ROYAL VOLUNTARY SERVICE 1

Retail solutions for NHS Trusts & Health BoardsDelivering a Healthier Future

ROYAL VOLUNTARY SERVICE 32 RETAIL SOLUTIONS FOR NHS TRUSTS

TO CHOOSE ROYAL VOLUNTARY SERVICE AS YOUR PARTNER

ROYAL VOLUNTARY SERVICE & YOU... WHAT WE CAN OFFER• With over 78 years’ experience in supporting the needs of

the nation, Royal Voluntary Service can offer you a unique retail opportunity

• Royal Voluntary Service fully supports and promotes the NHS drive for healthy eating choices

• Royal Voluntary Service works in partnership with NHS Trusts and Health Boards on all healthy eating requirements and reporting (HLA / HRS / CQUIN)

• Our retail operations made £40 million in 2015-16 and the money raised supports the charity’s work to help older people in the community

6 GREAT REASONS

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HEALTHY LIVING AGENDARoyal Voluntary Service will help you to inspire your staff, patients and visitors with great healthy eating options. We are dedicated to leading the way and setting the agenda for what a professional, responsible retailer should represent.

We understand the massive part we have to play as a responsible retailer, and are committed to being at the forefront of providing healthy food and drink options for everyone in the NHS.

Our Healthy Choices initiative will see us introduce exciting new menus plus healthy, nutritious snacking options at great prices across all of our hospital locations.

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FINANCIAL FLEXIBILITYRoyal Voluntary Service takes pride in working with NHS Trusts and Health Boards throughout Great Britain. We offer a range of financial options, from gifting to guaranteed rental, designed to be flexible to the needs of each NHS Trust and Health Board.

We are proud to create fantastic retail environments in partnership with you to fulfil the needs of every employee, patient and visitor.

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Watch this video to find out what the COO of Bournemouth Trust thinks of their working relationship with Royal Voluntary Service?

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Royal Voluntary Service can provide you with a welcoming, high-quality café environment aimed at being ‘more than just a hot drink counter.’ Tea & Co will represent what Royal Voluntary Service is all about: Tea & Company, Tea & Compassion, Tea & Comfort. It will be a step-change in the way we offer our café services.

Courtesy of our partnership with Coffee Republic, we now offer a premium brand of hot drink, helping us enhance our ability to provide the quality products your customers expect.

OUR RETAIL SOLUTIONSRoyal Voluntary Service is redefining retailing solutions for NHS Trusts and Health Boards. We understand the needs of the modern Trust and Health Board, and have the options available to create a professional and successful retail environment that is progressive and in tune with the modern customer.

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Tea & Co cafés will take pride in offering a high number of healthy options and ranges alongside freshly baked and prepared meals. This will mean less additives, less preservatives and a much better taste! Our ranges will have a minimum of 70% of products that are low sugar, low fat and low salt, which will help you to meet the emerging Government regulations that are coming into effect.

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Royal Voluntary Service will still offer our convenience shop experience, providing customers with the perfect location to buy everything they need on their way home. We will stock a balanced range of bread, groceries, magazines, confectionery and soft drinks; allowing your staff, patients and visitors to treat themselves to something a little more comforting if they fancy it.

R E V I T A L I S ET H E H E A LT H I E R C H O I C E

Royal Voluntary Service will be the market-leading hospital retailer providing the first healthier, dietary-specific shop - selling nothing but health positive products. Our super healthy shops will fulfil an important gap in the health food market, offering the finest range of gluten-free products, alongside freshly made juices, 100% healthier snacks and great lunch offers.

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With over 400 shops, cafés and trolleys in more than 200 NHS locations throughout Great Britain, Royal Voluntary Service has been at the heart of providing refreshments to the NHS for decades.

Our dedicated retail team is made up of retail experts and professionals with years of knowledge who understand the importance of driving revenue while maintaining exceptional retailing standards. They ensure we deliver great customer service to every NHS location, while supporting our dedicated collective of volunteers as we aim to ‘refresh the nation.’

Our trolley services put us in a unique position within NHS locations. They enable us to meet the needs of your patients, while ensuring we can use our years of experience to provide the compassion and understanding we are renown for.

4 OUREXPERIENCE

We manage over 400 services in more than 200 NHS locations

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VOLUNTEER NETWORKRoyal Voluntary Service retail has over 13,000 volunteers and employees who give their time to benefit their hospital and local community. Our volunteers will help to put your hospital at the heart of the local community; adding care, commitment and dedication as they fulfil their role.

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CHARITABLE GOALSOur retail outlets fund the charity’s wider work supporting vulnerable older people in hospital, at home and in the community. Funds raised in our retail sites are often invested in developing local services for the benefit of local patients, such as our home from hospital service that provides support for patients who are due to leave hospital. Royal Voluntary Service offers a tailored range of practical support, companionship, volunteering opportunities and activities. Our aim is to enrich the lives of older people, helping them to feel better connected and allowing them to have a more fulfilling life.

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Royal Voluntary Service has been serving communities for over 78 years. With over 30,000 volunteers, it is our aim to enrich the lives of older people throughout Great Britain.

Want to find out more?About us: royalvoluntaryservice.org.uk/about-us

About our heritage: royalvoluntaryservice.org.uk /about-us/our-history/archive-and-heritage-collection

About our working relationship with an NHS Trust: youtu.be/2N70aUcC5BI

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Royal Voluntary Service is a company limited by guarantee registered in England and Wales with company number 2520413.

Registered office Beck Court, Cardiff Gate Business Park, Cardiff, CF23 8RP. Registered charity 1015988 (England and Wales) & SC038924 (Scotland).RVS_CS714_0117