisations

Page 4: Roles and Responsibilities

Tour Operators

∗ Creating tours and travel activities

∗ Offering these to customers…

∗ Through travel agencies or

∗ Directly via the Web

Page 5: Roles and Responsibilities

Travel Agents

Page 6: Roles and Responsibilities

Accommodation Providers

Page 7: Roles and Responsibilities

Airports

Page 8: Roles and Responsibilities

Airlines

Page 9: Roles and Responsibilities

Regulatory Bodies

Page 10: Roles and Responsibilities

Public Sector Organisations

Page 11: Roles and Responsibilities

Travel and tourism organisations have responsibilities to:

∗ Customers∗ Other businesses that depend on them∗ The whole industry

Roles & Responsibilities

Page 12: Roles and Responsibilities

Have expectations, such as:∗ Good service∗ Quality products and services∗ Effective complaints procedures∗ Protection from improper business practice

Customers

Page 13: Roles and Responsibilities

Whole Industry


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