redefining collaboration a university as an application service provider for partner schools cheryl...

Redefining Redefining Collaboration Collaboration

A University as an Application Service Provider For Partner Schools

Cheryl Thompson - CIO Medaille College

Kate Wilson System Administrator

Drexel University

Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved

Drexel UniversityDrexel University

Private institution founded in 1891 First microcomputer requirement in

nation Major wired upgrade from ’98 – ‘00 Wireless Initiative started in late 1997 Provide Internet2 Connectivity to other

Institutions via KXP2 Provide IT services (ASP) for MCP

Hahnemann University & other Colleges – DUCOM M&A 7/02


Application Service Application Service ProvidersProviders ASP’s are simply companies that

provide access to applications over the Internet

Leverages IT Resources and Provides Partnering Institutions Benefits

Leverages and Aggregates IT Resources to Provide Vendor Benefits


Comprehensive Research Universities

Other 4 year Collegesand Universities

Community Colleges and 2 year institutions

Total

93 62

968 440Trade Schools

1,563 1,972

504 1,470

Number of U.S. Institutions of Higher Education By Segment

Public Private

HE Environment Limits Vendor and Institutional Solutions


Institutional ChoicesInstitutional Choices

Self Develop Best of Breed Single Vendor Outsource staffing of in-house facilities Consortium Managed Service Provider/Co Location Application Service Provider (ASP)


New Model – A Technology New Model – A Technology Flagship University Based Flagship University Based ASP ASP Provides a Solution to Challenges faced

by Colleges in the “Middle” Also Provides a Vertical Channel for

Vendor Application Product and other Sales

Based on off-site “Service Provision”- Access, Not on-site software and hardware - Assets

Subscriptions, Not site licenses Leverages Staff and Skills Strategic Collaboration, Choice –

Federation


Why Drexel as a Provider?Why Drexel as a Provider?

Trusted Technology Provider in HE Market Higher Education “Full Service” ASP today First to Market – Regional Flagship Focus Six Years of Proven Success Other Schools Participating–Concept Works Leadership and Skills Entrepreneurial Environment Infrastructure in Place Vendor Relationships


Medaille Chooses Drexel as Medaille Chooses Drexel as their ASPtheir ASP President Bascuas learns of Cabrini

success with Drexel as their ASP Contracts with Drexel to provide

installation, training, support and change management for all major administrative systems, email, and course management systems.


Totally Replaced ERP Totally Replaced ERP SystemSystem Transition to SCT Banner

administrative applications Data migration done by Drexel Training done by Drexel


CommunicationCommunication


IT Support PlusIT Support Plus

“Econometric research suggests that while IT investments are often associated with higher productivity, complementary organizational changes are at least as important.” (Brynjolfsson and Hitt, 1996)


Episodic Opportunity for Episodic Opportunity for ChangeChange

Web for Students Cultural Changes End users’ reporting vastly improved Business Process changes – Best

Practices Increased Accountability Cost Avoidance (Avoiding Bad Decisions) Improved Competitiveness


Progress to Date at Progress to Date at MedailleMedaille IT leadership and staffing in place Help desk in place

Implemented ticketing system Email and web mail in place

Virus protection standardized and controlled

100 MB mail per mail box Student email moved to Drexel


Services ImprovedServices Improved

Course development in WebCT in place ― 40 courses developed in six months

Connection to internet quadrupled Web site hosting Server elimination begun


Medaille IT – Best Practices Medaille IT – Best Practices addedadded IT policies, procedures, documentation

and standards dramatically improved Official Email policy in placeAcceptable Use policy in placeStudent Payment agreement electronic

New Accounts management system


Infrastructure ImprovedInfrastructure Improved

Assessed and tuned network and servers

Greatly improved email performance Extensive WebCT course development Norton Anti Virus software for all PCs


Drexel’s Vendor Drexel’s Vendor RelationshipsRelationships Applications via Drexel Vendor

Relationships SCT Banner Administrative Systems

Finance, HR, Student Information, PortalSCT Web products for faculty, staff and students

Hyperion - Brio Query report generationWebCT Course Management SystemOracle DatabaseSAP business applications for educational

useMicrosoft and Sun OS, directory, email, etc.


Provider BenefitsProvider Benefits

Lower University IT costs as a % of Budget

Provide more Robust IT Environment Provide an Additional Income Stream

Reinvestment, Not Profit Facilitate Management Scenarios

CollaborationConsolidation


Services and Applications Services and Applications Drexel CoM Cabrini Neumn MedailleRosemt SSHE

ServicesIT Leadership/Strategy

Desktop support Server support Help Desk Training Networking Internet2 gateway ApplicationsEmail Online Courses Storage Library Finance Human Resources Student Info. System Alumni Portal

Academic Software (SAP) 15 schools of business across the United States


Low Hanging FruitLow Hanging FruitQuick Hit ApplicationsQuick Hit Applications Portal Applications Email Web Hosting Course Management Academic Computing Storage Affinity Relationships


More DifficultMore Difficult

Administrative SystemsStudent InformationFinancePurchasingHuman Resources and Payroll Institutional Advancement

Library Administration Clinical Practices


Can Virtual LearningCan Virtual Learningbe Far Behind?be Far Behind? Thousands of online courses added

to global repository daily Focus to date has been on new

markets and non traditional students

Hybrid environment becoming norm

Quest for Higher Quality, Cost Avoidance


Schools are LeveragingSchools are LeveragingDrexel assetsDrexel assets IT staffing Operational staffing Software and Business Applications Hardware and Network Via:

Specialists Internal consultants/ShadowingASP Services External relationships

Lowering IT costs


Virtual AdministrationVirtual Administrationis Just a “Click” Awayis Just a “Click” Away Leverage the ASP model for other

outsourced digital services FinanceHuman ResourcesFacilitiesStudents Institutional AdvancementAlumni


How will HE institutions How will HE institutions handle the move from assets handle the move from assets to access?to access? Strategic Advantage or Disadvantage Provider, Consumer or Both Impact on Structure and Governance

Administration, academic course delivery, faculty

Student populationsDigital/Information Divide narrowed or

widened Impact on Revenue and Expenditures

Facilities, technology, cost avoidance opportunities


What’s Next for InstitutionsWhat’s Next for Institutionsin the Middle?in the Middle? Don’t stop with IT services Resource limitations impact other services Recognize limits on internal business

process growth and development Business process inadequacies are routine Compensation, skills and support a

problem Virtual administration the next wave

followed by virtual (collaborative) learning

redefining collaboration a university as an application service provider for partner schools cheryl...

Documents

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