reconnecting with your customers · say direct mail can help keep a brand at the top of their mind...

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RECONNECTING WITH YOUR CUSTOMERS POST COVID-19 JULY 2020

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Page 1: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

R E C O N N E C T I N G W I T H Y O U R C U S T O M E R SP O S T C O V I D - 1 9

J U L Y 2 0 2 0

Page 2: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Being heard is getting harder.

Which channel will re-engage your customers post COVID-19 the most?

2

Page 3: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Right now, there is a unique opportunity

in direct mail.Surprised?

3

Page 4: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

The world has changed.So has marketing.

4

We won’t be going back to the way things were any time soon

an estimated 55% of people are now working from home – more than ever before

home is now where we spend most of our time

mail will now get more attention

physical items are a welcome break from an over-saturated digital life

!

Page 5: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Why is direct mail so significant for consumers?

5

connect with a brand after

receiving direct mail

say they see brands in a more positive

light when the content matches

their interests

say they go on to look the brand

up online

say that direct mail is believable

say direct mail can help keep a brand at the top

of their mind

say mail gives a better impression

of a brand(55% in 2013)

say it makes them feel more valued

(57% in 2013)

86%

58% 92% 87%

60% 70%

70%

Page 6: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Why mail feels more personal.

6

It arrives, personally addressed, to the household

It has to be opened to be read, and gets the person’s full attention because of it

It allows readers to act in their own time

Sometimes it’s seen by other members of the house

It’s a physical reminder of a brand, not just pixels on a screen

of mail is opened is ‘active in the home’ after

28 days

91% 49%

Page 7: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Send more for less

10%

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Royal Mail is supporting organisations through the current coronavirus pandemic with a range of incentives

You can now engage with your customers for less using direct mail with a 10% discount as standard

discount on postage

Page 8: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Send more for less

Book a door drop campaign and get a second for half price

You can use your 50% discount to follow up, or to grow your business in a new area

50%off your next

door drop

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Page 9: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Print and fulfilment: option 1

As little as per mailer

Includes: • A4 double-sided leaflet • Envelope • Overprint • All fulfilment charges

Based on a print run of 50,000 does not include postage cost

9.9p

9

Case

stu

dy

Page 10: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Includes: • A5 6 page roll-fold

double-sided leaflet• Envelope• Overprint• All fulfilment charges

Based on a print run of 50,000 does not include postage cost

As little as per mailer11.5p

10

Case

stu

dy

Print and fulfilment: option 2

Page 11: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Includes: • A6 14 page concertina-fold double-sided leaflet • Envelope • Overprint • All fulfilment charges

Based on a print run of 50,000 does not include postage cost

As little as per mailer16.5p

Case

stu

dy

11

Print and fulfilment: option 3

Page 12: RECONNECTING WITH YOUR CUSTOMERS · say direct mail can help keep a brand at the top of their mind say mail gives a better impression of a brand (55% in 2013) say it makes them feel

Are you ready to reconnect? Then start with us

[email protected] or connect with your Adare Account Manager