real-time marketing
TRANSCRIPT
Real-time Marketing
PR NewsLilia Glazova, Managing Director
Real-Time Marketing
Real-time marketing (RTM) is the use of popular news stories, events, trends to get a key message across to the target audience as opposed to costly paid/owned media. Essentially, it is a way to communicate a message, idea, etc. by taking advantage of and exploiting certain occasions such as things trending on social networks, memes, online and offline events as well as crises.
Real-time marketing/PR became a separate area of expertise as a result of spreading online communications including, in the first place, via social media where the distance between a brand and the audiences is the shortest.
RTM. Communication research PR agency Comunica commissioned PR News to conduct a study to find out how effective real-time communication techniques are and what place they occupy in PR and marketing, expecting it to help advance the industry and identify the most effective social media promotion tools. The goal of the study was to prove the effectiveness of real-time PR and marketing and make a case, both with quantitative and qualitative evidence, for them as a promising approach to digital communications. The study was highly commended by Comunica, which commissioned it, and as a result, the company supported promotion of real-time PR and marketing to the professional PR and marketing community.
PR News won a 2016 Gold Quil Awards for this research.
METHODOLOGY
Engagement was used as the main criterion for assessing effectiveness of real-time marketing (RTM) and was calculated as the sum of user responses (comments, reposts, likes, favorites (on Twitter) per post per page using the following formula: Engagement rate = (N of comments + N of reposts + N of likes) / N of posts
The use of RTM was deemed effective or ineffective based on comparison of engagement with RTM posts (# of responses) versus other types of posts per page per month.
5 MEMES REFERENCED ON 4 SOCIAL NETWORKING SITES – FACEBOOK, VKONTAKTE, TWITTER AND INSTAGRAM – WERE ANALYZED:
01 04#THEDRESS (#DRESSGATE) MAY THE 4TH, STAR WARS
DAY
02 05
MARCH 2015 SOLAR ECLIPSE
APRIL FOOLS’ DAY – JOKES AND PRANKS ON BRAND PAGES
03
"GAME OF THRONES" – USE OF THE POPULAR SERIES’ THEMES AND CHARACTERS
PRACTICE
* difference (%) in engagement per post between RTM posts and other posts.
Engagement is defined as the sum of actions (comments, reposts, likes, favorites (on Twitter)) performed by a user in response to a post.
AVERAGE RATEMAY THE 4TH
SOLAR ECLIPSE
"GAME OF THRONES"
APRIL FOOLS' DAY
TheDress
+590%+155%+184%+533%+663%
+1 417%
RTM EFFECTIVENESS*
+86 %
+750 %+690 %
CommentsLikes/favoritesReposts
RTM EFFECTIVENESSTYPES OF RESPONSE
"GAME OF THRONES"
APRIL FOOLS' DAYAVERAGE RATE
THEDRESS
SOLAR ECLIPSE
APRIL FOOLS' DAYAVERAGE RATE
SOLAR ECLIPSE
"GAME OF THRONES"
AVERAGE RATE
APRIL FOOLS' DAY
SOLAR ECLIPSE
"GAME OF THRONES"
THEDRESS
RTM EFFECTIVENESSLIKES/FAVORITES
RTM EFFECTIVENESSREPOSTS
RTM EFFECTIVENESSCOMMENTS
THEDRESS
225%
81%
79%
- 43 %
86%
1 790%
786%
458%
167%
750%
1 226%
672%
597%
290%
690%
RTM EFFECTIVENESSCOMMENTS, REPOSTS, LIKES/FAVORITES
WWF_AUSTRALIA +3729%
IRN-BRU +1330%
CITROEN +1800%
#maythe4thTOP 3 RTM POSTS BY EFFECTIVENESS
BBC RADIO 4 +824%
PLAYSTATION UK +244%
BURGER KING FRANCE +346%
#eclipse2015TOP 3 RTM POSTS BY EFFECTIVENESS
XBOX ENTERTAIN +4 056%
WARCRAFT +281%
STOLICHNAYA VODKA +2 910%
#gameofthronesTOP 3 RTM POSTS BY EFFECTIVENESS
TIDE +9 426%
HYUNDAI +7 172%
ADOBE +9 385%
#TheDressTOP 3 RTM POSTS BY EFFECTIVENESS
LOUBOUTINSJanuary 13 “Exhibit” music video
by Leningrad,Youtube
Widely discussed on social media;Real Time PR
Van Gogh Aliveart exhibit,Moscow, Novosibirsk, Minsk (Belarus)Facebook, VK, Instagram
Real Time PR effectiveness/ineffectiveness is measured based on the ratio of
user engagement to the number of Real Time PR
posts and regular posts per account
Goal:
Real Time PR measurement:Louboutins to promote Van Gogh Alive
Engagement index (user engagement on official Van Gogh Live accounts) is used as the main criterion for the evaluation of the effectiveness of Real Time PR
Engagement index =
Ван Гог. 2.0. Ожившие полотнаVan Gogh
Van Gogh_125 Years
METHODOLOGY: LOUBOUTINS
Real-Time PR EFFECTIVENESSLOUBOUTINS COVERAGE ON SOCIAL MEDIA
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CAMPAIGN LAUNCHES
VIDEO RELEASED
Real-Time PR EFFECTIVENESSLOUBOUTINS
* Average RT PR effectiveness
Real Time PR Effectiveness
*
Average*+141%
+359%+123%+259%
Average*+26%
+221%+18%+80%
TOTAL+52%
+251%
+43%
+170%
Average* -11%
+173%-12%
Real-Time PR EFFECTIVENESS USER ENGAGEMENT ON ART EXHIBIT ACCOUNTS
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Facebook Vkontakte Instagram
CAMPAIGN PERIOD
SummaryREAL TIME PR PRINCIPLES
Timeor is it worth the rush?
Relevance of a topic to a brand’s valuesor is it worth the risk?
Adaptation of content to audiences on a specific social network
Taking advantage of popular themes, memes, etc. and news stories Wider reach, bigger audience
Higher engagement Improved effectiveness of marketing tools (special offers, discounts, etc.)
SummaryREAL TIME PR ADVANTAGES