roadmap 2010 a path to leadership position in global o&o stage
TRANSCRIPT
ROADMAP 2010A PATH TO LEADERSHIP POSITION IN GLOBAL
O&O STAGE
GOAL 10% BY 2010
Revenue
Employment
O&O Growth Secondary Effect• Food 30%• Housing 10%• Transportation 5%• Personal Effects 20%• Savings 15%• Taxes 10%
USD6.7 billion annual salaries and benefits
O&O Where is it now
O&O where is it nowSector 2007 Revenues
($000,000)% ch vs YA
Contact Centre 3600 53
Back Office (Non-voice bpo) 398 32
Transcription(non voice bpo) 197 24
Animation 105 8
Software 423 56
Engeering Svcs 152 124
Total Philippine O&O (export)
4875 50
O&O where is it nowSector 2007 employment
(FTEs)%ch vs YA
Contact Centre 198,000 24
Back Office (non voice BPO) 40,156 9
Transcription (non voice bpo) 16,824 44
Animation 7,000 8
Software 29,188 82
Engineering Svcs 8,000 82
TOTAL Philippine O&O (export)
299,168 27
WORLD VIEW OF RP O&O
O&O as reported in 2007• IMF, March 2007: “ The Philippines has established a
strong presence in voice based BPO sectors such as call centers, and there are also signs of growth potential in other offshore services, such as medical transcription and animation.
• ADB, March 2007: The Philippines is comparable to or even fares better than other emerging BPO providers in areas such as quality and cost of labor and certain infrastructure costs.
O&O as reported in 2007
• Nomura Securities, November 2007: “We think that the Philippines has grown into the No. 2 outsourcing base after India in call center-based BPO fields.”
• A.T. Kearny, April 2007: Philippines no. 8 in the Global Location Index. No. 4 in financial attractiveness (no. 3 among Asian countries , above India in no. 6)
• Frontier Strategy Group, September 2007: The Philippines is among seven key markets that are “above
the rest” and are the “most critical to achieving corporate growth and outperforming the competition in 2008 and beyond”.
• National Outsourcing Association (UK), October 2007: Philippines awarded Offshoring Destination for 2007.
O&O PROSPECT FOR GROWTH
• Diamond Consultants, December 2007: The Philippines ranked #3 behind India and the US in
the current location strategy of BPO Providers
• FBR Capital Markets 2008: “We believe that the Philippines has been validated as the location of choice for B-to-C contact centre work”.
O&O PROSPECT FOR GROWTH
How To Achieve Goal
• Talent
• Next Wave Cities
• Business Environment
• Team 2010
The Philippines One Stop shop for Buyers and Sellers of IT-enabled services
The Uniglobal Services Outsourcing Inc. (USO) is a corporation duly organized and existing under the laws of the Philippines whose primary objective is to bring the Philippines’ Information Technology Enabled Services (ITES) industry into the global outsourcing mainstream – and make its huge pool of BPO service providers easily accessible to outsourcing clients from around the world. http://www.uso.com.ph
WHY OUTSOURCE THROUGH
USO
USO
• Has a global network of Value Added Resellers (VARs) – marketing professionals stationed in key business centers around the world –
• Has a corps of Back Office Service Specialists (BOSSes) who match each outsourcing job with the BPO service provider that has the know-how, capability and experience needed to deliver the desired results.
SERVICES PROVIDED
Customer Care Service (Call Center)
• Specific Services:Inbound:
Customer relations/ help desk / Order taking / Customer services Website Receptionist Appointment setting Technical help desk 1-800 / 1-900 services telephone answering services
Outbound Telemarketing and sales live operator; direct marketing services integrated call management system
Global Clients in the Philippines now are American On line AOL), Accenture, Citigroup, Teletech, Convergys, eTelecare, Five9.com, Sykes, HSBC, IBM, Deutsch Bank, Dell Computers, Client Logic, Hewlett Packard (HP), Baker and Mckinsey, GE Information System (GXS), Intel, Microsoft and many more...
Medical/Legal Transcription
Service offered by local Medical Transcription:1. consultation reports;2. history and physical reports;3. clinical notes;4. operative notes;5. psychiatric notes;6. emergency notes;7. discharge summaries;8. progress notes;9. patient assessment; and10. therapeutic procedures reports.
Service offered by local Legal Transcription:1. Global Help Desk on a 24/7 basis2. Voice File Transcription3. Copy Typing4. Document Preparation, Editing and Formatting5. Creating Power Point Slides6. Spreadsheets for billing and accounting7. Production of Marketing Materials and Collaterals8. Manifestation9. Pleading
Medical/Legal Transcription Services
Major PlayersMajor medical and legal transcription companies now operating in the Philippines include CD Asia Inc., Dictation Source, eData Services, Medscribe Asia, Quisumbing Tores, Pilipinas Data Contracts Corp., SPI Technologies, SVI Corp., Total Transcription Solutions Inc. and Transkripsyo Inc., among others.
Finance and Accounting OutsourcingSpecific Services offered by Finance and Accounting Alliance of the Philippines, Inc. (FAAPI)
Accounts Payable Process Accounts Receivable Process General Accounting Reporting Tax Compliance Fixed Asset and Capital Accounting Payroll Processing Benefits and Records Administration Others
Major Clients Now in the Philippines: Captive: American Online (AOL), AIG BPSI, Chevron Texaco, HP, HSEC,
Procter and Gamble, Flour Daniel, Henkel Financial Services, Deustche Bank, Citibank Cresent Services, Manualife, Alitalia, Watson Wyatt, etc...
Third Party Providers: Accenture, American Data Exchange, SVI Corp., SPI Technologies, DAKSH eServices, The ENvironments Collaborative, Eximius BPO, BayanTrade Dotcom, etc...
Software Development Industry• Specific Services:
Philippine software development houses offer a wide range of offering, which include technology services and business consulting. Technology services covers systems analysis and design, project management, systems integration, application maintenance outsourcing, application development, package implementation, and application transformation services.
The industry has also developed domain expertise in financial applications, manufacturing operations, embedded technology, and mobile applications.
Software Development Industry
Major Clients:
Filipino knowledge workers continue to serve some of the world’s biggest multinational brands, in widely diverse fields of IT and IT-enabled services. The Philippine software industry provide services to international clients like Accenture, Microsoft, Jupiter Systems, Oracle, ADTX, Solutions, Gurango, Intel Microelectronics, NEC, Hewlett-Packard, IBM Solutions, Sun Microsystems, Headstrong, RCG-IT, and Software Ventures International, among many others.
Animation Industry
Specific Services: The services offered by the Philippine Animation Industry
include 2d and 3d animation, animation for interactive gaming (PC gaming and console game), and medical animation.
Major Clients in the Philippines:Some of the major clients now in the Philippines are : Holy Cow! Animation, Artfarm Asia, Digital Exchange, Top Draw Animation, Toei Animation, Top PEg Animation and Creative Studio, Creative Asia, Geebo Digital, Toony City, etc.
Engineering Design Industry
The list of services include civil engineering design to architectural drawings, engineering drafting to printed circuit design, wireless devices to display technology design, design for the manufacture of electronic components to digital mapping, and many more.
Major Clients Now in the Philippines:
JGC Phils., Flour Daniel, Bechtel, Tsuneishi, Kajima Corp, Pan Corp, EEI Corp, Eichealy Pacific, Inc., Hyundai Engineering, Four Wheeler, Kellog, Brown & Root, Bouygues Construction, etc...
MABUHAY !