RECEIPTED COUNTY MAIL ON-LINE TRACKING

Mail Services Section

Updated 12/2015

Table of Contents

Log in Screen .............................................................................................................. 1-2

Create Label Screen .................................................................................................... 3-5

Verification Screen ..................................................................................................... 6-8

Print Screen .............................................................................................................. 9-11

Label Look Up Screen ............................................................................................. 12-14

Packages Screen ..................................................................................................... 15-17

Sign Out ........................................................................................................................ 18

1 | P a g e

LOG IN SCREEN

1. To access the Mail Tracking System for inter-office mails delivered by Internal Services

Department, type in the link http://mailtrak.co.la.ca.us./dems/ using your web browser.

2. For customers with existing User IDs and passwords, type in the User ID and Password

then click the login button to log in. For new customers without an assigned User ID and

password, please contact ISD at (323) 267-3988 to set up your access. (Do not create

your own ID or password online since this access is granted only by system administrator

at the ISD headquarter.)

Figure 1: Log in screen

2 | P a g e

LOG IN SCREEN

3. The Home screen displays Home, Create Label, Packages and Sign Out tabs.

Figure 1a: Home Screen

NOTE: Users may not edit their profiles or change their passwords online since all the

administrative functions are centrally administered by authorized employees at the ISD

headquarter. Attempts made by users may create system errors and disable the system

access.

3 | P a g e

CREATE LABEL SCREEN

1. Click the Create Label tab (circled in red) to create a new label for a package.

Figure 2: Create Label Screen

All data fields must be selected and populated as required; otherwise, an error message will

appear as “* Required”.

Date: This field is automatically populated with the current date.

To: Select the department name where the package is being delivered and the

delivery address on the other drop down box to the right.

Attention: Type in name of person who will receive the package.

Remarks: Type additional Comments for the package. Please try to limit your comments

since the label only prints 2 lines due to space limitation (100 characters max).

4 | P a g e

CREATE LABEL SCREEN

From: Select the department name where the package is initiated and the pick-

up address on the drop down box to the right.

Sender Name: Type in name of person who sends the package.

Mail Type: Select whether it’s a Small Envelope, Large Envelope, Box, Package,

Locked Pouch, Unlocked Pouch, or Other.

Figure 2a: Create Label Screen with Errors Found

5 | P a g e

CREATE LABEL SCREEN

2. Click The Submit button to initiate a new label.

Figure 2b: Complete Create Label Screen

6 | P a g e

VERIFICATION SCREEN

1. The Verification Screen displays how the label will be printed out. Please verify the

information entered to ensure accurate delivery and tracking of the package.

2. Click the Edit button to make corrections if needed.

Figure 3: Verification Screen

7 | P a g e

VERIFICATION SCREEN

3. Replace the incorrect information with the correct one and click the Submit button to re-

initiate the label.

Figure 3a: Edit Screen for Corrections

8 | P a g e

VERIFICATION SCREEN

4. The verification Screen displays new changes.

Figure 3b: Correction Completed

9 | P a g e

PRINT SCREEN

1. Click the Print button to preview the label.

Figure 4: Print from Verification Screen

10 | P a g e

PRINT SCREEN

2. The screen print displays exactly how it will be printed on the letter size paper. Three labels

will be printed, one for the package, one for the sender, and one for the ISD driver.

Figure 4a: Print Preview

11 | P a g e

PRINT SCREEN

3. Click the Print button to send Label to printer.

4. Cut the labels off and attach one to the package, one for the sender, and other one for

the ISD driver.

5. Click the Close button to close the print preview screen.

12 | P a g e

LABEL LOOK UP SCREEN

1. Click the Look Up button to preview the Label Look Up screen.

Figure 5: Print Preview

13 | P a g e

LABEL LOOK UP SCREEN

2. Click the Date Period drop down box and select Today, Last 7, Last 30, or Range to

display the information based on the day range selected.

Figure 5a: Label Look Up Screen

Figure 5b: Last 30 Look up Screen

NOTE: Users may sort by Receipt #, Attention, Deliver to, Department, Sender Name, Sent

By, Date, Time, and Type by clicking on the desired column heading.

14 | P a g e

LABEL LOOK UP SCREEN

3. Click the Go Back button to go back to the Create Labe Screen.

Figure 5c: Range Look Up Screen

Figure 5d: Create Label Screen

15 | P a g e

PACKAGES SCREEN

1. Click the Packages tab to search for a package.

Figure 6: Home Screen

16 | P a g e

PACKAGES SCREEN

2. This screen allows you to search for a package when you don’t know the tracking number

or when you want to tract the status of one or more inbound or outbound packages by

tracking number, package group, or date period. It is also useful for accessing a shipment’s

Package Details screen, where you can view the date and time of the pick-up and the

delivery of any particular package. (Figure 6c)

Figure 6a: Packages Screen

Figure 6b: Packages Last 30 Day Screen

17 | P a g e

PACKAGES SCREEN

Figure 6c: Package Details Screen

18 | P a g e

SIGN OUT

Users are able to sign out of the system any time at any screen by clicking on the Sign Out

button.