rail industry course guide - metro trains...rail industry course guide 2014 – 2015 version 4 2...

Enhancing your people capability through tailored learning and development solutions

Rail IndustryCourse Guide2014 – 2015Version 4

2

METRO TRAINING ACADEMY

Building and maintaining top class skills and capability is a top priority for the global railway industry.

And this is the very reason for the establishment of the Metro Academy.

PRESTIGE

With access to unrivalled knowledge of Melbourne’s metropolitan railway and backed by Hong Kong’s MTR which is arguably the best engineered railway in the world, the Metro Academy offers Australia’s railway workers and contractors access to superior training opportunities.

VARIED CURRICULUM

Training courses have been designed for contractors and rail workers to achieve the skill levels needed to unlock the commercial opportunities currently being presented on railways in Australia and abroad.

RELEVANCE

Each training program is created to include a combination of theoretical, interactive and hands-on learning which ensures comprehensive skills and knowledge.

RAIL EXPERTISE

All Metro Academy trainers have technical and facilitation expertise to ensure you get the most from your training experience.

LOCATION

With training facilities conveniently located at Flinders Street Station and E-Gate in West Melbourne, participants have ready access to the Metro’s railway network and essential plant and equipment, which allows for real-time practical experience.

To accommodate the rigours of project schedules and varied shift patterns, training can be delivered at times and locations to suit you in either a classroom or e-learning environment.

As a Registered Training Organisation delivering both nationally recognised units of competence and purpose built non-accredited training programs, the Metro Academy is well positioned to provide the industry with fit for purpose training solutions.

Your Metro Academy experience can start today. Call us and discover a new level of excellence in training.

Nicole Sullivan Learning & Development Manager

3

Metro Academy can fulfill all your organisational development needs, through the provision of an extensive suite of learning and development services:

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Enhancing your people capability through tailored learning and development solutions

The information provided in this document (including unit codes & titles for Nationally Recognised units of competence) are current at time of printing. Up to date information can be found on the Metro Academy website at www.metrotrains.com.au/academy

Terms and Conditions may be found at the back of this brochure.

RAIL INDUSTRY WORKER CARD

The Rail Industry Worker program is owned and endorsed by the Australasian Railway Association (ARA) on behalf of its members to provide a single national competency management system for those working in rail.

As of 01 July 2013 all contractors identified in Metro’s competency matrices, located on the Metro Academy website (www.metrotrains.com.au/academy) who intend carrying out rail safety work for Metro, or on behalf of Metro’s contractors, need to possess a RIW Card.

A valid Rail Industry Worker Card is now a required prerequisite for all Metro Academy Rail Infrastructure courses.

If you have any questions relating to this information, please email [email protected]

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CONTENTS

RAIL SAFETY 6

Train Track Safety Awareness 7

Lookout 8

Handsignaller 9

Track Force Protection Coordinator – Level 3.1 10

Track Force Protection Coordinator – Level 3.2 & 3.3 11

Track Vehicle Operator 1 12

RAIL INFRASTRUCTURE FUNDAMENTALS 13

Manual Handling 14

Maintain and Use Hand Tools 15

Follow OHS Procedures 16

Basic Workplace Communication 17

Apply Fatigue Management Strategies 18

Apply Environmental Procedures to Rail Infrastructure 19

Apply Awareness of Safeworking Rules and Regulations 20

WORK PLACE SAFETY 21

Drug & Alcohol Assessor Training 22

Safety Leadership 23

Safe Work Method Statement (SWMS) 24

Occupational Health & Safety for Managers and Supervisors (3 Day) 25

MANAGEMENT / BUSINESS 26

Leadership and Workplace Relationships 27

5

Project Management Fundamentals 28

Presentation Skills 29

Facilitating Change 30

Finance for Non-Finance Managers 31

Self Management 32

The Power of Teams 33

Specification Writing 34

Instinctive Leadership 35

E-LEARNING 36

Bullying and Harassment for Employees – Online 37

Bullying and Harassment for Managers and Supervisors – Online 38

Equal Employment Opportunity for Employees – Online 39

Equal Employment Opportunity for Managers and Supervisors – Online 40

TERMS AND CONDITIONS 41

Terms and Conditions 42

6RAIL SAFETY

RAIL SAFETY

7RAIL SAFETY

TRAIN TRACK SAFETY AWARENESS

This course is the minimum requirement for employees who work within the rail corridor. Tickets have a life of 2 years, or the individual’s medical, whichever is the lesser.

The session includes a practical component, which allows participants to visit the rail network.

The Metro Safety & Environmental Induction is also included.

This course is aligned to the following nationally accredited unit of competency:

■ TLIF2080C Safely access the rail corridor.

Students who successfully complete all requirements of this course will be awarded a Statement of Attainment for the unit listed above.

DURATION

1 day

Courses are scheduled daily and are delivered

at Flinders Street Station and E Gate.

Metro Academy can also provide TTSA training on site

for large groups.

PREREQUISITES

Category 3 Medical

Participants must have current employment with an organisation

that is authorised to interface with the Metro Trains rail network.

COST

$200 per person

Minimum 8 persons for a group booking (a discount may be

available for high volume bookings).

INFORMATION / BOOKINGS

P: 9619 5748

E: [email protected]

8RAIL SAFETY

LOOKOUT

This course will provide information on how to fulfil the role of a Lookout.

This course is aligned to the following nationally accredited units of competency:

■ TLIF2081B Perform lookout duties

■ TLIF2080C Safely access the rail corridor.

Students who successfully complete all requirements of this course will be awarded a Statement of Attainment for the units listed above.

AUDIENCE

This course must be undertaken by anyone performing the duties

of a Lookout.

DURATION

1 day

PREREQUISITES

TTSA & Category 2 Medical



COST

$250 per person


P: 9619 5748


9RAIL SAFETY

HANDSIGNALLER

AUDIENCE

This course must be undertaken by anyone performing the duties

of a Handsignaller and Lookout.

DURATION

2 days

PREREQUISITES


Participants must have current employment with an organisation that

is authorised to interface with the Metro Trains rail network.

COST

$450 per person


P: 9619 5748


This course will provide information on how to fulfil the role of a Handsignaller and Lookout. This course will also provide the necessary prerequisite knowledge for individuals wishing to progress further and become a Track Force Protection Coordinator.


■ TLIF2080C Safely access the rail corridor


■ TLIF2082B Perform handsignaller duties.


10

RAIL SAFETY

TRACK FORCE PROTECTION COORDINATOR LEVEL 3.1

AUDIENCE

This course must be undertaken by a Track Force Protection

Coordinator taking out Lookout Protection.

DURATION

2 days

PREREQUISITES

Lookout & Category 1 Medical



COST

$460 per person


P: 9619 5748


This course will provide information on how to implement lookout protection; including how to conduct a rail safety worksite hazard assessment, plan, document and apply lookout protection and receive an 'Obstructive' or 'Non Obstructive' Permit to Foul the Line.


■ TLIF2080C Safely access the rail corrridor


■ TLIF3083B Conduct track protection assessment

■ TLIW2001A Operate under track protection rules.


11RAIL SAFETY

■ TLIF3083B Conduct track protection assessment

■ TLIL3083A Implement a track work authority and manage rail traffic through worksites

■ TLIL3084A Implement a local possession authority

■ TLIL4069A Plan and coordinate protection for multiple worksites within limits of a work on track authority.


AUDIENCE

This course must be undertaken by Track Force Protection

Coordinators taking out Track Force Protection and Absolute

Occupations. Although the theory is common to both roles,

the in-field assessment component is different.

DURATION

6 days

PREREQUISITES

Handsignaller, Track Force Protection Coordinator – Level 3.1

& Category 1 Medical



COST

$1200 per person


P: 9619 5748


TRACK FORCE PROTECTION COORDINATORLEVEL 3.2 AND LEVEL 3.3

This course must be undertaken by a Track Force Protection Coordinator taking out Track Force Protection and Absolute Occupations. Although the theory is common to both roles, the in-field assessment component is different.

TFPC 3.2 will provide information on implementing all available options for worksite protection. In addition, candidates will be required to demonstrate their knowledge in being the recipient of an 'Obstructive / Non-Obstructive' Permit to Foul the Line, as the case may require.

TFPC 3.3 will provide information on implementing all available options for worksite protection. Candidates will be required to demonstrate their knowledge in being the recipient of an 'Obstructive /Non-Obstructive' Permit to Foul the Line, as the case may require. In addition, candidates will also be required to demonstrate a thorough understanding of the management and maintenance of the 'Master Permit to Foul the Line'.


■ TLIF2080C Safely access the rail corridor


■ TLIF2082B Perform handsignaller duties

■ TLIW2001A Operate under track protection rules

■ TLIW2037B Clip and secure points

■ TLIC2081A Pilot rail traffic within work on track authority limits

■ TLIL3065B Implement a track occupancy authority

12RAIL SAFETY

TRACK VEHICLE OPERATOR 1

AUDIENCE

This course must be undertaken by any individual required to

operate a Road / Rail Vehicle or Track Machine within a ‘restricted’

environment, i.e. within a worksite protected by a method of

safeworking.

DURATION

1 day

PREREQUISITES


COST

$253 per person


P: 9619 5748


This course will instruct the Track Vehicle Operator in how to safely operate a Track Vehicle or Track Machine fitted rail guidance wheels within a worksite under protection. The course will also provide the operator with the knowledge in how to care for and maintain the Track Vehicle, implement the procedures required to remove a disabled vehicle from the running line, conduct a Hazard Analysis to determine the safe operation of the Track Vehicle, identify basic fixed signals and provide vehicle security. Additional specific vehicle operator’s courses may be required for specific vehicles.

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Metro Academy can tailor the content and delivery of the Rail Infrastructure Fundamentals package to suit your staff’s needs. Each unit can be delivered separately as detailed in the following pages or units can be combined to form separate packages depending on your requirements and offer a cost effective solution.

RAIL INFRASTRUCTURE FUNDAMENTALS

14RAIL INFRASTRUCTURE FUNDAMENTALS

MANUAL HANDLING

This course is part of the Rail Infrastructure Fundamentals package and provides participants with principles of safe manual handling techniques. The session incorporates the fundamentals of manual handling through facilitated discussion, scenario based examples and practical demonstration interactivity.


■ TLID1001A Shift materials safely using manual handling equipment.

Students who successfully complete all requirements of this course will be awarded a Statement of Attainment for the unit listed above, by arrangement with an external Registered Training Organisation.

AUDIENCE

Staff whose roles expose them to manual handling tasks

DURATION

1 day

PREREQUISITES

Nil

COST

$300 per person


P: 9619 5748


Contact Tony Laycock on 0429 376 722 to discuss delivery options.


MAINTAIN AND USE HAND TOOLS

This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge and skills to use and maintain hand tools in a rail environment.


■ TLIB1028B Maintain and use hand tools.


AUDIENCE

Staff whose roles expose them using hand tools

DURATION

1 day

PREREQUISITES

Nil

COST

$300 per person


P: 9619 5748




FOLLOW OHS PROCEDURES

AUDIENCE

All staff

DURATION

1 day

PREREQUISITES

Nil

COST

$300 per person


P: 9619 5748



This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge to be able to follow Occupational Health and Safety procedures in the workplace.


■ TLIF1001A Follow OHS procedures.



BASIC WORKPLACE COMMUNICATION

This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge and skills to participate in basic communication in the workplace.


■ TLIE1003A Participate in basic workplace communications.


AUDIENCE

All staff

DURATION

1 day

PREREQUISITES

Nil

COST

$300 per person


P: 9619 5748




APPLY FATIGUE MANAGEMENT STRATEGIES

AUDIENCE

All staff

DURATION

1 day

PREREQUISITES

Nil

COST

$300 per person


P: 9619 5748



This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge and skills to recognise fatigue and apply some basic fatigue management strategies.


■ TLIF2010A Apply fatigue management strategies.



APPLY ENVIRONMENTAL PROCEDURES TO RAIL INFRASTRUCTURE

This course is part of the Rail Infrastructure Fundamentals package and provides participants with the knowledge and skills to apply environmental procedures to rail infrastructure.


■ TLIU2008A Apply environmental procedures to rail infrastructure.


AUDIENCE

All staff

DURATION

1 day

PREREQUISITES

Nil

COST

$300 per person


P: 9619 5748




APPLY AWARENESS OF SAFEWORKING RULES AND REGULATIONS

AUDIENCE

All staff

DURATION

1 day

PREREQUISITES

Nil

COST

$300 per person


P: 9619 5748



This course is part of the Rail Infrastructure Fundamentals package and provides participants with the knowledge and skills to apply awareness of safe working rules and regulations in the workplace.


■ TLIF2062A Apply awareness of safe working rules and regulations.


21

WORK PLACE SAFETY

22WORK PLACE SAFETY

DRUG & ALCOHOL ASSESSOR TRAINING

AUDIENCE

Nominated Assessing Officers

DURATION

1 day

PREREQUISITES

Nil

COST

$330 per person (GST inclusive)


P: 9610 6959


Training required to be authorised by TSV as an Assessing Officer. An Officers’ role is to recognise indicators of drug or alcohol abuse and carry out preliminary breath tests.

23WORK PLACE SAFETY

SAFETY LEADERSHIP

Overall, the key purpose of safety leadership training is to skill the key managers and supervisors to build the desired safety culture within the organisation

Key topics covered include:

■ Legal Obligations for Workplace Safety (Including effectively managing junior staff / apprentices)

■ Introduction to Safety Culture

■ Effective Safety Communication

■ Motivating Safe Practices

■ Personality Types & Leadership Tips

■ Practical Leadership Skills for:

■ Safety Inspections

■ Safety Investigations

■ Risk Assessment & SWMS / JSA Process

■ At-Risk Workers (Including young workers, apprentices, labour hire, contractors & staff returning from absence or transferring roles)

■ Personal Action Plans.

AUDIENCE

Supervisory / Management positions

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 6959


24WORK PLACE SAFETY

SAFE WORK METHOD STATEMENT (SWMS)

AUDIENCE

Managers / Engineers / Supervisors

DURATION

6 hours

PREREQUISITES

Nil

COST



P: 9610 6959


This training provides participants with the knowledge and skills to develop and / or approve Safe Work Method Statements.


■ Legal and company compliance;

■ Hazard identification and risk assessment and control processes; and

■ Writing, reviewing, approving and monitoring SWMS and guiding teams effectively.

25WORK PLACE SAFETY

OCCUPATIONAL HEALTH & SAFETY FOR MANAGERS AND SUPERVISORS (3 DAY)

This training will supply the basic information and skills required by managers and supervisors to understand:

■ The key elements of the OH&S Act;

■ Responsibilities under the Act;

■ The when, where and how of consultation;

■ How to manage hazards and the associated risks, and their role in the activity;

■ Accurately discern root causes of incidents and recommend corrective and remedial actions;

■ Employee training and competence requirements and their role in implementation;

■ Managing contractors;

■ Injury management including rehabilitation and return to work; and

■ Emergency response – roles and responsibilities for managers and supervisors.

AUDIENCE

Managers and Supervisors (primarily operational

or maintenance based)

DURATION

3 days

PREREQUISITES

Nil

COST



P: 9610 6959


26

MANAGEMENT / BUSINESS

27MANAGEMENT / BUSINESS

LEADERSHIP AND WORKPLACE RELATIONSHIPS

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 6959


This one day course is designed to provide the fundamentals of leadership. Topics covered in Leadership and Workplace Relationships include:

■ Providing constructive feedback;

■ Identifying bullying and harassment;

■ Managing conflict;

■ Attributes of leaders; and

■ Professional behaviours.


PROJECT MANAGEMENT FUNDAMENTALS

Understanding the fundamentals of managing a project is a requisite skill for all managers, coordinators and supervisors in todays business world. This course will introduce participants to the methodology used in project management to better understand key concepts to ensure delivery against project timelines. Topics covered in Project Management Fundamentals include:

■ The key principles of project management;

■ Defining the project; ■ Developing a project plan; ■ Administration & monitoring; and

■ Finalising project and review.

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 6959



PRESENTATION SKILLS

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 6959


This training applies to supervisors / managers who may be expected to make presentations for a range of purposes. Topics covered in Presentation Skills include how to prepare, deliver and review a presentation to a targeted audience.


FACILITATING CHANGE

AUDIENCE

Staff engaged in roles that require them to manage

the change process

DURATION

1 day

PREREQUISITES

Nil

COST

$330 (GST Inclusive)


P: 9610 6959


This training will provide skills and knowledge in the principles and application of Change Management Methodology. At the completion of the course, participants will have the ability to demonstrate the following training outcomes:

■ understand the concept of change and change management (What is change? What is change management? Why is it important? What role do we all play in leading change effectively?);

■ ability to identify and understand the ‘change curve’;

■ interpret and apply the Change Acceleration Process (CAP) tools within their contextualised working environment;

■ identify, understand and recognise leaders and those affected by change that are in the ‘change curve’ stages;

■ ability to recognise the speed and intensity of individuals within the change curve, and, capability to develop strategies to assist in the acceleration of this progress;

■ application of potential solution(s), utilising the Change Agent Toolkit, including optimal use of selected tools;

■ capability to build and foster change resilience;

■ a heightened sense of influencing and communication skills – the ability to facilitate change discussions – techniques to deliver effective change, without compromising the Metro Values – and building flex in their style when dealing with executives all the way through to the field.


FINANCE FOR NON-FINANCE MANAGERS

This training provides participants with a general understanding of business finance processes and documentation.


■ Interpreting accounting and finance terminology;

■ Interpreting financial reports;

■ Understand budgeting principles and design a simple budget;

■ Basic analysis of revenue and costs; and

■ Cash flow management.

AUDIENCE

Managers and Supervisors (in a non-finance role) who require

an introduction to business finance

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 6959



SELF MANAGEMENT

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 6959


This training provides participants with the knowledge and skills to effectively self manage themselves in the workplace.


■ Establishing work priorities;

■ Time management;

■ Stress management; and

■ Negotiation skills.


THE POWER OF TEAMS

This training provides participants with fundamentals of working with and managing teams within the workplace.


■ Legal responsibilities for managing people;

■ Understanding team dynamics and cohesion;

■ Communication strategies; and

■ Coaching and guiding teams effectively.

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 6959



SPECIFICATION WRITING

AUDIENCE

Staff carrying out roles that require them to write a Scope of Works

and Specifications

DURATION

1 day

PREREQUISITES

Nil

COST

$330 (GST Inclusive)


P: 9610 6959


This training will provide participants with an enhanced understanding of how to write detailed, explicit, specifications. The course will cover the following topics:

■ Defining specifications

■ Business need

■ Type of specifications

■ Specification requirements

■ Preparing specifications

■ Structure and content

■ Readability / interpretation / ambiguity

■ Hints and tips.


INSTINCTIVE LEADERSHIP

DURATION

3 days over consecutive weeks

PREREQUISITES

Nil

COST

$2805 per person (GST Inclusive)


9610 2418

ADDITIONAL OPTION

Metro Academy can facilitate the delivery of a confidential pre and

post course analysis of the participants’ leadership style using the

Life Styles Inventory™ (LSI) tool. The results provide a circumplex

view of the leaders style (describing the extent in which Constructive,

Passive / Defensive and Aggressive / Defensive behaviours are used).

It provides for self-description (LSI 1) and feedback from others

(LSI 2) and is benchmarked against about 10,000 other leaders from

Australian businesses.

Understanding behaviour of people at work commences with an understanding of the hardwired instincts that come as part of the package of being human. Once we understand the 9 instincts of humans we can then make intelligent choices about our actions as leaders and in the design of our leadership practices. Without the insight into instincts we repeat predictable mistakes that are avoidable if we understand hardwired behaviour.

A unique element of the program is the association with the Jane Goodall Institute, with participants learning about leadership within the chimpanzee community and applying those learnings to the hierarchy at the workplace.

The topics covered:

■ Common organisational issues that are explained and solutions given include:

■ Silos, matrix and organisation structures

■ The role of leaders of human groups

■ Overcoming the derailers of change

■ Overcoming the common failures of performance systems

■ Using the grapevine productively

■ Using hierarchy effectively

■ Providing negative feedback

■ Enhancing persuasion skills.

36

E-LEARNING

37E-LEARNING

BULLYING AND HARASSMENT FOR EMPLOYEES – ONLINE

This online training provides participants knowledge in Bullying and Harassment. Key topics covered, include:

■ The effects of bullying and harassment in the workplace;

■ The types of behaviour that are considered bullying and harassment;

■ How to identify bullying and harassment;

■ Your responsibilities; and

■ What to do if you or your co-workers are being bullied or harassed.

AUDIENCE

All staff

DURATION

60 minutes

PREREQUISITES

Nil

COST



P: 9610 6959


38E-LEARNING

BULLYING AND HARASSMENT FOR MANAGERS AND SUPERVISORS – ONLINE

AUDIENCE

Managers and Supervisors

DURATION

45 minutes

PREREQUISITES

Nil

COST



P: 9610 6959


This online training provides participants knowledge in Bullying and Harassment. Key topics covered, include:

■ The effects of bullying and harassment in the workplace;

■ The types of behaviour that are considered bullying and harassment;

■ The responsibilities of managers and supervisors;

■ How to identify bullying and harassment;

■ How to prevent and manage bullying and harassment using a risk management approach; and

■ How to handle incidents or reports of bullying or harassment.

39E-LEARNING

EQUAL EMPLOYMENT OPPORTUNITY FOR EMPLOYEES – ONLINE

This online training provides participants knowledge in Equal Employment Opportunity for employees in the workplace.


■ What is Equal Employment Opportunity;

■ The EEO legislation that applies to Australia and New Zealand;

■ Grounds for and types of discrimination;

■ Allowable exemptions under discrimination law;

■ The recommended process for the internal management of claims; and

■ The process for making an external EEO claim.

AUDIENCE

All staff

DURATION

45 minutes

PREREQUISITES

Nil

COST



P: 9610 6959


40E-LEARNING

EQUAL EMPLOYMENT OPPORTUNITY FOR MANAGERS AND SUPERVISORS – ONLINE

AUDIENCE


DURATION

45 minutes

PREREQUISITES

Nil

COST



P: 9610 6959


This online training provides participants knowledge in Equal Employment Opportunity for managers / supervisors in the workplace.


■ What is Equal Employment Opportunity;

■ The EEO legislation that applies to Australia and New Zealand;

■ Grounds for and types of discrimination;

■ Allowable exemptions under discrimination law;

■ The recommended process for the internal management of claims;

■ The process for making an external EEO claim; and

■ The vicarious liability of the employer.

TERMS AND CONDITIONS

41

42

TERMS AND CONDITIONS

PAYMENT ■ If applicable, the Student warrants that they have been authorised by the Company to complete this Course Booking Form.

■ Organisations can be invoiced on presentation of purchase order or letter of authority. Invoices are to be paid in full within 30 days of invoice or prior to issuing of results whichever has been arranged.

■ If the Student or a duly authorised Company representative completing this Course Booking Form has requested Language, Literacy or numeracy assistance MTM will charge the Company and the Company agrees to pay to MTM a fee for additional LLN support that will be determined, at MTM’s absolute discretion, based on participant numbers for the relevant course session;

■ MTM reserves, at its absolute discretion, the right to administer a challenge test at any time during the relevant course session to the Student and the Student must sit the challenge test without assistance including, but not limited to, LLN assistance. If the Student refuses to take or fails the challenge test then:

■ the Student must remove him / herself from the course session and re-book a subsequent session nominating a “yes” to LLN Assistance

■ the Company agrees to forfeit and will not seek a refund of the full course fee that the Company must pay MTM upon enrolment to the course session prior to commencement.

CANCELLATIONS ■ Cancellations notified less than 5 full working days prior to the course commencement date will incur a cancellation fee equal

to 25% of the full course fee.

■ Cancellations notified less than 48 hours prior to the course commencement date will incur a cancellation fee equal to 50% of the full course fee.

■ Cancellations notified on the day of course commencement will incur the full course fee cost.

■ No refunds will be issued after course has commenced.

GENERAL ■ In courses where prerequisites do not apply, a substitute may be sent if the original Student is unable to attend. MTM must be

notified of this prior to course commencement.

■ No refunds will be issued for non-attendance.

■ Fee for reassessments will be charged at $100.00 per hour.

■ Certificate re-printing charged at $20 per certificate.

■ Statements of Attainment will be issued for Units successfully completed at time of withdrawal, cancellation or transfer, provided that fees have been paid in full for the Units shown on the Statement of Attainment.

Metro Trains Melbourne reserves the right to cancel any course that does not have the required enrolment numbers or in the event of exceptional circumstances. A full refund or alternative courses will be offered in these circumstances.

L4-LED-FOR-025(4)

43RAIL SAFETY

Contact Tony Laycock at Metro Academy to discuss your training needs.

Tony LaycockE: [email protected]: 0429 376 722

rail industry course guide - metro trains...rail industry course guide 2014 – 2015 version 4 2...

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